Trust – Doug Dickerson on Leadership

The Centrality of Trust in Leadership

Posted November 30, 2022January 13, 2023
by admin

Trust is the lubrication that makes it possible for organizations to work. – Warren Bennis

There is an old story of a father who took his young son out and stood him on the railing of the back porch. He then went down, stood on the lawn, and encouraged the little fellow to jump into his arms. “I’ll catch you,” the father said confidently. After a lot of coaxing, the little boy finally made the leap. When he did, the father stepped back and let the child fall to the ground. He then picked his son up, dusted him off, and dried his tears.

“Let that be a lesson,” he said sternly, “Don’t ever trust anyone.”

While that’s a harsh way to teach a lesson about trust, the foundations of trust – what it is, what it means to be trustworthy, is something that needs to be taught at an early age.

An article in studyfinds.org found that the average American has five people in their life they have a strong relationship with and can lean on for anything. From finding someone who is trustworthy or a good listener to finding someone loyal, nearly three-quarters of respondents to a survey agree that strong partnerships help simplify the complexities of life.

While it may appear, at least on the surface, that most people have at least five people in their circle that they can trust or confide in – is the circle far-reaching enough to include the workplace and other areas critical to the success of a leader?

With trust as the focal point of your leadership, there is the potential for great opportunity and success. While trust does not guarantee this success, one thing is certain, there will never be success without it.

How then does a leader make trust the center point of his or her leadership? What does it look like? Why does it matter? Take these points into consideration.

Trust is an inside job first

In order to be a trusted leader, you first have to be trustworthy. Being trustworthy is an inside job. It’s the bedrock of your character and the needle of your moral compass. Trust is developed over time and is an integral part of your character development. Before you are a trusted leader externally, you first have to develop it on the inside. Click To Tweet

Trust is a validation

It’s commonly said that trust has to be earned. And while that is true in many respects, I see trust more as a validation that it’s been seen and observed over time, and has been recognized as a reliable character trait of the leader. When your trust has been validated by the people you lead, you now have the opportunity to lead them with a greater purpose.

Trust is verifiable

Making trust the central point in your leadership also makes it verifiable. Trust is validated not by your words but by your actions. As a leader, this is crucial. Nothing will cause your people to lose confidence in your leadership more than being unreliable and creating uncertainty in their minds about your ability to deliver on what you say. If trust is a validation of your leadership, it’s verified by your daily decisions and actions.

Trust is fragile

While no leader in good faith sets out to purposefully violate his or her trust, it must be handled with care. No leader is perfect and even the best mess up. Unrealistic expectations can be hard to manage, and trust is not exclusive to only the leader. Trust is a two-way street that all must be striving for and protect. The expectation of trust in the leader ought to be the standard for all. Click To Tweet

Final Thoughts

“Character makes trust possible, and trust is the foundation of leadership,” says John Maxwell. I agree. Trust is the glue that holds it all together and as a leader, it must take center stage in your leadership.

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The ‘I’, ‘We’, and ‘You’ of Teamwork

Posted April 27, 2017
by dougdickerson

In order to have a winner, the team must have a feeling of unity; every player must put the team first-ahead of personal glory. – Coach Paul “Bear” Bryant

A team, business, or organization that desires to attain any degree of success must reconcile basic understandings of teamwork with practical application. There is an abundance of information available on the topic. But how do we make it applicable? What attitudes should a leader adopt that will cause people in your organization to buy-in to your leadership and commit themselves to its team environment?

One such approach I discovered is found in a statement attributed on the late Paul “Bear” Bryant, the legendary football coach at the University of Alabama. He said:

“I’m just a plowhand from Arkansas, but I have learned how to hold a team together. How to lift some men up, how to calm down others, until finally, they’ve got one heartbeat together, a team. There are just three things I’d ever say: If anything goes bad, I did it. If anything goes semi-good, then we did it. If anything goes real good, then you did it. That’s all it takes to get people to win football games for you.”

This attitude is a reflection of his coaching and leadership style. Bear Bryant coached football teams for 38 years and in that time he had a 323-85-17 record including 29 bowl game wins. In the interest of full disclosure, I am not an Alabama football fan. I am a proud Tennessee Volunteer. But that aside, Coach Bryant’s insights into teamwork are worth serious consideration. Here are what I call the ‘I’, ‘we,’ and ‘you’ approach to his teamwork model.

I – “If things go bad, I did it.” This approach speaks to his accountability as a leader. Most leaders would prefer to throw themselves into the spotlight rather than under the bus. Leaders who have developed the teamwork mindset knows who deserves the spotlight when things go well and who deserves to catch the spears when they don’t.

Coach Bryant knew that in order for his teams to play at the level of his expectations he had to earn their trust. The same principle applies to you as a leader. You have to earn the trust of your people in order to build a cohesive teamwork environment. This takes a leader knows how to coach his or her people then get out of the way and let them perform.

