Management Principles – Page 4 – Doug Dickerson on Leadership

Leadership Minute: Not My Circus

Posted July 18, 2014
by admin

Not my circus, not my monkeys. – Polish Proverb

Ever feel like your office is like a 3-ring circus? If you’ve been around a while you have. It’s important to know what is, and is not, your circus. To be sure, office politics and gossip is universal. There will always be those who tend to thrive on drama – real or otherwise. Just because it exists does not mean you have to join in. It’s not just a matter of staying above the fray with regard to such nonsense, but as the leader, setting the right example. It’s been said that what you tolerate you promote. While your organization may not be drama-free, your success as an organization hinges on the standards you set. Knowing what is of concern to you and knowing what to avoid is smart leadership. Don’t allow petty things in your office to derail the priorities of your office. While the circus may not be of your making, you can be the ring leader and fold the tent.

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Leadership Minute: Are You Building Trust?

Posted July 16, 2014
by admin

To be successful as a leader your employees must know that they can trust you. Without trust, you do not have the ability to influence others. –Elizabeth Stincelli

The issue is old as time but has never been more relevant. Your success as a leader is grounded and rooted in trust. Let’s be clear; leadership is not a popularity contest. Leaders have to make hard, and often time, unpopular decisions. But as unpopular as some decisions may be for the leader the decision by employees to stick with his or her leader should not be. While any given decision may not have gone as they had hoped, they will stick with a leader they can trust. At the end of the day that is the most important thing. Building trust speaks of your integrity but it also speaks of your longevity. If you can’t be trusted you won’t be around for long. Build your leadership on trust and everything else will fall into place.

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4 Things Your Employees Don’t Need From You

What a pleasure life would be to live if everybody would try to do only half of what he expects others to do. – William J.H. Boetcker

A story from Bits & Pieces tells of a manager and a sales rep standing and looking at a map on which colored pins indicate the company representatives in each area. “I’m not going to fire you, Wilson,” the manager said, “but I’m loosening your pin just to emphasize the insecurity of the situation.” That, of course, is a light-hearted reminder of the complexity of the employer/employee relationship.

Ask most people at their place of business what they need from their employers to be more successful or productive on the job and they will be quick to tell you. But when you ask them what they don’t need in order to be more productive is when things get interesting. Not long ago I asked a group of workers what they didn’t need in order to succeed. It was eye-opening exercise you should try.

Writing in a Harvard Business Review blog (http://bit.ly/1rEOqqS), Gretchen Gavett reported on the findings of the American Psychological Association’s new “Work and Well-Being Survey”. The good news out of their report is that 70 percent of people are satisfied with their jobs. But once you look below the surface there are a few troubling signs.

“Although almost two-thirds of employees feel their company treats them fairly,” writes Gavett, “other aspects don’t look so good. More than half feel like their employer isn’t open and upfront, a third feel that their organization isn’t always honest and truthful. One in four say they don’t trust their employer at all, and that’s a big deal.”

While intuitively we should know that open communication and trust are essential to good employer/employee relationships it still resurfaces as an issue to address. Knowing what your people need to succeed is important, but also knowing what they don’t need from you will certainly help. Here are four things to start with.

Your negative attitude

In as much as positive attitudes are contagious so are negatives ones. If you make it a habit to circulate among your people with a bad attitude, always finding fault, only focusing on what’s wrong, then your presence will be a demoralizing factor. The truth be told, your people may have every tool they need to succeed but if you have a negative attitude then it is hindering them. Among my informal survey this was the most cited response.

Your indifference

Everyone likes to be appreciated, valued, and wants to believe that their work makes a difference. But if you come across as indifferent to their work, ideas, and contributions then you are sending signals that they are unimportant to you. If you place no value in your people then how can you expect them to place value in their work? Indifference breeds indifference and the results will be devastating.

Your Obstruction

Your leadership style will either facilitate the progress of your people or it will stand in their way. If you burden people down with unnecessary policies and procedures, time-wasting meetings, or ill-timed interruptions then you are in the way. Your employees should not be made to pay the price for your poor time management skills. Don’t allow the “tyranny of the urgent” to be an obstruction to your people.

Your Inconsistencies

While most of your people will never speak up about this don’t mistake it for not noticing. Inconsistent actions by management always send the wrong message. When you communicate one thing and do another then you have planted doubt and mistrust in the minds of your people. Your employees don’t need mixed messages. It only creates confusion and animosity.

So, what’s the bottom line? What do your employees need? From their management team they need leaders with positive attitudes who see the good and bad and know how to address both. They need engaged leaders who know their business without being in their business. They need leaders who clear paths towards success and goal achievement without creating barriers. They need strong leaders who fairly and consistently put forth the values, vision, and best practices of the organization so that everyone can succeed.

What do you say?

I welcome your feedback:

1. What additional things would you add to the list?

2. How can employers do a better job building relationships with their employees?

3. What are some best practices that you can share that have been helpful in your experience?

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Five Passion-Busters Every Leader Must Face

Posted May 31, 2014
by admin

If you don’t love what you do, you won’t do it with much conviction or passion. – Mia Hamm

Sir Edmund Hillary was the first man to conquer Mt. Everest. When asked by an interviewer about his passions for climbing mountains he replied, “It’s not the mountain we conquer, but ourselves.” This is both the challenge and the reward for all leaders. It’s as we conquer ourselves that we are then able to conquer the challenges that are before us.

