Office Dynamics – Page 7 – Doug Dickerson on Leadership

Six Ways to Rise Above Your Critics

Posted May 10, 2014
by admin
2 Comments on Six Ways to Rise Above Your Critics

To escape criticism- do nothing, say nothing, be nothing. – Elbert Hubbard

A story is told of Winston Churchill and his extraordinary integrity in the face of opposition. During his last year in office, he attended an official ceremony. Several rows behind him two gentlemen began whispering. “That’s Winston Churchill. They say he is getting senile. They say he should step aside and leave the running of the nation to more dynamic and capable men.” When the ceremony was over, Churchill turned to the men and said, “Gentlemen, they also say he is deaf.”

Critics. Every leader has them and every leader will. How you respond to critics is an important component of your leadership development. It’s all too easy to get defensive when critics rub us the wrong way or misunderstand us. But can you appreciate a critic when he or she is right? Rising above your critics takes courage. Here are six ways to do it.

Keep a positive attitude.

“Your attitude, not your aptitude, will determine your altitude,” is a famous Zig Ziglar quote. How high and how far you go as a leader will be determined by your attitude. Nothing will give you a bad attitude any quicker than a wrong reaction to a critic. Basic things you will want to know regarding a critic are the source, the accuracy, the ramifications, and your reaction – if there even needs to be one. Regardless, stay positive and focused on the big picture.

Stay true to your values.

Don’t allow your critics to throw you off of your game. Stay grounded and connected to the values that have guided you to where you are. Values do not change but are guideposts when your circumstances do. The values and principles that brought you to where you are will keep you there so handle your critics with that in mind.

Speak no evil.

Seriously? Yes. Engaging in mud-slinging with your critics only hurts you in the long run. Unless what they have spoken or done is libelous then don’t waste your time in a verbal battle. Be content in knowing that the truth is on your side. There is no greater satisfaction than in knowing that you can look yourself in the mirror and lay your head down at night with a peace that comes from knowing you did the right thing regardless of how others behaved.

Don’t retaliate.

There will be times when you will want (and those close to you) to retaliate against critics. There is something about human nature that wants to fight back and get revenge and settle the score. I get it. But again, the end result will never be good for you. As hard as it may be there are times when you just have to let it go. Don’t worry if you lose a battle today, you are going to win the war if you keep your heart right.

Give them more ammo.

Most of the critics you will encounter are simply those who have some kind of vendetta or jealousy directed toward you. As opposed to stooping down to their level why not give them more ammo? As you do the right thing by continuing to work hard, and by exhibiting good leadership, you will only become more successful. Nothing will annoy your critics more than your continued success.

Don’t lose your sense of humor.

One of the most important leadership skills you can develop is a sense of humor. Churchill exhibited it towards the men who spoke ill of him. Bill Cosby said, “Through humor, you can soften some of the worst blows that life delivers. And once you find laughter, no matter how painful your situation might be, you can survive it.” Your critics will stir up a wide range of emotions and reactions that you will want to run with. But when you can learn to laugh – at them, and at yourself, half the battle is won.

What do you say?

I welcome Your Feedback:

1. Of the six ways to handle critics which one stood out the most for you?

2. What would you add to the list?

3. In your experiences what has been the best way you’ve dealt with critics?

Please follow and like us:

Leadership Minute: Show Respect

Posted May 8, 2014
by admin
1 Comment on Leadership Minute: Show Respect

Respect for ourselves guides our morals; respect for others guides our manners. – Laurence Sterne

One of the most noble leadership skills you can have and develop is that of respect. Respect for yourself establishes your guiding principles and sets the course for your leadership style. On that count, respect is very important. Once established internally you then begin to lead externally from those values. A great leader is a respectful leader. Clearly you will not like everyone, nor will you always approve of other people’s actions, but respect for them sets the framework for how you deal with them. Respect establishes your credibility as a leader and is the origin of your manners. Your leadership style will make you or break you. When respect is your guiding light you can’t go wrong.

Please follow and like us:

Leadership Minute: Listen Up

Posted May 2, 2014
by admin
1 Comment on Leadership Minute: Listen Up

When people talk, listen completely. Most people never listen. – Ernest Hemmingway

Listening is one of those ever-developing leadership skills. In our high tech world the art of undistracted listening is a waning skill. Listening is one of the highest compliments you can pay to another person. This means putting away your cell phone or tablet and actually making eye contact while acknowledging the other person. To the same degree we expect people to listen when we speak we should extend the same courtesy to others. People will feel respected when they are respected. Give the other person your undivided attention and hear what they have to say. You will be seen as a leader who cares and you will build your credibility as one who is engaged. Tune out distractions so that you can tune in to what’s really important. Listen up!

Please follow and like us:

Leadership Minute: Get Along

Posted May 1, 2014
by admin
1 Comment on Leadership Minute: Get Along

The most important single ingredient in the formula of success is knowing how to get along with people. – Theodore Roosevelt

Knowing how to get along with people is essential in leadership. Building relationships based on trust and respect is necessary if you want to get things done. While it may a stretch to like everyone or for everyone to like you it is a game-changer if don’t know how to get along with others. You develop your leadership skills when you develop your relationship skills. At times you will have to separate the personal from the professional in order to move forward. And the person you think is not your friend now in the long run may be the one to surprise you down the road. The point here is simple: you can get more done and will be more productive when you learn to build bridges to other people instead of burning them. Get along to get ahead.

Please follow and like us:

Ten Things Every Leader Should Always Teach

Tell me and I forget. Teach me and I remember. Involve me and I learn. – Benjamin Franklin

At school one day a little boy was asked what he was thankful for. The boy replied, “My glasses.” “That’s good,” said the teacher, “they help you see better.”

“No,” responded the child, “I’m thankful for my glasses because they keep the other boys from hitting and fighting with me and the girls from kissing me.”

While perhaps not the reason the teacher had expected to hear, the little boy made his point. As leaders we’ve all benefited from good teachers that have shaped our lives. As a leader you are now in that role and the life lessons you share are just as important.

John Maxwell said, “A leader is one who knows the way, goes the way, and shows the way.” This is one of your functions as a leader. While it may not be in a formal classroom setting it is teaching nonetheless and the lessons are important. Here are ten lessons every leader should always be teaching. It’s not an exhaustive list but these are essential.

How to give praise.

Just as students tend to respond better to praise the same holds true with your team members. When the people in your business or organization receive praise and encouragement from you they come away with the sense that you have their backs. Give them praise and give it generously.

How to listen.

This is one of the most important skills that you will develop as a leader. Many leaders like to talk but you will be a more effective leader when you learn to listen and hear what others have to say. From what you learn you can make better and more informed decisions.

How to say no.

While listening may be one of the most important things to teach saying no will be one of the hardest. Many good ideas from well-meaning people will come across your desk. Be it the timing, the budget, or some other factor, sometimes the answer is no. How you say no is important. Take the time to explain why.

How to work hard.

Your team members will learn more from your example than by your words. If you want them to work hard then they need to see you work hard. Leadership by example is not just a cliché it is real and practical. When they see that you have skin and sweat in the game they will join you.

How to let things go.

As a leader you will face many challenges and many frustrations. People get on your nerves and rub you the wrong way. You have pressures, deadlines, and disappointments. Teach your team how to let things go and not get so stressed out over every little obstacle that comes your way. Not everything you set out to do is always going to go according to plan. But that’s okay. Let it go.

How to confront.

This is one of the least favorite things a leader has to do. We’d much rather be giving out praise. But there are those times as a leader when you must confront others for whatever reason. How you confront needs to be a teachable moment that shows how to be firm, how to be fair, and that you have accountability measures in place that you are not afraid to enforce. How you do it is just as important as why you do it.

How to say thank you.

This one simple act can make a world of difference. Why it’s hard at times for leaders to do I am not sure. But if you want to see the atmosphere in your office or organization improve then take the time to thank those around you for all of their hard work. And while you are at it – make it personal. Hand-written notes are especially nice.

How to forgive.

