Office Dynamics – Page 3 – Doug Dickerson on Leadership

Put on Your “Yes Face” in 2015

Posted December 26, 2014
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Perpetual optimism is a force multiplier. – Colin Powell

During his days as president, Thomas Jefferson and a group of companions were traveling across the country on horseback. They came to a river which had left its banks because of a recent downpour. The swollen river had washed the bridge away. Each rider was forced to ford the river on horseback, fighting for his life against the rapid currents. The very real possibility of death threatened each rider, which caused a traveler who was not part of their group to step aside and watch. After several had plunged in and made it to the other side, the stranger asked President Jefferson if he would ferry him across the river. The president agreed without hesitation. The man climbed on, and shortly thereafter the two of them made it safely to the other side.

As the stranger slid off the back of the saddle onto dry ground, one in the group asked him, “Tell me, why did you select the president to ask this favor of?”

The man was shocked, admitting he had no idea it was the president who had helped him. “All I know,” he said, “Is that on some of your faces was written the answer ‘No,’ and on some of them was the answer ‘yes.’ His was a ‘Yes’ face.”

Whether or not you wear a “yes face” is a choice you make each day. Along with it are the consequences of that choice. As we enter into a new year let’s explore a few ways in which a “yes face” can be a difference maker in 2015. Here are four ways.

Say yes to a new attitude

Your attitude is the deal breaker of all deal breakers. 2015 will be no different for you if you do not learn to master your attitude.

As a leader your attitude is contagious and sets the tone for your leadership style and effectiveness. John Maxwell was right when he said, “People may hear your words, but they feel your attitude.” In 2015 say yes to a renewed attitude that is positive and empowering.

Say yes to new realities

Each New Year brings a new set of realities. Are you where you thought you’d be? Perhaps not. But 2015 is your year to embrace a new attitude and to right the course. Don’t be discouraged about where you are – it’s only temporary. It’s your starting point.

It’s now time for some honest appraisals of where you are in order to chart the course to where you want to go. Don’t turn a blind eye to your current realities. See them for what they are – benchmarks to where you want to be by the end of 2015.

Say yes to new successes

As you embrace a new attitude and new realities you can then move forward with a new game plan to achieve new successes. 2015 may be your year to bring on that coach you’ve been thinking about. It could be time to join up in a Master Mind group that can help you achieve your goals and help keep you accountable.

Abraham Lincoln said, “Always bear in mind that your own resolution to succeed is more important than any other.” This philosophy is essential to your success. 2015 is your year to say yes to new successes and new opportunities you’ve only dreamed about.

Say yes to yourself

2015 is your year to square your shoulders, hold your head high, and to embrace and believe in the God-given abilities you have as a leader. 2015 is the year to tune out the people who would hold you back by their negative talk and influence. It’s time to cut loose from those who refuse to see your potential and those who desire to hold you back.

2015 is your year to say yes to what you already know in your heart to be true about yourself as a leader so you can run your race with confidence and faith. Where other people have doubted you and have said no to your dreams it’s now time to say yes! 2015 is your year to soar!

Say yes!

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Reclaiming Morale and Loyalty Within Your Organization

Posted December 16, 2014
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The best morale exists when you never hear the word mentioned. When you hear a lot of talk about it, it’s usually lousy. – Dwight D. Eisenhower

Morale issues in the workplace are as important an issue as ever. Frank I. Fletcher said, “No man can deliver the goods if his heart is heavier than his load.” Many organizations today are facing this leadership challenge: striking a balance between what is economically advantageous for the bottom line versus the best thing for the people who operate the business.

As you consider how to build strong morale within your organization take these three ideas to heart. Building strong morale in many ways is about reclaiming the basics of leadership and making them relevant to your environment. Here are three simple steps to help you begin.

Listen to your people

When those in leadership are proactive about listening to the frontline people who make things happen, morale issues can be addressed before they become major problems.

When you take the initiative and care enough to be out among your people and it helps you to more readily identify with your people, assess their needs, and empower them to achieve. It all begins by listening.

