team building – Doug Dickerson on Leadership

7 Things You Can Do To Move Your Team Forward

Posted February 4, 2019
by admin

In any team sport, the best teams have consistency and chemistry. – Roger Staubach

In the past few weeks, I have shared a series of articles devoted to helping employees and leaders understand each other better. While it was not a comprehensive list, it does shed light on some of the most common complaints from each respective side.

In case you missed it, allow me to share, without comment, the two lists with you:

7 things you do as a leader that your team can’t stand:

You are out of touch with your people
You don’t communicate values and vision
You don’t have their backs
You don’t call out bad behavior
You don’t empower your people
You don’t easily change
You don’t realize that everything rises and falls on leadership

7 things you do that your leader can’t stand:

You are not a team player
You play politics
You point out problems, provide no solutions
You don’t go above and beyond what’s required
You don’t take risks
You stop growing and learning
You don’t lead yourself well

The respective lists are not meant to pit one side against another. They are, however, meant to create dialogue to help you build bridges that get you talking with each other. So how can leadership and employees be more mindful of each other? Here 7 paths forward.

See yourself for what you are – a team, not combatants

So long as either side reads through the previous lists with a “see, this is how they are screwing things up for us,” attitude- then going forward as a unified team will always be out of reach. If either side sees the other as nothing more than combatants to be conquered then where is the team chemistry you need to go forward and be successful? As long as it’s an “us vs. them” mentality, the path forward will be long and hard. Everything rises and falls on trust. You must protect it at all costs.

Take ownership of your actions

It’s just too easy to point fingers and lay blame at the feet of those you don’t like or get along with. It’s time to get past that and think of what’s best for the team. Is your attitude moving the team forward or holding it back? If not, then before pointing the finger at someone else, look first in the mirror and figure out why. So long as you think it’s all about you then you are hurting more than helping.

Change your perspective

Admittedly, too many leaders are out of touch with what’s going on in their respective organizations. Maybe they’ve lost touch with what it’s like day to day in the trenches. Perhaps those on the front lines don’t truly appreciate the voluminous amount of work that goes unnoticed to keep things operating. Either way, it’s fixable. Both sides should begin moving toward one another and open up better avenues of communication and understanding. When you see what’s going on from the other person’s point of view, things can look a lot different. Do it.

Stake your claim to your culture, pave your path to the future you want

If you had the opportunity to create the ideal culture in which you woke up with anticipation about going and being a part of something greater than yourself, that brought you and your colleagues genuine enjoyment, where everyone rose to the challenge, had each other’s backs, and went the extra mile to get there- what would that look like for you? The future you want begins with the culture you build and everyone must build it together. Click To Tweet

Hold each other accountable

If you are going to move forward as a team, then every area that affects team performance must be held to account. From the bottom line, attitudes, behaviors, culture – everything must be on the table. If it impacts the organization, it must be evaluated for its contribution.

Be willing to pivot

Teams that struggle to move forward do so because at times they’re stuck in the past, people are too attached to defending their own agendas and is otherwise not receptive to new ideas. Click To Tweet The mantra of “this is the way we’ve always done it” is nothing more than a eulogy to your success. Everyone must be willing to abandon business as usual and look for new and innovative ways to move forward. So long as you are unwilling to change you run the risk of being stuck where you are.

Never stop growing leaders

Many things will contribute to the growth of your organization. But everything will rise and fall (to borrow the phrase from John Maxwell) on leadership. It’s as your organization develops leaders and adopts a leadership mindset that you will begin to chip away at all the negatives that each side points to as the reason for the team not moving forward. Raise up, leaders. Develop leaders. Grow your organization.

The consistency and chemistry of your team take hard work, commitment, and resolve. Be all in with your level of commitment and lead with integrity and you will all move forward together.

