organizational management – Doug Dickerson on Leadership

Leadership and the Law of Timing

Posted September 29, 2019
by admin

We keep moving forward, opening new doors and doing new things, because we’re curious, and curiosity keeps leading us down new paths. – Walt Disney

The story is told of two men riding a tandem bicycle up a steep hill. After much effort, they finally made it to the top of the hill. The front rider said, “That was a tough ride.” To which the second rider replied, “Sure was, and if I hadn’t kept the brake on we might have slipped backward.”

While that humorous story may bring a chuckle, there’s not much to smile about when that same mindset is at work within your organization.

You know the type of people I’m talking about – those who are the last to adapt to change, those who always seem to hold up progress, and those who always have a reason as to why things can’t be done. They are the ones applying the brakes.

Identifying those who are applying the brakes within your organization may not necessarily be hard to figure out, but the greater question is why they are doing it. So let me ask you – is everyone who applies the brakes an obstructionist? Are there times when it’s actually a good option?

Allow me to share six quick insights with you. The first three are the times when a person in your organization is applying the brakes for negative or selfish reasons. The last three are when it’s in your best interest to hit the pause button for the moment.

Fear of the future

Those who hold the brakes can be those who are simply afraid of the future. This can be the case because they fear that you will be unable to replicate the successes of the past or a fear of repeating its mistakes. Either way, it’s fear that motivates them to hold the brakes going forward.

Traditions die hard

Some hold the brakes because they just can’t let go of the way things have always been done. It’s the proverbial mindset of “if it ain’t broke, don’t fix it”, that stifles creativity and holds the team back and prevents progress. Some traditions die harder than others, but so long as people hold onto them they are hindering progress. Click To Tweet

Loss of control

It’s sad to say, but true nonetheless -some people apply the brakes because it’s the only option they have left. If they can’t be in control of the future direction of the organization then their last tactic is to hold up progress for everyone else.

The mission isn’t clear

Some of your team may be applying the brakes because the mission isn’t clear and going forward without that clarity may not be the best option. To be sure, sometimes the brakes are applied out of personal grievances, but sometimes the brakes need to be applied because there’s no clear path forward. Knowing the difference is the key to smart leadership.

The objective is right but the timing is wrong

Timing is everything when it comes to your organizational mission. The best goals executed at the wrong time can sink you. Click To Tweet Understanding the law of timing is essential to your leadership and to your success.

Not everyone has bought in

Sometimes you need to apply the brakes before going forward because not everyone on the team is on board. You need all of your team members moving in the same direction with clarity of purpose. It’s up to you as a leader to get them there. When the timing is right and the mission is clear then you can release the brakes and unleash your potential.

Essential to your leadership development and organizational growth is knowing when to apply the brakes and when to release the brakes. It will make all the difference going forward.

Please follow and like us:

How To Defeat A Culture Of Apathy

Posted May 12, 2019
by admin

A lot of you cared, just not enough. – Jay Asher

Data from Gallup has confirmed what many have known for some time – employee engagement in the workplace is suffering. When only 32% are engaged in their work then we have to acknowledge the elephant in the room. Simply wishing things were different is not enough.

The Conference Board reports that 53% of Americans are unhappy at work. Think for a moment too about the economic impact of disengaged employees on your bottom line. If more than half the people in your organization are not happy, how do you think that affects your future?

An article in shiftboard revealed that disengaged employees are costing you money and affecting your profits. They say, “Each disengaged employee costs you 34% of their salary because of lost productivity, missed shifts, chronic tardiness, and disrupting others by spreading negativity throughout the company”. If not bad enough, the article goes on to say that “actively disengaged employees cost the U.S. $483 billion to $605 billion in lost productivity.”

How much can you afford to lose to disengaged employees? What is an acceptable figure that you are willing to tolerate?

While every organization faces its own cultural challenges as it relates to employee engagement, there is usually one common denominator that can be found in most- apathy.

Apathy, in its simplest definition, is a lack of interest, enthusiasm, or concern. It sets in when your people believe they have no voice, and when they believe that things are not going to get better. Then they get angry.

When any of these characteristics are in play within your organization then you must move quickly to identify it and turn it around. Time is money and your productivity is at stake. Here are a few ways to defeat a culture of apathy.

Promote ownership

As a leader, you must do everything within your power to promote the mission and vision of the organization. It must be out there and repeated often. Never take for granted that because you’ve shared it once they will remember it forever. But, over time, the buy-in will happen as trust is built. However, if you want to fast track employee engagement, then give your people ownership. When people take ownership they will be less apathetic, they will be more invested, and will deliver their best work.

When people work to fulfill your vision it can be a struggle, when they work to fulfill theirs it can be life-changing. Click To Tweet

Promote community

A smart leader understands that there’s no substitute for a community of people within your organization who are known to each as colleagues and not combatants. Apathy becomes an issue when people see each other as combatants – not caring what the other group is doing- when in reality it all matters. A diversity of ideas and opinions is one of your greatest assets. In community, all ideas are welcome. In a community, relationships are coveted over competition and turf wars. In a community, people are held accountable for negative attitudes that would give rise to apathy. Click To Tweet

Good leaders are not just aware of the need for community but insist upon it because they know their existence depends upon it.

Promote culture

This is an important piece of the puzzle that leaders need to understand. Community is how you get along with one another. It’s the practice of good manners, cordiality, and civility. But your culture is your why. It’s what gives meaning and purpose to what you do.

Your organizational culture is weakened or is breaking down when you hear things like, “I don’t why I bother speaking up, no one listens to me,” or “What difference does it make if I’m late, no one will notice,” or “Why should I care if no one else does,”. How many times have you heard these type of statements? How many times have you used them?

A failure in community creates conflict. A failure in leadership creates apathy. Your organizational community is relationship driven. Your organizational culture is leadership driven.A failure in community creates conflict. A failure in leadership creates apathy. Your organizational community is relationship driven. Your organizational culture is leadership driven. Click To Tweet

As a leader, you need to understand that apathy is the greatest threat to your organization. With apathy there is no ownership, there is no community, and your culture is harmed.

Make it your practice to know the signs of apathy and be intentional in addressing it. It will make a world of difference to your organization.

Check out the link at the top of the page for information on my employee engagement workshop.

Please follow and like us:

The Changing Work Environment Part II: Providing Autonomy

Posted August 11, 2016
by dougdickerson

Cubes - 267 - AUTONOMY

“The way you delegate is that first you have to hire people that you really have confidence in. You won’t truly let those people feel a sense of autonomy if you don’t have confidence in them.” – Robert Pozen

In part II of our series on the changing work environment we tackle the topic of autonomy. Gone are the days when employees were willing to show up at the factory, follow orders being dictated by management, collect a paycheck, and then do it all again tomorrow. Employees aren’t mindless machines and they don’t want to be treated as such.

What does it look like?

In the changing work environment, employees are demanding more autonomy. In this new environment, employees have control over how their own work tasks get accomplished. They are trusted and encouraged to make decisions and to act in the best interest of the organization without being micromanaged.

Why is it important?

Providing autonomy shows employees that you have confidence in their judgment and ability. This inspires employees to take ownership of their work. When employees have control over their own work they are more satisfied, they take pride in the contribution, and they become loyally invested in the success of their team, department, and organization.

How do we do it?

Many management teams struggle to let go of the control they have become accustomed to for all of these years. Old ways and mindsets can be hard to overcome. Here are six ACTION steps to help you think through your current operations and to embrace autonomy.

Acknowledge the challenge of autonomy. It is critical here to understand the difference between the autonomy of the work while remaining true to the mission and vision of the organization. The two are not in competition but when done right are a compliment to one another.

Coalesce around the best ideas for autonomy. The mistake leaders make is that their idea of how it looks should prevail. But as one company leader explained it, “The one who sweeps the floor picks the broom.” How autonomy looks in your organization should be determined by those closest to the work.

Tweak along the way. Ideas that look good on paper may not play out well in reality. Don’t be afraid to go back to the drawing board as you flesh out what is and is not working for you. There is no “one size fits all” approach for how autonomy works. The key here is to be flexible and be willing to make adjustments as needed.

Invest in their success. Greater autonomy in the workplace is reinforced by leaders who have the backs of their people by empowering them and setting them up for success. Invest in your people. Put the tools and resources in their hands they need to succeed. The greater the investment the greater the autonomy. Be generous.

Ownership is a requirement. Embracing the autonomous workplace is great. But now comes the buy-in that makes it all work. Ownership, like loyalty, is a two-way street. In this model ownership is shared, trust is mutual, expectations are clear, and outcomes are measured. It’s an “all-in” attitude that if not fully subscribed to will derail all efforts of a truly autonomous workplace. Without ownership there is no autonomy.

Next Step – In order to attract and retain the best talent, your organization must offer a level of autonomy. You must provide your employees with the training and resources they need to be successful and then you must step aside and allow them to do their jobs. Show them that you have confidence in them. But, you can’t stop here. Once you have acknowledged the attitudes that are holding you back; have intentionally created a workplace culture; shown employees that you trust them; have identified incremental changes you can make; and observed the impact of those changes, it’s time to take the next step.

Be on the lookout next week for part III of The Changing Work Environment Series: Providing Choice.

liz Liz Stincelli is the Founder of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. She holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Liz by visiting her website: www.stincelliadvisors.com

Please follow and like us:

The Power of Organized Leaders

Posted June 6, 2014
by admin
1 Comment on The Power of Organized Leaders

Please follow and like us:

Five Questions Every Leader Must Answer About Change

Change the changeable, accept the unchangeable, and remove yourself from the unacceptable. – Denis Waitley

The story is told of Karl Benz, who in 1866 drove his first automobile through the streets of Munich, Germany. He named his car the Mercedes Benz, after his daughter Mercedes. The machine angered the citizens, because it was noisy and scared the children and horses.

Pressured by the citizens, the local officials immediately established a speed limit for “horseless carriages” of 3.5 miles per hour in the city limits and 7 miles per hour outside the city limits. Benz knew he could never develop a market for his car and compete against horses if he had to creep along at those speeds, so he invited the mayor of the town for a ride.

The mayor accepted. Benz then arranged for a milkman to park his horse and wagon on a certain street, and, as Benz and the mayor drove by, to whip up his horse and pass them—and as he did so to give the German equivalent of the Bronx cheer. The plan worked. He mayor was furious and demanded that Benz overtake the milk wagon. Benz apologized but said that because of the ridiculous speed law he was not permitted to go any faster. Very soon after that the law was changed.

We all know that change can be hard to implement. One of the most challenging things you will do as a leader is to lead others through changes. It’s been widely written about and will continue to be a hot-button topic for leaders for years to come. Many oppose change because it leads them out of their comfort zones and because it’s something new. Others oppose change because of perceived risks. We know that life is full of risks and can never be fully eliminated. Sometimes you have to walk by faith. If you want to grow you have to change.

But I’d like to explore the other side of the coin with you. What about those times when change is not for the best? How do you know if it’s the right thing to do or not? Here are five questions to help guide you through the decision-making process.

Does the change compromise your core values?

Your core values are a reflection of who you are and every decision your organization makes flows out of these values. If the change you are considering in any ways compromises your values then change would not be advisable. If on the other hand they support and strengthen those values then proceed.

Does the change compromise your integrity?

At the end of the day your core values and integrity are the two most essential things you have that drive your business and the way in which you do it. If the proposed change you are considering compromises your integrity then the answer is a no-brainer. Don’t do it.

Does the change add value or subtract value?

Your success has been tied in large part to the value and service you have provided to others. If this change idea you have is going to subtract value in any way to your employees or to those you serve then perhaps it’s not the best change decision. Is there not a better way to move forward?

Does the change pass the smell test?

What is the underlying motivation for making this proposed change? Is it primarily a political one? Has it been hastily presented? These can be and usually are red flags that should not be overlooked. If it does not pass the smell test then chances are then the change idea is not a good idea.

Does the change inspire and call forth the best from your team?

Not all change is welcomed nor is it easy to execute. But you will know it is right when the enthusiasm of the buy-in far exceeds the negativity of the change. When your team has been inspired, challenged, and embraces this change then you know you have made a good decision. If the opposite is true then you may want to pivot and consider other options.

It was George Bernard Shaw who said, “Progress is impossible without change, and those who cannot change their minds cannot change anything.” Welcome change, embrace change, and desire change. But at the end of the day, make sure it’s the right change.