Hang around in leadership long enough and you will understand the power of forgiveness. You will learn about the necessity of giving it and receiving it. The point is simply this – life is too short to hold grudges and hold on to resentments. Forgive others and move on.

How to set priorities.

Jim Rohn said, “Either you run the day or the day runs you.” People in your organization need to see that you have a set of priorities that you live by – family, faith, work etc. You teach priorities by your routines and time management. What’s important to you is given priority. It’s that simple.

How to delegate.

Delegation is the key to your success and that involves everyone in the process. Delegation is not just by divvying up work for the sake of having something to do. It’s about matching the right people with the right skills to maximize productivity and results. You were not meant to do it all by yourself. Delegate your way to success.

What do you say?

I welcome your feedback:

1. What lesson stood out to you the most? Why?

2. What lessons would you add to this list?

3. What are some practical ways you can begin to implement some of these lessons right away?

Please follow and like us:

Leadership Minute: Value Added Leaders

Few things will increase the credibility of leaders more than adding value to the people around them. – John Maxwell

Adding value to the people around you is one of the privileges of leadership. But value can only be added where respect is given. It’s easy to add value to those we like and are friends with. But what about that difficult person whom you had rather avoid? Until we begin to recognize and give value to everyone regardless of how difficult it may be we are marginalizing our credibility. There is good to be found in everyone and everyone needs to be lifted up. Look for tangible ways to add value to the people around you and watch your credibility rise. Don’t withhold that compliment, that affirmation, or that word of encouragement. Your one word of encouragement could be all it takes to turn things around for a struggling friend. Be a leader of added value.

Please follow and like us:

Five Signs You Might Be a Jealous Leader

The jealous are troublesome to others and a torment to themselves. – William Penn

From Moody’s Anecdotes comes a fable of an eagle which could out fly another, and the other didn’t like it. The latter saw a sportsman one day and said to him, “I wish you would bring down that eagle.”

The sportsman replied that he would if he only had some feathers to put into the arrow. So the eagle pulled one out of his wing. The arrow was shot, but it didn’t quite reach the rival eagle; it was flying too high. The envious eagle pulled out more feathers, and kept pulling them out until he lost so many that he couldn’t fly, and the sportsman turned around and killed him.

The moral of the story is not lost on good leaders and it serves as a good reminder about being a good sport. How you interact with your colleagues in your place of business or organization is essential to your success.

John D. Rockefeller said, “Good leadership consists of showing average people how to do the work of superior people.” It’s also showing that you can celebrate the successes and hard work of those around you without being jealous. Are you a jealous leader? It’s time for some honest soul searching. Here are five signs that might indicate you have a jealous streak.

You can’t be happy for someone else’s success.

When you find it hard to celebrate a colleague’s success this could be a red flag for you. It could be that you are resentful that they achieved a particular success that you haven’t or they attained it sooner than you did. It would be good to try and identify the root cause of these feelings and see if you can come clean about why you feel this way. A good leader should be out front celebrating the successes of his team because when one wins the whole team wins.

You have misplaced fears about your colleagues.

Jealousy has a way of elevating fears and suspicions. It causes you to buy in to the notion that everyone is against you and it causes you to question other people’s motives. This is a horrible posture for a leader. It renders your leadership ineffective and will ultimately cause more harm than good. Morale will be undercut. As a leader it is imperative to lead from a position of trust and loyalty. Misplaced fears will destroy both. The answer here is to step up communication and build solid relationships.

You are vindictive and a gossip.

Personal jealousy is one thing but professional jealousy can be devastating. Unfortunately, office politics is an issue that far too many have to contend with. A vindictive leader who uses his or her position to undermine the efforts, work, or reputation of another is certainly behaving like a jealous leader. To keep this type of jealousy from taking root is to put forth a shared vision and by exploiting the skills, talents, and resources of every team member. When a leader is elevating team members instead of tearing them down everyone wins.

You resent other people’s popularity.

This strikes a chord on a personal level for many leaders. After all, who doesn’t like to be liked? So when a colleague happens to stand out because of their magnetic personality it can touch a nerve with a jealous leader. A jealous leader wants to be the center of attention and is resentful of the competition and having to share the limelight. But leadership is not a popularity contest and shouldn’t be made one. A smart leader is content to let others shine and can appreciate all personalities that comprise his team.

You are possessive of information and resources others need to succeed.

The ultimate act of jealousy in your workplace or organization is exhibited by the leader who acts in vindictive ways against his or her people. It’s done by omission as much as it’s done by commission. It’s done by withholding information and resources that can cause them to move ahead and succeed. It’s the pulling out of the feathers like the jealous eagle and in the long run is a self-inflicting wound from which there is no recovery.

Be the type of leader that rises above jealousy to celebrate the achievements of those around you. Build a culture of trust and respect. Be comfortable in your own skin and delight in the success of your people. Life is too short to be so little.

What do you say?

I invite your feedback!

1. How have you seen the effects of jealousy in your place of work?

2. Have you identified any hot buttons of jealousy you need to work on?

3. What are some first steps you can take to keep jealousy from hurting your influence as a leader?

Please follow and like us:

Leadership Minute: Positive Influences

Posted April 18, 2014
by admin

I believe that you should gravitate to people who are doing productive and positive things with their lives. – Nadia Comaneci

Your rise as a leader as well as your influence as a leader is largely determined by your ability to surround yourself with positive people and choosing to have a positive disposition. It’s nearly impossible to go forward and achieve your dreams and goals if you are surrounded by negative people. The drag and pull they generate will be a great hindrance to you if you don’t shake them off. It’s as you choose a positive and productive path forward and your ability to surround yourself with like-minded people that you will succeed. Gravitate toward people show share your positive outlook and energy and draw from it. A positive attitude will give you the energy you need to be the productive leader you wish to become.

Please follow and like us:

Four Ways to Build a Culture of Courage

Only those who risk going too far can possibly find out how far one can go. – T.S. Eliot

Author Leo Buscaglia tells this story of his mother and their ‘misery dinner.” It was the night after his father came home and said it looked as if he would have to go into bankruptcy because his partner had absconded with the firm’s funds. His mother went out and sold some jewelry to buy food for a sumptuous feast. Other members of the family scolded her for it. But she told them that “the time for joy is now, when we need it most, not next week.” Her courageous act rallied the family.

Courage is an essential leadership skill. It inspires confidence and promotes a healthy work environment. The lack of courage in a leader can have devastating consequences. Forbes contributor Glen Llopes wrote a column entitled 7 Reasons Why Employees Don’t Trust Their Leaders (http://onforb.es/J72Xej). He cites the lack of courage as the number one reason. Llopes adds, “Leaders who don’t stand up for what they believe in are difficult to respect and trust.”

If you were to assess your courage quotient as leader how would you measure up? Are you instilling courage in your organization or by default are you promoting a culture of weakness? Here are four questions to reflect on as you consider how well you promote a culture of courage.

Do your words project courage?

How you speak to your organization is just as important as what you speak. If your words don’t inspire confidence then it will be hard for your team to believe your words. If you want to instill confidence then you must speak with confidence. To do anything less is sending the wrong signal. But make no mistake; what you believe and what you communicate to your team forms the basis of belief from which they will work, produce, and deliver. Courageous words will inspire tremendous results.

Do your actions reflect courage?

Your words and your actions are key indicators as to your own courage quotient and will be reflected throughout your organization. If you have low expectations in your team’s ability to reach their goals then it will be hard for them to overcome that negative perception. If on the other hand you speak courage and act with courage it will be the signal your team needs to go above and beyond and deliver. If you want your team to be courageous then you need to model courageous leadership.

Do your policies and procedures promote courageous behavior?

There can be times when your words and actions may bend toward courageous behavior but it’s being held up by obstructing policies. As a leader it’s your responsibility to make sure that your team’s courageous culture is not being choked out by restrictive procedures that kill creativity and their ability to get the job done. Review it. Change it. Streamline it. Do whatever is necessary to make sure that a courageous culture thrives.

Do you have courageous goals and dreams?

The question here is important because we tend to think we are courageous when we are pushing for goals and dreams from the confines of our comfort zones. Anyone can be courageous while promoting a small dreams or idea. But how courageous are you when it comes to goals and dreams that scare you to death because they seem too big, too costly, or beyond your ability to achieve?

I’d like to encourage you to speak new life into old dreams and dare to speak with the same authority and passion to those larger-than-life sized dreams as you do to the ones you know you can easily achieve. Don’t allow what scares you to keep you from what inspires you. Be courageous and inspire courage!

What do you say?

I invite your feedback!

1. How can you inspire or promote more courageous attitudes in your workplace?

2. What changes in your mindset do you need to overcome to be more courageous?

3. What wrong attitude or belief is holding you back and keeping you from achieving your goals and dreams?

Please follow and like us:

Turning Complainers into Contributors

Complaining not only ruins everybody else’s day, it ruins the complainer’s day, too. The more we complain, the more unhappy we get. – Dennis Prager

The story is told of a cowboy out West driving down a dirt road, his dog riding in the back of the pickup truck, his faithful horse in the trailer behind. He failed to negotiate a curve and had a terrible accident.

Sometime later, a highway patrol officer came on the scene. An animal lover, he saw the horse first. Realizing the serious nature of its injuries, he drew his service revolver and put the animal out of its misery. He walked around the accident and found the dog, also hurt critically. He couldn’t bear to hear it whine in pain, so he ended the dog’s suffering as well.

Finally, he located the cowboy who had suffered multiple fractures, off in the weeds. “Hey, are you okay?” the officer asked. The cowboy took one look at the smoking revolver in the trooper’s hand and quickly replies, “Never felt better!”

The story is a light-hearted way to remind us of the power of being positive in a negative world. Whiners and complainers have a way of sucking the oxygen out of the room and creating an environment for others that is less than desirable. Do you know any chronic complainers?

Inc. contributor Minda Zeltin interviewed Trevor Blake, author of Three Simple Steps: A Map to Success in Business and Life (http://bit.ly/IOJWMQ). Blake says that being around so much negativity can in turn make you negative, and that keeps you from actually solving problems. So forget the annoyance factor; the issue runs deeper than that. So what is a leader to do with whiners and complainers in the office? How do you deal with the person who is not happy unless they are unhappy and making life miserable for everyone else? Here are a few tips to get you started.

Raise Expectations.

The working environment in your office or organization must be a place where creative minds are free to explore, where the exchange and free flow of information and ideas is welcomed and encouraged, and where the tolerance level for whiners and complainers is low. A chronic whiner or complainer is detrimental to that environment. To be sure, there must be room for disagreements and as a leader you shouldn’t turn a deaf ear to genuine concerns. But your expectations must be high and they must be consistent. Complainers must be turned into contributors. But how?

Expect Solutions.

As expectations are raised the responsibility shifts back onto those complaining. If there is a concern that needs to be raised then there should be freedom enough to express those concerns without fear of repercussions. There is however a big difference between a gripe session and a solution session. Anyone can complain, but can they bring solutions? You should make it a rule that for every gripe or concern someone brings to the table they also come with an equal or higher number of solutions. This gives them ownership of the problem and increases their commitment. This is how they move from being complainers to contributors.

Hold people accountable.

As you raise expectations and expect solutions you are setting the tone for a productive work environment. No office or leader is immune from complainers and there will always be room for improvement. As a leader it’s important that the lines of communication always be open between you and your team even if at times you don’t like the delivery of the message. You shouldn’t discard what the complainer has to say simply because you don’t like their delivery. But it is your task as leader to help turn them from being complainers to being contributors.

Let’s be clear. You should never sacrifice the integrity of your office environment because of the actions of one or two people. If a complainer refuses to come on board as a contributor then it is going to create wide spread problems with morale and productivity. You owe it to the contributors to not tolerate that type of behavior. Nor should you apologize for high standards. On the bright side, the most valuable team member you can potentially have is the one who transitions from being a complainer to a contributor.

What do you say?

I invite your feedback!

1. How do you deal with complainers in your office?

2. Have complainers in your office or organization been tolerated? If so, what has been the effect?

3. What other possible solutions can you give to effectively handle chronic complainers?

Please follow and like us: