organizational development – Doug Dickerson on Leadership

Stop Throwing Your Leader Under The Bus

Posted September 15, 2019
by admin

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu

I read the story of a young man who applied for a job as a farmhand. When asked for his qualifications, he told the farmer about his previous experience then said, “I can sleep when the wind blows.” This puzzled the farmer, but he took a liking to the young man and hired him.

A few months later, the farmer was awakened in the night by a violent storm. He ran outside to make sure that everything was secured. He found the barn doors tightly shut and the shutters closed. The storage shed and machinery was already properly taken care of. That was when the farmer realized the significance of the statement, “I can sleep when the wind blows.”

Just as the farmer found the type of worker he needed in the young farmhand, so too, do employers need those dependable people within their organizations. They need those who know what to do when the winds blow and the storms rage.

In my space here last week, I wrote about leaders not throwing their people under the bus. This week, we flip the script. The measure of your value to your organization is in how you treat those in positions ahead of you.

Thriving and successful organizations are so because those in leadership and all within it place premium value on relationships, communication, trust, clearly defined values and goals, and collaboration to name a few.

But when people within the organization are throwing the leader under the bus then the health of the organization is at stake. And for the sake of context here, I am not talking about incompetent bosses, bullies, and jerks which is a topic for another day. I am more directly addressing the issue of an otherwise good leader performing well.

So what are some of the more common ways leaders are thrown under the bus and what are the consequences. Let’s explore these four ways.

You throw your leader under the bus when you elevate your agenda ahead of the organizations’ agenda

When you put your personal agenda ahead of the organization’s agenda, then you are undermining those in leadership. If you are placing what’s best for you ahead of what’s best for everyone then you are only serving your own interests. The way you get ahead is not by cutting the legs out from underneath those in leadership but by elevating them. Click To Tweet When you help your leader succeed you will succeed.

Leadership Truth: No matter what our circumstances, our greatest limitation isn’t the leader above us-it’s the spirit within us. – John Maxwell

You throw your leader under the bus with whisper campaigns

It usually sounds something like, “If I were the one in charge…”, or “She’s in way over her head” and of course this one, “He’s always playing favorites”. And from there it takes on a life of it’s on. Instead of adding value to your leader by “leading up”, many find it easier to just throw them under the bus. But when you see that your success is tied to your leader’s success you will begin to see things in a new light. Maybe instead of water cooler whispers, you can try having their back.

Leadership Truth: If you want to get ahead, leading up is much better than kissing up. – Dan Rieland

You throw your leader under the bus when you withhold your best and don’t offer solutions

When you withhold your best from your leader and don’t offer solutions you are making the work of your leader harder. You are denying your organization the leverage they need to move forward. Solutions withheld is progress denied. By not giving your best, offering your best, and being your best, you are more of an obstacle to progress than you are a help. Click To Tweet Those in leadership need you at the top of your game, not holding back. They need to see that you are a strong team player.

Leadership Truth: The team with the best players wins. – Jack Welch

You throw your leader under the bus when you are unable to adapt

Flexibility is essential to a thriving workplace culture. So long as you have a “this is the way we’ve always done it,” attitude and are unable to make adjustments, then you are throwing your leaders under the bus. When the wind blows and the storms come, you should be able to demonstrate to your leadership that you can sleep in the wind. Let your leadership see that you can adjust your sails and not only adapt to change but you can lead it.

Leadership Truth: Growth is painful. Change is painful. But, nothing is as painful as staying stuck where you do not belong. – N.R. Narrayana

I know this to be true – no one likes being thrown under the bus. We need more people on it and no one thrown under it. It’s time to find a better way and lead by example.

Additional resources from my website:

Hope For Discouraged Leaders

Four Things All Humble Leaders Do

A Message To Broken Leaders

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Sacred Cows and Breaking Rules

Posted June 19, 2019June 19, 2019
by admin

Hell, there ain’t no rules. We’re trying to accomplish something here. – Thomas Edison

As a photography enthusiast, I have evolved over the years with the evolution of the camera. I remember the days of the Polaroid camera, the Kodak Instamatic, and still have very fond memories of my first 35mm camera- a Canon AE1 program. I was euphoric over the advent of the digital camera – my first was a Sony 3.2 megapixel Canon Cybershot that set me back a whopping $300+ dollars at the time.

Times have certainly changed with photography over the years. The quality is better as is the cost. It’s a great time to be an avid photographer. Innovation a great thing.

I am appreciative for the photography skills I learned back in the day. It made me a better photographer. But think of what I would be missing out on if I had not adapted over the years. What if I held onto an Instamatic mindset in this digital age?