What do you say?

* This is a “Best Of” column that was originally posted in 2013. I will be out of the country April 6-11 on a trip to Costa Rica. The “Leadership Minute” columns will return when I get back!

I invite your feedback!

1. What is your greatest struggle with change?

2. What are two or three action steps you can take today to foster positive changes in your life?

Please follow and like us:

Leadership Minute: Praise For The Front Line Staff

Never underestimate the wisdom and resources of your frontline staff – Lee Cockerell

Staff on the front lines have the initial point of contact with your clientele, are the face of your organization, and create the first impressions that make or break your business. As a leader, you should not just appreciate the service they deliver but see them as extensions of your leadership. As important as this role is, it is equally essential to understand why your front line staff is important to you. They add value by what they see, by what they hear, and what they deliver. They are your go-to team members who deliver for you and your organization time and again. Be sure to honor and thank them for their service. Where would you be without them?

Please follow and like us:

Leadership Minute: Make The Connection

If you’re talking with your head, you’re going to speak to their heads. If you’re talking with your heart, you’re going to reach their hearts. If you talk with your life, you’re going to reach their lives. – Italo Magni

In many ways leadership is about making connections. It comes with the territory. But the depth of your connections is up to you. When you seek to only connect with others from an intellectual standpoint then your impact will be nominal. When you go a little deeper and lead with your heart then you can make a difference. Certainly your influence is increased. But when you lead with your life and connect on that more intimate level you can change the world. Do you desire to be a world-changing leader? Make the investment to lead with your life and then everything else will fall into place. It will not be easy and will require much from you. But it’s worth it. Make the connection.

Please follow and like us:

Leadership Minute: Great Experiences

If you build a great experience, customers will tell each other about that. Word of mouth is very powerful. – Jeff Bezos

Great customer experiences are a result of smart leadership practices that ensure that those responsible for great customer experiences can deliver. If customer experiences are less than they should be then you have a weak link in your leadership chain that is preventing you from the results you need. Strong leadership is the key to good customer experiences. Great experiences are essential to your bottom line. Don’t leave it to chance. When you develop strong leaders you produce happy customers and they can be your best form of advertising.

Please follow and like us:

Five Priorities Every Leader Must Keep

When your values are clear to you, making decisions becomes easier. – Roy E. Disney

A group of friends went deer hunting and paired off in twos for the day. That night one of the hunters returned alone, staggering under the weight of an eight-point buck. “Where’s Harry?” he was asked. “Harry had a spell of some kind. He’s a couple of miles back up the trail,” the man replied. “You left Harry lying there, and carried back the deer?” “Well,” said the hunter, “I figured no one was going to steal Harry.”

It would appear from the story that the eager hunter had misplaced his priorities. As a leader it’s easy to get sidetracked and fall into the trap of believing that you are invincible. It can be a slippery slope to travel and if you are not careful it can hurt you. Burnout at the office due to high demands and even higher self-imposed expectations can cause you to cut corners and make unhealthy personal choices. Here are five priorities that ought to be non –negotiable for every leader.

Family

Leaders understand the value of work and are certainly familiar with sacrifice. But when you sacrifice your family for your business then you are too close to the slippery slope and it’s time to reorder your priorities. Walt Disney said, “A man should never neglect his family for business.” That’s sound advice and should be your number one priority. No level of success is worth losing your family over. Besides, no one like family can give you the unvarnished truth you need to hear and keep your ego in check like family.

Faith

While your faith is primarily a personal matter it’s impact is far-reaching. Your faith gives you moral clarity that impacts the way you live and the decisions you make. The peace you receive from your faith is the foundation of your temperament in all walks of life- including your leadership style. Your faith is not your adversary as it relates to your leadership it’s your partner so embrace it and keep it close. The principles of your faith make for good leadership skills.

Time Management

Your ability to manage your team as a leader will make you or break you. If you don’t take control of your time then you can be assured someone else will. Your priorities are just that –yours. In his book, All You Have Is Now, my friend John Patrick Hickey (http://www.johnpatrickhickey.com/) says, “It has never been about how much time we do or do not have. It is how we use our time that counts. Even more important is that we do use our time.” Use your time wisely because you will never get it back. It’s a top priority every leader must keep.

