Workplace Culture – Page 2 – Doug Dickerson on Leadership

Five Questions Every Employee Should Be Able To Answer

Posted January 12, 2020
by admin

Our lives are shaped by the questions we ask. Good questions lead to good outcomes. Bad questions lead to bad outcomes. – Michael Hyatt

A friend once asked Isidor I. Rabi, a Nobel prize winner in science, how he became a scientist. Rabi replied that every day after school his mother would talk to him about his school day. She wasn’t so much interested in what he had learned that day, but she always inquired, “Did you ask a good question today?”

“Asking good questions,” Rabi said, “made me become a scientist.”

How’s your workplace culture? It’s a subjective question perhaps, but one that’s important nonetheless. A good leader cares about it.

Your workplace culture is the sum of all the people who have bought-in not only to you as a leader – but to your organization-, your values, your service, your product, and the contributions you are making because your organization exists. If your people have no buy-in or sense of ownership, then your culture is going to suffer as well as your impact.

In light of this, here are five basic questions your team members need to be able to answer. These questions are a reflection of their personal investments as well as their understanding of what it means to be on your team.

Why am I here?

Your employees need to be able to answer this question at the beginning of their tenure in your organization. Without a clear understanding of how they fit in and why they fit in, your people will never reach the potential for which they were hired. Click To TweetBut it also helps them clarify internally the reason they chose to come on board in the first place. If they don’t have a good answer to this question then chances are they have no good reason to be there.

The question of why am I here speaks to their motives.

How do I add value?

Everyone in your organization wants to know and believe that they make a difference. They want to be impact players. They should be able to identify ways in which they add value and know that they are not being taken for granted. No one person can do it all by themselves, and everyone’s contribution matters. Your employees need to be able to clearly and confidently identify the tangible ways they add value to your team. Their sense of belonging is riding on it. Click To Tweet

The question about value speaks to their contribution.

What is our purpose?

Fundamental to the success of your team members is a clear understanding of what they are doing and why they are doing it. Your mission and vision must be clear. Your employees need to be able to answer this. If they can’t, they are exposing a much deeper issue for you as a leader. Employees with no knowledge of the greater purpose to which they serve reflect a dereliction of your leadership. If your people don’t understand their purpose they will have a hard time finding their place.

The question of knowing your purpose speaks to understanding your ‘why’.

What sets us apart?

In addition to knowing their purpose, your team members need to know what sets their organization apart from their competitors. Most businesses – be it a coffee shop, retail store, school, financial services, etc. are a dime a dozen. Knowing what sets you apart goes beyond memorizing a mission statement that’s in a cracked frame in the break room. It’s about the relentless pursuit of excellence in everything you do.

The question of knowing what sets you apart speaks to your values.

Are we still growing?

Everything you do depends on the answer to this question. Your employees may fully understand why they are there, how they add value, what your purpose is, and what sets your organization apart; but if your organization has grown complacent then you are vulnerable. Having the right answers is a good thing, having the right mindset is better. If your culture has stopped growing, then it’s time to disrupt things and get back on track. Click To Tweet

The question about growing speaks to your future.

Final Thoughts

A good leader will ask great questions. Not for the sake of asking questions but to gauge the heartbeat of your organization and to know your people. Don’t be afraid to ask the questions. Don’t be afraid of the answers.

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Leadership and the Law of Timing

Posted September 29, 2019
by admin

We keep moving forward, opening new doors and doing new things, because we’re curious, and curiosity keeps leading us down new paths. – Walt Disney

The story is told of two men riding a tandem bicycle up a steep hill. After much effort, they finally made it to the top of the hill. The front rider said, “That was a tough ride.” To which the second rider replied, “Sure was, and if I hadn’t kept the brake on we might have slipped backward.”

While that humorous story may bring a chuckle, there’s not much to smile about when that same mindset is at work within your organization.

You know the type of people I’m talking about – those who are the last to adapt to change, those who always seem to hold up progress, and those who always have a reason as to why things can’t be done. They are the ones applying the brakes.

Identifying those who are applying the brakes within your organization may not necessarily be hard to figure out, but the greater question is why they are doing it. So let me ask you – is everyone who applies the brakes an obstructionist? Are there times when it’s actually a good option?

Allow me to share six quick insights with you. The first three are the times when a person in your organization is applying the brakes for negative or selfish reasons. The last three are when it’s in your best interest to hit the pause button for the moment.

Fear of the future

Those who hold the brakes can be those who are simply afraid of the future. This can be the case because they fear that you will be unable to replicate the successes of the past or a fear of repeating its mistakes. Either way, it’s fear that motivates them to hold the brakes going forward.

Traditions die hard

Some hold the brakes because they just can’t let go of the way things have always been done. It’s the proverbial mindset of “if it ain’t broke, don’t fix it”, that stifles creativity and holds the team back and prevents progress. Some traditions die harder than others, but so long as people hold onto them they are hindering progress. Click To Tweet

Loss of control

It’s sad to say, but true nonetheless -some people apply the brakes because it’s the only option they have left. If they can’t be in control of the future direction of the organization then their last tactic is to hold up progress for everyone else.

The mission isn’t clear

Some of your team may be applying the brakes because the mission isn’t clear and going forward without that clarity may not be the best option. To be sure, sometimes the brakes are applied out of personal grievances, but sometimes the brakes need to be applied because there’s no clear path forward. Knowing the difference is the key to smart leadership.

The objective is right but the timing is wrong

Timing is everything when it comes to your organizational mission. The best goals executed at the wrong time can sink you. Click To Tweet Understanding the law of timing is essential to your leadership and to your success.

Not everyone has bought in

Sometimes you need to apply the brakes before going forward because not everyone on the team is on board. You need all of your team members moving in the same direction with clarity of purpose. It’s up to you as a leader to get them there. When the timing is right and the mission is clear then you can release the brakes and unleash your potential.

Essential to your leadership development and organizational growth is knowing when to apply the brakes and when to release the brakes. It will make all the difference going forward.

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Stop Throwing Your Leader Under The Bus

Posted September 15, 2019
by admin

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu

I read the story of a young man who applied for a job as a farmhand. When asked for his qualifications, he told the farmer about his previous experience then said, “I can sleep when the wind blows.” This puzzled the farmer, but he took a liking to the young man and hired him.

A few months later, the farmer was awakened in the night by a violent storm. He ran outside to make sure that everything was secured. He found the barn doors tightly shut and the shutters closed. The storage shed and machinery was already properly taken care of. That was when the farmer realized the significance of the statement, “I can sleep when the wind blows.”

Just as the farmer found the type of worker he needed in the young farmhand, so too, do employers need those dependable people within their organizations. They need those who know what to do when the winds blow and the storms rage.

In my space here last week, I wrote about leaders not throwing their people under the bus. This week, we flip the script. The measure of your value to your organization is in how you treat those in positions ahead of you.

Thriving and successful organizations are so because those in leadership and all within it place premium value on relationships, communication, trust, clearly defined values and goals, and collaboration to name a few.

But when people within the organization are throwing the leader under the bus then the health of the organization is at stake. And for the sake of context here, I am not talking about incompetent bosses, bullies, and jerks which is a topic for another day. I am more directly addressing the issue of an otherwise good leader performing well.

So what are some of the more common ways leaders are thrown under the bus and what are the consequences. Let’s explore these four ways.

You throw your leader under the bus when you elevate your agenda ahead of the organizations’ agenda

When you put your personal agenda ahead of the organization’s agenda, then you are undermining those in leadership. If you are placing what’s best for you ahead of what’s best for everyone then you are only serving your own interests. The way you get ahead is not by cutting the legs out from underneath those in leadership but by elevating them. Click To Tweet When you help your leader succeed you will succeed.

Leadership Truth: No matter what our circumstances, our greatest limitation isn’t the leader above us-it’s the spirit within us. – John Maxwell

You throw your leader under the bus with whisper campaigns

It usually sounds something like, “If I were the one in charge…”, or “She’s in way over her head” and of course this one, “He’s always playing favorites”. And from there it takes on a life of it’s on. Instead of adding value to your leader by “leading up”, many find it easier to just throw them under the bus. But when you see that your success is tied to your leader’s success you will begin to see things in a new light. Maybe instead of water cooler whispers, you can try having their back.

Leadership Truth: If you want to get ahead, leading up is much better than kissing up. – Dan Rieland

You throw your leader under the bus when you withhold your best and don’t offer solutions

When you withhold your best from your leader and don’t offer solutions you are making the work of your leader harder. You are denying your organization the leverage they need to move forward. Solutions withheld is progress denied. By not giving your best, offering your best, and being your best, you are more of an obstacle to progress than you are a help. Click To Tweet Those in leadership need you at the top of your game, not holding back. They need to see that you are a strong team player.

Leadership Truth: The team with the best players wins. – Jack Welch

You throw your leader under the bus when you are unable to adapt

Flexibility is essential to a thriving workplace culture. So long as you have a “this is the way we’ve always done it,” attitude and are unable to make adjustments, then you are throwing your leaders under the bus. When the wind blows and the storms come, you should be able to demonstrate to your leadership that you can sleep in the wind. Let your leadership see that you can adjust your sails and not only adapt to change but you can lead it.

Leadership Truth: Growth is painful. Change is painful. But, nothing is as painful as staying stuck where you do not belong. – N.R. Narrayana

I know this to be true – no one likes being thrown under the bus. We need more people on it and no one thrown under it. It’s time to find a better way and lead by example.

Additional resources from my website:

Hope For Discouraged Leaders

Four Things All Humble Leaders Do

A Message To Broken Leaders

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Don’t Throw Your People Under The Bus

Posted September 8, 2019September 8, 2019
by admin

See the light in others, and treat them as if that is all you see. – Wayne Dyer

I read a story about a farm boy who accidentally overturned his wagon-load of corn in the road. The farmer who lived nearby came to investigate. “Hey, Willis,” he called out, “forget your troubles for a spell and come on in and have dinner with us. Then I’ll help you get the wagon up.”

“That’s mighty nice of you,” Willis answered, “but I don’t think Pa would like me to.”

“Aw, come on, son!” the farmer insisted.

“Well, okay,” the boy finally agreed. “But Pa won’t like it.”

After a hearty dinner, Willis thanked his host. “I feel a lot better now, but I just know Pa is going to be really upset.”

“Don’t be foolish!” exclaimed the neighbor. “By the way, where is he?”

“Under the wagon,” replied the boy.

Being under the wagon is not a fun place to find yourself. Sadly, that’s exactly where too many have found themselves as it relates to their boss.

A study reported on in HR Drive says that three out of four people have had a toxic boss. According to a Monster survey they cite, more than one-quarter have described their bosses as “power-hungry” who are looking out only for themselves.

With survey results like this, is it any wonder that many employees feel being thrown under the bus is just part of the culture?

As a leader, how you treat your people speaks volumes about your leadership. While it’s a given that your people don’t want to be thrown under the bus as a result of poor leadership skills, let’s not assume that you understand this.

Here are a few essentials you need to remember going forward.

Your people are the greatest appreciable asset you have

As a leader, your people are the greatest appreciable assets you have. How you treat them, equip them, empower them, invest in them, and serve them reflects on the integrity of your leadership like nothing else will. If you think that I am overstating this, then answer this question – where would you be without them?

Your people want your loyalty and respect

Loyalty is a two-way street. You can’t rightfully expect your people to extend loyalty to you if it’s not been given by you.If all your people do is doctor the wounds from the tire prints left by the bus you’ve thrown them under then don’t expect their loyalty in return. Click To Tweet The respect that you show is the respect you deserve.

Your people don’t care how much you know

You’ve heard the old adage, “people don’t care how much you know until they know how much you care”. And that much is true. But beyond how much you know, they want to know that you are authentic and real. They want to know that you are not only there for them in the good times, but that you will be right there in the trenches with them in the bad times. Your people don’t care as much about the facts and figures in your head, they want to know what’s in your heart. Click To Tweet

Your people are invested in what they help create

More than anything else, your people want to know that they are a part of something greater than themselves. They want to be on a team with like-minded people and know that they are valued. This leadership mindset begins with relationships and is sustained by trust.

In short, your people don’t want to be thrown under the bus by an insecure, ego-driven leader. They want to be on the bus – in the driver’s seat, delivering excellence every day. Don’t be an obstacle to the progress that could be yours. Your people are more valuable as contributors on the bus, not when they are being dragged beneath it.

Additional Resources:

Check out these articles from my archives:

7 Things You Do As A Leader That Your People Can’t Stand

How To Defeat A Culture Of Apathy

Get Off Your High Horse

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Why Do The Good Ones Leave?

Posted April 7, 2019
by admin

If your actions inspire others to dream more, learn more, do and become more, you are a leader. – John Quincy Adams

How is the organizational culture where you work? How is morale? Depending on the day when asked, the answers can run the gambit of responses and emotions.

A document was discovered in the ruins of a London office building. It was dated 1852. Here are a few of the notices that were posted for a group of employees: 1) This firm has reduced the hours of work, and clerical staff will only have to be present between the hours of 7 a.m. and 6 p.m. weekdays, 2) Now that the hours of business have been drastically reduced, the partaking of food is allowed between 11:30 and noon, but work will not on any account cease, 3) No talking is allowed during business hours, and 4) The craving for tobacco, wine, or spirits is a human weakness, and as such is forbidden to all members of the clerical staff.

Can you imagine the morale at a place like that?

It’s been said that people don’t quit organizations, they quit leaders. It’s a sad but true commentary on the lack of leadership skills that are so desperately needed in the workplace.

There are consequences to poor leadership and where it’s not present, people will leave to find it. Inevitably it’s the good employees who leave. Left behind is a weakened and demoralized team forced to pick up the pieces.

But why do the good ones leave? What is the tipping point in which a good employee will cash in the chips and bolt? The specifics vary, of course, but typically the good ones leave for these reasons.

The good ones leave because of leaders with no backbone

This type of leader plays to the crowd and will say whatever he or she thinks you want to hear. The good ones had rather hear the uncomfortable truth than the pleasant sounds of an appeaser. The good ones want a leader who is not afraid to make difficult decisions.

The good ones leave because of leaders with no vision

The good ones long for and thrive in an environment where the leader has a vision for the future, can articulate it, and sets a course of action that will take them there. The good ones understand that without a clear vision for the future there is no future to be had by staying.

The good ones leave because of leaders with no skin in the game

It will be hard to command the respect of your people if you have no skin in the game as it relates to your organization and its mission. You can’t expect a buy-in from your people if you have not fully invested yourself. The good ones seek to be with leaders who are as passionately invested as they are. Click To Tweet

The good ones leave because of leaders who place limits on their potential

The good ones will thrive in a culture of excellence where their hard work and talents are put to best use. The good ones will not sit idly by while the leader plays politics or favorites and be denied the opportunity to advance professionally.

The good ones leave because of leaders with no accountability

The good ones fundamentally understand that accountability and transparency are the cornerstones of success. When a leader no longer feels the need to be transparent or be accountable for his or her actions, then the good ones will not stay. Trust is like glue for the leader, is there is none, people won’t stick.

The good ones leave because of leaders with no boundaries

Ultimately, the leader is responsible for the culture of the organization. If proper boundaries are not being observed and inappropriate behaviors are being tolerated- such as bullying, then the good ones will not stay in that environment.

The good ones leave because of leaders with no integrity

At the end of the day, it all comes down to the integrity of the leader. The good ones want their leader to be a person of integrity and one they can trust. If integrity is lacking in the leader then integrity will be lacking in the culture. Click To Tweet The good ones will leave to avoid the connection.

Many personal factors contribute to the reasons why the good ones tend to leave and move on. I’ve discovered that it’s not always for the money or a promotion. The good ones understand the wisdom of the words of John Maxwell who said, “Everything rises and falls on leadership.” That’s why the good ones leave- to be with good leaders.

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What Bees Teach Us About Teams

Posted November 26, 2018November 26, 2018
by admin

Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford

It’s been said that bees can show you something about teamwork. On a warm day about half the bees in a hive stay inside beating their wings while the other half go out to gather pollen and nectar. Because of the beating wings, the temperature inside the hive is about 10 degrees cooler than outside. The bees rotate duties and the bees that cool the hive one day are honey gatherers the next.

Who knew that the bee could teach us about the power and function of teams.

Pardon the pun, but there’s been a lot of buzz in recent years about teams and teamwork and rightfully so. Anyone can throw a group of people together and call it a team. But is it, really?

Until the following four characteristics emerge within that group of individuals they will simply remain a group of people struggling for identity, struggling to make sense of what they are doing, where they are going, and what they are accomplishing. Here are the four things we must learn from the bees.

Trust

It stands to reason that if a group people can emerge and gel as a team it will be predicated on trust

The bees trust one another to carry out their duties. Whether those duties are in the hive beating their wings or out gathering pollen and nectar. They depend on each other to get the job done.

One recent survey I read said that 45% of employees say that a lack of trust in leadership is the biggest issue impacting their work performance. So until the issue of trust is settled then those in leadership will continue to struggle. And sadly, so will the team and its ability to perform.

Empathy

Due to the revolving nature of the bees’ duties, they have an understanding of what it takes to get the job done each day. Each knows and understands what the other is going through.

Within your organization, developing empathy goes a long way in building trust and moving the team forward. Everyone’s skills and talents are needed and all must be respected even though not all are the same. Team members need to see the big picture not just through the lens of what they do but in what others do as well. Click To Tweet

Accountability

Bees depend on each other to cool the hive and gather food. If they fail to do their job, someone might just get stung!

In his book, The Five Dysfunctions of a Team, Patrick Lencioni says, “Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.” And this is the secret sauce of how teams work. They hold each other accountable.

Without accountability, your team will flounder and miss the mark. It’s when you embrace it, as painful as it can be at times, that you will come to understand the power and potential of your team. Click To Tweet

Mutual respect

When team members begin to trust one another, develop empathy, hold one another accountable, then they can move forward with mutual respect.

When you look at your fellow team members not as competitors but as colleagues, you can then harness the power of teamwork. Don’t let petty office politics or gossip ruin what could otherwise be the making of a well-performing team. Click To Tweet

When you come together possessing these qualities you can move from being a group of people that look like a team to actually being one. If the bees can do so can you!

Coming in January 2019 – A brand new four-session workshop I facilitate with the purpose of bringing your team together, having intentional conversations in order to clarify values and get your team members off the sidelines. Watch for more details in the coming weeks!

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