Leadership Minute: Play Your Hand Well

hand

Denis Waitley said, “Success in life comes not from holding a good hand, but in playing a poor hand well.” Not every hand you are dealt is going to be a good one. It’s just the way life works. As a leader it is not so much the hand you are dealt but the attitude you choose that will set you apart. It’s easy to play a good hand well and create the outcome you desire. The test of your leadership is found in taking the poor hand you were dealt and playing it well. Everything happens for a reason. Your challenge is to find the purpose.

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

Front Cover_Leaders Without Borders1    great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

In a Cave with a Bear on a Sunny Day: Lessons for Leaders in a Jam

bear

Circumstances don’t make a person; they reveal him or her. – Richard Carlson

The story is told of two hunters who came across a bear so big that they dropped their rifles and ran for cover. One man climbed a tree while the other hid in a nearby cave. The bear was in no hurry to eat, so he sat down between the tree and the cave to reflect upon his good fortune.

Suddenly, and for no apparent reason, the hunter in the cave came rushing out, almost ran into the waiting bear, hesitated, and then dashed back in again. The same thing happened a second time. When he emerged for the third time, his companion in the tree frantically called out, “Woody, are you crazy? Stay in the cave till he leaves!” “Can’t,” panted Woody, “there’s another bear in there.”

It’s certainly not uncommon as a leader to be in tight spots from time to time. Like the two hunters you can find yourself in a bear jam that can alter the course of your day in a hurry. And when you take into consideration the way stress impacts your team members then it is important as a leader to put it all in perspective.

Research conducted by businessknowledgeresource.com (http://bit.ly/11Kaa6Y) cited some of the top causes of stress at work that include: no appreciation, no feedback good or bad, unclear policies and no sense of direction, random interruptions, and lack of control to name a few. If these causes or any other infringe on the daily demands of your leadership then the necessity for perspective will be even greater.

We learn from the example of the hunters four lessons to consider when you find yourself up a tree, in a cave, or otherwise stressed out by the demands of your job.

Don’t panic. The first mistake the hunters made after discovering the bear was to drop their rifles and run. They immediately gave up any leverage they had by making a hasty decision based upon their assumptions.

When your first inclination as a leader is to panic without gathering all the facts you place those around you in compromising positions. Not every problem is as bad as it may appear at first glance and if you stay calm under pressure you can make smarter decisions.

Stick together. Each hunter reacted in a way that seemed right at the moment. One climbed a tree and the other ran into a cave. Now instead of being united in strength they are divided in weakness and have multiplied their problems. By doing their own thing they limited their options.

Sticking together and working together is a Leadership 101 principle. But when you consider the predicaments you can find yourself in when you ignore it then it makes the reminder worth repeating. John Wooden said, “It’s what you learn after you know it all that counts.” And in this case it can make the difference between sitting atop a tree as a meal-in-waiting for a bear and using your leadership skills to your advantage. Play it smart and stick together.

Consider the big picture. In the heat of the moment the hunters did what they thought was best. We all do. But unfortunately they failed to keep the big picture in mind. Ultimately, it was not the bear they could see that was the problem but instead it was the one in the cave they didn’t see at first.

Having a clear understanding of the big picture of your organizational mission and values is an essential element of your leadership. It’s through the prism of the big picture that the smaller ones are put into context. Don’t allow your immediate short term problem to change your long term view.

Run in the right direction. Out of fear the hunters ran. One ended up in a cave and the other in the top of a tree. Each had a perspective that was created by the direction they ran and where they stopped. While their problem (the bear) was stationary their approach was scattered.

Moving in the right direction is essential to solving the challenges you face as a leader. Having everyone on the same page is important. While differing perspectives is valuable it will not do you any good if you are not working in harmony.

It’s as you refuse to panic that you succeed. It’s as you stick together you win bigger battles. It’s as you consider the big picture that you stay focused on your mission. And it’s as you run in the right direction you solve the right problems.

