Professional Conduct – Doug Dickerson on Leadership

Why People Fire Their Leaders- And How to Stop It

Posted September 17, 2017
by dougdickerson

People quit people, not companies – John Maxwell

I remember my first job out of college. I was excited and filled with great enthusiasm. But it played out like A Tale of Two Cities, “it was the best of times, it was the worst of times”. I was surrounded by people I genuinely liked with many friends. With a great team in place, we made great strides in the community we served. But I had “the boss from hell” who made life hell. So, I fired him.

I had flashbacks to those early days after reading the findings in a study in Inc. that highlighted the worst boss behaviors. The Top 5 characteristics that caused employees to leave their jobs were:

Management style — 37 percent
Condescending attitude — 30 percent
Mean or bad temper — 30 percent
Inappropriate behavior — 26 percent
Harassed employees — 24 percent

Speaking of bad boss behavior, here is a sampling of what respondents called unacceptable or deal breakers: Your boss takes credit for your work 63%, your boss doesn’t trust or empower you 62%; your boss doesn’t care if you’re overworked 58%, your boss doesn’t advocate for you when it comes to compensation 57%, your boss hires and/or promotes the wrong people 56%, your boss doesn’t provide proper direction on assignments/roles 54%, your boss micromanages and doesn’t allow you “freedom to work” 53%, etc.

“Everything rises and falls on leadership,” has been a mantra of John Maxwell for years. And as it relates to employee engagement, bad bosses, company morale, and corporate culture, he is spot on. A boss without strong leadership skills will drive his or he people away.

I’ve said it in this space before: Building the type of organization that your people would never dream of leaving begins by being the type of leader everyone wants to follow. Let’s explore three basic ways in which you can build that type of culture.

Serve your people

The higher you ascend in your organization the more responsibilities you take on – not more rights. This is where many a boss drops the leadership ball. Think of a pyramid. The old way of thinking is that at the bottom you have many rights and at the top, few responsibilities. Now flip it- when you do, the opposite becomes true. You now have more responsibilities as the leader/boss and fewer rights. Now, start acting like it.

You will build the type of organization people would never dream of leaving when you develop the mindset of servant leadership and by empowering your people at every opportunity.

Empower your people

Employee engagement is directly tied to empowered employees. The cited survey, along with many others drive this point home. If your people are micromanaged, underappreciated, and not given credit for their ideas and work, is it any wonder they are firing their bosses?

Billy Hornsby said, “ It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. The boss who makes for a good leader understands that when his or her people are empowered it makes them look good. You will build the type of organization they would never dream of leaving when you empower them to reach their full potential.

Engage your people

Employee engagement is only as meaningful and effective as the leader who engages on this level. The boss who only sees employee engagement as something “they do” may have the work of his employees’ hands, but will never have their hearts. If you want to stop your people from walking out the door, then you must open yours. You must be among your people, know your people, and serve them.

Building the type of organization people would never dream of leaving begins when you understand that they are the most appreciable asset you have. Simply put, employee engagement begins at the top.

Check out the Doug Dickerson Leadership Podcast at https://www.spreaker.com/user/10035316 There you can listen to past episodes, and sign up to follow the podcast.

New episodes air on Monday, Wednesday, and Friday.

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Three Traits of Pay it Forward Leaders

Posted December 1, 2016
by dougdickerson

No act of kindness, no matter how small, is ever wasted. – Aesop

A mother wanted to teach her daughter a moral lesson. She gave the little girl a quarter and a dollar for church “Put whichever one you want in the collection plate and keep the other for yourself,” she told the girl. When they were coming out of church, the mother asked her daughter which amount she had given. “Well,” said the little girl, “I was going to give the dollar, but just before the collection the man in the pulpit said that we should all be cheerful givers. I knew I’d be a lot more cheerful if I gave the quarter, so I did.”

One of the many great lessons of leadership I have learned over the years comes from Rick Warren. It’s the opening line of his best-selling book, The Purpose Driven Life. It’s a succinct and powerful sentence. It reads, “It’s not about you.” It speaks volumes about finding your purpose and it speaks volumes about your leadership style.

Pay it forward. We hear it a lot and conceptually we embrace it. It makes us feel good especially at this time of the year. But as leaders how are we doing it?

My intent here is not to generate a check- list of “to do’s” like opening doors and saying hello. Not that those things aren’t worthwhile; but I’d rather explore the mindset of a pay it forward leader. Here are three traits.

A leader’s heart

Paying it forward begins in the heart. Before any encouraging word flows from your lips and before anything flows from your wallet in a monetary contribution- it passes through the heart. Leaders who pay it forward are those with a giving mindset and understand that value given is value added.

A leader’s hand

Tangible acts of paying it forward: volunteering, mentoring, etc. are extensions of a pay it forward mindset. Another name for it is servant leadership. John Maxwell said it best,” People don’t care how much you know until they know how much you care.” The hands and heart of a leader are a powerful force for good when it flows out of a heart of compassion.

A leader’s habit

Pay it forward leadership on the surface may come across as “random acts of kindness” to some, but for the pay it forward leader it’s more about a habit developed over time. Over time it’s become a lifestyle, not an isolated event.

As I look back over my thirty plus years in leadership I see a common thread among the successful leaders I know and have met: they are generous, they have big hearts, and they always pay it forward.

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The Most Important Person in the Room is Not You

Posted September 23, 2016
by dougdickerson

Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people- Mary Kay Ash

At age 16 Andor Foldes was already a skilled pianist, but he was experiencing a troubled year. In the midst of the young Hungarian’s personal struggles, one of the most renowned pianists of the day came to Budapest. Emil von Sauer was famous not only for his abilities; he was also the last surviving pupil of the great Franz Liszt. Von Sauer requested that Foldes play for him. Folds obliged with some of the most difficult works of Bach, Beethoven, and Schumann.

When he finished, von Sauer walked over to him and kissed him on the forehead. “My son,” he said, “When I was your age I became a student of Liszt. He kissed me on the forehead after my first lesson, saying, ‘Take good care of this kiss–it comes from Beethoven, who gave it to me after hearing me play.’ I have waited for years to pass on this sacred heritage, but now I feel you deserve it.”

The young Andor Foldes experienced what the average person in your office/organization wants to experience (no, not a kiss!) but validation and approval.

In fact, a report by the American Psychological Association (http://bit.ly/2ddRXvf) found that those who report feeling valued by their employer are significantly more likely to be motivated to do their very best (93 percent vs. 33 percent). So how are we doing?

Value. It is a word as leaders we like to kick around. We want to “add value” we say, but in reality, do we? Really?

Are you running a deficit on people skills and showcasing the most important people in your organization? Here are three simple tips that you can put into practice right away that can make all the difference in the world to your people.

Say it

Your people are the most appreciable asset you have. As you interact with your team members, look at them with that invisible sign around their neck that says, ‘Make me feel important.’ How about a compliment? How about word of encouragement? How about a pat on the shoulder, a look in the eye, and a sincere “Thank you for all that you do. We really appreciate all of your hard work!” Who wouldn’t feel important after an encounter like that?

Leadership tip – Your people don’t care how much you know until they know how much you care. Tell them!

Show it

Your words are nice and your words are important. But you can also make them feel important by your actions. Take time to celebrate your victories along the way and give honor where honor is due. You don’t have to break the bank to make your people feel important but you should be willing to acknowledge your people and the sacrifices they make. Make your people feel important giving them a hand-written note of appreciation with a gift certificate enclosed to their favorite restaurant. It doesn’t have to be elaborate but the acknowledgement lets them know they are important.

Leadership tip – Leaders who are invested their people will have people invested in their leader.

Share it

Making team members feel important is essential to you as a leader. It does wonders for morale and the sense of shared accomplishment is elevated. But you are not the only one who looks upon your team members and sees their value. After 25 years of service one company I know of gives their employees and spouse an all-expense paid dream vacation. Behind every great team member is a significant other who shared in the sacrifice you benefited from. The circle of your success is far more reaching than you might imagine.

Leadership tip – The most important person in the room is not you. It’s everyone who has joined with you, bought into your vision, share your passion, and have cast their lots with you to carve out a future together. It’s them.

Who have you made feel important today?

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Leadership Lessons from The Masters

Posted April 14, 2016
by admin

masters

The size of your success is measured by the strength of your desire; the size of your dream; and how you handle disappointment along the way. – Robert Kiyosaki

I am a lifelong golf fan. I came up in the era of Nicklaus, Palmer, Player, Trevino, Floyd, to name a few. Golf, in the words of Arnold Palmer is, “Deceptively simple and endlessly complicated; it satisfies the soul and frustrates the intellect. It is at the same time rewarding and maddening – and it is without a doubt the greatest game mankind has ever invented.” And it’s why I love the game.

Last Sunday at The Masters was both exciting and gut-wrenching to watch at the same time. The masterful play of Jordan Spieth on the front nine was truly remarkable (rewarding)-then came the back nine (maddening). The coronation of Spieth winning a second green jacket was placed on hold as the unthinkable happened on the 12^th.

Life has a way of throwing us curves and what we thought was a certainty turns out to be anything but that. As leaders we face our share of circumstances when things don’t go as planned and we have to find a new way forward.

Golf has a way of teaching us about life and leadership. The Masters proved it. Here are a few takeaways.

It’s not whether you win or lose; it’s how you play the game

On the first nine Jordan Spieth put on a clinic. He closed out the front nine with four birdies in a row. He seemed unstoppable. The front nine revealed a confidence seldom seen in a 22-year old golfer at the top of his game. The back nine revealed his character in adversity.

Adversity has a way of introducing us to ourselves. In post- round interviews Spieth showed a maturity that made the game proud and left us with little doubt that while that loss will sting, he will be back.

Leadership Takeaway: Character is not developed in adversity it is revealed.

Even the best make mistakes

Ranked at number 2 in the world, it was not a fluke that Spieth was in the final pairing last Sunday. Even after the infamous “meltdown” he still had an opportunity to come back and win. And while it wasn’t meant to be this year, it would be foolish to count him out next year or anytime in the foreseeable future.

Hang around in leadership long enough and you will get acquainted with bad shots. You will understand the disappointment of a target you did not reach. It happens to the best of leaders. Mistakes are the pavement on the road to success. It’s not a matter of if you will fail; but how.

[youtube https://www.youtube.com/watch?v=z1CnefVCjX4&w=275&h=275]

Leadership Takeaway: You are not defined by your mistakes you are defined by your response to mistakes.

Not everything goes according to plan

A lot of variables are taken into consideration when playing a round of golf. The pros rely on their caddies to help them with yardage to the pin, wind conditions, whether to lay up or go for the long shot, how fast/slow the greens are playing, etc. Nothing is left to chance. But after every consideration is taken into account it all comes down to the golfer to execute.

As a leader you can have a strategy for your business- expectations for sales, customer service, and employee engagement. But despite your best plans and strategies things may not go according to script. You have to make adjustments and play the hand you are dealt. It’s what Spieth had to do and as a leader you will do the same.

Leadership Takeaway: One bad swing can change your game plan. Be flexible and confident in knowing that you will recover.

Keep swinging

I can only imagine the disappointment that was going through Spieth’s mind on the 12^th hole. Moments earlier it had almost seemed like a mere formality that had he continued to play even at par, he would go on to win the tournament.

One of the greatest challenges you will have in leadership is not how to stay strong when times are good, but how to keep swinging when you feel like walking away. Sound familiar? Yet, what Spieth demonstrated, and what we all have to do, is to keep swinging in spite of the disappointment.

Leadership Takeway: Disappoint and setbacks will challenge you as a leader. No matter what comes your way – never give up and keep swinging!

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Five Signs You Might Be a Jealous Leader

The jealous are troublesome to others and a torment to themselves. – William Penn

From Moody’s Anecdotes comes a fable of an eagle which could out fly another, and the other didn’t like it. The latter saw a sportsman one day and said to him, “I wish you would bring down that eagle.”

The sportsman replied that he would if he only had some feathers to put into the arrow. So the eagle pulled one out of his wing. The arrow was shot, but it didn’t quite reach the rival eagle; it was flying too high. The envious eagle pulled out more feathers, and kept pulling them out until he lost so many that he couldn’t fly, and the sportsman turned around and killed him.

The moral of the story is not lost on good leaders and it serves as a good reminder about being a good sport. How you interact with your colleagues in your place of business or organization is essential to your success.

John D. Rockefeller said, “Good leadership consists of showing average people how to do the work of superior people.” It’s also showing that you can celebrate the successes and hard work of those around you without being jealous. Are you a jealous leader? It’s time for some honest soul searching. Here are five signs that might indicate you have a jealous streak.

You can’t be happy for someone else’s success.

When you find it hard to celebrate a colleague’s success this could be a red flag for you. It could be that you are resentful that they achieved a particular success that you haven’t or they attained it sooner than you did. It would be good to try and identify the root cause of these feelings and see if you can come clean about why you feel this way. A good leader should be out front celebrating the successes of his team because when one wins the whole team wins.

You have misplaced fears about your colleagues.

Jealousy has a way of elevating fears and suspicions. It causes you to buy in to the notion that everyone is against you and it causes you to question other people’s motives. This is a horrible posture for a leader. It renders your leadership ineffective and will ultimately cause more harm than good. Morale will be undercut. As a leader it is imperative to lead from a position of trust and loyalty. Misplaced fears will destroy both. The answer here is to step up communication and build solid relationships.

You are vindictive and a gossip.

Personal jealousy is one thing but professional jealousy can be devastating. Unfortunately, office politics is an issue that far too many have to contend with. A vindictive leader who uses his or her position to undermine the efforts, work, or reputation of another is certainly behaving like a jealous leader. To keep this type of jealousy from taking root is to put forth a shared vision and by exploiting the skills, talents, and resources of every team member. When a leader is elevating team members instead of tearing them down everyone wins.

You resent other people’s popularity.

This strikes a chord on a personal level for many leaders. After all, who doesn’t like to be liked? So when a colleague happens to stand out because of their magnetic personality it can touch a nerve with a jealous leader. A jealous leader wants to be the center of attention and is resentful of the competition and having to share the limelight. But leadership is not a popularity contest and shouldn’t be made one. A smart leader is content to let others shine and can appreciate all personalities that comprise his team.

You are possessive of information and resources others need to succeed.

The ultimate act of jealousy in your workplace or organization is exhibited by the leader who acts in vindictive ways against his or her people. It’s done by omission as much as it’s done by commission. It’s done by withholding information and resources that can cause them to move ahead and succeed. It’s the pulling out of the feathers like the jealous eagle and in the long run is a self-inflicting wound from which there is no recovery.

Be the type of leader that rises above jealousy to celebrate the achievements of those around you. Build a culture of trust and respect. Be comfortable in your own skin and delight in the success of your people. Life is too short to be so little.

What do you say?

I invite your feedback!

1. How have you seen the effects of jealousy in your place of work?

2. Have you identified any hot buttons of jealousy you need to work on?

3. What are some first steps you can take to keep jealousy from hurting your influence as a leader?

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