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The ‘I’, ‘We’, and ‘You’ of Teamwork

Posted April 27, 2017
by dougdickerson

In order to have a winner, the team must have a feeling of unity; every player must put the team first-ahead of personal glory. – Coach Paul “Bear” Bryant

A team, business, or organization that desires to attain any degree of success must reconcile basic understandings of teamwork with practical application. There is an abundance of information available on the topic. But how do we make it applicable? What attitudes should a leader adopt that will cause people in your organization to buy-in to your leadership and commit themselves to its team environment?

One such approach I discovered is found in a statement attributed on the late Paul “Bear” Bryant, the legendary football coach at the University of Alabama. He said:

“I’m just a plowhand from Arkansas, but I have learned how to hold a team together. How to lift some men up, how to calm down others, until finally, they’ve got one heartbeat together, a team. There are just three things I’d ever say: If anything goes bad, I did it. If anything goes semi-good, then we did it. If anything goes real good, then you did it. That’s all it takes to get people to win football games for you.”

This attitude is a reflection of his coaching and leadership style. Bear Bryant coached football teams for 38 years and in that time he had a 323-85-17 record including 29 bowl game wins. In the interest of full disclosure, I am not an Alabama football fan. I am a proud Tennessee Volunteer. But that aside, Coach Bryant’s insights into teamwork are worth serious consideration. Here are what I call the ‘I’, ‘we,’ and ‘you’ approach to his teamwork model.

I – “If things go bad, I did it.” This approach speaks to his accountability as a leader. Most leaders would prefer to throw themselves into the spotlight rather than under the bus. Leaders who have developed the teamwork mindset knows who deserves the spotlight when things go well and who deserves to catch the spears when they don’t.

Coach Bryant knew that in order for his teams to play at the level of his expectations he had to earn their trust. The same principle applies to you as a leader. You have to earn the trust of your people in order to build a cohesive teamwork environment. This takes a leader knows how to coach his or her people then get out of the way and let them perform.

We – “If anything goes semi-good, then we did it”. This speaks to a balanced approach of how he saw his role as a leader and what amount of credit he felt he ever deserved. If things went reasonably well then it was safe to say “we did it.” If not, then, of course, we know how felt.

Coach Bryant knew that “semi-good” successes were good for morale and are what led to the “one heartbeat” as he described it. The road to National Championships was paved one play, one-quarter, one-half, and one game at a time. It was in the grit and grind of the “semi-good” that his great teams came together. And it was in those moments for the players that the transition from “I” ( look at how great I am, etc.) to “we” transformed them into a team. Coach Bryant was the example the players needed to make that transition.

You – “If anything goes real good, then you did it”. This statement speaks volumes about the heart and character of a great leader. When a team has come together, when they’ve left it all on the field, and together they have won a victory – the leader does not say, “look at what I did”, the true leader says, “you did it”.

“A leader is best,” said Lao Tzu, “when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves”. This is at the core of the leader who sets out to build a team.

Are you developing the heartbeat of a team?

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The ‘Yes Men’ Disconnect and How it Hurts Your Leadership

Posted January 26, 2017
by dougdickerson

Very few big executives want to be surrounded by ‘yes’ men – Burton Bigelow

I heard a somewhat humorous account some years back about the Biblical story of David and Goliath. When the Israelites came up against Goliath all the soldiers thought was, “He’s so big we can never kill him.” When David looked at him he thought, “He’s so big I can’t miss.” It all came down to perspective. And in the end we know, David killed the giant.

One of the blind spots for leaders who have been around a long time in their organization is that they tend to be the ones with the greatest disconnect to what is really happening. And many a good and aspiring leader had rather tell the boss what he or she wants to hear rather than what they need to hear. Sound familiar?

But most credible leaders will tell you that they want the perspective of people they trust. And being a ‘yes man’ is more self-serving than it is helpful. What leaders need to hear is the truth.

But let’s be honest- many find it difficult to speak the truth for fear of negative repercussions, etc. And out of that fear, the truth is sacrificed for the expediency of the moment. As an aspiring leader yourself, what are you to do? Here are a few tips to navigate those treacherous waters.