© 2013 Doug Dickerson

Doug’s books: Leaders Without Borders & Great Leaders Wanted! are available at his website. Order your copies today!

Front Cover_Leaders Without Borders1     great-leaders-wanted-front-covera
Visit Doug’s website at: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: Keep Moving!

moving

Elbert Hubbard said, “The world is moving so fast these days that the man who says it can’t be done is generally interrupted by someone doing it.” I suppose it is just natural for someone to say, “It can’t be done.” Negative people are not necessarily hard to find. But as a leader it is important that you keep moving. Never put down stakes next to negative people whose only intent is to hold you back. Keep your sights high, your vision clear, and your purpose strong. Keep moving in the direction of your dreams!

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

Front Cover_Leaders Without Borders1    great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: Listen to the People in the Trenches

listen

Hans Finzel said, “Leaders by their very nature tend to be removed from the front lines of battle in the organization. Therefore they must listen to those in the trenches, relying on that information to make wise decisions.” It is a critical part of your leadership to listen to your people. It is essential that you listen to your front line people. Knowing, understanding, and responding to what it being said in the trenches positions you make better decisions and to deliver what they need to get the job done. Are you listening?

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

Front Cover_Leaders Without Borders1    great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: Don’t Give Up!

giveup

Walter Elliot said, “Perseverance is not a long race; it is many short races one after the other.” Let’s be honest, leadership can be demanding and it can take a personal toll. Running the race of leadership is not for the faint of heart. As you run your race and deal with the opportunities before you on this day, do so knowing that you are not alone. Find strength today in knowing that as you complete each short race you are one step closer to your goals and dreams. Stay strong. Dream big. Don’t give up!

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

Front Cover_Leaders Without Borders1    great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: Take Charge!

charge

Jim Rohn said, “Either you run the day or the day runs you.” And this is the challenge of your leadership. Are you taking charge of your day or are you letting it slip away from you? It slips away by not having a plan and allowing others to control your time and schedule. As a leader it is important to be flexible. The secret is to do so without relinquishing control. When you take charge of your day you are in command of your time, your priorities, and that which will give you the most in return. Remain calm and take charge of your day!

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

Front Cover_Leaders Without Borders1   great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

 

Please follow and like us:

Leadership Minute: Be Yourself!

beyourself

Dr. Seuss said, “Today you are you! That is truer than true! There is no one alive who is you-er than you!” There is no one else like you. The talents, gifts and abilities that you have are unique to you. Leaders come in many styles and stripes and that is certainly true about you. The need in leadership is for authenticity. Don’t try to be someone you’re not. Discover the unique God-given qualities that you have and use them to the best of your ability. When you discover the joy of doing that you won’t have time to think about being anything else. Be yourself!

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

Front Cover_Leaders Without Borders1   great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

It’s Time to Face the Music: Making the Leadership Connection with Your Customers

facethemusic

The bigger we get the smaller we have to think. Customers still walk in one at a time. – Sam Walton

A story is told of how many years ago a man conned his way into the orchestra of the emperor of China although he could not play a note. Whenever the group performed, he would hold his flute against his lips, pretending to play but not making a sound. He received a modest salary and enjoyed a comfortable living.

Then one day the emperor requested a solo from each musician. The flutist got nervous. There wasn’t enough time to learn the instrument. He pretended to be sick, but the royal physician wasn’t fooled. On the day of his performance, the imposter took poison and killed himself. The explanation of his suicide led to the phrase that found its way in to the English language: “He refused to face the music.”

Facing the music with your customer is a matter of good leadership. Knowing where you stand with your consumer is paramount to your success. The findings by the 2013 Edelman Barometer of Trust (http://bit.ly/VKfWVd) indicate that there is a great deal of work to be done. Everyone wants to be a leader and we understand the need for it, but there’s a problem: many consumers don’t trust leaders. According the to report less than a fifth of the general public believes that a business leader can be trusted to tell the truth or make an ethical decision.

