Management Skills – Page 8 – Doug Dickerson on Leadership

Leadership Minute: Defining What’s Possible

Posted July 23, 2014
by admin

The difference between the impossible and the possible lies in a man’s determination. – Tommy Lasorda

The secret formula for the success that one achieves over the impossible is found in determination. Great skills and talents are wonderful assets but are of little value to the person who has no motivation or determination. A keen mind combined with a unique business savvy is enough to make anyone envious but is of no value if you quit at the first sign of difficulty. Possessing a charismatic personality that people want to follow puts you at a considerable advantage but not if you don’t possess a long-term commitment to succeed. Determined leaders are a special breed of leaders who are not fazed by external circumstances but rather have their eyes on the goal and a steady hand at the wheel. These are the leaders who are used to hearing “impossible” but forge ahead anyway. The secret ingredient of this leader and their success is not really a mystery. It can be summed up in that one powerful word: determination.

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4 Things Your Employees Don’t Need From You

What a pleasure life would be to live if everybody would try to do only half of what he expects others to do. – William J.H. Boetcker

A story from Bits & Pieces tells of a manager and a sales rep standing and looking at a map on which colored pins indicate the company representatives in each area. “I’m not going to fire you, Wilson,” the manager said, “but I’m loosening your pin just to emphasize the insecurity of the situation.” That, of course, is a light-hearted reminder of the complexity of the employer/employee relationship.

Ask most people at their place of business what they need from their employers to be more successful or productive on the job and they will be quick to tell you. But when you ask them what they don’t need in order to be more productive is when things get interesting. Not long ago I asked a group of workers what they didn’t need in order to succeed. It was eye-opening exercise you should try.

Writing in a Harvard Business Review blog (http://bit.ly/1rEOqqS), Gretchen Gavett reported on the findings of the American Psychological Association’s new “Work and Well-Being Survey”. The good news out of their report is that 70 percent of people are satisfied with their jobs. But once you look below the surface there are a few troubling signs.

“Although almost two-thirds of employees feel their company treats them fairly,” writes Gavett, “other aspects don’t look so good. More than half feel like their employer isn’t open and upfront, a third feel that their organization isn’t always honest and truthful. One in four say they don’t trust their employer at all, and that’s a big deal.”

While intuitively we should know that open communication and trust are essential to good employer/employee relationships it still resurfaces as an issue to address. Knowing what your people need to succeed is important, but also knowing what they don’t need from you will certainly help. Here are four things to start with.

Your negative attitude

In as much as positive attitudes are contagious so are negatives ones. If you make it a habit to circulate among your people with a bad attitude, always finding fault, only focusing on what’s wrong, then your presence will be a demoralizing factor. The truth be told, your people may have every tool they need to succeed but if you have a negative attitude then it is hindering them. Among my informal survey this was the most cited response.

Your indifference

Everyone likes to be appreciated, valued, and wants to believe that their work makes a difference. But if you come across as indifferent to their work, ideas, and contributions then you are sending signals that they are unimportant to you. If you place no value in your people then how can you expect them to place value in their work? Indifference breeds indifference and the results will be devastating.

Your Obstruction

Your leadership style will either facilitate the progress of your people or it will stand in their way. If you burden people down with unnecessary policies and procedures, time-wasting meetings, or ill-timed interruptions then you are in the way. Your employees should not be made to pay the price for your poor time management skills. Don’t allow the “tyranny of the urgent” to be an obstruction to your people.

Your Inconsistencies

While most of your people will never speak up about this don’t mistake it for not noticing. Inconsistent actions by management always send the wrong message. When you communicate one thing and do another then you have planted doubt and mistrust in the minds of your people. Your employees don’t need mixed messages. It only creates confusion and animosity.

So, what’s the bottom line? What do your employees need? From their management team they need leaders with positive attitudes who see the good and bad and know how to address both. They need engaged leaders who know their business without being in their business. They need leaders who clear paths towards success and goal achievement without creating barriers. They need strong leaders who fairly and consistently put forth the values, vision, and best practices of the organization so that everyone can succeed.

What do you say?

I welcome your feedback:

1. What additional things would you add to the list?

2. How can employers do a better job building relationships with their employees?

3. What are some best practices that you can share that have been helpful in your experience?

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On Becoming Better at Failing

Posted June 28, 2014
by admin
1 Comment on On Becoming Better at Failing

Am I failing different each time? – David Kelley

In his book, “The Power of Optimism”, Alan Loy McGinnis wrote of the great fire Thomas Edison experienced at his lab. Edison’s manufacturing facilities were heavily damaged by fire one night in December, 1914. Edison lost almost $1 million worth of equipment and the record of much of his work. The next morning, walking about the charred embers of his hopes and dreams, the 67-year old inventor said, “There is value in disaster. All our mistakes are burned up. Now we can start anew.”

Edison’s attitude in the face of his disaster serves as a reminder and as encouragement to those who have ever experienced a setback or failure. As a leader the question is not whether you will have failures, but when you do, how will you respond? As you grow as a leader the types of failures and the way you fail will grow with you. Are you getting better? Here’s how you can tell.

You fail better when you are not afraid to take risks

Taking risks is part of your growth as a leader. Without risks you are in a rut and the view will never change. It’s as you dare to venture out and try new things that you can maximize your potential and reach new goals. Failures will come when you take risks but anything worth having will require it.

You fail better when your dreams are big

This is where you put your risks into action. Failure in pursuit of a big dream is much better feeling than the feeling of complacency where you are. You have big dreams for a reason. And big dreams require action. And along the way of fulfilling those dreams you will experience setbacks. Failure is a part of your growth and through every difficulty along the way you are one step closer to seeing your dream fulfilled.

You fail better when you do your very best

Big dreams and goals require more out of you than what you gave a year ago or five years ago. It’s the payoff of your growth and the reward of your hard work. A failure at this stage in your life is still many steps ahead of where you were in the past. Each step, each setback, and every failure is the result of putting your best foot forward even if you stumble.

You fail better when you fail with others

Your path to success as a leader will be easier to navigate when you have others to share it with. Smart leaders understand the power of teamwork and the rewards of collaborative effort. You can enhance and accelerate your work, dreams, goals and aspirations when others are involved. Setbacks and failures hurt less when shared by others and your recovery will be quicker. There’s nothing like sharing a few failures with your team and there’s nothing like the celebration at the end when together you achieve your goals.

You fail better when you don’t give up

Churchill said, “Success is not final, failure is not fatal: it is the courage to continue that counts.” When failures come your way don’t give up. Failing successfully happens when you get up, dust yourself off, reassess, and get moving. You wouldn’t be where you are today if deep down you didn’t already know this. But perhaps you just need the reminder so here it is; don’t give up!

You fail better when you show others how

There is no failure or setback that you go through that is in vain if you react the right way, learn from it, and care enough to help others. Your life lessons – all of the bumps and bruises along the way can serve as invaluable teaching moments. The way you fail today is not the way you failed five years ago and it will not be the way you will fail five years from now.

The way you fail is important. As you come through your failures you are learning, applying new lessons, being more creative, and making wiser decisions. What you learn you should share. Show others that failure is not fatal, that there is triumph in adversity, and most of all it is worth it if you don’t give up.

What do you say?

I welcome your feedback:

1. Does failure look different to you now as compared to five or ten years ago?

2. What additional advice would you give to aspiring leaders who have experienced failure or a setback?

3. What life lessons have you learned though failure?

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‘Us’ vs. ‘Them’ and the 5 Questions You Need to Answer

Posted June 22, 2014
by admin

You can observe a lot by just watching. – Yogi Berra

The story is told of a golfer who had been playing so bad that he went to see a psychiatrist who told him to relax by playing a round of golf without the ball. “Do everything you normally would do, but use an imaginary ball,” advised the psychiatrist.

The round went well and as he approached the 18^th hole, he met another golfer playing the same way. They decided to play the last hole together and bet $10 on the outcome. The first golfer swung at his imaginary ball and announced that it had gone 280 yards right down the middle of the fairway. The second golfer matched his drive. The first man took out his 5-iron and after swinging at his imaginary ball, exclaimed, “Look at that shot! It went right over the pin and the reverse spin brought it right back into the hole. I win!” “No you don’t,” said the second golfer, “you hit my ball.”

Your perceptions go a long way in determining what and how you think. But can you always trust those perceptions? Sadly, and much too often, in many organizations there is the proverbial “us vs. them” mentality that exists. And too often we are more concerned about being heard than understood. So here are five questions that I believe are fitting for leaders to ask and answer. They can set you on a course of better communication and understanding that will make you a more effective leader and create a better work environment.

What do I see?

What you see taking place in your organization is a perspective unique to you as the leader. Of course you will have a better understanding and answer the more you are out among your people. What do you see taking place? Do you see your people with all the tools they need to be their best? Do you see collaboration and camaraderie? What are the strengths of the organization and what are the weaknesses? Who are your heavy-lifters and who are your slackers?

What do I know?

Next is the formation of your perceptions based upon what you see. It may or may not be an accurate assessment based in part on the amount of time you spend with your people. If this is not something you do on a regular basis it may not be very accurate. But based upon what you do see – what do you know? Are you where you need to be? Are you getting the most from your people where they are? What do you know now that you wish you had known six months ago? What do you need to change?

What do my people see?

The first two questions are about your perceptions. Your perceptions are needed and important but the puzzle is still incomplete. Now, put yourself in the shoes of your people. Look at things from where they sit and work – now what do you see? This is about their perceptions. How do they see your leadership? Do they see you as an obstacle to progress or a facilitator of it? Do they see a fine-tuned operation or one that is mired down somewhere? If you want to be a more effective leader then you need to see what they see.

What do my people know (that I should)?

Throughout your organization are talented and highly skilled sales people, PA’s, marketing professionals, accountants, executives, volunteers, and the list goes on. What they know is a treasure trove of valuable information. But that information is of no worth to you if you do not tap into it. Your people are the most valuable asset you have as a leader. Get to know them and what they know. You can make better decisions that affect your organization when you listen to the people on the ground who have the most at stake by your decision. Listen to them and give value to their input.

How can we come together?

It’s time to put an end to the “Us vs. Them” mentality and the walls and isolation it creates. You best build and grow your organization when you build and grow it together. What you have to do is figure out the best and most practical way for you and your people to come together, get to know one another, build relationships, share information, and work together for a brighter future. Good leaders will do this. It’s time to ask, answer, and listen. Are you game?

1. What additional steps would you suggest to overcome the “Us vs. Them” mentality?

2. What other things should leaders look for from the perspective of their people?

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Leadership Minute: What Do You Expect?

Posted June 19, 2014
by admin

If you accept the expectations of others, especially negative ones, then you will never change the outcome. – Michael Jordan

People will place certain expectation on you as a leader. It comes with the territory and is not uncommon. But what expectations you choose to accept is one of the most important choices you will make. While well-meaning people may place expectations on you their expectations may not always rise to your standards. Negative expectations only make matters worse. Where you are today and where you plan to be in the future is a combination of hard work, goals, vision, perseverance, and adherence to a high level of expectations. Tune out the negative, don’t settle for good enough, and be careful who you listen to. The expectations you set for yourself, not the ones set for you by others, will be your greatest asset.

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Leadership Minute: Be Careful Where You Sit

Posted June 16, 2014
by admin

The world is full of cactus, but we don’t have to sit on it. – Will Foley

As a leader you will encounter your fair share of prickly people. Sometimes there is no escaping them. But how the behaviors and actions of others affect you is your choice. It’s a given that we all can have a bad day now and then and be a little prickly ourselves. But then there are those “special” people- you know the ones, they are just not happy unless they are unhappy. When life handed them a lemon instead of making lemonade they planted more lemons. But that is their choice. You will run across these people now and then. My advice? As best you can, keep running. You don’t have to sit there with them. Your happiness and disposition is one of the most important leadership decisions you will make so don’t surrender it to anyone. Be careful where you sit.

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Six Ways to Enhance Organizational Structure – with guest co-author Elizabeth Stincelli

Posted June 13, 2014
by admin

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization. – Ken Blanchard

When was the last time you took a hard look at the effectiveness of your organizational structure? While most organizations have one, do the people in your organization know it or understand it? The time may be ripe for you to take a fresh look at yours and consider these six ways to enhance it.

Empower your leaders

Regardless of what your present organizational structure looks like its functionality should empower its leaders. Successful leaders thrive in an organizational structure that fosters creativity, unleashes potential, and doesn’t stifle progress. This happens when less emphasis is placed on hierarchical structure and more emphasis is placed on empowering the right people in the right places. Empowerment elevates the performance of leaders and encourages behavior that earns the respect of followers. This respect allows leaders to build partnerships within the organization that encourage open, two-way communication and foster a sense of loyalty.

Give ownership

Ownership occurs within your organizational structure when there is buy-in from the bottom up and system wide. If ownership is not shared then the structure is self-serving and not empowering. People want ownership and sense of belonging to a great cause. Without ownership that can’t happen. Ownership holds everyone on the team accountable for their decisions and actions. In order for employees to take successful ownership of their work they must clearly understand expectations. They must also have milestones where progress is evaluated. Ensure that employees are serving in the right roles, give ownership, and celebrate their victories.

Expand borders

Organizational structures don’t define you, you define them. As such, your organizational structure should not be a document of containment but a blueprint of open boundaries to grow and succeed. It should not box people in but should free them to do what they do best. As your organization grows so should your structure but in a way that facilities your growth and not in ways that impede it. Provide employees with the opportunity to be more flexible about how, when, where, and with whom the work gets done. Employees want to be involved in designing and managing their work tasks. Offer employees choices and the ability to personalize work. Allow employees to share ideas and be involved in the implementation of these ideas. As you expand your borders, provide opportunities for employee growth and focus your energies on the results that really matter.

Think lateral

Employees need to have a level of control over their work tasks. A top-down organizational structure hinders the ability of decision-making at the lowest level possible. Decision making on the front-lines allows issues to be identified and addressed quickly. In a lateral structure, employees understand where they fit and how they impact the success of the organization. A flat organizational structure allows employees at all levels of the organization to be empowered and given autonomy over their work. This less rigid structure allows for flexibility and promotes a feeling of equality and inclusiveness. When lateral thinking is put into action it allows for swifter response times that can translate into happier customers, gratified clients, and a healthy bottom line. Lateral thinking is empowering, efficient, and very effective.

Build trust

The support needed to successfully achieve organizational goals is gained by developing relationships based on trust and commitment. The organizational structure can enhance or impede factors such as open communication, management follow-through, accountability, consistency, and concern for employee interests all of which foster a sense of trust. Therefore, building trust is a deliberate action, not something left to chance. It happens as relationships are given priority, it grows in an atmosphere of community, and it pays huge dividends when everyone is engaged. Without trust you have nothing. With it your potential is unlimited.

Find common ground

Employees prefer to work with others they see as similar to themselves. When the organizational structure provides an inclusive environment with common goals a sense of community is developed. Finding common ground helps in the successful pursuit of these shared goals. The organization must foster a shared purpose so that employees understand why the organization exists and why they do what they do. Finding common ground is a fundamental condition of your success. You need to define, share it, but most of all; your team needs to own it. Common ground is your path forward.

Does your organizational structure support the goals you trying to reach? The continued success of your organization is dependent on your ability to continually evaluate and enhance your organizational structure. You can enhance your effectiveness by taking these steps to ensure that your organization is ready to succeed in the 21st century.

* Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational structure. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Elizabeth by visiting her websites, www.stincelliadvisors.com and http://lizstincelli.wordpress.com/

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Leadership Minute: Channeling Your Anger

Holding on to anger is like grasping a hot coal with the intent of throwing it at someone else; you are the one who gets burned. – Buddha

You’d be hard pressed to find a leader who hasn’t been angry or doesn’t get angry at some time or another. It’s part of the human emotion and therefore is something you will deal with. It’s not that you won’t get angry; it’s more about what you will do when you are. Anger, like any emotion, can be positive if channeled the right way. How you direct your anger is important. Are you in control of it? Vented the wrong way it can be mean, hurtful, and counterproductive. When you are in control of your anger you can direct that energy and those passions in a way that motivates and raises expectations. Don’t ever let anger get the best of you. Even when angry you can be in control, you can channel it the right way, and you’ll never have to worry about apologizing for doing something dumb when you were.

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Leadership Minute: The Face of Opportunity

Opportunity often comes disguised in the form of misfortune, or temporary defeat. – Napoleon Hill

The road to success can be long and bumpy. It can be littered with setbacks, disappointments, failure, and frustration. But as you study the successes of the most recognizable names in history you will discover that the above descriptions are all part of the formula. The problem arises when we want success without sacrifice, profits without some momentary pain, and recognition without some obscurity. Many want the benefits of success without having to take the road of hard knocks to get there. But if you are willing to pay the price, work hard, endure some misfortune and some defeats, you can come to a place where success is no longer a dream but a reality. Don’t be afraid to dream big dreams and make bold plans, but be willing to pay the price to achieve them.

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Leadership Minute: Critical Choices

Posted June 3, 2014
by admin
1 Comment on Leadership Minute: Critical Choices

In leadership you will have your share of critics. Trying to appeal to or appease them is a waste of your time and energy. It’s not that what they think doesn’t matter, but what you think matters most. If we are honest we can all learn something from our critics. But in the end it’s about staying true to yourself, your values, your beliefs, and not being distracted. Entertaining your critics will only lead to increased frustration and exhaustion. It will only disappoint you in the long run. At issue here is your desire to speak out or defend yourself. I get it. So here is some advice for your consideration; most critics are usually criticizing you because you are doing what they said couldn’t be done. Don’t worry about keeping score or settling it. Let your actions and attitude speak for you. Nothing will annoy your critics as much and you can take the high road. It won’t always be easy but in the long run you will be glad you did.

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