Build relationships

That you want to speak truth to the leader in your life is noble. But you have to earn that right. And you earn that right not by being “right” all the time but by building a relationship where you earn that person’s trust. Until you recognize this you will always be afraid to speak up.

Be a team player

If you are going to build off that trust you must be a team player. By that I mean you must check your ego at the door and your motives must be genuine. It’s as you build up your leader that you build up your organization. If you have hidden motives eventually it will come to light. You’ll never build trust if your intentions are deceiving.

Stop being the gatekeeper

Leaders need perspective and people around them that will speak the truth. But that can’t happen so long as gatekeepers build walls that prevent all voices and ideas from being heard. If you truly care about your organization then you will welcome input and ideas from a wide range of people who can provide the perspective that is needed. Disarm the body guards and let your leader hear what needs to be said.

Be courageous and humble

Speaking the truth will not always be easy. It will require courage on your part and a dose of humility to say it. To that end, more times than not it is not what you say but how you say it that makes the difference. Most leaders want the truth, but not delivered with an arrogant attitude.

In the end, two things really matter: leaders need to be told the truth and have people surrounding them not afraid to speak it. You are doing a disservice to yourself, the leader you work with, and to your organization as a whole if you don’t. It’s a mark of your maturity as a leader when you learn to do it right and when you do everyone wins.

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Four Ways Leaders Can Foster Cooperation

The most important single ingredient in the formula of success is knowing how to get along with people. – Theodore Roosevelt

Charles Osgood told the story of two ladies who lived in a convalescent center. Each had suffered an incapacitating stroke. Margaret’s stroke left her left side restricted, while Ruth’s stroke damaged her right side. Both of these ladies were accomplished pianists but had given up hope of ever playing again. The director of the center sat them down at a piano and encouraged them to play solo pieces together. They did, and a beautiful friendship developed.

We all know that cooperation is important. That much is certain. But if you are a leader on a diverse team of individuals how do you reconcile such diversity of opinion, egos, and DISC placements in a way that inspires collaboration and cooperation rather than a brawl in the break room?

Here are four approaches that may help.

Embrace the tension

Some leaders prefer to shy away from the tension and madness that makes up their organizational culture; I say embrace it. Within those diverse opinions and ideas is a wealth of creativity, when collated and organized, can be a game changer for you. Corralling your team and tapping into their collective creativity can be a leadership challenge but if you can pull it off it can pay huge dividends.

Challenge assumptions

One thing you have to be mindful of as a leader is not falling into the mindset that you must always “keep the peace” or not “rock the boat”. I think once in a while it’s a good thing. I am not advocating disrupting your organization simply for the sake of creating chaos, but I am advocating confronting status quo thinking head-on. Disrupt your way of thinking and disrupt it in your people so that no idea, option, or way of looking at things is ever business as usual and predictable.

Build bridges

Within your organization you have left brain people and right brain people. You have the visionaries that see things before the rest of the team and you have the builders who make it a reality. You have the strong-willed, the analytical, the outgoing, and the humble. You are all over the DISC map. Good! Building a culture of cooperation begins when you acknowledge, embrace, and seat everyone at the table. If your organization is going to grow and succeed you need all of these people with you. It was General George Patton who wisely said, “If everyone is thinking alike, then somebody isn’t thinking.”

Create engagement

Successful engagement and cooperation within your organization occurs when you bring your team together- not when you keep them apart. It happens when you put the visionary and the builder together to see the big picture. It occurs when you put the right brain and left brain people together so they see they are not each other’s competition but their completer.

Lest you think I am looking at this through rose-colored glasses, let me be clear- this will not be easy. It will be hard work and a leadership challenge. People will have to check their ego’s at the door and come prepared to learn.

But before cooperation can take place you must name the elephant in the room and embrace the tension that exists that is a result of different personalities on your team. You must challenge your assumptions and traditional ways of thinking. Cooperation is not forcing everyone to conform to your way of thinking. It starts with an open mind, respect, and by embracing other points of view.