Making the leadership connection with your customer is a leadership issue of the highest order. Facing the music is how you begin. Are you taking an honest look and properly assessing your relationship toward your customer in a way that will build trust and credibility? Here are three ways to begin the process.

Be open to the facts. Facing the music may not be a pleasant experience as you assess your current footing but if you are going to build trust with your customers you must be willing to do it. If you are not listening to them then they will go where their voice is heard and valued.

Internally you must analyze your customer relationship in many ways. A great example of how this is being done is found with Amazon’s Jeff Bezos and their ‘culture of metrics’ (http://bit.ly/RrWmd4) approach that keeps all eyes focused on the customer. Amazon tracks its performance against nearly 500 measurable goals, and nearly 80% of those have to do with customer objectives. The first step to making the leadership connection with your customers is to be open to the receiving the facts as they currently exist.

Be willing to change. When you face the music as it relates to your customers and you have an honest assessment of your positioning with them you must then be willing to act. Change works to your advantage only because of what you do with your knowledge. For example, if you have a disgruntled customer then you have a choice. Listen to them, help them, and keep them, or lose them.

Writing for Inc., (http://bit.ly/12C9apz) Maria Tabaka says, “Be thankful that your customer is willing to tell you what most won’t. It’s a gift that may offer you insight into problems that other customers aren’t willing to share… It’s a proven fact that when conflict is resolved well, a customer can become an even more devoted fan than they would have if there was never a problem in the first place.” When you empower yourself with the facts and demonstrate a willingness to change in order to meet your customers’ needs then you are on the path to greater success. Embracing this leadership challenge is essential to building the kind of relationships that will sustain you today and into the future.

Be vigilant going forward. The corrections you make today will help you today but the longevity of your success is a matter of vigilance. The needs, desires, and wants of your customers is constantly changing and evolving. Are you prepared to meet the challenges they bring?

A working formula for your vigilance looks like this:

RB (Relational Building) + CK (Customer Knowledge) = MB (Mutual Benefit).

Simply put, making the leadership connection with your customers begins by building relationships and knowing their wants and needs. When these two things become your priority you will not have to worry about your success. It will take care of itself. And it shows good leadership.

Are you prepared to face the music?

© 2013 Doug Dickerson

If you enjoy reading Doug’s leadership insights you will especially enjoy reading his leadership books, Leaders Without Borders & Great Leaders Wanted! Visit his website and order your copies today!

Front Cover_Leaders Without Borders1   great-leaders-wanted-front-covera

Visit Doug’s website at www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: Stay in Control

control

Tom Landry said, “Leadership is a matter of having people look at you and gain confidence, seeing how you react. If you’re in control, they’re in control.” Often time your influence as a leader can be wielded by your presence just as much as it can by your words. Your posture as a leader speaks to your team just as much as your words do. You can give your team the confidence they need to go forward when you show them that you are in control and despite any circumstance you remain calm. Make sure your words and actions are in agreement. Stay in control!

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s leadership books, Leaders Without Borders & Great Leaders Wanted! Stop by this weekend and order your copies!

Front Cover_Leaders Without Borders1   great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us:

Leadership Minute: You Are Important

important

Nathaniel Hawthorne said, “Every individual has a place to fill in the world and is important in some respect whether he chooses to be so or not.” Never underestimate your importance as a leader. Your ability to make a difference in the lives of others on a regular basis is a blessing. The good thing is; you do not have to have a title to do it. Your importance has nothing to do with the position you hold. It has everything to do with your willingness to be a force for good. You have a place to fill in the world. Go out and make a difference!

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s leadership books, Leaders Without Borders & Great Leaders Wanted! Visit his website to order your copies today.

Front Cover_Leaders Without Borders1  great-leaders-wanted-front-covera

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment

Please follow and like us: