Success Principles – Page 7 – Doug Dickerson on Leadership

Six Leadership Lessons from Winston Churchill

Posted January 2, 2015
by admin

The greatest lesson in life is to know that even fools are right sometimes –Winston Churchill

As a student of leadership I have much respect for Winston Churchill. As a student of history I have an even greater appreciation for his leadership skills in a most turbulent time in world history. His strength and resolve during World War II gave the British people hope in their darkest hours. His courage and sense of purpose was the driving force that ultimately led the Allies to victory.

Step back in time with me and let Churchill’s own words teach us some time-tested leadership lessons that are applicable today. Here are six of my favorites.

Success is not final, failure is not fatal: it is the courage to continue that counts.

If you are going to last as a leader you have to let this truth resonate down deep. Every leader experiences failure. But failure does not define you- it shapes you. Failure is merely an event that happens on the road to success. What matters is not that you failed or even tasted the joy of success, but that you had the courage to continue.

We make a living by what we get, but we make a life by what we give.

This is such a valuable lesson to learn as a leader. Many have made the mistake of buying in to the old notion that the one with the most toys wins. But true leadership is not about what you get but rather about what you give. The world will be a little better than you found it when you come to discover the joy of giving.

You have enemies? Good. That means you’ve stood up for something, sometime in your life.

Churchill was greatly admired but he also had plenty of enemies. While the consequences may not be as significant as what Churchill faced, you too, will have your share of critics. But regardless of the challenges that you face and the enemies who would seek to harm you; hold true to your principles and hold true to your convictions. Stand up for what is right and do good by all men.

Attitude is a little thing that makes a big difference.

In the face of overwhelming odds and at times great calamity Churchill held on to what I would label his trump card. It’s what would give him the courage to move forward in the darkest hours of the war and is what would give his countrymen hope. Succinctly and truthfully put – Churchill’s attitude was a life saver. Never underestimate the power of a positive attitude. As a leader is will make you or break you.

I am an optimist. It does not seem too much use being anything else.

As a leader you choose your attitude and you choose your state of mind. If there was ever a leader who could have chosen a different path and projected a totally different outlook it was Churchill. With the relentless bombing raids on London; the tremendous loss of life coupled with all of the suffering that took place, Churchill could have fallen victim to despair. But his optimism would one day lead to victory. I don’t know the challenges you face today but I do know this much – being optimistic is a choice that will put you on the right path.

Lady Astor: “Winston, if I were your wife I’d put poison in your coffee.” Winston Churchill: “Nancy, if I were your husband I’d drink it.”

Humor was one of Churchill’s endearing qualities. His quick wit and sense of humor was a reflection of the total man who took his work seriously but knew the importance of enjoying a light moment. His humor was as much an integral part of his leadership style as any other trait. Your life in leadership will be marked by important decisions and things that will define your legacy. Churchill reminds us that having a sense of humor makes it all bearable. So remember this important principle in your leadership – it’s okay to smile, laugh, and enjoy the journey.

What do you say?

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Three Leadership Lessons from Rudolph the Red-Nosed Reindeer

Posted December 19, 2014
by admin

Then all the reindeer loved him as they shouted out with glee, Rudolph the Red-nosed reindeer, you’ll go down in history!– Robert L. May

For many years, the story goes, Montgomery Ward department store in Chicago purchased and gave away coloring books as a promotional during the Christmas season. In 1939, company executives wanted to do something that would both reduce costs and be new and different.

To help with the new project they turned to Robert L. May, a 34-year old Montgomery Ward copywriter who was known to dabble in children’s limericks and stories. His creation was a short story written in rhyming verse and differed from the version known today. The original Rudolph lived in the woods with his loving parents far from the North Pole.

May’s story became an immediate success. Montgomery Ward gave away 2.4 million copies of the story in 1939 and by 1946, despite wartime paper shortages; over 6 million copies had been distributed. Faced with large medical bills because of his wife’s battle with cancer, May asked Montgomery Ward officials if he could have the copyright to Rudolph turned over to him. The company agreed and that same year the story was published commercially.

May also asked his brother-in-law, songwriter Johnny Marks, to adapt his basic story idea to music. When Marks was done, one singer after another, including Bing Crosby, declined to record the song. Finally, in 1949, Gene Autry accepted and, Rudolph the Red-Nosed Reindeer shot to the top of the charts. Autry’s version is now the second best selling Christmas song of all time, surpassed only by Crosby’s White Christmas.

