Office Dynamics – Page 4 – Doug Dickerson on Leadership

Leadership Minute: Measuring Success

Posted October 8, 2014
by admin

Success in life has nothing to do with what you gain in life or accomplish for yourself. It’s what you do for others. – Danny Thomas

How do you measure success? The answer will vary depending on who you ask. For some it’s the bottom line – the bank account. For others it’s defined by promotions or rank in the company hierarchy. And for some it might be the admiration and respect of your peers. On the merits, none of these things are wrong. But is it truly the measure of success that makes a difference in the long run? As a leader I believe that the true measure of your success will be defined by what you do for others and great causes that will outlast you. What that looks like for you in large part will be defined by the values you embrace and the issues close to your heart. In short; it’s not about you. Measure your success by what matters most- did it help someone else?

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Leadership Minute: Seek to Serve

Posted September 24, 2014
by admin

We lead best when we seek the welfare of those we lead, when we seek to serve rather than being served. – Alan McGinnis

As a leader you will put many skills into practice. You will learn the ropes of good people skills, time management, vision casting, teamwork, conflict resolution, and much more. But chief among those skills and what will set you apart from your counterparts is a genuine heart for those you lead. When you seek the welfare of those you lead above your own it will be the defining mark of your leadership. When you seek to serve your people they will see up close and personal what real leadership is all about. This leadership philosophy runs contrary to what many people experience and what too few leaders practice. But think of how different things would be if it were. Your leadership is a privilege and it’s a gift. The joy of leadership is found in that discovery. Seek first to serve and everything else will take care of itself.

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Leadership Minute: Push Forward

Posted September 22, 2014
by admin

Trust is knowing that when a team member does push you, they’re doing it because they care about the team. – Patrick Lencioni

Trust is an essential component of any team dynamic. How trust is communicated is important. Knowing that your fellow team members have your back is reassuring. That they know you have theirs is critical. But sometimes a push is needed to send a message that you not only have their back but you believe in what they can become. Pushing others is not so much about being there to catch them when they fall but to help move them forward. Being pushed stirs us out of our comfort zones and tends to be unsettling at times. But we all need a push now and then. Trust is built through consistency and tested over time by our actions. When your team members trust you then they can see the push for what it is and the good it can accomplish. Trust enough to care, care enough to push.

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The 4 Stages of the Company Critic

Posted September 19, 2014
by admin

Be grateful for what you have and stop complaining – it bores everybody else, does you no good, and doesn’t solve any problems. – Zig Ziglar

A guide at Blarney Castle in Ireland was explaining to some visitors that his job was not always as pleasant as it seemed. He told them about a group of disgruntled tourists he had taken to the castle earlier in the week.

“These people were complaining about everything,” he said. “They didn’t like the weather, the food, their hotel accommodations, the prices, everything. Then to top it off, when we arrived at the castle, we found that the area around the Blarney Stone was roped off. Workmen were making some kind of repairs.” “This is the last straw!” exclaimed one lady who seemed to be the chief faultfinder in the group. “I’ve come all this way, and now I can’t even kiss the Blarney Stone.”

“Well, you know,” the guide said, “according to legend, if you kiss someone who has kissed the stone, it’s the same as kissing the stone itself.” “And I suppose you’ve kissed the stone,” said the exasperated lady. “Better than that.” replied the guide. “I’ve sat on it.”

Moaners, groaners, and complainers – you know exactly who I am speaking of and no doubt already have them identified. These are the ones in your organization who just can’t help themselves – they tend to complain about everything.

Recent surveys (http://bit.ly/1o4sJ0u) indicate that negativity is on the rise in the workplace. According to Jim Harter, Gallup’s chief scientist for workplace management 18 percent of U.S. employees are actively disengaged and will complain about their companies. Knowing the stages of company critics is a must for leaders who desire to improve employee relations and maintain a healthy culture. Helpful to you as a leader is to know where your people fit into each category. Here are the four stages for your consideration.

The resistant critic

The resistant critic is the one who for no other reason than just to be antagonistic is against most every new idea and tends to be the resident complainer –in- chief. The resistant critic is locked into a predisposed mindset that makes it difficult to welcome new ideas, sees progressive ideas and people as threats, and will be the last to sign off (if at all) on strategies moving forward.

It will take an extended amount of time to convert the resistant critic and the way forward will not be easy- if achievable at all. The potential value of this person must be weighed against future benefits. If the resistant complainer is too much of a drag on morale and progress then it might be best to cut your losses and move on. In short – proceed with caution.

The reluctant skeptic

Unlike the resistant critic the reluctant skeptic is cautiously engaged. Healthy organizations need these people. By and large they tend to come on board with the mission of the organization but are not certified “yes men” and are not afraid to state the obvious. Reluctant skeptics may have their opinionated ways but for the sake of your future it can be a good thing to hear their voices and pick their brains.

Reluctant skeptics are a careful breed and tend to buy-in to the vision but only after careful deliberation. Arm them with the facts and give them time to process it and they can be your voice of reason. They may be the last to come on board but once they do they can be your strongest allies.

The reasonable participant

The reasonable participants are your tried- and- true loyal troopers. Almost always you can depend on them to be in your corner. While not as vocal in their criticisms as their above mentioned counterparts their voices tends to offer support first while working out the flaws later. The reasonable participant is the backbone of your organization and seldom seeks to rock the boat.

The reasonable participants are your influencers. They are the ones who can come alongside the skeptics and critics and elevate the dialogue and keep morale strong. Important for you as a leader is to never take these team members or their loyalty for granted.

The responsible performer

Ultimately, this is the outcome you are striving for in your organization- people who are engaged, producing, and performing at their best. Chances are you know where most of them fit. Moving people in your organization to this stage will take time, effort, and the best uses of your leadership skills. When each team member is now a responsible performer then your organizational culture is performing as it should.

Knowing the direction that your company critics are moving is important. As a leader it’s upon you to show the way.

What do you say?

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Leadership Minute: Are You Adding or Subtracting?

Posted September 17, 2014
by admin

No matter what level of the company you’re on, you have a choice about what you will contribute to the culture. – Bill Hybels

When it comes to your participation in your organizational structure are you adding to it or subtracting from it? Each day at your place of business you are either the face of everything that is good and right about your business or you are a good bad example. Your organizational structure is only as good and right and productive as each person in it. Some days are tough. I get it. There are some days and some people that just rub you the wrong way. I understand. The boss may be a jerk and there may be days you feel you are carrying the load by yourself. It happens. But at the end of the day your presence, your attitude, and your work ethic is a contribution for the good of your company’s culture or it’s taking away from it. The choice is yours. Let your contributions be an example others will choose to follow.

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Leadership Minute: Courage to Lead

Posted September 10, 2014
by admin

You will never do anything is this world without courage. It is the greatest quality of the mind next to honor. – Aristotle

When it comes to the naming of essential leadership traits, courage ranks high on the list. Courage is what it takes to stand by your values and convictions even if it means standing alone. Courage is what inspires you to act when all other indicators say it’s not a good idea. Courage is telling people what they need to hear and not just what they want to hear. Being courageous may not always be popular but it is essential. The confidence that springs from being courageous is the product of being careful. Courageous leadership comes about by being confident, considerate, and is never about being arrogant. The fuel that drives courageous leaders is not ego but humility. You need courage to lead. Courage is your secret weapon and with it you can go far. Let it be your silent partner and give you strength. The world needs courageous leaders like you.

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Leadership Minute: Live Fearlessly

Posted September 3, 2014
by admin

I have a lot of things to prove to myself. One is that I can live my life fearlessly. – Oprah Winfrey

Leadership is not for the faint of heart. And if you are going to live your life fearlessly then there are some choices you are going to have to make. The life of a leader is not characterized by avoiding fearful things or circumstances. It is however; living in the presence of fear without being afraid. It’s about choosing not to allow those fears to hold you back or control you. Living fearlessly is having a greater confidence in your faith and abilities than any threat that fear can pose. To be sure, fear is a motivator. As a leader it will push you to achieve and overcome seemingly great obstacles, or it will paralyze you. Living fearlessly is not the absence of fear but is the stronger belief that you are equipped to handle anything that comes your way. Are you living fearlessly?

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Leadership Minute: Don’t Be a Hater

Posted September 2, 2014
by admin

Throughout life people will make you mad, disrespect you and treat you bad. Let God deal with the things they do, cause hate in your heart will consume you too. – Will Smith

Being a leader can be tough. To be sure, it is filled with many wonderful opportunities to use your influence to make positive changes and do a lot of good. But along the way you will have to contend with people who will make you mad, disrespect you, and treat you bad. It comes with the territory. How you respond to those people is what will set you apart as a leader. Regardless of how civil and nice you are you will not win over everyone. Unfortunately, some people go through life being a jerk. But as far as it depends on you – be nice. You may not win over that difficult person over today, tomorrow, or ever for that matter. But that’s not on you. Let God deal with the haters – let your focus be on doing good and not allowing hate to fill your heart. When you allow good to overcome hate you will always come out ahead.

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10 Courtesies Every Leader Should Remember

Posted August 30, 2014
by admin

Courtesy – Excellence of manners or social conduct; polite behavior. –Random House Dictionary

“Everything rises and falls on leadership,” says John Maxwell. He’s right. The temperament of a leader is an important ingredient that goes a long way in determining his or her success. In short; behaviors and attitudes matter.

Too often sadly, we hear the stories of workplace bullying and other behaviors that are contributing to poor morale and working conditions. As a leader it is important to be aware of your surroundings and your workplace culture. Now is a good time to be reminded of simple courtesies that make a difference. Here is a list of ten common courtesies every leader should remember. The list is not exhaustive but is a good place to start. They are in no particular order.

How to say “thank you”, “please”, ‘you’re welcome”, etc.

It should go without saying but these polite yet simple forms of communication are essential words in the vocabulary of every leader. Use them often and use them with sincerity. They are still relevant and meaningful.

Return your phone calls and emails.

How many times has this happened to you? You leave a voicemail or send an email and you go days or weeks without a response. How did it make you feel? Nothing screams “you don’t matter” any louder than the silence of being ignored. A courteous leader will return calls and emails. For a great resource I recommend my friend Dr. Monica Seeley (the Email Doctor) you can find her blog at http://bit.ly/1rF6FAr

The timing of your words

One of the courteous things you can do as a leader is to speak words of encouragement to those around you. The timing of a kind word to a colleague can be just the thing he or she needs to make it through the day or through a difficult time. Be aware of the needs of those around you and don’t be afraid to speak a kind word.

The timing of your silence

As the writer of Ecclesiastes says, there is a time to keep silent and a time to speak. As a leader, there will be times that the best thing you can do is to hold your tongue and not say a word. You can be just as courteous by what you don’t say as you can by what you do say. As a leader you have to learn the appropriateness of the moment.

The value of time

A courteous leader is considerate of other people’s time and knows how to manage their own. Showing courtesy as a leader means that you value and respect other people’s time and won’t waste it. You’ll show up to meetings on time and you won’t waste it on trivial things that don’t matter.

The giving of your undivided attention

On so many levels we are losing the art of being present in the moment. We are losing the art of conversation. The better connected we are through technology the more distant we’ve become relationally. Don’t believe me? Try having a 30-minute lunch with a group of friends without each person checking their mobile device repeatedly. A courteous leader will put away the phone or any other distractions and give others their undivided attention.

How to stay out of other people’s business

Gossip and office politics has been around for a long time. A courteous leader will stay out of it. If it’s not your business then don’t make it your business. If it is your business then use it as a teachable moment to show the proper way to handle it.

How to let things go

Extending courtesies as a leader can be challenging. But one of the wisest things you can do is to learn how to let things go. Don’t be so hell bent on winning the battle that you lose the war. Consider the issue and measure your response. Learn how to forgive and move on. You’ll be happier in the long run.

Keep your word

Courteous leaders are reliable and keep their word. Be slow to make promises and if you do – follow through and do it. Reasonable people understand that circumstances change and things come up that you didn’t anticipate but as far as it depends on you do what you say you are going to do.

10. Be kind

It’s simply stated because it is. A courteous leader is kind, considerate, and helpful to others. It’s the little things you do as a leader that makes a big difference. It begins with common courtesy.

What do you say?

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3 Things You Can Learn From Constructive Critics

Posted August 23, 2014
by admin

To avoid criticism do nothing, say nothing, be nothing – Elbert Hubbard

A story is told of Winston Churchill who exemplified integrity and respect in the face of opposition. During his last year in office, he attended an official ceremony. Several rows behind him two gentlemen began whispering. “That’s Winston Churchill.” “They say he is getting senile.” “They say he should step aside and leave the running of the nation to more dynamic and capable men.” When the ceremony was over, Churchill turned to the men and said, “Gentlemen, they also say he is deaf!”

As a leader you will have your critics. It comes with the territory. While many are quick to tell you to not to listen to your critics and to disregard them, I will tell you – not so fast. Not all criticism is fatal just as all praise is not flattering. You must look at the motive.

To be sure, there will be critics who for no other reason than jealousy will oppose you and try to stand in your way while you are achieving your goals and dreams. If their motives are to harm you and not to help you, then yes, you need to ignore them. They are not running your race and they will not be a part of your destiny. Don’t worry about them.

But once in a while a constructive critic comes along whose motives are right and if you are receptive you can benefit from them. Leaders are not above correction and there is always room for improvement. What can you learn from your constructive critics? Plenty. Here are three specific things that might be helpful.

How to develop a thick skin

The sooner you develop a thick skin the better. As a leader you are exposed to a higher than normal amount of criticism from all sides. The decision you make today may anger one group in your office, while a decision tomorrow will have the opposite effect.

It’s easy for people to criticize decision makers when they don’t have to live with the responsibility of the decision. But the criticisms can still sting nonetheless. Developing a thick skin as a leader is a necessity for your longevity. It’s a way of life for you as a leader so get used to it.

Why perceptions matter

Most people’s opinion of you as a leader is based in part on perceptions. Some people’s perceptions may be positive while for others it’s negative. Many factors can contribute to this viewpoint. A person with frequent interaction with you will see your leadership style one way, while a person with limited exposure will see it another. The question is: are you aware of the perceptions others have of you?

You want to give the perception that you are approachable, likable, competent, and that you have your people’s best interest at heart. And if you will allow them, your critics will let you know how you are doing. Though they may be few in number; keep your constructive critics close. In the end they will be more valuable to you than a room full of “yes people” ever will.

How you can improve

Leaders need constructive critics. They will give perspective that you may be lacking, insights you need to know, and will stand with you when times are tough. As a leader there is always room for improvement. You never stop learning. But how can you improve when you have blind spots that are not being brought to your attention?

Your growth and development as a leader is proportional to your desire and ability to learn. It’s a process that involves many components that are traditional in nature but also those that are very personal. It’s one thing to shrug off and dismiss a critic who has no interest in your success. But your best learning will occur when you ask for constructive critics who share in your success and will give you honest feedback.

Final thoughts

As a leader it’s important to differentiate between the critics who oppose you out of their own insecurity, jealousy, or ulterior motives and those who are your constructive critics. It’s not too hard to figure out. One group will stab you in the back while the other group will have your back and support you. One group will stand with you through thick and thin, the other group will cut and run – you get the picture.

Your responsibility as a leader is to discern between the two and align yourself with the right people. Your success as a leader will occur when you are not too proud to listen to your constructive critics and smart enough to ignore the others.

What do you say?

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