Building a culture of cooperation can be the difference-maker for your organization. As a leader it is up to you to foster the environment.

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Five Traits of Extra Mile Leaders

Posted November 20, 2015
by admin

mile

There are no shortcuts on the extra mile – Zig Ziglar

Bob Kuechenberg, the former Miami Dolphins great, once explained what motivated him to go to college. “My father and uncle were human cannonballs in carnivals. My father told me, “go to college or be a cannonball.” Then one day my uncle came out of the cannon, missed the net and hit the Ferris wheel, I decided to go to college.”

The way you tap into your motivation as a leader may not be as drastic for you as it was for Bob Kuechenberg, but tapping into it is necessary nonetheless. Going the extra mile as a leader is what will set you apart from the rest of the pack and will take you farther than you could have without it.

So what traits do “extra mile” leaders possess? Here is a sampling of a few that I believe are essential. It’s not an exhaustive list but is a good place to start.

Extra mile leaders are proactive

Extra mile leaders take the initiative in getting things done. They prefer to tackle issues head-on rather than assume a reactionary posture. Extra mile leaders are out front on understanding the culture of their organization and the needs of the people they serve. They don’t wait to be told or asked, they see what needs to be done and they do it.

Extra mile leaders possesses a contagious enthusiasm

What sets extra mile leaders apart from mediocre leaders-every time, is a passion and enthusiasm for what they do. Their attitudes are positive and their temperament is even-handed. An extra mile leader in your organization with enthusiasm and passion will be the benchmark for the rest of your team. Without extra mile leaders your work will be hard but with them your team can see extra-ordinary results. Extra mile leaders bring out the best in those they serve.

Extra mile leaders put the team first

Extra mile leaders by and large are selfless in that their motivation and their proactive ways are done with the intent of benefitting the team. Yes, there can be exceptions when what motivates an individual is selfish in nature. But by and large, extra mile leaders have a broad understanding of the mission and vision of the organization and their extra mile sacrifices are for the benefit of the group. Of course, it pays dividends in the long run as all hard work and effort does, but it’s not the prime motivation. Extra mile leaders put their colleagues first.

Extra mile leaders have an attitude of excellence

Extra mile leaders are not satisfied with the status quo nor do they settle for what is merely acceptable. Extra mile leaders have a compelling desire to be the best personally and professionally. At times it can be misinterpreted by those without the extra mile mentality as self-serving, grand-standing, or posturing, etc. but at their core, the extra mile leader cares deeply and truly wants to advance the team in the right direction.

Extra mile leaders have found their purpose

Extra mile leaders have not only tapped into their passion but have taken it a step further in discovering their purpose. Extra mile leaders intuitively understand that it’s not about what they “do” that defines them or motivates them to go the extra mile. Extra mile leaders are those who have embraced the blessing and gift of their Creator and have committed themselves to living their life in such a way that honors it.

Danish philosopher Soren Kierkegaard said, “There is nothing with which every man is so afraid as getting to know how enormously much he is capable of doing and becoming.”

What you are capable of becoming as an extra mile leader is realized when you worry less about what you do and care more for the life you have to live and the ways in which you can serve others. When you do, the results will speak for itself.

Are you an extra mile leader?

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Leadership Minute: Are You Building Trust?

Posted July 16, 2014
by admin

To be successful as a leader your employees must know that they can trust you. Without trust, you do not have the ability to influence others. –Elizabeth Stincelli

The issue is old as time but has never been more relevant. Your success as a leader is grounded and rooted in trust. Let’s be clear; leadership is not a popularity contest. Leaders have to make hard, and often time, unpopular decisions. But as unpopular as some decisions may be for the leader the decision by employees to stick with his or her leader should not be. While any given decision may not have gone as they had hoped, they will stick with a leader they can trust. At the end of the day that is the most important thing. Building trust speaks of your integrity but it also speaks of your longevity. If you can’t be trusted you won’t be around for long. Build your leadership on trust and everything else will fall into place.