From the song Rudolph the Red-Nosed Reindeer, come leadership lessons that are still applicable today. Here are three leadership lessons that will serve you well regardless of the season.

We all have natural gifts and abilities; embrace them.

Rudolph was the object of scorn by the other reindeer who mistakenly thought that because he was different from the others he didn’t have anything to contribute.

We all come in different shapes, sizes, and with unique gifts. It is not in the similarities that we stand out, but in our differences. The gifts and talents you bring to the table of your business or organization may not look like anything else in your company, but that is your gift. As you embrace and celebrate those gifts, others will also come to appreciate what you have to offer.

We all face opposition; ignore it.

Rudolph faced opposition because he was different. There will always be an element of people who will oppose you not based on your appearance as in the story, but because you have a different perspective; a different attitude, and you bring an optimistic mindset to the challenges your organization faces.

When you embrace that which causes you to stand out you are on your way to the top. Others can ridicule you or join you but the choice is theirs. Regardless of the opposition you face, never surrender what is unique about you and your God-given abilities.

Your moment to shine will eventually come; welcome it.

It is in your daily faithfulness in the little things that you prove yourself. Even though Rudolph faced opposition from the others, he didn’t allow their negativity to defeat him. In the moment of crisis when Santa needed a go-to Reindeer, Rudolph was ready. Armed with his natural giftedness and positive attitude, he navigated the team of fellow reindeer to a successful completion of the Christmas mission.

Your moment of destiny will come one day and it may not happen the way you expected. Open your eyes to all the possibilities that your leadership can provide. As you remain faithful your big moment will come.

This Christmas season, celebrate your gift as a leader, rise above your opposition and stand ready to embrace your destiny. As you do, you will have a greater understanding of just how special the season can be.

Merry Christmas!

This column was originally published in 2012 and is brought back by popular demand.

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What Five Old Ladies Teach Us About Leadership

Posted December 12, 2014
by admin

Management is doing things right; leadership is doing the right things. – Peter Drucker

Sitting on the side of the highway waiting to catch speeding drivers, a State Trooper sees a car puttering along at 22 m.p.h. He thinks to himself, “This driver is just as dangerous as a speeder!”

So he turns on his lights and pulls the driver over. Approaching the car, he notices that there are five old ladies — two in the front seat and three in the back, wide eyed and white as ghosts. The driver, obviously confused, says to him, “Officer, I don’t understand, I was doing exactly the speed limit! What seems to be the problem?”

“Ma’am,” the officer replies, “you weren’t speeding, but you should know that driving slower than the speed limit can also be a danger to other drivers.” “Slower than the speed limit? No sir, I was doing the speed limit exactly … twenty-two miles an hour!” the old woman says a bit proudly.

The State Trooper, trying to contain a chuckle explains to her that 22 was the route number, not the speed limit. A bit embarrassed, the woman grinned and thanked the officer for pointing out her error. “But before I let you go, Ma’am, I have to ask… Is everyone in this car OK? These women seem awfully shaken and they haven’t muttered a single peep this whole time,” the officer asks.

“Oh, they’ll be all right in a minute, officer. We just got off Route 119.”

The old lady driving the car had her fellow passengers terrified. She had mistaken the route number for the speed limit. Your actions as leader have an impact on those around you. You can lead and inspire your people in magnificent ways or you can scare them to death. Here are three things we can learn from the story.

Leaders set the pace

Mary Kay Ash said, “The speed of the leader is the speed of the gang.” She’s right. You set the pace as the leader. Getting everyone on the same page is important but getting everyone up to speed is critical. If the leader perceives that the people are going too slow then he or she will get frustrated. If the people sense that the leader is going too fast then they will get frustrated. See what’s wrong with this picture? As a leader it’s important to find the right speed so that everyone can succeed.

Leaders chart the course

Knowing where you are going is important. As the leader you set the course by clearly articulating the vision and by everyone understanding their mission in making it come together. Roy Disney wisely observed, “When your values are clear to you, making decisions becomes easier.” Chart the course, communicate the vision, and never confuse the route number with the speed limit.

Leaders can make adjustments

Once pulled over, the old lady realized the error of her way. As a leader it’s important not to let your pride or ego get in the way of making adjustments when necessary. Your plans may look great on paper with your team is solidly behind you, but when circumstances on the ground change you must be prepared to make adjustments when needed. It was William Arthur Ward who said, “The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.” As a leader it’s important that you know how to adjust the sails.

Closing questions for your consideration

Have you set the right tempo for everyone in your organization to follow? Are your team members up to speed as they should be? If not, why? How soon can they?
Is the vision and mission of your organization clear to everyone system-wide? How often is it being communicated? Does everyone know how their specific role contributes to the vision and mission being fulfilled?
Are there any adjustments in your organization that need to be made? What about blind spots and who can help you identify them?

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Three Things to Know…About Lifting the Load of Your Leader

Posted December 8, 2014
by admin

If you have the willingness and capacity to lift the load of your leaders when they need it, you will have influence with them – John Maxwell

Regardless of where you are in your organizational structure you have the potential to be a person of great influence as you seek to lift the load of your leader.

Let’s face it – at the end of the day you are either lifting the load of your leader or you are adding to it. If you want to position yourself as a load-lifter then you will possess these three characteristics (among others) that will cause you to stand out.

Load lifters have the right attitude

Load-lifters are a cut above. They possess an excellent attitude. They are unique in the sense that they had rather exert their energies on making things right rather than complain about what’s wrong.

Those that add to the load of the leader do just that – complain about what’s not fair, do mediocre work, have a bad attitude, and wonder why they never get ahead.

Load-lifters are not worried so much about titles or positions, but rather they focus on doing their best, encouraging their leader, and having an attitude of excellence.

Load lifters understand the big picture

This is an opposite take from those persons who add to the load of the leader. Those people are concerned primarily about one person – the one they see in the mirror. They are concerned about the pecking order, getting ahead, and what’s in it for them.

The load lifter sees the big picture. They realize and understand that when they help their leader succeed – they succeed. When they help the leader look good they look good. They are focused more on the big picture that causes everyone to move upward not just themselves. In understanding the big picture they realize it’s a team effort and they make great team players.

Load lifters create momentum

Imagine for a moment how different things would be in your organization if more people took on the attitude if being a load lifter. What would be different if all of your colleagues checked their egos (and titles) at the door each morning and totally committed themselves to the idea of being a load lifter?

Load lifters create a momentum that once embraced, can take your organization to a new level of productivity and synergy. Is your organization stuck and trying to figure out how to get to that next level? Are you in need of some type of infusion of energy to get things moving? The answer is found in load lifters who can create the energy and momentum you need to go forward.

Load lifters are not necessarily the most talented, gifted, or smartest people – they are just bright enough to know that if they lift the load for their leader they can catch the wave and go to new heights with them.

Are you a load lifter?

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Four Leadership Lessons From Ebenezer Scrooge

Posted December 5, 2014
by admin

Hello, Ebenezer, I’ve been waiting here for you… – The Ghost of Jacob Marley

Tune in to most any radio station and you will hear the Christmas Carols. The stores are decorated and the bells are ringing. Yes, Christmas is upon us. Are you ready? Are you in the Christmas spirit?

The festivities and good cheer can bring out the best in people. It’s a time to reflect, give thanks, and give back.

But it’s also a time to look back on 2014 before it closes out and reflect upon your progression as a leader and to make plans for your growth and development going into the New Year. With the help of one such literary character of Christmas we will learn some lessons of leadership that can help you all year.

Charles Dickens’ A Christmas Carol is a favorite for many. It’s a timeless story that has entertained for generations. But let’s not overlook the leadership lessons that can be found in the story. Here are four.

Epiphany’s happen for a reason

As Scrooge was preparing for bed he was visited by the ghost of his former business partner Jacob Marley. Marley shows Scrooge the fate that had befallen him due to the way he abused the poor and hoarded his wealth. Marley’s fate was now to walk the earth bound in the chains of his own greed. Marley explains to Scrooge that this too would be his fate if he did not change his ways.

There comes a time in the life of every leader that you must take stock of who you are, where you are, and re-connect with your purpose in life. Your epiphany can be a wake-up call to make some major changes in your life or it can be to reaffirm the course you are on. But regardless, pay attention and heed the warnings.