Oddly enough, history is filled with organizations and leaders who have done just this.

In a blog post entitled 50 examples of corporations that failed to innovate, Katrina Aaslaid profiles 50 companies that “failed to innovate, and some ended up in failed businesses. Some are the biggest companies in the world.” Included on the list are Kodak, Blockbuster, MySpace, Nokia, Sears, Polaroid, AOL, and Hummer, just to name a few.

Be it major companies, mom and pop retail shops, businesses large and small, and leaders in general, etc. one thing is clear – those who do not innovate and adapt to change will be on future lists like the one mentioned here.

Two of the largest obstacles to change and innovation come in the form of our traditions or sacred cows, and our rulebook. Both rob us of a future that could be ours.

So when is it appropriate to let go of the sacred cows and break the rules? Here are a few clues.

When your rules are no longer relevant

In his acclaimed book, It’s Not About the Coffee, Howard Behar advocates replacing the rulebook with a playbook. It’s a game-changing idea if embraced. Think about it – rulebooks are rigid, confining, predictable, and restrictive. A playbook, on the other hand, serves the opposite purpose. It’s liberating, creative, and has unlimited potential.

Think about your current “rulebook” those written or unwritten, spoken or unspoken ways of doing things. How are they working for you? So long as you are boxed in with dated thinking, old and tired solutions, with the same predictable outcomes, how can you honestly expect anything to change? Click To Tweet Perhaps it’s time to bid farewell to the rulebook and embrace the playbook and unleash your best and brightest to take you to a new level. Otherwise, the view will always remain the same.

When sacred cows are worshipped on the altars of progress

It’s a sad day when progress and innovation are put on indefinite hold because we are too afraid to let go of our institutionalized sacred cows. It’s the proverbial “we’ve never done it this way before” approach or the holding onto mission or vision statements that are no longer relevant to the times in which we live.

Please know, I am not advocating disrespecting the past as it relates to the hard work, values, and sacrifices that made organizations great. What better way to honor the life and legacy of a good organization than to build upon it and make it better?

While your values must be bedrock and clear, the way you innovate and adapt to change will determine your future. What’s the point of holding onto the sacred cows of the past if they are not serving you well today? Would you rather have an organizational future based on innovation and change or an organizational funeral based on traditions and sacred cows that you were afraid to abandon? Click To Tweet

We know that change and innovation do not come easy. Righting the ship is hard work. But you must decide – preside over change and innovation with a bright future or preside over the status quo and decline.

For the sake of your future, maybe it’s time to break the rules and leave the sacred cows behind.

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The Changing Work Environment Part II: Providing Autonomy

Posted August 11, 2016
by dougdickerson

Cubes - 267 - AUTONOMY

“The way you delegate is that first you have to hire people that you really have confidence in. You won’t truly let those people feel a sense of autonomy if you don’t have confidence in them.” – Robert Pozen

In part II of our series on the changing work environment we tackle the topic of autonomy. Gone are the days when employees were willing to show up at the factory, follow orders being dictated by management, collect a paycheck, and then do it all again tomorrow. Employees aren’t mindless machines and they don’t want to be treated as such.

What does it look like?

In the changing work environment, employees are demanding more autonomy. In this new environment, employees have control over how their own work tasks get accomplished. They are trusted and encouraged to make decisions and to act in the best interest of the organization without being micromanaged.

Why is it important?

Providing autonomy shows employees that you have confidence in their judgment and ability. This inspires employees to take ownership of their work. When employees have control over their own work they are more satisfied, they take pride in the contribution, and they become loyally invested in the success of their team, department, and organization.

How do we do it?

Many management teams struggle to let go of the control they have become accustomed to for all of these years. Old ways and mindsets can be hard to overcome. Here are six ACTION steps to help you think through your current operations and to embrace autonomy.

Acknowledge the challenge of autonomy. It is critical here to understand the difference between the autonomy of the work while remaining true to the mission and vision of the organization. The two are not in competition but when done right are a compliment to one another.

Coalesce around the best ideas for autonomy. The mistake leaders make is that their idea of how it looks should prevail. But as one company leader explained it, “The one who sweeps the floor picks the broom.” How autonomy looks in your organization should be determined by those closest to the work.

Tweak along the way. Ideas that look good on paper may not play out well in reality. Don’t be afraid to go back to the drawing board as you flesh out what is and is not working for you. There is no “one size fits all” approach for how autonomy works. The key here is to be flexible and be willing to make adjustments as needed.

Invest in their success. Greater autonomy in the workplace is reinforced by leaders who have the backs of their people by empowering them and setting them up for success. Invest in your people. Put the tools and resources in their hands they need to succeed. The greater the investment the greater the autonomy. Be generous.

