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People: The Key to Building Your Organizational Structure
Tag: Management Skills
When Your Process Replaces Your People
When people go to work, they shouldn’t have to leave their hearts at home. – Betty Bender
John Maxwell shares one of my favorite stories about a turkey chatting with a bull. “I would love to be able to get to the top of that tree,” the turkey sighs, “but I haven’t got the energy.”
“Well,” replied the bull, “why don’t you nibble on some of my droppings? They’re packed with nutrients.”
The turkey pecked at a lump of dung and found that it actually gave him enough strength to reach the lowest branch on the tree. The next day, after eating some more dung, he reached the second branch. Finally after a fourth night, there he was proudly perched at the top of the tree. But he was promptly spotted by a hunter, who shot him down out of the tree.
The moral of the story: BS might get you to the top, but it won’t keep you there.
While the story is humorous the ramifications of it in the way it plays out in the workplace is not. Unfortunately, many employees feel that they are getting BS from their employers. Let me be clear: strong employee engagement is essential to your success in business. And yes, all businesses want a healthy bottom line and rightfully so. But what happens if your business places its processes over its people? Here are three consequences you will potentially face unless you change.
Fractured relationships
It’s been said that people are your most appreciable asset. But when your bottom line becomes your most coveted resource then you have issues. The most essential ingredient to the success of your organization is not having the best business model, location, marketing, or product. It’s your people. They are the life-blood of your organization and the face of your brand. If you only see your people as a means to an end (your bottom line) then you are using your people.
If relationships with your people are fractured the rhythm of your business will suffer. Don’t expect your people to buy-in to your product until you have bought-in to your people. Until you get this right nothing else will be.
Divided loyalties
Here’s the rub: Your people want to be a part of an organization and service that they believe in and have a connection with. They want to be a part of something that is meaningful and contribute in a way that makes a difference. But when their good intentions brush up against a ‘process over people’ mentality it creates division.
Now your people have divided loyalties between liking the service they render and the people they serve and those who are calling the shots. If divided loyalties are widespread among your people then your processes have failed you.
Revolving doors
It’s been said that people don’t quit organizations they quit bosses (leaders). If the execution of your leadership is grounded in policies and procedures over relationships and teamwork then expect high turnover. Simply put; rules over relationship breeds rebellion. Eventually there comes a tipping point when your best and brightest will vote with their feet and find the door.
Let me be clear – boundaries are important and there is a place for policies. But policies and procedures should complement the work of your people and their productivity, not stand in the way of it.
Your organizational culture is tied to your employee engagement. Such fallout as articulated here due to poor employee engagement does not have to define your organization. But whether it does or not is on you as the leader.
Your path forward begins by recognizing that your people are your most valuable and appreciable asset. To that end you must recognize relationships and communication for what is it is – the heartbeat of your organization. Be committed to serving your people, building relationships, and developing leaders. At the end of the day, had you rather be known as the organization with great policies or great people?
What do you say?
© 2015 Doug Dickerson
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Five Excuses That Kill Accountability with guest co-author Elizabeth Stincelli
“The problem that we have with a victim mentality is that we forget to see the blessings of the day. Because of this, our spirit is poisoned instead of nourished.” – Steve Maraboli
As a leader there are few things more important than creating a strong and healthy organizational culture for your employees to thrive in. It’s up to you as the leader to be proactive and take the lead in developing the organizational climate you wish to have.
Unfortunately, many harmful behaviors threaten the fabric of the culture that you are trying to create. These behaviors include bullying, manipulation, office politics, etc., and they each pose a real threat. But there is one in particular that we would like to address – so here is our question: Is a victim mentality preventing accountability in your organization?
No doubt there are accountability measures in place within your organization that serve to track performance and measure each person’s progress. Accountability measures are healthy and necessary and keep everyone focused on shared goals and outcomes.
But what happens when a team member perpetuates a victim mentality? What does it sounds like? Here are five common claims that will give you some insight.