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Five Ways to Protect Office Morale

Posted March 8, 2014
by admin
4 Comments on Five Ways to Protect Office Morale

Never hold discussions with the monkey when the organ grinder is in the room – Winston Churchill

The early American Indians, as the story goes, had a unique practice of training young braves. On the night of a boy’s thirteenth birthday, after learning hunting, scouting, and fishing skills, was put to one final test. He was placed in a dense forest to spend the entire night alone. He was blindfolded and taken several miles away. When he took off the blindfold, he was in the middle of a thick woods and he was terrified.

Every time a twig snapped, he visualized a wild animal ready to pounce. After what seemed like an eternity, dawn broke and the first rays of sunlight entered the interior of the forest. Looking around, the boy saw flowers, trees, and the outline of a path. Then, to his utter astonishment, he beheld the figure of a man standing just a few feet away, armed with a bow and arrow. It was his father. He had been there all along.

Good leaders know a thing or two about protecting that which is important. The success of your business or organization is linked to the morale of its employees or volunteers. While everyone’s happiness is not the responsibility of the leader, it is in the best interest of the leader to see to it that strong morale in the work environment is maintained for maximum benefit.

Why does this matter to the leader and why should it be on his or her radar? Workplace morale seems to always be a challenge. The Daily News last year (http://nydn.us/1insfoc) cited a Gallup report showing that 70% of Americans polled either hate their job or are “disengaged” from their work, and even perks don’t work if they’re unhappy with management. Until you make the building and maintain of strong morale a priority it will continue to be a negative issue you contend with. Here are five ways you can work to protect it.

1.) Put others first.

This is a basic leadership principle but one that yields high returns when applied. System-wide, when people within your organization learn to put others first it sends the message that you are committed not only to your own success but to the success of those you work with. The all-in is a signal of your buy-in which makes coming to work much more pleasant. When you don’t have to question where others loyalties it’s like a breath of fresh air. You build and protect morale by putting others first.

2.) Have your people’s backs.

Nothing will promote strong morale among your people quicker than when they know you have their backs. You give your team the ability to excel and create when they know you support them and when they know you have their backs not just in the good times but in the down times. Loyalty cuts both ways and when you demonstrate it both in words and actions you are protecting your morale not just for today but for tomorrow. Having their backs is about trust and it is a much needed stabilizer when team members don’t have to second guess you.

3.) Keep your word.

Protecting morale is saying you will have their backs and then having it. Having the backs of your people is not giving them carte’ blanch for things that are not in keeping with your values and goals. But it is about you as the leader giving team members permission to use their creative powers to grow and produce. You keep your word by giving your support and equipping them with the necessary tools for their development. You keep your word by being their chief defender when they come under unfair attacks. Keep your word and you will protect morale. It’s an issue of respect.

4.) Be consistent

Nothing will undermine the morale in your office or organization quicker than the inconsistencies of the leadership. Sadly, petty turf wars, jealousies, and office politics can sabotage office morale when self-interests and the actions of a few create a climate that affects the whole. As the leader, this is on-going battle you must be on guard against. A strong leader will be consistent in their dealings with everyone.

5.) Effective communication

There is a difference between regular communication and effective communication. A smart leader will not take it for granted that just because they put forth information that it is enough. George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Effective leaders communicate, and protect morale, not by edict but by relationship. The burden is on you, not your people, for how well you communicate. Don’t leave it to chance. Protect morale by strong communication skills.

What do you say?

I invite your feedback!

1. What have been the biggest contributors to poor office morale that you have experienced?

2. Which one of these five tips would be most helpful in your office?

3. What would you add to the list?

4. What additional encouragement would you give to fellow leaders?

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Leadership Minute: Team Unity

Posted March 4, 2014
by admin
4 Comments on Leadership Minute: Team Unity

A house divided against itself cannot stand. – Abraham Lincoln

In leadership circles we hear a lot about teamwork and team building, but not as much about team unity. Unity of your team does not mean checking your individuality at the door and not having differing views and opinions. Team unity simply means that once all the views have been aired, differences expressed, and a consensus reached, then it’s time to move forward with a united front. Teams need diversity of thought, creative minds, and fresh eyes taking a look at things from every angle. Promoting team unity begins when the leader acknowledges and values everyone’s input. Unity breaks down when voices are squelched. Build unity by building relationships. Never underestimate the value that each person brings to the table.

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Learning Curves and Frustrations

Posted May 12, 2012
by dougdickerson

Anyone who stops learning is old, whether at twenty or eighty. Anyone who keeps learning stays young – Henry Ford

In a recent Sports Illustrated article, Lars Anderson writes of the learning curve and challenges of rookie NASCAR driver Danica Patrick. A former IndyCar driver, Patrick is not new to racing but is new to NASCAR to which Patrick has discovered is altogether a different type of race.

As Anderson points out, Patrick is trying to master a new car and make new friends. “Patrick is now feeling the same base emotion that grips most inexperienced drivers in the Nationwide series: frustration,” writes Anderson. But so far this season he reports that Patrick is making the adjustments and is currently 11^thin the Nationwide standings, and her average finish is near the middle of the pack.

Earlier this season Patrick stated, “This first year is going to be a learning experience for me. I know there will be a lot of bumps in the road. I’m in this for the long haul. My hope is just that I get a little better every day.” And with that type of attitude and outlook it should be a good season for her as she continues to improve.

Whether working with a new hire, or a team of seasoned professionals in your office, learning curves can be treacherous time consuming. In a recent survey conducted by Career Builder, more than 8,000 readers commented or cast their votes for their top complaints in the workplace: balancing work-life duties without going crazy, staying entrepreneurial and taking risks in an era of uncertainty, managing your time so email and Crackberries don’t control you, negotiating a stultifying bureaucracy-and getting things done, dealing with generational tension in the workplace, and coping with clueless-or toxic bosses.

Couple these top complaints with existing learning curves and you have all the ingredients in place for a perfect storm scenario that can wreak havoc in your office. Besides going AWOL, what is a leader to do? How can you lead through your challenges and keep a cohesive team together? Here are three tips to help you.

Build your environment. Whether it is rising above learning curves or working through office frustrations, it is when you build the environment that you expect that you can experience the growth that you need. The tone within your organization revolves around key ingredients such as attitude, morale, and collaboration. When these are healthy and fostered then you have created an opportunity for success.

The late Steve Jobs said, “Be a yardstick of quality. Some people aren’t used to an environment where excellence is expected.” The surest way to success is an environment of excellence and ground rules in place that holds everyone accountable for strong attitudes and a sense of teamwork that allows strong morale to produce your desired results.

Build your people. Whether you are working with a rookie in your office or senior staff, commit yourself to empowering your people to be their best. John Maxwell said, “For teams to develop at every level, they need leaders at every level.” He is right. It is when you commit yourself to developing your staff as leaders that they become the leaders on every level.

Billy Hornsby said, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you.” What a great thought. Do you want to help that rookie employee? Do you want to cut down on the frustrations that exist in your office? Commit yourself to the leadership development of your team and see the difference it makes. When you build your people everything else will fall into place.

Build your future. Personal and leadership development is a process. It takes times and commitment but the rewards are worth it. When you commit yourself to building the right kind of environment that fosters growth, and you build your people, you are securing your future. Napoleon Hill said, “You can’t change where you started, but you can change the direction you are going. It’s not what you are going to do, but it’s what you are doing now that counts.”

How are you securing your future? Are you building the right environment for your team? Are you committed to the development of your people? The learning curves and frustrations you face is merely the gateway to unlimited possibilities before you. Start building!

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Doug’s new book, Great Leaders Wanted! is now available. Visit www.dougsmanagementmoment.blogspot.com to order your copy today.

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