We – “If anything goes semi-good, then we did it”. This speaks to a balanced approach of how he saw his role as a leader and what amount of credit he felt he ever deserved. If things went reasonably well then it was safe to say “we did it.” If not, then, of course, we know how felt.

Coach Bryant knew that “semi-good” successes were good for morale and are what led to the “one heartbeat” as he described it. The road to National Championships was paved one play, one-quarter, one-half, and one game at a time. It was in the grit and grind of the “semi-good” that his great teams came together. And it was in those moments for the players that the transition from “I” ( look at how great I am, etc.) to “we” transformed them into a team. Coach Bryant was the example the players needed to make that transition.

You – “If anything goes real good, then you did it”. This statement speaks volumes about the heart and character of a great leader. When a team has come together, when they’ve left it all on the field, and together they have won a victory – the leader does not say, “look at what I did”, the true leader says, “you did it”.

“A leader is best,” said Lao Tzu, “when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves”. This is at the core of the leader who sets out to build a team.

Are you developing the heartbeat of a team?

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How Hidden Agendas Impact Organizational Success

Posted February 4, 2016
by admin

ageandas2

“In reality, there are very few villains who view themselves as villains. They just have a certain agenda at a certain time.” —Michael Jai White

Hidden agendas make it impossible to unite your team and achieve shared success. They destroy trust and eliminate any hope for transparency. When hidden agendas are in play in your organization, your team is divided and it is every man for himself. When leaders and employees have their own agenda, they are looking out for their own best interest and not the interest of the whole. Here’s how.

Hidden agendas reveal motives

When you, as a leader, have a hidden agenda employees will begin to perceive you as devious. They will start to question your motives, words, and actions. Soon you lose their trust. Without trust, you lose your ability to influence others.

Hidden agendas are self-serving

When employees operate based on hidden agendas, they are working toward their own goals and what will benefit them the most. In order for an organization to be successful, every participant must be working toward the same goal.

Hidden agendas jeopardize morale

Hidden agendas are perhaps the single greatest morale buster within your organization. They conceal true motives and are in many ways deceiving. Once exposed it can leave your team feeling demoralized and betrayed. When morale has been compromised your effectiveness will suffer.

Hidden agendas endanger your company’s future

We can’t state it emphatically enough – hidden agendas on many fronts are a threat that reaches beyond the scope of your internal structure. Unfortunately, identifying hidden agendas can be difficult. Addressing them in time can be a real challenge for you as a leader. Here are a few questions that can help shed some light on hidden agendas and help you as a leader before it is too late.

Are we driven by our values or by our profits?

When you and your people are driven by values rather than by profits then hidden agendas become less important. When the driving force behind your organization is to put people over profits, honesty above cutting corners, and integrity over deception then the profits will follow.

Does our communication foster accountability and growth?

Open communication is the life-blood of a sound organizational structure. But it must go beyond that by holding people accountable for what they say and do. When the lines of communication are flowing and everyone’s voice is being heard then hidden agendas are more readily identified and confronted.

Are we building strong relationships within our teams?

We accomplish nothing alone. We need the collaboration and participation of every member of the team. In order to be successful, we must build strong relationships within our teams. And, relationships are based on trust; there can be no trust when hidden agendas are in play.

Are we working toward shared goals?

If we are not working together toward shared goals, each member of your team will be working toward their own goals. This is where hidden agendas take form. Each team member focuses their energies on doing and getting whatever they need to be successful regardless of how it will affect the success of the team as a whole.

None of us set out to intentionally undermine the success of our organization but, this is exactly what happens when hidden agendas are at work. Our motives become questionable. Our actions become self-serving. We jeopardize morale. And, we end up endangering the future of our company.

Our objective here is to not only raise awareness to the pitfalls of hidden agendas but to show a better way. The strength of your organization is found in its people working together toward shared goals and values. When hidden agendas are put to rest then the team can move forward together.

liz

Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership.

Learn more about Elizabeth by visiting her website, stincelliadvisors.com and connect with her on Twitter @infinitestin, Google+, and LinkedIn. You can contact her by email at [email protected].

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5 Ways You May Be Killing Employee Morale

Posted December 12, 2015
by admin

morale

Everything rises and falls on leadership. – John Maxwell

Addressing the topic of work many years ago, Indira Gandhi said, “My grandfather once told me that there are two kinds of people: those who do the work and those who take the credit. He told me to try to be in the first group; there was less competition there.” While there may not be a shortage of people trying to take the credit for work, many a leader faces the challenge of a strong workplace culture and its accompanying morale.

In my research on the topic of employee morale much of the focus I’ve seen is employee driven. By that I mean the attention leans toward what can be done to make the employee happy (perks driven), motivated, etc. I see little on what I consider to be the root of the problem which is leadership driven.