It’s not fair
The “it’s not fair” mantra is perhaps the oldest one in the book. It can be used when an employee feels that his or her work has gone unnoticed, was passed over for a raise or promotion, or has made an improper comparison of the value of their work in relation to a colleague. Whether justified or not, this feeling of being on the receiving end of unfair treatment is a source of concern. As a leader it is up to you to address it. Accountability makes sense when each person on the team has a clear picture of the value they bring to the organization. Don’t let an employee’s feelings of being slighted go unanswered. When they see and understand their importance they will not see accountability as a threat.
Finger pointing
Finger pointing is so destructive because it’s so easy. It’s the first gesture of the least accountable. Yet sadly, the blame game is alive and well. But clear expectations of employee performance along with useful accountability guidelines will go a long way toward bringing an end to finger pointing and fault-finding. As a leader, you must take ownership of these expectations. When employees can build a collaborative team environment around the idea that “we are in this together”, it can unleash everything that is good and creative about your people. Finger pointing now gives way to mutual accountability, and fault-finding takes a back seat to an “I’ve got your back” mentality. Which would you rather have?
It’s Not My Job
When employees have the mindset that they are only responsible for specific, outlined tasks, it is easy for them to dodge accountability with the simple statement, ‘it’s not my job’. The most effective organizations are the ones where everyone has the opportunity to make an impact. As a leader, you must create a culture of collaboration and teamwork where everyone feels they have a vested interest in the outcome. Let employees see you roll up your sleeves and do what needs to be done regardless of your formal job description. Achieve accountability by replacing the mindset of ‘it’s not my job’ with ‘I benefit when everyone participates as a whole’.
Feeling Powerless
Employees will not take accountability for decisions or tasks which they feel they have no control over. As a leader, you must provide employees with pertinent information and encourage them to ask questions. Then, give them the power to make decisions and design how their work gets done. Accountability will increase dramatically when employees are given power and control over their own work.
Denying Responsibility
Employees often deny responsibility out of fear or frustration. They fear the repercussions for failure or they are frustrated by a lack of clear expectations and control over their work. As a leader, you must create a team mentality. Help employees understand that when one team member fails to carry their weight, they drag down the performance of the whole team. Inspire in them shared values and clearly communicate expectations. Teach problem solving and creative conflict resolution skills throughout your organization. Increase accountability by removing the fear of failure and building employee confidence by giving them a sense of control.
As a leader, it is your responsibility to develop a culture that encourages accountability and discourages a victim mentality. If your employees willingly accept accountability for their decisions and actions, your organizational effectiveness will skyrocket.
© 2015 Doug Dickerson & Elizabeth Stincelli
*Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Elizabeth by visiting her website, stincelliadvisors.com You can contact her by email at [email protected].
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The Two Faces of Conflict
The harder the conflict, the more glorious the triumph. – Thomas Paine
A story is told of two men who lived in a small village that got into a terrible dispute. They could not resolve it so they decided to talk to the town sage. The first man went to the sage’s home and told his version of what happened. When he finished, the sage said, “You’re absolutely right.” The next night, the second man called on the sage and told his side of the story. The sage responded, “You’re absolutely right.” Afterward, the sage’s wife scolded her husband. “Those men told you two different stories and you told them they were absolutely right. That’s impossible, they can’t both be absolutely right.” The sage turned to his wife and said, “You’re absolutely right.”
Leaders know a thing or two about conflict. And most don’t like it. But conflict or “storming” as I once heard it described, can be beneficial if handled the right way. Much of what you hear in leadership or management circles focuses on conflict “resolution” which is based largely off the belief that conflict is always harmful. But is it? Can an organization embrace a healthy form of conflict that works for the organization in a positive way? I believe so. Here are two key lessons about conflict and their characteristics that you need to know.
The conflict that divides us
There is no denying that unresolved conflict can be very detrimental to an organization. But a greater question needs to be addressed. Do you want the conflict to go away as quick as possible because it makes you uncomfortable or do you want to get to the root of the problem? A Band-Aid approach will not help you in the long run. What are some of the characteristics of the conflict that divides us? Here are a few:
- Clashing values. One of the most significant causes of conflict that divides organizations happens over clashing values. When values are not clear, not embraced, or are compromised then the end result will be unhealthy conflict.
- Personal agendas. If the people within your organization place their personal agendas over the mission of the organization then conflict that divides will exist. If your people are score-keepers and are only interested in what’s in it for them then perpetual conflict will ruin your organization.
- Lack of trust. Most conflict that divides any organization at its root is a trust issue. If team members do not feel they can trust each other- or their leader, then conflict is inevitable. Conflict is the language of lost trust.
The conflict that unites us
As already mentioned, I do not believe all conflict is harmful. If we do not understand the source of conflict that divides us we will have a hard time understanding conflict that can unite us. So how do we make the connection and rally around conflict or ‘storming’ that can bring us together? Here are a few ways:
- Mutual trust and respect. It all comes back to trust. If conflict that divides is the language of lost trust then mutual trust and respect is the language that unites us. Values must be clear, mutual, and fully subscribed to in order to move forward as a unified team. Honesty is the key word for conflict that unites.
- A focus on what’s best for the team. When personal agendas are set aside for what is best for the organization then every ‘storming’ session is about what’s best for all of us rather than just one. The airing out of ideas then becomes team focused which creates an atmosphere where, because of trust, a free-flow of best ideas can be voiced and no one is threatened. Differences of opinion or approach are now welcomed because no one is questioning motives. It can breathe new life into your organization and creativity can flourish.
- Principled leadership. “Everything rises and falls on leadership,” says John Maxwell. It is incumbent upon leaders to position their organizations in a way that fosters healthy conflict by means of mutual trust and respect and open communication. Values must be clear and everyone must be engaged.
Healthy conflict can thrive within your organization but it won’t happen unless there is a principled leader in place who understands the difference. Not all conflict is harmful and not all of it is helpful, but hopefully now you have a better understanding of the two.
What do you say?
© 2015 Doug Dickerson
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Turning Your Stress into Success
When the pressure is on, great leaders are at their best. Whatever is inside them comes to the surface. – John Maxwell
A story is told of actress Carol Burnett who got out of a cab one day and caught her coat in the door. The driver was unaware of her plight and slowly began to edge out into traffic. To keep from being pulled off her feet, the comedienne had to run alongside down the block.
A passerby noted her predicament and quickly alerted the driver. He stopped, jumped out, and released Miss Burnett’s coat. “Are you all right?” he asked anxiously. “Yes,” she gasped, “but how much more do I owe you?”
That light-hearted story shows a humorous way of responding to what could have been a not-so-funny outcome. In our world as leaders we can find ourselves in stressful situations. How it’s handled matters.
It’s not a secret that the stress in the workplace is on the rise. In a recent study by Nielsen (http://bit.ly/1CUMamt), 80% of U.S. workers said they can identify at least one thing that stresses them at work. The stress factors include low salaries, intense workloads, and taxing commutes to name a few.
Great leaders are those who, when under pressure, step up and deliver in spite of the stress. Of course this is easier said than done. So what should a leader do when he or she is in the pressure cooker? Here are three approaches.
Put your stress into context
At times we can be our own worst enemy when it comes to the stress. For instance; we procrastinate on an important deadline and are now scrambling to complete at the last minute. We allow our imaginations to run wild with scenarios we create that adds fuel to the fire. Your workload is doubled without warning and there’s no extra help. We speculate in “what if’s” and get worked up over hypotheticals. It all adds up to one thing: stress! Can you relate?
The best thing you can do as a leader is to put your stress in context. You may be overwhelmed or feel that your current “crisis” is about to sink you. Allow me to make a suggestion – take a step back and take a deep breath. Look at the big picture. It may not be as big a deal as you think. If it is…keep reading.
Get a game plan
Establishing context about your stress is essential. A game plan is a way out. Here is a simple formula to help you get your game plan ready: W (What I am stressed about?) +W (why I am stressed?)+W (What can I do about it?) = S (Success). Get some paper and begin to work on your plan. Here’s how.
