Office Dynamcis – Doug Dickerson on Leadership

Value- Added Leadership

Few things increase the credibility of leaders more than adding value to the people around them. – John Maxwell

American artist James Whistler, who was never known to be bashful about his talent, was once advised that a shipment of blank canvases he had ordered had been lost in the mail. When asked if the canvases were of any great value, Whistler remarked, “not yet, not yet.”

Value, like beauty, is in the eye of the beholder. While it’s not too hard to spot beauty when we see it, the search for value might be a bit more challenging.

I came across an article in Inc. magazine (http://on.inc.com/2bZaq1X) by John Brandon in which he reveals the results of one survey that should grab the attention of every leader who has anything to do with his or her employees. Citing a survey by O.C. Tanner that surveyed 2,363 office workers it “ found that, for those who feel appreciated, a whopping 89% feel satisfied in their jobs. That number drops to only 51% for those who said they don’t feel appreciated.

In the same control group, 85% of the “appreciated” employees also said they were satisfied with life while 61% of the under-appreciated employees were not happy with life in general. The data creates a stark contrast in other areas as well, revealing that those who feel appreciated tend to be less stressed, have a better sense of belonging, and feel like they have better control over their life.”

In theory we know that employee engagement is a good thing. We intuitively know that we should be engaged and taking a proactive posture towards building relationships that make a difference. As a leader, the value that you add to your organization is like one of those blank canvases. The value is yet to be determined. So what can you do as a leader to make a difference and create a masterpiece? Here are four practical ways.

Add value with your words

You can add value to those in your sphere of influence simply by the words you speak. Be generous with praise, be passionate with vision, be patient in confrontation. But understand that the word you use set the tone for the way in which your employees react and how together you move forward as a team. When they feel valued they will perform like it.

Add value with you actions

In as much as your team likes to hear from you, what carries the day is not your words but your deeds. Talk is just that – talk. Value is added when you back it up with actions that moves the team in the right direction. If you want to see morale soar in your organization be a leader that backs up the talk with action.

Add value with your attitude

Your attitude is the thermostat for the morale of your organization. It’s most unrealistic for you to expect strong morale from those you lead if your attitude stinks. Can you blame them? You add value to those you lead with a strong attitude that knows how to celebrate accomplishments, is steady in times of testing, and sets the bar high with a winning attitude.

Add value with your culture

The findings in the above mentioned survey found that the quality of life not only at work but outside of it was much improved simply because the employees felt appreciated. What one, two, or three actions could you do today that would add value to those you lead? It’s not about righting the ship overnight, but it is about taking steps today that can begin to change the culture of your organization. And you don’t have to fly off to some fancy conference to learn or do this.

Adding value to those you lead should be utmost in your mind, your heart, and the focal point of the decisions you make. Are you a value-added leader?

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Leadership Minute: Raise Your Expectations

Posted October 15, 2014
by admin

Act like you expect to get into the end zone. – Christopher Morley

One of the greatest battles you will face in leadership is the one that is waged between your ears. Mental toughness and endurance is a necessity for any leader who desires to succeed. But until you raise your expectations of what success looks like you will be hard pressed to achieve it. Call it an act of faith- and perhaps it is, but you have to picture successes in your mind before they become a reality. If the mental pictures you have are negative and filled with frustrations and disappointments they will be hard to overcome. But what leader doesn’t battle negative thoughts from time to time? Do you now understand why mental toughness is so important? Don’t allow negative thoughts or attitudes to fill your mind or thought processes. Raise your expectations to new levels not based upon what you see at the moment but on the great things you envision for the future. Once you raise your expectations you can take steps to achieve those goals.

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Taking ‘No’ Out of Your Playbook and Why it Matters

Nothing will ever be attempted if all possible objections must first be overcome – Samuel Johnson

Leaders understand that obstacles are a part of the landscape on the road to success. But how many leaders are self-aware enough to realize that some of the obstacles blocking their desired success are self-inflicted?

When what stands between your employees or volunteers and potential success is a constant drum beat of no or the good ole standby of, “We’ve never done it this way before,” then you are capping your talent and are hindering your chances of success.

In his book, It’s Not About the Coffee, past Starbucks International president Howard Behar writes of the necessity of taking ‘no’ out of your playbook. His thought was that we can grow so accustomed to saying no to our customers or employees that soon these roadblocks take on a life of their own and become the unspoken rules, the No Book, that stands between you and your potential success.

One example Behar shared about Starbucks turning an everyday no into a yes was by opening the door early in the morning. Customers would come by ten minutes before the store opened and they were routinely turned away. The message the prospective customer would get was, “No, we’re not open yet.” When they realized they could say yes they began to open ten minutes before the posted opening to serve their customers.

To be sure, not every yes will guarantee success and not every no will deny it. But what you must realize is that until you release the power of possibilities in your people they will never have a chance to find out. Taking no out of your playbook will unlock their potential and give them much needed freedom to grow. That is critical to your success. Here is why taking no out of your playbook matters to you as a leader.

It empowers your people.

There is no better way to empower your people than to release their creative ingenuity with a yes attitude. It signals that you believe in them and want them to reach their full potential. Empowered people are driven people and are more invested in the product and outcomes. When you remove no from the playbook and replace it with a yes then you elevate everyone to a new level.

It puts the focus where it belongs.

When no is replaced with a yes then the playbook becomes a different document. The paradigm shifts. You go from paying defense to playing offense. Now instead of an inward focus it’s an outward one. Where once it was all about you, now it’s about those you serve. When your purpose revolves around a “yes we can” mentality then there is no room for “no we can’t” detractors. When your people are free to focus on what they can do instead of what they can’t do it will make a world of difference.

It creates momentum.

Some leaders exert a lot of energy and waste a lot of time trying to figure out the secret to creating a culture of momentum. Sadly what some do not realize is that they are the reason why it’s lacking. Why? They haven’t taken no out of their playbooks and consequently their much needed momentum lies dormant.

What would it take to motivate you? Former Miami Dolphin’s great Bob Kuechenberg shares how he got his. He tells the story of his father and uncle who were human cannonballs in carnivals. His father told him, “go to college or be a cannonball,” said Kuechenberg. Then one day his uncle came out of the cannon and missed the net and hit the Ferris wheel. It was then that Kuechenberg decided to go to college.

As a leader you can either take no out of your playbook and put in a resounding yes, or you can be shot out of a cannon. Why not release the potential of your people, focus on those you serve, and generate the momentum you need? Say yes!

I invite your feedback!

1. What “no’s” are the most demoralizing for you or your office?

2. In what practical ways can you learn to say yes and empower others?

3. How would your office or organization benefit by taking no out of the playbook and replacing it with a yes?

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Leadership Minute: Praise For The Front Line Staff

Never underestimate the wisdom and resources of your frontline staff – Lee Cockerell

Staff on the front lines have the initial point of contact with your clientele, are the face of your organization, and create the first impressions that make or break your business. As a leader, you should not just appreciate the service they deliver but see them as extensions of your leadership. As important as this role is, it is equally essential to understand why your front line staff is important to you. They add value by what they see, by what they hear, and what they deliver. They are your go-to team members who deliver for you and your organization time and again. Be sure to honor and thank them for their service. Where would you be without them?

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Leadership Minute: Make The Connection

If you’re talking with your head, you’re going to speak to their heads. If you’re talking with your heart, you’re going to reach their hearts. If you talk with your life, you’re going to reach their lives. – Italo Magni

In many ways leadership is about making connections. It comes with the territory. But the depth of your connections is up to you. When you seek to only connect with others from an intellectual standpoint then your impact will be nominal. When you go a little deeper and lead with your heart then you can make a difference. Certainly your influence is increased. But when you lead with your life and connect on that more intimate level you can change the world. Do you desire to be a world-changing leader? Make the investment to lead with your life and then everything else will fall into place. It will not be easy and will require much from you. But it’s worth it. Make the connection.

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Leadership Minute: Keep Your Composure

The more tranquil a man becomes, the greater is his success, his influence, his power for good. – James Allen

As a leader, how you respond when things do not happen as you’d like is your moment to either build confidence with your team or send the wrong signal. The leader who keeps his composure is the one who delivers much needed confidence. And in the midst of turbulent times you can communicate the message that, in spite of the circumstances, things are going to be fine. How you handle the unexpected and conflict is your moment to shine. Regardless of how chaotic things may get you can lead your team with a steady hand when you are clear-minded and keep your composure.

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Leadership Minute: Team Unity

Posted March 4, 2014
by admin
4 Comments on Leadership Minute: Team Unity

A house divided against itself cannot stand. – Abraham Lincoln

In leadership circles we hear a lot about teamwork and team building, but not as much about team unity. Unity of your team does not mean checking your individuality at the door and not having differing views and opinions. Team unity simply means that once all the views have been aired, differences expressed, and a consensus reached, then it’s time to move forward with a united front. Teams need diversity of thought, creative minds, and fresh eyes taking a look at things from every angle. Promoting team unity begins when the leader acknowledges and values everyone’s input. Unity breaks down when voices are squelched. Build unity by building relationships. Never underestimate the value that each person brings to the table.

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Three Boundary-Busters Every Leader Must Face

You’re the same today as you will be in five years except for two things: the people you meet and the books you read. – Charlie “Tremendous” Jones

About 350 years ago, as the story is told, a shipload of travelers landed on the northeast coast of America. The first year they established a town site. The next year they elected a town government. The third year the town government planned to build a road five miles westward into the wilderness.

In the fourth year the people tried to impeach their town government because they thought it was a waste of public funds to build a road five miles into a wilderness. Who needed to go there anyway?

Here we had people who had the vision to see three thousand miles across an ocean and overcome great hardships to get there but in a few short years were not able to see even five miles out of town. They had lost their pioneering vision. They were unable to move beyond their current boundaries.

If not careful, we too can get stagnant where we are and not move forward with fresh thinking and ideas. Expanding your borders as a leader and as an organization is about growth. Will your current way of thinking cause you to move forward in a positive way? Are you placing limits on the possibilities that could be yours? Here are three boundary busters that I think held the people back 350 plus years ago that could be holding you back today.

Having a big vision without the big picture.

Initially the people knew what they were signing up for and went along. But the vision that took them 3,000 miles at the start would not take them five additional miles at the end. Buy-in at the beginning of your vision is imperative but if there is no big picture to motivate your people to its completion it’s tragic.

An unfulfilled vision will frustrate you as a leader and disillusion your people. If you want to expand your boundaries beyond where you are today then your people must see the big picture. Open it up to them. Let them see the steps in the process and why they are needed. Do your people know your ten year plan? How about a five year plan? Do you know it? When your vision is clear then the big picture will make sense but not until then. If you want your followers to know it then it’s up to you as the leader to share it.

Limitless possibilities constrained by limited accomplishment.

The first few years these new travelers did what was necessary. They established a town site and government. By all accounts they were making progress. But a shift happened. Their thinking changed. What do you suppose happened? My guess is that the urgency of the vision that brought them there has now settled and they have become comfortable.

Complacency is a threat to any organization and leader. When you allow yourself and those you lead to “auto-pilot” their work, goals, or expectations then you have become settled. You may not be losing ground but you are certainly not gaining any. The townspeople could not see the big picture because they were comfortable. Never mind that they could have expanded their borders and improved their way of life. So long as you are comfortable where you are you will never expand your borders.

Small thinking in the face of great possibility.

Surely there was more to the 3,000 mile journey than a cozy little township. Was not surviving the hardships of sea now worth greater exploration? Expanding your borders is not about settling. Do you not have new trails to blaze? Do you not have new discoveries to make? Sadly, in the face of such great opportunity were those who were ready to obstruct progress.

The lesson learned here is this: Not everyone who starts with you will finish with you. Not everyone will pay the price to go to the next level. The greater the sacrifice the fewer your numbers will be. Many will want to bask in your accomplishments but not all will help you get there. But leaders understand this and will not hold it against them. It is the point of separation. If you want to expand your boundaries as a leader you must be willing to pay the price. Sometimes you will travel alone. But your possibilities are there for the taking if you are willing to lead the way.

What do you say?

I invite your feedback!

1. What boundary-busters are you challenged with?

2. How can you more effectively share your vision and big-picture with those you lead?

3. In what ways can you encourage those you lead to take the journey with you?

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Leadership Minute: Prepare Your Victory Speech

I never expect to lose. Even when I’m the underdog, I still prepare a victory speech. – H. Jackson Brown, Jr.

Your expectations as a leader are very important. They are reflective of your attitude which is a strong indicator of your mindset. When you have high expectations about your tasks at hand and the future you are working toward it sets you up for success. We all face obstacles and the path is not always smooth. Sometimes you may even be the underdog. But when you choose to embrace a positive attitude over a negative attitude you are more inclined to come out ahead. Control your thoughts and you control your attitude. Control your attitude and you control your destiny. Have you prepared your victory speech?

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Leadership Minute: At Ease

Posted February 26, 2014
by admin
2 Comments on Leadership Minute: At Ease

Try to be like the turtle- at ease in your own shell. – Bill Copeland

If not careful leaders can find the demands and expectations of leading to be a daunting challenge. The constant barrage of requests for time, critical decisions that must be made, and bouncing from one meeting to the next – it can all be a bit overwhelming. But when you learn to be comfortable in your own skin that’s where the much needed separation takes place. As you embrace the confidence you have in your abilities and when you set the pace for those around you it can generate the calming effect that others around you need. Are you comfortable in your own skin?

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