Self-Improvement

By nature, most leaders I know are generous and giving people. Most have a hard time saying no. But you must be careful not to get to the place where you are not growing and learning and nurturing your own sense of wonderment, curiosity, education, and personal development. If you do not make personal development a priority then chances are those around you will not do it for you. What new books are you reading in in 2014? What are you doing to keep your leadership skills sharp? Make self-improvement a priority and you will be the better for it and so will those around you.

Proper diet and exercise

Many leaders I know burn the candle at both ends. I understand it. But you are not invincible. And if you want to be a leader who lasts you must permit yourself to have some down time. Proper diet and exercise is essential to your ability to do the many tasks you are responsible for. I would include in this category another essential – sleep. Researchers at the Centers for Disease Control and Prevention (http://1.usa.gov/Mc0f8P) did a study of the sleep habits of U.S. workers and discovered that thirty percent (about 40.6 million workers) get fewer than six hours of sleep a night. Leaders who make proper diet, exercise, and sleep a priority are going to be healthier and better equipped for the challenges of the day. If you don’t take care of your body how will you take of all of your leadership demands?

What do you say?

Please follow and like us:

Are Your Expectations Serving You Well?

Posted July 14, 2012
by dougdickerson

Oft expectations fails, and most oft there where it promises – William Shakespeare

A story is told of a young psychology student serving in the Army who one day decided to test a theory. Drawing kitchen duty, he was given the job of passing out apricots at the end of the chow line.

He asked the first few soldiers that came by, “You don’t want any apricots, do you?” Ninety percent said “No.” Then he tried the positive approach: “You do want apricots, don’t you?” About half answered, “Uh, yeah. I’ll take some.” Then he tried a third test, based on the fundamental either/or selling technique. This time he asked, “One dish of apricots or two?” And in spite of the fact that soldiers don’t like Army apricots, 40 percent took two dishes and 50 percent took one.

The story is a reminder of the power of expectations and how they serve you in leadership. A word of caution to leaders is not to neglect this important leadership component- staying abreast of the expectations of your customers and clients; not to mention those of your organizational team.

Denis Waitley said, “Our limitations and successes will be based, most often, on your own expectations for ourselves. What the mind dwells upon, the body acts upon.” He’s right. So let’s probe a little deeper and be sure that the expectations you have are serving you well. Here are four questions for your consideration.

Are your expectations based upon reality? In leadership there is a fine line at times between expectations and reality. It is what Colin Powell refers to as the “ground truth” of measuring your current situation against the unvarnished truth as it exists. Expectations ought to be based on a blend of your current circumstances measured against future goals. Facing your expectations with this reality will keep you focused as you achieve your goals.

Are your expectations in harmony with your vision? While expectations must be grounded in reality they too must be in keeping with your vision. Do not sacrifice your vision because of your reality. The power of your expectations will carry you beyond your reality because it is a powerful motivator. Walt Disney said, “All our dreams can come true, if we have the courage to pursue them.” The power of your expectations will cause you to overcome any adversity if you put your mind and heart to it. Are your expectations vision based?

Are your expectations transferable? The buy-in of your expectations is critical. Have your expectations been articulated to and embraced by your team? John Maxwell was right when he said, “The people’s capacity to achieve is determined by their leader’s ability to empower.” The expectations of one has limited fulfillment. But when those expectations are embraced and enacted upon by your entire team, you will see a compound effect take place that will carry you to the next level. Make sure that your expectations have been transferred and received.

Are your expectations helping or hurting? Tony Robbins said, “People are not lazy. They simply have impotent goals-that is, goals that do not inspire them.” Are your expectations inspiring others? Leaders must evaluate their expectations in light of how they meet organizational goals and if they are properly promoting the health of the organization. While strong expectations serve your organization well, unhealthy ones can have a negative impact. It is important that the leader get it right and that the expectations you promote are taking you in the right direction.

Are your expectations serving you well?

Follow Doug at www.twitter.com/managemntmoment

Doug’s new book, Great Leaders Wanted, is now available. Visit www.dougsmanagementmoment.blogspot.com to order your copy today.

Please follow and like us: