When You’re Stuck in a Rut

rut

Optimism is the faith that leads to achievement. Nothing can be done without hope and confidence. – Helen Keller

A story is told of Floyd Collins who in February, 1925, climbed into Sand Cove in search of fortune. Suddenly, his lantern failed. Crawling through the darkness, Collin’s foot hit a seven ton boulder. It fell on his leg, trapping him in the coffin-like narrows of a dark, subterranean straitjacket. For days Collins was trapped 125 feet below the ground in an ice-cold space 8 inches high and 12 inches long.

In the meantime, his plight became a national sensation. As the rescue attempt wore on, some 50,000 tourists bought hot dogs, balloons, and soft drinks from vendors at the cave in Kentucky. But in the end, Floyd Collins died alone, in the icy darkness, crying out deliriously, “Get me out. Why don’t you take me out? Kiss me goodbye, I’m going.”

The tragic ending for Floyd Collins was the result of being trapped with no means of escape. While the circumstances are not as dire as Collins’, many people find themselves stuck in a rut in their places of employment with seemingly no way of escape.

Writing in Forbes, (http://onforb.es/Jph1YV) Susan Adams recently highlighted results of a Right Management survey that revealed 19% of workers in the U.S. and Canada said they were satisfied with their jobs. Another 16% said they were “somewhat” satisfied. But the rest, nearly two-thirds, said they were not happy at work. Twenty-one percent said they are “somewhat unsatisfied” and 44% said they were “unsatisfied.” A Mercer survey revealed that between 28% and 56% of employees in 17 spots around the globe wanted to leave their jobs.

With survey results such as these there is a good chance that you or someone in your office is among the statistics of those who would bolt if given the chance. For reasons such as economic factors many choose to stay although their heart is just not into it. So what is one to do when they find themselves stuck in a rut? There are many possibilities. Here are a few.

Come clean about your feelings.  It’s only with an honest assessment of where you are and how you feel can you begin to turn the tide of where you are and more importantly, where you want to go. Suppressing your feelings of anxiety, frustration with regard to your work only deepens the feelings of being stuck and diminishes your capacity to think of ways to overcome it.

Renew your purpose and passion. Use time this summer to re-charge your emotional batteries and gain some fresh perspective. No one is immune from the physical, mental, and emotional exhaustion that can disrupt your sense of purpose. Smart leaders understand the necessity to get away from it all and get recharged. Do it.

Become an agent of change. Identifying areas where constructive change could be beneficial could be just what the doctor ordered. When you feel stuck in a rut it can be the result of the mundane and tired old way of doing things. Shake things up. Look for new and more efficient ways of improving your systems. Invite fresh sets of eyes to look at your operation. To make things better you have to take the first steps. Change doesn’t happen by chance. Initiate it.

Work on your attitude. Zig Ziglar was right when he said, “Your attitude, not your aptitude, will determine your altitude.” Many people are in ruts of their own making because their attitude is in a rut. Your attitude is a choice and it’s something you have to take command of every day. Your attitude is the lens by which you see everything around you. Keep it positive.

Plough through. Sometimes the only way to get out of your rut is to plough through it. Instead of looking at how bad you think things are around you try counting your blessings instead. Instead of thinking the grass is greener on the other side of the fence why not fertilize your own grass and make it greener? Tough times do not last but tough people do. Sometimes you just have to plough through.

When you are in a rut, be honest about where you are,  rekindle your passion and purpose, change what you can – starting with your attitude, and plough though. Don’t allow the ruts of life and work to keep you down.

What do you say?

© 2013 Doug Dickerson

If you enjoy reading Doug’s columns you will especially enjoy reading his books, Leaders Without Borders & Great Leaders Wanted! Visit his website at www.dougsmanagementmoment.blogspot.com to order your copies today.

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Leadership Minute: Pleased to Lead

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Elbert Hubbard said, “Be pleasant until ten o’clock in the morning and the rest of the day will take care of itself.” This humorous quip is a reminder of one of the essentials of leadership. We often think of leadership in terms of competencies and skills. After all, we tend to measure leadership by results. But lest we forget, there is a characteristic of leadership that is equally as important. Are you a pleasant person to be around? Your disposition is a complement to your leadership position. When you are pleasant toward others it creates the atmosphere needed for everyone to succeed. Be pleasant.

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

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Leadership Minute: What Are You Talking About?

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Brian Tracy said, “Leaders think and talk about solutions. Followers think and talk about the problems.” Indeed there will always be problems to talk about. But as a leader you have the opportunity to shape and define the conversation. You can either join the chorus of those who only talk about the problem or you can guide the conversation toward solutions. When facing problems you can showcase your leadership style and model the expectations of those around you by the way you talk. Seize the moment, talk about solutions, and bring others into that conversation. What are you talking about?

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

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Leadership Minute: Grow Others

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Jack Welch said, “Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.” The growth and goal of any leader is about growing others. It is the privilege of leadership. Realizing the necessity of your own growth is important too. The early years tend to bend toward growing yourself and perhaps a larger emphasis on your own success. But as you grow and mature as a leader the focus shifts toward the growth and development of those around you. Grow yourself. Grow others. Grow daily.

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

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Leadership Minute: Simplify

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Colin Powell said, “Great leaders are almost always great simplifiers, who can cut through argument, debate, and doubt to offer a solution everybody can understand.” This is one of the most admirable qualities I see in leaders. Like you, I’ve seen my share of leaders who can take the complex and build on it. But it’s refreshing when a leader can simplify the complex, build a consensus around a solution, and put in place a plan of action along with the right people to solve it. One of the best and most underused tools in your leadership toolbox is simplicity. Don’t be afraid to use it.

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

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Leadership Minute: A Day of New Beginnings

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Nido Qubein said, “Your present circumstances don’t determine where you can go; they merely determine where you start.” The circumstances you face today are nothing more than starting points to something great. You must be careful not to allow your present circumstances to define your future in a negative way. Everyone has a starting point and an end point on this day. Today is a gift that you have been given to lead, serve, give, overcome, build, and be the leader you were destined to be. It’s a day of new beginnings. Get started!

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

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The Human Touch Makes the Difference

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Always render more and better service than is expected of you, no matter what your task may be.” – Og Mandino

In the book, “It’s Not About the Coffee”, Howard Behar, the former president of Starbucks International, relates an observation during a store visit. A customer approached a barista and explained that he didn’t like the drink he had just purchased. The customer wanted a new drink.

To make the customer feel satisfied, the barista opened the till and handed the customer a cash refund and then commenced to make the customer a new drink. Was that the best response? From a purely economic point of view, obviously not.

Behar says the way they teach people to handle a situation like that is to apologize and offer to remake the drink. There’s a good chance the customer would have been satisfied and everyone would have benefited. He didn’t have to give the money back. But this response was better than a lot of others. It was an honest, care-filled exchange, and the barista demonstrated that he understood and appreciated the most important element of his role: human service. In the business of life, what can be wrong with that?

Behar concluded the story with the simple reminder that as long as you know why you’re here, as long as all of you together know why the organization exists; you’ll get to where you need to go.

If you have a desire to be a player in the competitive marketplace that exists today then you must acknowledge the need for and re-engage your team in this leadership skill known as the human touch. With it you can excel and without it you will be at a distinct disadvantage. Here are three characteristics of leaders who have the human touch.

They know what business they are in. No business will succeed or prosper without people. Without people you will fail. As Behar likes to say, ““At Starbucks, I’ve always said, we’re not in the coffee business serving people, we’re in the people business serving coffee.” The philosophy is profoundly simple yet so hard to embrace. Until you have a day of reckoning whereby you understand this leadership principle you will always struggle.

Leaders who understand the human touch know that people are the driving force of your business. How you treat people, serve them, and respect them makes all the difference in the world to your success. Take care of people and they will take care of you.

They are problem solvers. At the closest point of contact between your team members and your customers should come the highest degree of problem solving skills. When team members are allowed to act and solve problems without having to jump through multiple hoops to get there it is a positive reflection of your leadership. This can only happen in a corporate culture where the skills of the human touch are given priority and when your people are empowered.

The lifeblood of your business is people. The problems people bring you are simply opportunities to showcase your skills and to prove them right by choosing to come to you with their needs. Leaders with the human touch welcome new challenges and are always looking for ways to make things better. In business it’s a simple rule – people love problem solvers.

They are creative thinkers. Excelling at the human touch requires non-conventional thinking. It necessitates making an effort to see things with a creative eye and fresh perspective. Creative thinkers are not bound by the dictates of the rule book but prefer the flexibility of crating new opportunities for success that at times may be unwritten.

The barista in Behar’s experience is but one example of creativity at work in which the human touch was more important than the rule book. It’s when you empower your team with the skills of the human touch that you begin to transcend from success to significance.

Leaders with the human touch do this by knowing what business they are in, excelling at problem solving, and are creative thinkers. Human service is not always easy, but in order to get ahead you must command that leadership skill. The human touch makes the difference.

What do you say?

 

© 2013 Doug Dickerson

 

If you enjoy reading Doug’s columns you will especially enjoy reading his books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

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Leadership Minute: Walk Lightly

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Seneca said, “He who has great power should use it lightly.” There is great responsibility attached to your leadership. Regardless of the title you have and the importance of the daily decisions that you make it comes down to humbly accepting the responsibility and learning how to walk lightly with that mantle. Just as it’s important to use your power lightly so should you carry yourself lightly as well. Having power is a privilege, walking lightly is a choice, leading wisely is a necessity. Servant leadership is how you do it.

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

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Leadership Minute: New Guidelines

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Robert H. Schuller said, “Problems are not stop signs, they are guidelines.” One of the most powerful tools in the leader’s toolbox is that of a positive attitude. It is the one tool that can be used on a regular basis that can shape the outcome of problem situations in ways no other tool can. Your attitude can help you reconstruct problems by turning them into possibilities by helping you change the way you see them. Are you seeing a lot of problems before you today? Open up your toolbox, select a positive attitude, and put it to work. Soon you will not be looking at problems but instead you will begin to see guidelines.  Make it a great day!

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

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Leadership Minute: People Business

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Howard Behar (former president, Starbucks Intl.) said, “At Starbucks, I’ve always said, we’re not in the coffee business serving people, we’re in the people business serving coffee.” Until we understand this concept as leaders we will always miss the mark of our true potential. Until we understand that we are in the people business we will have misdirected motives, and thus, unmet expectations. As leaders we are in the people business first. When you take care of people, they will take care of your product (whatever your product might be). When you make people your priority you will act different, think different, lead different, and succeed in a different way. Are you in the people business?

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today!

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