Encourage your people

Encouragement is the fuel that drives your business – it’s an awareness of the sacrifices your employees make because they have bought into the vision and purpose of the company. Encouragement is the expression of your human capital IQ and the sharing of common values with like-minded people who also took a risk by following you.

Encourage your people!

Respect your people

Many variables come into play as it relates to strong or low morale within an organization. Strong leaders who listen to and encourage their people inevitably have strong morale. Strong morale begins with mutual respect for the gifts, talents, and contributions of each team member.

Loyalty is the product of leaders who understand the value of human capital.

How is loyalty working in your organization?

This post is an excerpt from the book, Great Leaders Wanted, which can be purchased by visiting the “Order Doug’s Books” page when you click on the tab above.

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What Five Old Ladies Teach Us About Leadership

Posted December 12, 2014
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Management is doing things right; leadership is doing the right things. – Peter Drucker

Sitting on the side of the highway waiting to catch speeding drivers, a State Trooper sees a car puttering along at 22 m.p.h. He thinks to himself, “This driver is just as dangerous as a speeder!”

So he turns on his lights and pulls the driver over. Approaching the car, he notices that there are five old ladies — two in the front seat and three in the back, wide eyed and white as ghosts. The driver, obviously confused, says to him, “Officer, I don’t understand, I was doing exactly the speed limit! What seems to be the problem?”

“Ma’am,” the officer replies, “you weren’t speeding, but you should know that driving slower than the speed limit can also be a danger to other drivers.” “Slower than the speed limit? No sir, I was doing the speed limit exactly … twenty-two miles an hour!” the old woman says a bit proudly.

The State Trooper, trying to contain a chuckle explains to her that 22 was the route number, not the speed limit. A bit embarrassed, the woman grinned and thanked the officer for pointing out her error. “But before I let you go, Ma’am, I have to ask… Is everyone in this car OK? These women seem awfully shaken and they haven’t muttered a single peep this whole time,” the officer asks.

“Oh, they’ll be all right in a minute, officer. We just got off Route 119.”

The old lady driving the car had her fellow passengers terrified. She had mistaken the route number for the speed limit. Your actions as leader have an impact on those around you. You can lead and inspire your people in magnificent ways or you can scare them to death. Here are three things we can learn from the story.

Leaders set the pace

Mary Kay Ash said, “The speed of the leader is the speed of the gang.” She’s right. You set the pace as the leader. Getting everyone on the same page is important but getting everyone up to speed is critical. If the leader perceives that the people are going too slow then he or she will get frustrated. If the people sense that the leader is going too fast then they will get frustrated. See what’s wrong with this picture? As a leader it’s important to find the right speed so that everyone can succeed.

Leaders chart the course

Knowing where you are going is important. As the leader you set the course by clearly articulating the vision and by everyone understanding their mission in making it come together. Roy Disney wisely observed, “When your values are clear to you, making decisions becomes easier.” Chart the course, communicate the vision, and never confuse the route number with the speed limit.

Leaders can make adjustments

Once pulled over, the old lady realized the error of her way. As a leader it’s important not to let your pride or ego get in the way of making adjustments when necessary. Your plans may look great on paper with your team is solidly behind you, but when circumstances on the ground change you must be prepared to make adjustments when needed. It was William Arthur Ward who said, “The pessimist complains about the wind; the optimist expects it to change; the realist adjusts the sails.” As a leader it’s important that you know how to adjust the sails.

Closing questions for your consideration

Have you set the right tempo for everyone in your organization to follow? Are your team members up to speed as they should be? If not, why? How soon can they?
Is the vision and mission of your organization clear to everyone system-wide? How often is it being communicated? Does everyone know how their specific role contributes to the vision and mission being fulfilled?
Are there any adjustments in your organization that need to be made? What about blind spots and who can help you identify them?

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Three Things to Know…About Lifting the Load of Your Leader

Posted December 8, 2014
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If you have the willingness and capacity to lift the load of your leaders when they need it, you will have influence with them – John Maxwell

Regardless of where you are in your organizational structure you have the potential to be a person of great influence as you seek to lift the load of your leader.

Let’s face it – at the end of the day you are either lifting the load of your leader or you are adding to it. If you want to position yourself as a load-lifter then you will possess these three characteristics (among others) that will cause you to stand out.

Load lifters have the right attitude

Load-lifters are a cut above. They possess an excellent attitude. They are unique in the sense that they had rather exert their energies on making things right rather than complain about what’s wrong.

Those that add to the load of the leader do just that – complain about what’s not fair, do mediocre work, have a bad attitude, and wonder why they never get ahead.

Load-lifters are not worried so much about titles or positions, but rather they focus on doing their best, encouraging their leader, and having an attitude of excellence.

Load lifters understand the big picture

This is an opposite take from those persons who add to the load of the leader. Those people are concerned primarily about one person – the one they see in the mirror. They are concerned about the pecking order, getting ahead, and what’s in it for them.

The load lifter sees the big picture. They realize and understand that when they help their leader succeed – they succeed. When they help the leader look good they look good. They are focused more on the big picture that causes everyone to move upward not just themselves. In understanding the big picture they realize it’s a team effort and they make great team players.

Load lifters create momentum

Imagine for a moment how different things would be in your organization if more people took on the attitude if being a load lifter. What would be different if all of your colleagues checked their egos (and titles) at the door each morning and totally committed themselves to the idea of being a load lifter?

Load lifters create a momentum that once embraced, can take your organization to a new level of productivity and synergy. Is your organization stuck and trying to figure out how to get to that next level? Are you in need of some type of infusion of energy to get things moving? The answer is found in load lifters who can create the energy and momentum you need to go forward.

Load lifters are not necessarily the most talented, gifted, or smartest people – they are just bright enough to know that if they lift the load for their leader they can catch the wave and go to new heights with them.

Are you a load lifter?

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Four Things to Know…About Being a Team Player

Posted November 18, 2014
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Talent wins games, but teamwork and intelligence wins championships. – Michael Jordan

How well you work together as a team matters. The consequences are real. The success you strive for are too important to leave it to those who are not team players and insist on having their own way.

What team characteristics do you think are needed for success? How do you turn personal leadership qualities into successful teamwork strategies? Let’s examine a few possibilities.

A team player has the right temperament.

A team player has a pleasant combination of what the dictionary defines as, “the combination of mental, physical and emotional traits of a person or disposition.” In other words, team members blend well with each other. The team member thinks in terms of what is best for the whole team, not just his or her own needs or wants.

A team player sets the right example.

A team player models behavior that inspires others to be their best. As Mark Twain once said, “Few things are harder to put up with than the annoyance of a good example.” A strong team player inspires others by a good example of selfless behavior.

A team player has the right attitude.

The attitude of the leader at the top of the organization sets the tone for everyone else in it. John Maxwell said, “A leader’s attitude is caught by his or her followers more quickly than his or her actions.” A team player contributes to the team with a good attitude.

A team player has the right motivation.

A strong team player is motivated to perform at his or her very best. A team player is always thinking of ways to improve and move the team toward success, which requires a willingness to set aside personal agendas for the sake of the team.

When you are developing these four attributes in yourself and building them among your team you are well on your way to building an environment where teamwork can thrive and success can be achieved.

This was adapted from my book, Leaders Without Borders: 9 Essential for Everyday Leaders. Visit the “Order Doug’s Books” page for more information and to place your order.

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The Makings of a Jealous Leader

Posted October 31, 2014
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The jealous are troublesome to others, but a torment to themselves. – William Penn

Dr. Gary Collins shares a story about Sir Walter Scott. For many years Sir Walter Scott was the leading literary figure in the British Empire. No one could write as well as he. Then the works of Lord Byron began to appear, and their greatness was immediately evident. Soon an anonymous critic praised his poems in a London Paper. He declared that in the presence of these brilliant works of poetic genius, Scott could no longer be considered the leading poet of England. It was later discovered that the unnamed reviewer had been none other than Sir Walter Scott himself!

Jealousy is one of those emotions that can cause much harm to your leadership and one that you must keep in check. It’s also an emotion that you must be willing to confront. Let’s be honest, at one time or another we’ve all had a bout with it. So what happens when you allow jealousy to enter into the DNA of your leadership style? What are the consequences and how can you stop it? Here are a few ways it might be impacting your leadership.

Signs of a jealous leader:

Jealousy makes you feel threatened

Jealousy materializes when you can resent the success of your peers rather than celebrate it. Instead of what is seen as a win for the team is a threat to one – you. Jealousy has an unflattering way of revealing motives and exposing serious leadership flaws. Jealousy reveals your insecurities, not your strengths.

Jealousy causes divisions

If left unchecked, jealousy leads to divisions and poses serious threats to the health and culture of your organization. The triggers can vary – you were passed over for a promotion that you thought was yours. You didn’t get the recognition you thought you were due. Rather than working through the issue jealousy caused you to act out in unbecoming ways. Jealousy creates strife, not harmony.

Jealousy skewers your judgment

One of the unfortunate side effects of a jealous leader is that your judgment becomes impaired. Rather than looking at situations objectively you now act out in ways that speaks more of pettiness and retaliation. When jealousy is in your heart it will reflect in the decisions you make.

How to fix it?:

Be honest with yourself

Being honest about jealous feelings is the proverbial first step in weeding it out. Don’t let pride be your downfall by refusing to deal with it. We’ve all had a jealous moment or two in our lives, but we don’t have to lead that way. You can’t build trust with your people if you are not honest with yourself.

Be comfortable in your own skin

As a leader you don’t have to compare yourself to anyone. Don’t allow personal insecurities lead to your demise. Be confident in the talents and abilities you possess and do all that you can to inspire the same in others. Recognize that the skills and abilities you have will be different from those around you. See your colleagues not as you adversaries but as allies. You win and succeed by getting along not by being jealous.

Be accountable to others

Your success as a leader is a work in progress. Jealousy is a toxic emotion that can derail it. But if you will allow a trusted confidant or mentor to hold you accountable it can save you a lot of grief in the future. Leading others is an awesome responsibility. Leading yourself takes some work. Accountability makes it all possible.

What do you say?

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Leadership Minute: Lead the Peace

Posted October 31, 2014
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Blessed are the peacemakers, for they shall be called sons of God. – Matthew 5:9 (Jesus)

This is perhaps one of the biggest dichotomies of leadership. Being a peacemaker is often seen as a sign of weakness when in reality it’s a sign of strength. Keeping the peace is about making hard decisions that are not necessarily seen as peaceful. Leadership weakness is found in a passive or casual style of looking the other way and tolerating things that otherwise would be looked upon as offensive. The decisions you make as a leader have consequences. It can please the masses or anger them depending on the day. But that’s a non-factor for the leader who bases his or her decisions on values and principles rather than on what’s expedient. Leading the peace occurs when you apply your leadership skills to make the case for the direction you are going. You can lead the peace or preside over appeasement, but know this; you will not know peace if you choose the latter. My suggestion? Be a peacemaker.

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Leadership Minute: Prune the Weeds

Posted October 14, 2014
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A good garden may have some weeds. – Thomas Fuller

One of your roles as a leader in your organization can be likened to that of a gardener. You tend the garden and invest in good seed and in good soil with the belief that you will have good returns. Like any garden, your organization may have a few bad weeds. You can have people in your organization, who by their actions and attitudes, that can cause damage to the rest of the garden. If you don’t prune them back or pluck them out, they can spread their negative influence and cause harm. It is incumbent upon you as the leader to recognize the potential destruction a weed may impose and deal with it. The earlier you deal with the weeds the better. You can’t allow one bad weed to ruin things for everyone else. As a good leader you need to watch out for weeds, tend to them, and promote an environment in which everyone can thrive.

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Leadership Minute: Speak Clearly

Posted October 13, 2014
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I meant what I said and I said what I meant. – Dr. Seuss

Nothing will frustrate the people in your organization any quicker than communication that’s unclear, vague, or otherwise unnecessary. Talking just to talk is not communication. It’s noise. And it’s irritating. The effectiveness of your leadership hinges on good communication skills. Knowing what to communicate, how to communicate it, and why it’s necessary are essential to your people. Answering a few simple question can help cut through the clutter of what’s necessary and what’s not. Try these on for size: What do your people need to know? Who needs to know it? For what purpose do they need to know? When do they need to know? And what is the most efficient and effective way to do communicate this information? Clear communication is essential to a smooth operation so don’t mess it up. Be clear. Be direct. Be succinct.

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Three Signs Your Leadership Style Resembles Bigfoot

Posted October 10, 2014
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To be or not to be, that is the question – William Shakespeare

For many he is an urban legend, for others he is a great hoax. Regardless of your beliefs, Bigfoot enthusiasts have been on the hunt for a long time. In the interest of full disclosure I will confess I’ve become addicted to the Animal Planet show Finding Bigfoot. I will also confess that while I find the show entertaining I remain a skeptic. However, I would welcome an invitation from Bobo and the gang to go ‘Squatchin’.

After watching many episodes of Finding Bigfoot it didn’t take long to connect the dots and draw parallels between the characteristics of Bigfoot out in the wild and some leaders in their offices. Just as some people swear that Bigfoot exists, many people in their organizations make the same claim about their leader – always lurking in the shadows somewhere ,but, can we really be sure?

In Inc. magazine earlier this year, Dino Signore (http://ow.ly/CtgU0 ) wrote about the importance and the challenges leaders face in building relationships and being connected to their people. Clearly, if you want to engage your employees it will take hard work effort on your part.

Signore cites Gallup’s “State of the American Workplace” survey in which seventy percent of American workers say they are disengaged. What does that mean for you as a leader? In short, it means that you are going to have to come out from the shadows and step up your leadership game. Do you have the leadership characteristics of Bigfoot? Let’s find out.

Your people make wild claims about your leadership, but they have little evidence

In order to be a leader that is connected, engaged, and involved in what’s going on you have to be seen. Your people will gain confidence in you as a leader when you lead from the front, not when you are lurking in the shadows. If your credentials as a leader are based upon rumors and sightings then you have lost their trust. If in the eyes of your people you are a fictional character then you are nothing more than a fictional leader.

Your people are perpetually one step behind you, where are you?

In Finding Bigfoot the dedicated team always seems to be one step behind their prey. Here’s the rub – people willingly follow a strong and confident leader. But when your people are reduced to chasing after you and are always one step behind you then frustration builds. When that happens morale begins sink and the Gallup poll on engagement becomes all too real. Your people want a leader who is with them-not evasive, and one they can trust with their own eyes. If you are disengaged as a leader your people will eventually dismiss you as a hoax.

Your people risk a lot to believe in you, have you let them down?

One of the regular features of Finding Bigfoot is a town hall meeting to hear the claims of people who say they’ve had a Bigfoot encounter. It’s up to the team to investigate and separate fact from fiction, or something like that. Be it the investigative team or the people making the claim, they put their reputations on the line by expressing a belief in what many claim to be a fraud. Likewise, your people risk a lot by believing in you as a leader. It’s one thing to believe in your people- that’s important, but you must respect them enough by giving them a reason to buy-in to your leadership and believe in you. Having the respect and trust of your people is a sacred honor, don’t let them down.

Dispelling the Bigfoot leadership myth

“A leader is one who knows the way, goes the way, and shows the way,” says John Maxwell. Going forward and solidifying your leadership credentials will happen when you take corporate culture seriously, build relationships with your people, and make trust the focal point of your leadership. Your leadership does not have to be subjected to the status of an urban myth or legend. It’s time to come out from the shadows and lead with purpose.

What do you say?

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