In Gallup’s 2013 State of the American Workplace Study, as reported on in RYOT (http://bit.ly/1poqwxQ) 70 percent of those who participated described themselves as “disengaged” from their work. Only 30 percent admitted they honestly enjoy their job and bosses. Interestingly, the study revealed that workplace perks which have been popular approaches to boosting workplace morale, “do not compare to the employee enjoying and feeling engaged in their work.” Here’s the takeaway – employees and employers desire the same results, but often have two distinctly different means of getting there.

Strong morale is essential to your success as an organization. Leaders need employees who are engaged on all fronts. Employees need strong leaders to show the way. The last thing you want to do is kill employee morale by ineffective leadership. Here are five ways it could be happening.

You kill employee morale when you ignore input

A leader who won’t listen to his or her people is a leader out of touch with his people. If you are out of touch with the people that make your business work then employee morale will suffer. If your people attempt to be engaged and offer their input only to be ignored then you are killing employee morale. A smart leader will make it a priority to listen and to invite feedback from team members. Buy-in begins when you invite them in.

You kill employee morale when you hoard decisions

Killing morale happens when leaders hoard the decision making process and by-pass those directly affected by the decision. The most successful teams are those whose people are engaged and invested in the well-being of the organization. They are the ones who have bought in and go all out to be successful. A smart leader won’t hoard decisions but will bring others in to help make them. Employees don’t want a dictator; they want a facilitator. Here’s a simple rule to consider: if a decision affects your people then talk to your people.

You kill employee morale when you keep people in the dark

Communication is the life-blood of any organization, but if you keep your people in the dark; especially with things that directly affect their performance, then you are killing employee morale. This weak leadership style not only builds walls but it tears down trust. If you want your people engaged and enjoying what they do then make open communication a practice and a priority.

You kill employee morale when you play favorites

While responsibilities may differ among departments and personnel, it is important not to play favorites with your people. While not everyone’s role is the same, the way you treat them should be. As a leader it is important to understand the basics of good social skills. The amount of time you spend with the people in your organization will vary depending on assignments, responsibilities, skills, etc., it’s a variable. But not the way you treat your people. If you are perceived as playing favorites you will kill employee morale. Be nice to everyone.

You kill employee morale when you lead from behind

Successful organizations have strong leaders who are not afraid to lead. Employees respect a leader who will confidently lead his or her team. A leader who is perceived to be weak, indecisive, reactionary, or uncertain of their role will kill morale. How can an employee confidently follow a leader who is unsure of himself? Leaders who lead from behind can’t possibly know what direction they are going, the pitfalls in front of them, and how to stay relevant. Leaders; be out front, lead with confidence and with clarity, and you will have employees who will go the distance with you.

What do you say?

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Leadership Minute: Push Forward

Posted September 22, 2014
by admin

Trust is knowing that when a team member does push you, they’re doing it because they care about the team. – Patrick Lencioni

Trust is an essential component of any team dynamic. How trust is communicated is important. Knowing that your fellow team members have your back is reassuring. That they know you have theirs is critical. But sometimes a push is needed to send a message that you not only have their back but you believe in what they can become. Pushing others is not so much about being there to catch them when they fall but to help move them forward. Being pushed stirs us out of our comfort zones and tends to be unsettling at times. But we all need a push now and then. Trust is built through consistency and tested over time by our actions. When your team members trust you then they can see the push for what it is and the good it can accomplish. Trust enough to care, care enough to push.

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Leadership Minute: What If…?

Posted August 26, 2014
by admin

Trust that little voice in your head that says, ‘Wouldn’t it be interesting if…’ And then do it. – Duane Michals

One of the fun things about people who live life without limits is their willingness to take risks. Playing ‘not to lose’ is no way to live. It’s when you dare to listen to the voice in your head (or your heart, if you will) and live the life you’ve imagined – that life that changes for the better. Think how different your life would be if you embraced a ‘wouldn’t it be interesting if…’ mentality? Wouldn’t it be interesting of you stopped listening to dream robbers in your life? Wouldn’t it be interesting if you started writing that book, or opened that business, or took that trip? It’s not too late to turn a ‘one of these days’ mentality into a ‘wish I had done it sooner’ reality! Wouldn’t it be interesting if you started today? Trust that voice in your head and go for it. What are you waiting for?

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Leadership Minute: Are You Building Trust?

Posted July 16, 2014
by admin

To be successful as a leader your employees must know that they can trust you. Without trust, you do not have the ability to influence others. –Elizabeth Stincelli

The issue is old as time but has never been more relevant. Your success as a leader is grounded and rooted in trust. Let’s be clear; leadership is not a popularity contest. Leaders have to make hard, and often time, unpopular decisions. But as unpopular as some decisions may be for the leader the decision by employees to stick with his or her leader should not be. While any given decision may not have gone as they had hoped, they will stick with a leader they can trust. At the end of the day that is the most important thing. Building trust speaks of your integrity but it also speaks of your longevity. If you can’t be trusted you won’t be around for long. Build your leadership on trust and everything else will fall into place.

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