Passion is your life-blood as a leader. It’s what keeps you up late at night and gets you up early in the morning. It’s the fuel for your motivation and is the heartbeat of your purpose. But what happens when your passions begin to wane?

A recent survey reported on by ABC News (http://abcn.ws/1ruBIys) would suggest that many American workers feel overwhelmed and dream of a new job. The survey was conducted by the Families and Work Institute. They phone surveyed 1,003 U.S. adult workers. They report that 28 percent often or very often felt overworked. The same amount reported feeling overwhelmed by their jobs or very often, and 29 percent said they often felt they had no time to reflect on their work. It also revealed that 70 percent say they often dream of having a different job.

When these types of sentiments are commonplace in our work environments then the key ingredient of passion is rapidly becoming a rare commodity. Employers as well as employees need to be mindful of some of the warning signs before they take root and claim another victim. So what are some of the warning signs? There are many. Here are five for your consideration.

Uncharacteristic boredom

I am not talking about the run-of-the-mill boredom that high achievers are prone to experience or even that of some slackers. In this category would be those who once were all in but for whatever reason are now disengaged. The spark and creativity is gone. A disconnect has occurred. Perhaps the sense of accomplishment has passed and a new challenge is in order. Boredom will drain you of your passion so be sure not to let it linger for long.

Ambivalent attitude

When passion is declining and boredom has taken over then ambivalence will soon follow. If uncertainty or fluctuation in a team member’s level of commitment or enthusiasm exists then you best pay attention. Ambivalence is a red flag indicator and if left unchallenged it can be a negative force that can easily spread. In the case of ambivalence the energy source changes from a positive to a negative. If this is occurring then chances are passions are running low. Key here is to drill down and find out why.

Overly critical

You need positive passionate people on your team. A warning sign of decreased passion is when it changes from being constructive to being destructive. When what was once constructive criticism now becomes malicious then that is a sure sign that passion has eroded. This type of temperament within your organization must be contained. Passion that is channeled in the right direction can give your organization unprecedented opportunities but overly critical team members can kill its momentum.

Reduction of quality work

If a team member is bored, ambivalent, and overly critical then it will soon be reflected in their work. Your work is a reflection of your passion. When your passions are high and your morale is good then your performance will reflect it. Pay attention to subtle changes in these areas for warning signs that could indicate there are passion issues. If dealt with early it can stave off larger problems down the road.

Consistently unhappy

If any combination of the above signs is part of the mix for you or your team members then it would not be much of a stretch to conclude that there is a consistent level of unhappiness involved. It could be the result of conclusions expressed in the survey – being overworked, overwhelmed, stressed out – all factors that lead to varying degrees of diminished passion.

What’s important is to remove the stigma of diminished passions, recognize it for what it is, and then go to work on correcting it. Your passions are your greatest assets so protect them at all costs. Take time to recharge, refresh, and then re-enter with renewed passion.

What do you say?

I welcome your feedback:

1. Which signs did you most identify with?

2. What are some immediate corrective actions you can take?

3. What are some on-going preventive things you can to keep from falling victim to a lack of passion?

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Leadership Minute: Lead Yourself

Posted May 20, 2014
by admin
4 Comments on Leadership Minute: Lead Yourself

You can have no dominion greater or less than that over yourself – Leonardo da Vinci

It’s the first rule of leadership that yields to no one. If you wish to lead others you first must lead yourself. After all, the hardest person you will ever lead is not the jerk down the hall that drives you nuts it’s most likely the one in the mirror. Pay attention to the people that get on your nerves. What irritates you the most about them could be your struggle as well. You see, it’s easy and convenient for us to point out the flaws and weaknesses in others but overlook that same weakness in ourselves- or worse yet, justify them. An authentic leader will develop his or her disciplines, be held to a higher standard, be held accountable, and lead by example. Before leading others, lead yourself.

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Leadership Minute: Lead With Confidence

Posted May 15, 2014
by admin

There’s a line that separates having confidence and being conceited. I don’t cross that line, but I have a lot of confidence in myself. – Paul Pierce

Confidence is a needed leadership characteristics but is one that is easily misunderstood by others. Confidence is what sets you apart in that you are sure of yourself- your abilities, your purpose, and your qualifications to lead. It’s not an arrogance that causes you to believe that you are better than anyone else, but it’s what gives you the enthusiasm to lead. Conceit, by definition, is having a high opinion of oneself that may not be justified. So, how do you find the right balance? I believe the answer is found when you walk in confidence and in humility. Leadership is not a right, it’s a privilege. When you lead with humility and confidence you are acknowledging that this is only temporary. Lead with confidence but remember- it’s not about you.