First, identify your stress. Is it a personnel issue? Is there a breakdown in organizational structure or communication? Is it a personal issue? How is this stress impacting your ability to lead? Regardless of where it takes you, figure it out. Second, now that you know what it is, you need to figure out why it is stressing you. What are the immediate consequences of your stress? Is this stress an imminent threat to your organization or personal life? Etc… Finally, write out what you can do about it. What are the top two or three action steps you can implement immediately that can help? Is there someone who can help you? Do they need to? Keep in mind, there may not be anything you or anyone else can do about it. In such case, you have to change your attitude toward it. Now that you have a plan – work it!
Apply your lessons
Smart leaders are out-front leaders. You will never avoid stress as a leader so learning how to deal with it will make a world of difference. Smart leaders know how to manage their stress and the negative impacts it can make across the spectrum of your organization.
Every stressful situation is a test and whether you pass or fail depends on your approach. Not all stress is self-inflicted, and not all reactions merit the same response. Smart leaders apply the lessons and learn from it.
Success over stress is all about your context, your game plan, and your attitude. Choose wisely!
© 2015 Doug Dickerson
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Leadership By The Numbers
Leadership By The Numbers is my new book release exclusively with Amazon Kindle Direct Publishing!
In Leadership By The Numbers you will learn ten powerful leadership lessons to help you grow as a more effective leader. Do you know how to handle your critics? What are the some of the most important habits of kind leaders? How do you map your future as a leader? In this new release I share my insights and answer these questions and more!
In Leadership By The Numbers it all adds up to one thing – adding value and helping you grow as a leader.
You can download the book now at Amazon for just $3.99! Click on the link and make your purchase today!
Order here: http://www.amazon.com/dp/B00SQMLHTC
* This post has been re-sent to you due to a link connection issue that has now been resolved. Thank you!
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Six Threats Every Leader Will Face
Strong convictions precede great actions. – James Freeman Clarke
The legendary bare-knuckles boxing champion John L. Sullivan was confronted by a runt of a man who, suffering from the effects of too much drink, challenged the burly champion to a fight. Sullivan, who once battled toe-to-toe with an opponent for 75 rounds, growled, “Listen, you, if you hit me just once — and I find out about it …” The Champ didn’t need to finish the sentence!
Hang around in leadership long enough and you will have your share of challenges and threats. While they may not be physical in nature, threats to your leadership and how you handle them is important. Some threats are obvious while others can seem rather innocent. If left unchecked they can threaten your effectiveness going forward.
Identifying the threats to your leadership is helpful if you are going to succeed. Here are six common ones. Which one is the most pressing to you?
The threat against your values.
Your values and character are the cornerstones of your leadership. Threats against your character will come and how you deal with it will make you or break you. Don’t take threats to your values lightly. Be diligent and accountable. Make sure that your values are clear and non-negotiable.
The threat against your time.
One of the largest challenges you will face as a leader is time management. If you are not intentional about the priorities of your day or take ownership of your time then someone else will. If something is a priority to you then it should be a priority in your schedule. From family, children, work, deadlines, meetings, etc…set your pace, set your priorities, and stick to it.
The threat against your expectations.
Expectations fuel your dreams and goals. Threats to your expectations surface when people see the obstacles and not the opportunities. Threats to your leadership occur when people opt for what’s safe instead of what’s hard. Bring these people up to your level of expectations if you can but never retreat.
The threat against your personal growth and development.
If you are not growing as a leader you are in decline as a leader. Personal growth and development is fundamental to good leadership. When you commit to grow and develop it will expand your horizons and will open up a whole new arena of possibilities. Never stop growing.
The threat against your health.
Leaders are busy and are often under a great deal of stress. Don’t allow the responsibilities of your leadership to cause you to neglect your health. A healthy diet with exercise is important not only to your physical health but it will keep you refreshed mentally and emotionally. In addition, your spiritual health is not one to neglect either. When you can tap in to the inspiration that your faith provides it can replenish your heart and mind. Healthy leaders are productive leaders.
The threat against yourself.
Sometimes we are our own worst enemies. Often it’s not the jerk down the hall that’s my greatest threat- it’s the one in the mirror. When my body is tired and my attitude stinks then the potential to make a mess of things is magnified. Can you relate? As you work on the fundamentals of your leadership remember that first and foremost it’s an inside job. Before you can lead others you must learn to lead yourself.
What do you say?
© 2015 Doug Dickerson
* I welcome your feedback! Obviously this is not an exhaustive list. What would you add to the list? Which one of the above do you struggle with the most?
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4 Traits of Selfless Leaders
It’s difficult to find common ground with others when the only person you’re focused on is yourself. – John Maxwell
You may have heard the story of two friends who met for dinner in a restaurant. Each requested filet of sole. After a few minutes the waiter came back with their order. Two pieces of fish, one large and one small, were on the same platter. One of the men proceeded to serve his friend. Placing the small piece on a plate, he handed it across the table.
“Well, you certainly do have nerve!” exclaimed his friend. ”
“What’s troubling you?” asked the other. “Look what you’ve done,” he answered. “You’ve given me the little piece and kept the big one for yourself.” “How would you have done it?” the man asked. His friend replied, “If I were serving, I would have given you the big piece.” “Well,” replied the man, “I’ve got it, haven’t I?” At this, they both laughed.
One leader’s self-confidence is another leader’s arrogance in the world of perceptions. So let’s put the cards on the table up front- many leaders struggle with acts of selfishness. We want the big piece of fish. It’s not a truth to take pride in but one in which we have to acknowledge if we are going to grow and mature as a leader. In my own leadership journey the biggest mistakes I’ve made along the way can be traced back to selfish acts.
Growing to this new level in your leadership is about overcoming your fears, insecurities, and misconceptions about what it means to lead in a selfless manner. Here are four traits of selfless leaders and why they matter.
Selfless leaders empower their people
The emergence of a selfless leadership style begins by embracing this fundamental principle: until you empower your people they are only spectators. When they are empowered they can produce, achieve, and succeed. Unless you mature in this area as a leader you will never grow to your full potential.
Why does this matter? It matters because in any successful organization it’s empowered team members who run with the vision, fulfill its mission, and achieve its goals. Selfless leaders make it possible not by promoting themselves but by promoting others.
Selfless leaders share the credit
Billy Hornsby once observed, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they will reflect positively on you.” The powerful wisdom of that statement must not be lost on the reality that selfish leaders struggle in this area.
A selfish leader wants to take all of the credit- often at the expense of work others did, and boast “look at what I did.”
Why does this matter? A selfless leader will concede being in the spotlight by putting someone else in it. It matters because each individual who had skin in the game and gave it their all deserve credit. A selfless leader will gladly say, “Look at what we did!”
Selfless leaders initiate the conversation
The mark of maturity in a leader begins to take shape when he or she invites open and honest conversation instead of dodging it. Selfish leaders seek to control the message, the agenda, and in the end stifle creativity and deprive themselves of much needed feedback. If a leader’s head is buried in the sand the view for everyone else is not that pleasant. Instead, a selfless leader engages in conversation with his or her people and makes it a priority.
Why does this matter? A selfless leader understands that open communication is the life-blood of the organization. Disconnected people create disconnected organizations. Selfless leaders build bridges and get people talking because your survival depends on it.
Selfless leaders create the culture
Leaders, whether selfish or selfless, set the tone and create the organizational atmosphere. Through your growth and maturity as a leader you’ve come to understand that people buy in to your actions and attitudes before they embrace your vision. Better to be rejected as a leader because people did not embrace your vision than because they did not embrace your selfish leadership style.
Why does this matter? Selfless leaders understand that value is created where value is given. Selfless leaders know that when they help others succeed they succeed. It matters because when this is the underlying foundation of your organizational structure it creates an atmosphere where everybody wins, not just a few.
What do you say?
© 2015 Doug Dickerson
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Put on Your “Yes Face” in 2015
Perpetual optimism is a force multiplier. – Colin Powell
During his days as president, Thomas Jefferson and a group of companions were traveling across the country on horseback. They came to a river which had left its banks because of a recent downpour. The swollen river had washed the bridge away. Each rider was forced to ford the river on horseback, fighting for his life against the rapid currents. The very real possibility of death threatened each rider, which caused a traveler who was not part of their group to step aside and watch. After several had plunged in and made it to the other side, the stranger asked President Jefferson if he would ferry him across the river. The president agreed without hesitation. The man climbed on, and shortly thereafter the two of them made it safely to the other side.
As the stranger slid off the back of the saddle onto dry ground, one in the group asked him, “Tell me, why did you select the president to ask this favor of?”
The man was shocked, admitting he had no idea it was the president who had helped him. “All I know,” he said, “Is that on some of your faces was written the answer ‘No,’ and on some of them was the answer ‘yes.’ His was a ‘Yes’ face.”
Whether or not you wear a “yes face” is a choice you make each day. Along with it are the consequences of that choice. As we enter into a new year let’s explore a few ways in which a “yes face” can be a difference maker in 2015. Here are four ways.
Say yes to a new attitude
Your attitude is the deal breaker of all deal breakers. 2015 will be no different for you if you do not learn to master your attitude.
As a leader your attitude is contagious and sets the tone for your leadership style and effectiveness. John Maxwell was right when he said, “People may hear your words, but they feel your attitude.” In 2015 say yes to a renewed attitude that is positive and empowering.
Say yes to new realities
Each New Year brings a new set of realities. Are you where you thought you’d be? Perhaps not. But 2015 is your year to embrace a new attitude and to right the course. Don’t be discouraged about where you are – it’s only temporary. It’s your starting point.
It’s now time for some honest appraisals of where you are in order to chart the course to where you want to go. Don’t turn a blind eye to your current realities. See them for what they are – benchmarks to where you want to be by the end of 2015.
Say yes to new successes
As you embrace a new attitude and new realities you can then move forward with a new game plan to achieve new successes. 2015 may be your year to bring on that coach you’ve been thinking about. It could be time to join up in a Master Mind group that can help you achieve your goals and help keep you accountable.
Abraham Lincoln said, “Always bear in mind that your own resolution to succeed is more important than any other.” This philosophy is essential to your success. 2015 is your year to say yes to new successes and new opportunities you’ve only dreamed about.
Say yes to yourself
2015 is your year to square your shoulders, hold your head high, and to embrace and believe in the God-given abilities you have as a leader. 2015 is the year to tune out the people who would hold you back by their negative talk and influence. It’s time to cut loose from those who refuse to see your potential and those who desire to hold you back.
2015 is your year to say yes to what you already know in your heart to be true about yourself as a leader so you can run your race with confidence and faith. Where other people have doubted you and have said no to your dreams it’s now time to say yes! 2015 is your year to soar!
Say yes!
© 2014 Doug Dickerson
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Four Things to Know…About Being a Team Player
Talent wins games, but teamwork and intelligence wins championships. – Michael Jordan
How well you work together as a team matters. The consequences are real. The success you strive for are too important to leave it to those who are not team players and insist on having their own way.
What team characteristics do you think are needed for success? How do you turn personal leadership qualities into successful teamwork strategies? Let’s examine a few possibilities.
- A team player has the right temperament.
A team player has a pleasant combination of what the dictionary defines as, “the combination of mental, physical and emotional traits of a person or disposition.” In other words, team members blend well with each other. The team member thinks in terms of what is best for the whole team, not just his or her own needs or wants.
- A team player sets the right example.
A team player models behavior that inspires others to be their best. As Mark Twain once said, “Few things are harder to put up with than the annoyance of a good example.” A strong team player inspires others by a good example of selfless behavior.
- A team player has the right attitude.
The attitude of the leader at the top of the organization sets the tone for everyone else in it. John Maxwell said, “A leader’s attitude is caught by his or her followers more quickly than his or her actions.” A team player contributes to the team with a good attitude.
- A team player has the right motivation.
A strong team player is motivated to perform at his or her very best. A team player is always thinking of ways to improve and move the team toward success, which requires a willingness to set aside personal agendas for the sake of the team.
When you are developing these four attributes in yourself and building them among your team you are well on your way to building an environment where teamwork can thrive and success can be achieved.
- This was adapted from my book, Leaders Without Borders: 9 Essential for Everyday Leaders. Visit the “Order Doug’s Books” page for more information and to place your order.
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