Ownership is a requirement. Embracing the autonomous workplace is great. But now comes the buy-in that makes it all work. Ownership, like loyalty, is a two-way street. In this model ownership is shared, trust is mutual, expectations are clear, and outcomes are measured. It’s an “all-in” attitude that if not fully subscribed to will derail all efforts of a truly autonomous workplace. Without ownership there is no autonomy.

Next Step – In order to attract and retain the best talent, your organization must offer a level of autonomy. You must provide your employees with the training and resources they need to be successful and then you must step aside and allow them to do their jobs. Show them that you have confidence in them. But, you can’t stop here. Once you have acknowledged the attitudes that are holding you back; have intentionally created a workplace culture; shown employees that you trust them; have identified incremental changes you can make; and observed the impact of those changes, it’s time to take the next step.

Be on the lookout next week for part III of The Changing Work Environment Series: Providing Choice.

liz Liz Stincelli is the Founder of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. She holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Liz by visiting her website: www.stincelliadvisors.com

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Six Ways to Enhance Organizational Structure – with guest co-author Elizabeth Stincelli

Posted June 13, 2014
by admin

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization. – Ken Blanchard

When was the last time you took a hard look at the effectiveness of your organizational structure? While most organizations have one, do the people in your organization know it or understand it? The time may be ripe for you to take a fresh look at yours and consider these six ways to enhance it.

Empower your leaders

Regardless of what your present organizational structure looks like its functionality should empower its leaders. Successful leaders thrive in an organizational structure that fosters creativity, unleashes potential, and doesn’t stifle progress. This happens when less emphasis is placed on hierarchical structure and more emphasis is placed on empowering the right people in the right places. Empowerment elevates the performance of leaders and encourages behavior that earns the respect of followers. This respect allows leaders to build partnerships within the organization that encourage open, two-way communication and foster a sense of loyalty.

Give ownership

Ownership occurs within your organizational structure when there is buy-in from the bottom up and system wide. If ownership is not shared then the structure is self-serving and not empowering. People want ownership and sense of belonging to a great cause. Without ownership that can’t happen. Ownership holds everyone on the team accountable for their decisions and actions. In order for employees to take successful ownership of their work they must clearly understand expectations. They must also have milestones where progress is evaluated. Ensure that employees are serving in the right roles, give ownership, and celebrate their victories.

Expand borders

Organizational structures don’t define you, you define them. As such, your organizational structure should not be a document of containment but a blueprint of open boundaries to grow and succeed. It should not box people in but should free them to do what they do best. As your organization grows so should your structure but in a way that facilities your growth and not in ways that impede it. Provide employees with the opportunity to be more flexible about how, when, where, and with whom the work gets done. Employees want to be involved in designing and managing their work tasks. Offer employees choices and the ability to personalize work. Allow employees to share ideas and be involved in the implementation of these ideas. As you expand your borders, provide opportunities for employee growth and focus your energies on the results that really matter.

Think lateral

Employees need to have a level of control over their work tasks. A top-down organizational structure hinders the ability of decision-making at the lowest level possible. Decision making on the front-lines allows issues to be identified and addressed quickly. In a lateral structure, employees understand where they fit and how they impact the success of the organization. A flat organizational structure allows employees at all levels of the organization to be empowered and given autonomy over their work. This less rigid structure allows for flexibility and promotes a feeling of equality and inclusiveness. When lateral thinking is put into action it allows for swifter response times that can translate into happier customers, gratified clients, and a healthy bottom line. Lateral thinking is empowering, efficient, and very effective.

Build trust

The support needed to successfully achieve organizational goals is gained by developing relationships based on trust and commitment. The organizational structure can enhance or impede factors such as open communication, management follow-through, accountability, consistency, and concern for employee interests all of which foster a sense of trust. Therefore, building trust is a deliberate action, not something left to chance. It happens as relationships are given priority, it grows in an atmosphere of community, and it pays huge dividends when everyone is engaged. Without trust you have nothing. With it your potential is unlimited.

Find common ground

Employees prefer to work with others they see as similar to themselves. When the organizational structure provides an inclusive environment with common goals a sense of community is developed. Finding common ground helps in the successful pursuit of these shared goals. The organization must foster a shared purpose so that employees understand why the organization exists and why they do what they do. Finding common ground is a fundamental condition of your success. You need to define, share it, but most of all; your team needs to own it. Common ground is your path forward.

Does your organizational structure support the goals you trying to reach? The continued success of your organization is dependent on your ability to continually evaluate and enhance your organizational structure. You can enhance your effectiveness by taking these steps to ensure that your organization is ready to succeed in the 21st century.

* Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational structure. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Elizabeth by visiting her websites, www.stincelliadvisors.com and http://lizstincelli.wordpress.com/

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Leadership Minute: Think Big!

Posted March 17, 2014
by admin
2 Comments on Leadership Minute: Think Big!

We all have possibilities we don’t know about. We can do things we don’t even dream we can do. – Dale Carnegie

As leaders we pride ourselves in casting vision and dreaming big dreams. Your dreams should excite, inspire, encourage, and even terrify you. Too often we settle for what we know we can do. As a result we put the limits on our potential, our possibilities, and thus we reduce the size of our dreams. As a leader I encourage you today to not hold back any longer. Dare to think big. Dare to release the creative abilities that are within you and reach for things that you previously thought were unattainable. Until you think big you will not become big. Stop limiting yourself and embrace the possibilities of unlimited thinking. You don’t know the things you can do until you put your dream into action.

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Leadership Minute: Praise For The Front Line Staff

Never underestimate the wisdom and resources of your frontline staff – Lee Cockerell

Staff on the front lines have the initial point of contact with your clientele, are the face of your organization, and create the first impressions that make or break your business. As a leader, you should not just appreciate the service they deliver but see them as extensions of your leadership. As important as this role is, it is equally essential to understand why your front line staff is important to you. They add value by what they see, by what they hear, and what they deliver. They are your go-to team members who deliver for you and your organization time and again. Be sure to honor and thank them for their service. Where would you be without them?

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Leadership Minute: Reach Back; Lift Up

What makes you great is when you reach back and help somebody else become great. – Joel Osteen

What is the measure of your leadership? For some I suppose this might be a subjective question, but I don’t believe so. This is one of your greatest acts as a leader. The purpose of your leadership transcends your job description, title, or any other marker you may assign to it. What makes you an impactful leader is measured not by those who serve you but by how many you reach back and help become great also. Simply put, it’s not about you. Your impact as a leader is found in helping others become great. Reach back; lift up!

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Four Traits of Courageous Leaders

Posted February 8, 2014
by admin
4 Comments on Four Traits of Courageous Leaders

Courage is what it takes to stand up and speak; courage is also what it takes to sit down and listen.” – Winston Churchill

A story is told of Leonidas, King of Sparta, who was preparing to make a stand with his Greek troops against the Persian army in 480 B.C. when a Persian envoy arrived. The man warned Leonidas of the futility of trying to resist the advance of the huge Persian army. “Our archers are so numerous,” said the envoy, “that the flight of their arrows will darken the sun.” “So much the better,” replied Leonidas, “for we shall fight them in the shade.” Leonidas made his stand, and died with his 300 troops.

It’s one thing to have courage as a leader but another thing to be foolish. While Leonidas’ actions may be considered foolish in retrospect, courage can be one of your most valuable assets as a leader. Here are four characteristics of courageous leaders.

They are willing to stand alone

Courageous leaders are those who know where they are going and what it takes to get there. They can be both inspiring and complex. Their focus and demeanor can be misinterpreted by those who may not share the same leadership DNA who had rather go all out with a passion than play it safe with an assumption.

Leaders who are willing to stand alone do so not always by choice but sometimes out of necessity. When you believe so strongly in your cause that you are willing to stand alone it gives the signal to the rest of your team that you are all in. Be it your values, convictions, ethics, or just the general principles of sound leadership you will earn the trust and respect of those you lead when you are willing to go it alone for what is right.

They are willing to think different

Courageous leaders have cut the strings to the safety nets of a “this is the way we’ve always done it,” mentality and have wagered their chips on new and innovative ways of thinking. Courageous leadership is not about throwing caution to the wind where anything goes, but it’s recognizing that being competitive in the 21^st century requires more.

Have you noticed how leaders who think different can be restless? They are constantly brainstorming new ideas and methodologies and challenging old assumptions. They do so not out of disrespect, but out of a desire to contribute in more meaningful ways not yet realized. Courageous leaders are different because they think different.

They are willing to take risks

Founded during The Panic of 1837, would you know of Proctor and Gamble had someone not taken a risk? Founded during The Panic of 1873, you now know of GE because someone took a risk. GM was founded during The Panic of 1907 all because someone took a risk. United Technologies was founded in 1929 during the Great Depression all because someone took a risk. It was during the Oil Crisis of 1973 that Frederick W. Smith founded FedEx. I think it was a risk worth taking.

Courageous leaders are risk takers. They have a high threshold for failure because they understand it’s the surest way to success. Risk takers don’t wait until conditions are just right in order to step up and take a chance. What great idea have you been holding back on because you were afraid to take a risk?

