work ethic – Doug Dickerson on Leadership

Let Others See The Boss In You

Posted August 11, 2017
by dougdickerson

“He who tends the fig tree will eat its fruit, And he who cares for his master will be honored.” – King Solomon (Proverbs 27:18)

I read an article on CBS News Money Watch about the Top 40 Bonehead Bosses. There you can read the accounts of some the most boneheaded bosses you can imagine. Here’s one just for fun:

I worked as a secretary for a large metropolitan hospital. My son was in daycare at a local church. One day a co-worker ran into the office and screamed: “the church is on fire, the church is on fire”. Immediately, I ran to the church, where I could see the smoke, the fire, four fire engines and people everywhere. I was in a panic. I lost my shoe, tore my dress and dropped my purse looking for my son. After finding him (Thank God!), I returned to work frazzled and disheveled. When I made it back to my desk, my Boss approached me and said “You left your station without permission. You will be disciplined for this!”

Boneheaded boss? I’d say so. And this highlights the age old love/hate relationship people have with their bosses. As a leadership speaker, I hear the stories. And I hear the stories from the bosses about their employees because that relationship cuts both ways.

In his book, Creative Followership, Jimmy Collins, the former COO of Chick-fil-A, outlines his powerful followership principles. Principle 12 states: Let others see the boss in you.

In explaining Principle 12, the underlying philosophy he says, “was to present unified purpose and action. When the people in the organization see management in unity, they are more confident in their own roles.” Creating a compelling vision and mission statement is only as powerful as the people’s ability to have buy-in it and execute it.

Elaborating more, Collins says, “Your work should mirror the quality and character of the boss. Do things in a manner that will meet and even exceed your leader’s personal standard.”

These timely principles are as important now as they have ever been. So let me ask you:, do your colleagues, customers, and clients see the boss in you? Do people see in you an accurate reflection and representation of your organization’s core values and beliefs? Do you back it up with your words, actions, and ethics? As you reflect on these questions, here are a few important reminders for your consideration.

You are the face of your organization

Don’t make the mistake of believing that it’s only your boss who is the face of your organization. Regardless of where you are in your organizational structure, if you are on the payroll, you are the face of your organization. If you can’t proudly be the face of your organization then it’s time to either change your attitude or change your address.

You are an extension of your boss

As an extension of your boss, you carry a great deal of responsibility on your shoulders. How can you rightfully be an extension of your boss if you do not respect your boss? How can you passionately represent your organization in public if you are undermining it in private? As an extension of your boss, make it a priority to develop trust and be in unity with him or her. Develop your consensus in private, articulate your unity in public.

You are part of the ‘why’

Simon Sinek says, “People don’t buy what you do, they buy why you do it.” It’s a simple and yet very profound statement. Think about the implications of it for just a moment. You are the reason why customers keep coming back or decide to go elsewhere. You are the reason why clients trust you and choose to keep giving you their business or move on. You are the reason why your organization runs efficiently, has a strong work ethic, and has strong morale or you are a part of the reason it doesn’t.

What is really the message of letting others see the boss in you? It’s about raising your own personal standard of excellence. It’s about stepping up as a leader in your own right regardless of your title or position. It’s about ownership and being a standard-bearer for your organization and being a part of a cause greater than yourself.

What are people seeing in you?

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3 Leadership Lessons from the ‘Improbable’ Michael Strahan

Posted August 9, 2014
by admin

They do not love that do not show their love – William Shakespeare

Among the inductees in the NFL Hall of Fame Class of 2014 was the great Michael Strahan from the New York Giants. He joined fellow inductees Derrick Brooks, Ray Guy, Claude Humphrey, Walter Jones, Andre Red, and Aeneas Williams.

Strahan is the youngest of six kids and in his induction speech he said that he is absolutely an “improbable Hall of Famer,” and an “improbable football player.” The son of a career Army man, Strahan did not grow up playing football. He received a scholarship and attended Texas Southern University where he learned to play. Another “improbable” moment later came when he was drafted by the New York Giants.

Michael Strahan played defensive end for the Giants for 15 years. He set the NFL’s single-season record for the most sacks (22.5) in 2001. He played in 216 games for the Giants and had a career 141.5 sacks (5^th all-time in the NFL). His final game for the Giants came in 2007 with a win over the New England Patriots in Super Bowl XLII.

In listening to his Hall of Fame induction speech you can’t help but hear the love not just for the game of football but for the people he credits for his success. From coaches and teammates that spanned the various generations of his illustrious career, Strahan took time to recognize them all. Here are three leadership take-aways from Michael Strahan that are worthy of a closer look.

It’s not when you begin but how

Strahan trained and conditioned in Germany. He didn’t take up the game of football until college – in Texas. By that time most of his peers had considerable experience that would seemingly put him at a disadvantage. But he worked hard and learned the game and had to be teachable.

As a leader it isn’t about when you begin but how. If you work hard, are willing to learn and apply yourself, then there is no goal in your sights that you can’t reach. Your age or lack of experience is no match for a positive attitude and strong work ethic.

Improbable doesn’t mean impossible

By all accounts Strahan possessed every disadvantage imaginable when he started out. His lack of experience would surely put him at a disadvantage. Or would it? Learning and excelling at the game while in college and being drafted into the NFL was even more improbable. But he did it.

Strahan joins the company of many others who would have been labeled as “improbable” by any other standard or measurement. Walt Disney was fired from a newspaper for “lacking ideas”. Steven Spielberg dropped out of high school and applied to three film schools but was unsuccessful due to his “C” average. President Harry Truman was rejected by the U.S. Military & Naval Academies due to his poor eyesight. Michael Jordan was cut from his high school basketball team. What does Michael Strahan share in common with all of these people? He refused to be labeled and refused to give up. All successful leaders do this.

Humility is refreshing

For all the success that Michael Strahan achieved in his NFL career there is something quite refreshing about not forgetting those who helped and sharing he credit. Strahan was remarkably generous in paying homage to those who helped him. Striking in his remarks was in how he acknowledged predecessors like Lawrence Taylor and Howie Long. What was honorable was the way in which he proclaimed his love for his parents and proudly admitted to being a “momma’s boy”.

The road to success is long and hard and the bonds you forge with those around you who share the journey make it all worthwhile. When you can remain enough humble to learn, at any age or at any stage in your career, it’s a leadership quality worthy of respect and emulation.

While Strahan’s journey was on a stage for the entire world to see and enjoy it’s not unlike countless others who can and will do the same. Likely far removed from the spotlight and fanfare of a Strahan-like career, you will serve with the same degree of passion and purpose.

It’s important to remember these three lessons: it’s never too late to reach for your dreams; improbable circumstances don’t define you – they only indicate your starting point; humility is never out of style and will always serve you well. Thank you, Michael Strahan, for reminding us.

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Making Your Workplace Great(er)

Posted June 24, 2012
by dougdickerson

Always treat your employees exactly as you want them to treat your best customers – Stephen Covey

In Reader’ Digest a story is told of a factory worker who refused to sign up for group insurance. The problem was no policy could be issued until all employees signed up. Yet he held out stubbornly. The foreman begged him to sign; the shop foreman pleaded with him; the plant superintendent and general manager begged him to sign. Still he said no.

Finally, the owner of the factory took him aside and said, “Listen, if you don’t sign up, I’ll fire you.” The worker grabbed the paper and signed immediately. “Now,” asked the owner, “why didn’t you sign this thing before?” The man replied, “Because no one explained it as clearly as you did.”

That humorous story reminds us not only of the importance of good communication, but of the importance of a positive workplace environment. Recently in Washington, D.C., the 2012 Gallup Great Workplace Awards were presented. The annual awards recognize the top distinguished organizations based on the most rigorous workplace research ever conducted.

The award honors organizations whose employee engagements demonstrate they have the most productive and engaged workforces in the world. According to the story, the Gallup Great Workplace Winners span the globe and represent all facets of business from healthcare to hospitality, retail and manufacturing, banks and insurance.

From the list of the top 27 companies, here is the Top 10: ABC Supply Co., Inc., Adventist Health System, Alegent Health, Atlanta Hotels International, Bon Secours Health System, Central Retails Corporation ltd., Charles Schwab, Compassion International, Fairmont Raffles Hotels International, and Hawaii Pacific Health. It’s quite an impressive list.

Gallup’s Chief Scientist of workplace management and wellbeing James K. Harter said, “Worldwide, there are more than two actively disengaged employees for every engaged employee. The organizations we are honoring are ones that have worked hard to shatter and reverse what is typical and they average nine engaged employees for every actively disengaged employee.” What an eye-opening fact to be sure.

A Mercer survey last year of 30,000 workers worldwide found that between 28% and 56% of employees worldwide wanted to leave their jobs. In the U.S., 32% said they wanted to find new work. Conventional wisdom might suggest that given global economic concerns most employees would rather stick it out with a job rather than do without one. So how can employers bridge the gap between apparent or perceived dissatisfaction and foster a climate that makes their workplace a great place to succeed? Here are three ideas.

Engagement on all levels. As the Gallup awards indicated, the great workplaces are predominately filled with engaged employees. But what does that engagement look like? I believe it is characterized by strong morale, a collaborative work atmosphere, stellar communication, and respect for each individual’s talents and gifts.

Harter further noted, “Engaged employees are more productive, safer, more customer-centric, and more profitable. They are also 3-5 times more likely to be thriving in their overall lives, experience better days, and have fewer unhealthy days. In short, these winners are improving lives as they improve the overall performance of their companies.” That’s terrific.

Commitment to success. Organizations that thrive in today’s marketplace are characterized by those who have made it their mission to succeed. This takes shape when each individual in the organizational structure makes it their goal to deliver the highest quality possible. When this commitment is made on all levels then the sense of purpose and teamwork takes on a greater meaning.

Legendary football coach Lou Holtz said, “Once you learn how to work with people, you can accomplish anything. To do this, you must subvert your ego in the service of a higher cause. You must never forget that there is no “I” in the word team.” He’s right. Successful organizations are the product of success-minded people. Do you have the commitment of everyone on your team?

The extra -mile mentality. Engagement on all levels and a commitment to success are excellent starting places. But if there is not an “extra-mile” work ethic that captures the imagination of your team then you will be denied “great workplace” status. Going the extra mile may sound like a cliché but being average is not that appealing either.

What if everyone in your organization adapted an “extra-mile” philosophy? How would it change the culture and the success of your business? Wouldn’t you like to find out? As you embrace this mentality you position yourself for greatness.

Workplace greatness begins with you. Are you game?

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Doug’s new book, Great Leaders Wanted! is now available. Visit www.dougsmanagementmoment.blogspot.com to order your copy today!

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