Management Tools – Doug Dickerson on Leadership

Empowerment or Endangerment: How Your Leadership Makes the Difference

Posted March 2, 2016
by admin

empower

The people’s capacity to achieve is determined by the leader’s ability to empower – John Maxwell

Most leaders I know like to believe that they are making a difference in their organization. Ask most and they will affirm that they are. I’m sure you are one of them and that you strive to make a difference daily.

But if we take a closer look a different story emerges in some instances. Research by Gallup (http://bit.ly/1uUCjpX) in 2014 shows that only 13 percent of all employees are “highly engaged” and 26 percent are “actively disengaged”. While not all companies have an employee engagement issue as mentioned here there are leadership lessons to be applied nonetheless.

On what level are leaders making a significant impact in their organizations if only 13 percent are highly engaged? Where is the reconciliation point between employers who believe that they are engaged and employees who believe that they are not? What rubric determines success and failure in this area?

One of the keys to bridging the gap rests with the leader’s mandate to empower his or her team. As a leader you are either empowering your team or you are endangering it. Here are five ways to know the difference.

Empowerment is an investment of your trust

Trust is essential to your success as a leader. You must first earn the trust of the people that you lead. Without trust you have nothing. But your investment as a leader in your people is a game changer when you unleash their potential to perform. When empowered and trusted the commitment level of your team members will go through the roof and performance will be off the charts. But this is where it begins or ends.

As a leader you endanger your organization and your team if you do not trust them and empower them to do their jobs.

Empowerment is an acknowledgment of your security

Leaders who are secure in their own strengths and abilities have no pause to empower others. Only secure leaders can give power away. It’s based upon the first principle mentioned here- trust. Confident and secure leaders set the tone and raise the bar for all leaders in their organization to follow. Show me a leader who is secure in his or her leadership and their ability to empower others and I will show you a confident team moving forward.

As a leader you endanger your team when you allow your insecurities to cloud your judgment and disrespect your people. Get over yourself and empower your people.

Empowerment is an expression of your adaptability

The old adage says that change is the only constant. Your relevance as a leader is connected to your ability to change. By empowering your people and unleashing their creativity you position your organization to stay current and competitive. Empowerment is a great change agent and without it you render your organization irrelevant.

As a leader you endanger yourself and your team when you lose your capacity to change. Keep your values intact and remain grounded to core principles, but always be willing to change your methods.

Empowerment is a reflection of your culture

Name any of the top successful companies you’d like such as Google, Apple, Amazon, Starbucks, Verizon, FedEx, Walt Disney, etc. and you will find that a culture of empowerment is a shared trait. Engaged leaders are attentive and intentional about creating a culture where people are valued, respected, trusted, and empowered. It’s the secret sauce of success.

As a leader you endanger your team and the culture that could be enjoyed by hoarding the power. It’s not about how much power you have but in how much you give away.

Empowerment is the blueprint of your success

Your growth and development as a leader comes with certain responsibilities and obligations. It’s to empower those around you and the next generation of leaders who follow. Simply put; it’s not about you. The level of success you wish to achieve is proportional to your commitment to empower those around you. A sampling of your blueprint to success for you and tour team should read like this: empowered, equipped, trusted, engaged, committed, etc. Is the picture becoming clearer?

As a leader you endanger your team and its future by neglecting the responsibilities of your leadership. Your leadership can make greater impact and be more rewarding when you realize it’s simply a tool of empowerment.

Are you empowering or endangering?

*For more information on my Employee Engagement workshop click the tab on the menu bar at the top of the page.

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On The Brink and Out the Door: How Employers Can Build a Culture that Matters

Posted January 29, 2016
by admin

culture

People don’t quit companies, they quit lousy bosses. – Jimmy Collins

I was in the car not long ago listening to an episode of the Dave Ramsey Show (http://bit.ly/NfZIDm) when a caller was describing to Dave how her husband was ready to quit his six-figure income because of a toxic work environment that had pushed him to the brink.

I couldn’t help but wonder how a person in such a financially secure position could walk away from it due to deplorable working conditions. Unfortunately, it’s a wide spread problem for far too many people.

A Benefits Pro article (http://bit.ly/1ZZ4oeU) reveals some of the top reasons why many in the workplace are ready to bolt. Among the top reasons are: Low pay, awful commute, unreasonable workload, annoying co-workers, poor work/life balance, lack of opportunity for advancement, the boss, and layoff/firing fear, to name a few.

If you were to give yourself an honest assessment of your present circumstance would you find yourself in the position like the lady talking to Ramsey or perhaps a person described in the article above who for whatever the reason were ready to quit?

Perhaps you are an employer who is trying to make sense of poor morale and attitudes that reflect a disengagement that troubles you. Here are some steps you can take to begin to close the gap and build a culture that matters.

Look in the mirror

Building the kind of company workers would never dream of leaving begins by being the kind of leader everyone wants to follow. If workers are ready to walk out the door making six figures it likely has less to do with the company and more to do with the leader. Never stop growing and learning as a leader and before you try to grow others, grow yourself.

Get connected

It was John Maxwell who said, “People don’t care how much you know until they know how much you care.” Unless you get this right, your organization will be a revolving door of talent who can and will go elsewhere. Building your company begins by building relationships. When your people mean more to you than your profits you will never have to worry about people walking out the door.

Build bridges

Building a culture of trust and openness begins when you connect your people to one another. While job descriptions and responsibilities may vary it is important that each person see the value of his or her role. Job titles and duties may vary but everyone brings talent and skills needed for success. Building a culture that matters begins when you bring people together, not when you keep them apart.

Embrace change

Building a culture that matters can only happen in an environment where change is allowed. The way things were done twenty years ago may have served you well at the time but how is it working now? Employee engagement is essential to your success and creative options exist today on levels that were not present a decade or two ago. Many an organization have lost their competitive edge simply because they were not ahead the curve as it relates to change. Don’t let your inability to change be the reason your best and brightest flee.

Be willing to prune

The truth is, some people are never happy unless they are unhappy. They are chronic complainers and whiners. They have bad attitudes and are the laggards on every decision to move forward. For them the glass is always half empty and they are always finding fault along with sowing seeds of strife. The old saying goes, “What you tolerate, you promote.” In order to build a culture that matters in which everyone can thrive and reach their potential you must accept the reality that not everyone can or should take the journey with you. Let them go.

Give ownership

When your people are empowered they will seldom disappoint. It’s an age old principle that has been proven time and time again. When people have ownership and the power to make decisions at the closest level to the problem they will succeed. Sometimes the best thing you can do as a leader is to get out of the way. When there is a shared ownership of the mission and vision then everyone has a stake in the outcome. The key for you as a leader is to welcome your people into the process, not shut them out.

These are but a few practical steps that if implemented can start a process of closing your revolving door and building the kind of culture that you and your people can take pride in. Are you ready to get started?

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Transformational Leadership Webinar

Posted January 20, 2016
by admin

webinar

On Thursday, January 28^th at 7 p.m. EST, I am teaming up with my good friend and prolific leadership author John Patrick Hickey as we present the Transformational Leadership Webinar.

We will share our insights on transformational leadership and how you can take your leadership to the next level.

Space is limited so be sure to reserve your spot today. At only $15 this is an investment in your leadership you will not want to miss.

To reserve your spot go to http://www.johnpatrickhickey.com/ and register today!

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People: The Key to Building Your Organizational Structure

Posted March 12, 2015
by admin

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10 Value Statements Every Leader Needs To Know

Posted March 6, 2015
by admin

Try not to become a man of success, but rather try to become a man of value. – Albert Einstein

As a leader, adding value to those around you should be of paramount importance. After all, people are your most appreciable asset. How well are you showing appreciation to the people in your organization?

In a Ragan.com (http://bit.ly/18VETIk) article a survey revealed that 69% of employees would work harder if management better recognized their work. How different would your organization look if 69% of your people were gladly putting forth more effort? By contrast, sixty- three percent of those who don’t feel appreciated plan to leave their jobs within two years. Based upon the way you show appreciation to your people would you expect a high turnover in the next two years?

When the truth about adding value of your people takes root in your heart and mind it will transform your leadership style. Adding value to those you lead takes on many forms. But there’s no easier way to do so than by the words you use to communicate with them. Try these (no particular order) for starters. Use them generously and see the difference it makes.

“We appreciate you”

This value statement speaks directly to your team member as a person. It’s not based on their specific job skill, position, or tenure. It’s simply about them as a person. Relationship building is at the heart of this value statement and it builds the foundation for moving forward.

“You’re making a difference”

This value statement is attached to the contributions your people make. These value statements belong to every person in your organization – from the CEO to the cleaning crew because everyone is important.

“How can I serve you?”

This value statement is an acknowledgement that you rely on your people to make your business work and as a leader you are committed to their success. When your people hear and see that you are 100% invested in them they will react in similar fashion. It creates a win-win scenario for the whole organization.

“Thank you”

These two words add value to your team members because it’s seen as an acknowledgement that you’ve recognized their hard work and dedication in moving the team forward. It’s perhaps the single most powerful value statement you will ever make.

“Let’s work together on this”

This value statement is based upon the notion that we can accomplish more together as a team than we can by ourselves. It’s when we bring our individual skills and talents to the table in mutual collaboration that our productivity can skyrocket. It’s also a reflection of your desire to be involved in the process of reaching those common goals.

“Let’s hear all sides”

This value statement is based on the belief that everyone has a voice that needs to be heard. Keeping your people apart is what hinders growth, fuels mistrust, and creates unhealthy alliances. You add value when you build bridges among your people. Healthy debate sparks creativity and often produces better solutions. It’s about tackling problems, not each other.

“Look at what you did”

Celebrating the successes of your organization and your people is important. You add value to them when you give credit where credit is due. Honor and reward the work of your team and don’t steal their spotlight.

“Go home”

You add value to your people when you give them time to be with the people they value most – their families. Never attempt to build your organization off the backs of your people by insisting they give up family time for company time.

“Here’s where we are going”

This statement is important because it affirms to your people their value in moving forward with the mission and vision of the organization. By keeping the vision before them they begin to see the value they contribute and the service they render as something meaningful that they can take pride in.

“Our team would not be complete without you”

Quite frankly, it’s hard to overstate the importance of people being the most appreciable asset in your organization. There will always be a bad apple here or there, but by and large when you have built and invested in your team that shares common values and goals your potential is unlimited.

Value is built where value is given. Make it a priority and you will go far as a leader.

What would you add to the list?

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