Not everything that glitters is gold

The Ghost of Christmas Past takes Scrooge on a stroll down memory lane from his time as a young man. He is seen enjoying a Christmas party given by his boss Mr. Fezziwig. But things take a foretelling turn when the ghost shows him a Christmas in which his fiancée, Belle, leaves him because she realizes he cares more about money than her. He then sees Belle several years later on Christmas Eve happily married to another man.

Scrooge was blinded by his love for money and by his greed. It became his identity. It was more important to him than relationships. In leadership the bottom line is not money; it’s people. Don’t mistake your money for power or your influence for integrity. They are not the same. When you are right on the issue of people and relationships everything else will eventually take care of itself.

Words matter

The Ghost of Christmas Present shows Scrooge the festivities of London as well as a sickly Tiny Tim, Cratchit’s son. Upon expressing his concern for the boy, the ghost informs him that he will die unless something changes. The ghost uses Scrooge’s words about “decreasing the surplus population” against him. Presented with two more sick children to see, again, his own words, “Are there no prisons, no workhouses?” come back to haunt him.

As leaders it’s easy to get caught up in the moment and say things that we wish we could take back. I’ve spoken my fair share. How about you? Perhaps it’s time to learn how to pause a few seconds longer before speaking the first thing that comes to mind. How about a more kind and thoughtful approach? Make no mistake – words matter. And you can do a lot less damage with your mouth closed.

It’s never too late to change

The Ghost of Christmas Yet to Come shows Scrooge Christmas Day one year later where Tiny Tim has died just as the previous spirit predicted he would. Then the ghost shows Scrooge scenes of the death of a “wretched man” and how some people make fun of him and are even relieved that he is dead. The ghost then shows Scrooge the tombstone- and it bears his name. Scrooge weeps over his grave and begs for another chance before awakening to find that it’s Christmas Day. A remorseful Scrooge repents and becomes a generous man. He visits Fred, gives Cratchit a raise, and takes Tiny Tim under his wings.

To be sure, leaders are human and come with many flaws. But the story of Ebenezer Scrooge is a reminder about the importance of generosity, the value of relationships, and what matters most in life. It’s a reminder about the importance our lives moving in the direction of redemption.

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Rising Above Your Limitations

Posted December 3, 2014
by admin

Know from whence you came. If you know whence you came, there are absolutely no limitations for where you can go. – James Baldwin

Most of us fall short of our potential because of little things we know or assume about ourselves. The most self-defeating assumptions of all are that we are just like everyone else.

The key to growth as a leader rests in your belief that no limitations can hold you back if you act in a manner consistent with how you see yourself. Here are three truths about limitations that will help you move forward.

The hardest limitations to overcome are self-imposed.

While it is not healthy to deny realities that exist neither is it healthy to beheld back realities that do not. If you live in denial of the influence you have as a leader, you rob yourself and others of the gift of your leadership.

The most hurtful limitations to overcome are cast upon us.

While overcoming self-imposed limitations is certainly a challenge, overcoming ones cast upon us by others can be painful. Regardless of how others see you or the limitations they may be trying to place upon you, refuse to be intimidated or defined by their actions.

The healthiest attitude toward limitations is to overcome them.

Most would agree that winning a gold medal in the Olympics is the crowning achievement for an Olympian. So when track star Wilma Rudolph won three medals in the 1960 Olympics it was a defining moment in her career.

In winning those three gold medals Rudolph had to overcome great adversity. At the age of four she was stricken with scarlet fever. She lost her left leg and had to learn to walk again at the age of seven. To overcome these odds and to one day win three gold medals are testaments to what can happen when we choose to overcome our limitations.

Do you want your leadership to be defined by self-imposed limitations or ones cast upon you by others? Are you being held back now by your own thinking? It’s time to embrace your challenges and tune out the critics and embark on a leadership journey that is not characterized by your limitations but by your potential.

What limitations will you overcome?

This post is an excerpt from the book, Great Leaders Wanted, which can be purchased by visiting the “Order Doug’s Books” page when you click on the tab above.

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Three Locks That Hold You Back

Posted November 28, 2014
by admin

Life has no limitations except the ones you make. – Les Brown

The story is told of master magician and locksmith Harry Houdini on one of his European tours and how he found himself locked in by his own thinking. After he had been searched and manacled in a Scottish town jail, the old turnkey shut him in a cell and walked away. Houdini quickly freed himself from his shackles and then tackled the cell lock. But despite all his efforts, the lock wouldn’t open.

Finally, ever more desperate but completely exhausted, he leaned against the door–and it swung open so unexpectedly that he nearly fell headlong into the corridor. The turnkey had not locked it.

One difficult lesson for leaders to learn is that it’s not always the big stumbling blocks along the way that will do you in. In fact, just the opposite can be true if you are not careful. From the story we learn that what Houdini thought was locking him in the cell was the very thing that would set him free. Here’s the lesson: at times what you think is the problem is not the problem and the small things you overlook are the ones that give you the most grief.

So what are some of the locks in leadership that will hold you back and keep you from reaching your potential? There are many, but I will highlight three. If you will pay attention to these little things now it can save you a lot of heartache later.

The lock of low expectations

You will only rise to the level of success that you envision and strive for. Your expectations are the measuring rod of your dreams. If you are locked in by low expectations then high expectations will never occur.

But who or what is the source of your low expectations? You must identify and get to the root of your low expectations if you want to turn things around. Perhaps it’s a lack of confidence in your abilities. It may have been a bad break that you haven’t recovered from. Maybe you bought-in to someone else’s low expectation they placed on you.

Regardless of the source, you must disqualify it of its place in your vocabulary, your mindset, and your vision going forward. You can unlock your potential to growth and success when you remove low expectations from your playbook.

The lock of improper comparisons

One potentially demoralizing habit a leader can do is to get caught up in is the comparison game. You know the drill, “He has more clients”, “She has more contacts”, “He gets all the breaks”, “Her family name got her where she is,” and on it goes.

It’s all too easy to make improper comparisons and allow that to be a source of discouragement and a setback. You are not called to run anyone else’s race but your own. Improper comparisons are a lock that will always hold back so long as you are consumed by the other person and your perceptions of what is not fair.

As a leader you will ultimately have to look inward and upward if you want to be at peace. So long as you allow someone else to be your measure of success then you will always doubt and second guess yourself. Find peace at the end of the day in knowing that you did your best. Unlock the potential of everything that is great about you – not others.

The lock of a bad attitude

Ultimately, your attitude is your deal-breaker. With a good attitude you can unlock all the potential that is uniquely yours to achieve. A bad attitude will keep you locked up in a cell of your own making that will always hold you back.

Do other people sometimes get the better breaks? Do bad things happen to good and honest people? Of course it does. Life is not always fair. But life is made better or made worse by the way you respond and the attitude that you choose.

As a leader it’s time to pick some locks and set yourself free. It’s time to raise expectations equal to your talent – not equal to your fears. It’s time to quit comparing yourself to others and change your attitude.

It’s time to unlock your potential!

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Your Life in Leadership

Posted November 26, 2014
by admin

Life is too short to be little. – Benjamin Disraeli

As defined by John Maxwell, leadership is influence. With the influence you have as a leader, you can add value to the lives of others by your leadership style. The alternative is often characterized by missed opportunities. How you see yourself determines the direction you travel.

Italo Magni said, “If you’re talking with your head, you’re going to speak to their heads. If you talk with your life, you’re going to reach their lives.” So, here is the question: On which level do you want to lead? Discover these simple secrets and understand the most effective way to lead.

When you lead with your head you can help.

You can draw a person in with your knowledge, but if you want to make a difference there has to be more.

When you lead with your heart you can make a difference.

Until you connect with the heart you will never get to the life-changing encounters that come from leading with your life.

When you lead with your life you can change the world.

Leading with your life is the most powerful form of leadership. This level of leadership embodies all that you know and all of your passions and unites them into a life committed to adding value to others.

When you lead with your life, your influence has no limits. What will be the measure of your leadership?

This post is an excerpt from the book, Great Leaders Wanted, which can be purchased by visiting the “Order Doug’s Books” page when you click on the tab above.

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What Will Your People Say When You Move On?

Posted November 14, 2014
by admin

After a real leader has moved on, the people who worked for him or her will always say, “I learned more and did more than I ever thought I could. – Alan M. Webber

A story is told that when Pompeii was destroyed by the eruption of Mt. Vesuvius there were many persons buried in the ruins who were afterwards found in very different positions.

There were some found in deep vaults, as if they had gone there for security. There were some found in lofty chambers. But where did they find the Roman sentinel?

They found him standing at the city gate where he had been placed by the captain, with his hands still grasping the weapon. There, while the earth shook beneath him, there, while the floods of ashes and cinders overwhelmed him, he had stood at his post, and there, after a thousand years, he was found.

The legacy of that soldier standing guard is a testament to his loyalty and sense of duty. In the face of death he did not abandon his post and was a true soldier to the end.

There comes a time when every leader moves on. It may be after many years of faithful and dedicated service to an organization, or it may be after just a short period of time. But the question under consideration is what will be said about you by those who remain. Just like the soldier standing guard at Pompeii, you too will leave a legacy. What do you think the conversation will sound like after you walk out the door? Wouldn’t it be nice to know that this is what they were saying?

“He taught me how to serve”

How nice it would be to know that the people you leave behind will reflect on this attribute of your leadership. Real leaders get this principle and drive home the importance of it routinely – it’s not about you. Your title or position does not make you a leader. It is however, a responsibility given and an opportunity to seize in being a part of something larger than yourself. It’s a leadership principle you have lived by and one that others got to see up close and personal. It stuck. Now you are gone- but not forgotten. A few former colleagues gather around after you are gone and the conversation starts off like this: “Remember the first time he came to us and told us that we were adopting a family during the holidays and…”

“She led with integrity”

At the end of the day your integrity is the most important thing you carry with you out the door. Are the accolades nice? Yes. But you built your legacy as a leader on the premise of integrity. You can walk out the door with your head held high and with no regrets. It was when you modeled integrity on a daily basis that your people knew that they could follow and trust you. When you easily could have cut corners on quality and turned a larger profit, you made the right choice. Whether times were good or times were bad, you always dealt openly, honestly, and fairly with your people. Guess what? They were paying attention. You built your integrity not on promises given but on promises kept. Your word was good. You delivered. And your people will always remember you for it.

“He inspired me to be my best”

There may have been times along the way when your people were mistaken about your high expectations and the way in which you pushed them to become better. They may have considered you to be unreasonable or too tough at the time. But you inspired them to be their best and to reach their full potential because you saw something in them that they didn’t see in themselves – like a diamond in the rough. But you didn’t let up and they rose to the occasion. At some point they bought in to your inspiration and they are the better for it. Wouldn’t you like to hear that conversation? Now, your legacy will live on through them.

“She left too soon”

How fitting it would be to know that when you left it was considered too soon by those who served with you. There’s no shortage of stories with bad endings when the leader leaves and there is a sigh of relief- but not so with you. Why? It’s because you were a real leader who walked among your people, built relationships, served with humility, led by example, insisted on excellence, and gave it your all.

When you leave it can be a cause for celebration or it can be a time of passing the torch to the leaders you have raised up. What your people will say about you is being decided by how you lead them today. What will they say when you leave?

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Three Things to Know…About Jerks at Work

Posted November 11, 2014
by admin

We don’t devote enough scientific research to finding a cure for jerks. – Bill Watterson

Whose face comes to mind when you hear the word “jerk”? Not much hesitation there was it? Identifying jerks is not hard – so what do you need to know?

Jerks are everywhere. Your organization does not have a monopoly on the number of jerks it has working in it. Every organization has their fair share of them so don’t think you are unique because you have more than one.
Jerks procreate. Most of the jerks I know have it in their DNA to be that way. Here are a few questions to consider: Do the contributions of the jerk(s) make it more or less feasible to overlook their obnoxious behaviors? At what point do they become more of a liability rather than an asset? Is your organization a jerk magnet, and if so, why?
Jerks will have their day. Whether it’s in the form of bullying or some other type of intolerable workplace behavior –it’s just a matter of time before the jerks meet with enough resistance to change or move on, or be brought down by their own actions. Best advice here? Be patient.

A few final takeaways…

Stay above the fray. Don’t be drawn in by the behaviors of the jerk(s) regardless of their following.
Keep your attitude right. It’s not easy dealing with the jerks and it can be very frustrating especially when you think nothing is being done about it. Regardless, keep your heart right. Don’t let the jerks drag you down!
Set the right example. Let others (and the jerk) know that there is a better way to conduct yourself. When you treat people with dignity and respect and know how to mind your manners you are setting the right tone. Show the better way to lead.

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