They are willing to make mistakes

Courageous leaders are not perfect. They make plenty of mistakes and at times can be challenging to work with. Their mistakes not made out of an abundance of caution but because they have long sense progressed beyond it. They live not just for the here and now, but are passionate about the future and its possibilities.

George Bernard Shaw said, “A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.” Courageous leaders are willing to make mistakes and willing to risk looking foolish in order to live out the life she or he has dreamed. The only thing worse is to look back years from now with regrets for what you wished you had done.

What do you say?

I invite your feedback!

1. Which one of the four traits did you most identify with?

2. What additional traits would you add?

3. How can we as leaders encourage each other to be more courageous?

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Leadership Minute: Laughing Success

Posted February 7, 2014
by admin

There is little success where there is little laughter. – Andrew Carnegie

Success is the culmination of a lot of hard work, long days, and sleepless nights. It’s the byproduct of defining your dream, setting your goals, and living your passion. And along the way a little luck. But along the way a leader should never sacrifice that success for his or her ability to laugh. Learning how to laugh at yourself will serve you well. How? When you can laugh at yourself and laugh with others it generates positive energy that can help you release much of the stress you deal with each day. It also serves to remind you not to take yourself too serious. Dream big. Work hard. Laugh often!

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Five Ways Leaders Lose Their Focus

Posted February 1, 2014
by admin
1 Comment on Five Ways Leaders Lose Their Focus

The key to success is to focus our conscious mind on things we desire not things we fear. – Brian Tracy

Writing in Reader’s Digest, Carol Mann tells the story of golf immortal Arnold Palmer as he recalled an important lesson about self-confidence. It was the final hole of the 1961 Master’s tournament, and Palmer had a one-stroke lead and just hit a very satisfying tee shot. Palmer felt that he was in pretty good shape. As he approached the ball, he saw an old friend standing at the edge of the gallery. The friend motioned him over, stuck out his hand and said, “Congratulations.” Palmer recalls that as soon as he took his hand and shook it, he lost his focus.

The next two shots he hit the ball into the sand trap, then put it over the edge of the green. He missed a putt and lost the Master’s. “You don’t forget a mistake like that,” Palmer recalled, “you just learn from it and become determined that you will never do that again.”

Learning how to keep your focus is an important leadership skill to develop. But yet it is one of the hardest to master. Countless distractions coupled with the never ending demands on your time make it a challenge. How leaders lose their focus is important information. Being aware of these common distractions can help you be a better leader. Here are five ways leaders lose their focus and why it matters to you.

Bogged down in the details

It can be hard to focus on the big picture if you are mired down in the micro details of all of your operations. While it is important to be in the loop you have to empower and trust capable people to help you with the details. It’s normal to want to be informed but when you are mired down in the smallest of details it begs the questions – who’s steering the ship?

Improper delegation

This is where many leaders fall short and where most of them burn out. When the leader is of the opinion that he or she can do the job better by themselves it could be causing more harm than good. Let’s make the assumption that you have surrounded yourself with quality people who are capable of doing the work associated with your organization. Leaders lose focus when they do not empower these people to do their jobs. Delegation at its best will allow you to focus your time and energies where they are most needed. The secret is to empower and release the people around you.

Lack of organization

An unorganized leader is an unfocused leader. It is not so much about the proverbial cluttered desk as it is the personal disciplines that bring order to your life. If you tend to fly by the seat of your pants, if you are reactionary instead of proactive then these are all problematic traits that cause you to lose focus. You can overcome this by bringing order to your day. Keep a calendar. Schedule important calls and appointments and stick to it. Beware of the “tyranny of the urgent” and do not fall into the traps that can easily disrupt your day. Strong organizational skills will keep you focused and serve you well.

The need to be a people pleaser

In all fairness we all want to be liked. But if you are consumed by a need to be liked, you will quickly lose your focus as a leader. Your job is not to be liked. Your job is to lead. That being said; be friendly. But be careful not to get to the place where you are consumed about your popularity so much that it is affecting the decisions you make and it causes you to lose your focus on what is most important. You can’t lead with integrity if you make decisions based upon whom it pleases or displeases.

Gadgets

Technology is great isn’t it? The progress we have made in recent years has made our world much smaller and our work a lot easier. I am sold on the wonders of our technology. But take a look around your place of business or glance around the conference table the next time you are in a meeting. We are all wired up but in many ways are very disconnected. Our technology for all of its benefits has contributed to a strong lack of focus on many fronts. Let your technology serve you but do not be subservient to your technology.

What do you say?

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