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Leadership Minute: Embrace the Struggle

Strength and growth come only through continuous effort and struggle – Napoleon Hill

The growth of a leader is never easy. I’m not sure it’s meant to be although many look for exemptions. The efforts and struggles you are going through right now are not in vain. They are not calisthenics of leadership that do not produce rewards for the effort. When you realize that leadership will require continuous effort and struggle then you are well on your way to growth and maturity as a leader. The pay-off occurs when you realize that there is a greater purpose behind the struggle. So regardless of what you are going through today let me encourage you to not give up. Don’t give in to discouragement. You will reap positive results when you stay the course.

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Leadership Minute: Prepare by Learning

Posted May 7, 2014
by admin

Prepare for the unknown by studying how others in the past coped with the unforeseeable and the unpredictable. – General George S. Patton

As a leader you will frequently walk in the unknown and unforeseeable. While it may be scary at times you can navigate those periods with the skill and wisdom you have gathered in times of preparation. Many a great leader before you have been tested with things they didn’t anticipate. How they handled times of adversity can be sources of inspiration for you. What challenges are you facing today? As you learn from their examples you can apply those lessons to your current situation. Preparation is the key to your success. Walk with confidence knowing that the lessons you have learned have equipped you for the challenges before you.

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The Selfie Generation: A Call to the Renewal of Servant Leadership

A leader is best when people barely know he exists, when his work is done, his aim fulfilled, they will say: we did it ourselves. – Lao Tzu

In 0.2 seconds after typing the word “selfies” into the Google search engine more than 17 million results turned up. To say that we live in a narcissist generation is obviously an understatement.

For those of you who have been visiting another planet and are not up to speed on what a selfie is let me introduce you to the phenomenon. Selfies, as defined by the Urban Dictionary are, “pictures taken of oneself while holding the camera at arm’s length.” In recent months it has become the trendy thing to do and mimic since the likes of Ellen and other celebrities have turned it more into a fun fad.

While on the surface there is nothing wrong with selfies (yes, I have taken one or two myself) there is a broader or deeper prevailing issue I’d like to explore as it relates to leadership styles. To be clear, in this writing my reference to selfies is a depiction of self-indulged leaders and not about the practice as defined in the Urban Dictionary. My concern is that with the rise of the selfie generation we are in danger of losing sight of the meaning and relevance of servant leadership.

A leadership pyramid I studied some years back by John Maxwell showed that the higher one climbs as a leader the more rights he or she surrenders. In its place is more responsibility. My concern is how less rights and more responsibility fits the narrative of a selfie culture. How do servant leaders emerge from this mindset? How do selfie leaders measure up against servant leaders? Here are but a few examples.

Selfie leaders choose style whereas servant leaders choose substance.

For the selfie type of leader it’s all about their image. Decisions are made and based upon not what’s best for the organization or team but how it makes him or her look. It’s a leadership trap to be sure. Everyone wants to be liked and to be popular, but servant leaders gave up that right a long time ago. Servant leaders will stand for and with those who choose substance over image. In the end it’s about honoring their principles over their popularity. The servant leader sets the example with his integrity.

Selfie leaders are more concerned about receiving while servant leaders care more about giving.

Nothing will more clearly define and set the two apart more readily than this. The selfie leader is all about what’s in it for him while the servant leader is about giving. It’s all in the math. The selfie subtracts (takes) while the servant leader adds (gives). It’s a reflection of the heart and priorities. The servant leader sets the example not by what he takes but by what he sacrifices and gives.

Chart is courtesy of: Developing the Leader Within You, by John Maxwell.

Selfie leaders care more about their position while servant leaders care more about their people.

There is no substitute for the human equation in leadership. Positions come and go, but at the end of the day the servant leader who cares less about his title and more about his people is the one who will survive. Selfie leaders can’t help themselves. Eventually it all comes back around to them. Selfie leaders will do whatever it takes to protect that which matters least (position or title) while using the people who matter the most. It’s a sad trap many aspiring leaders fail to see. The servant leader sets the example by modeling humility.

Max de Pree said, “The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.” I believe this leadership philosophy is needed today and is a blueprint for the future. Servant leadership is not about being a weak leader but rather a strong and convincing one. The ultimate measure of a leader’s power is not found in the authority that he or she is willing to grab hold of but in what they are willing to lay down. It’s not determined by demanding more rights but in assuming more responsibility.

I believe now more than ever in the power of servant leadership. What do you say?

I welcome your feedback:

1. What do you believe are the biggest barriers to servant leadership today?

2. Are the selfie leaders as described here more the norm or the exception in your opinion?

3. What tangible things can you do to help build a servant leadership mentality?

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Leadership Minute: Get Along

Posted May 1, 2014
by admin
1 Comment on Leadership Minute: Get Along

The most important single ingredient in the formula of success is knowing how to get along with people. – Theodore Roosevelt

Knowing how to get along with people is essential in leadership. Building relationships based on trust and respect is necessary if you want to get things done. While it may a stretch to like everyone or for everyone to like you it is a game-changer if don’t know how to get along with others. You develop your leadership skills when you develop your relationship skills. At times you will have to separate the personal from the professional in order to move forward. And the person you think is not your friend now in the long run may be the one to surprise you down the road. The point here is simple: you can get more done and will be more productive when you learn to build bridges to other people instead of burning them. Get along to get ahead.

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