No one is more definite about the solution than the one who doesn’t understand the problem. –  Robert Half

A story is told about a professor at the University of Pennsylvania Law School who used to start his first day of class by putting two figures on the blackboard: 4 2. Then he would ask, “What’s the solution?”

One student would call out, “Six.” Another would say, “Two,” and yet another would say, “Eight.” But the teacher would shake his head in the negative. Then he would point out their collective error. “All of you failed to ask the key question: What is the problem? Gentlemen, unless you know what the problem is, you cannot possibly find the answer.”

Many of the problems your organization faces will come across your desk. While this is not uncommon, especially for a small business, what should not be common is the way you address them. But unless you are tuned in to your people and their needs then what you perceive to be a problem may not be one at all.

Malcolm Forbes said, “When things are bad we take a bit of comfort in the thought that they could always be worse. And when they are, we find hope in the thought that things are so bad they have to get better.” What hope can be found in knowing that things could be worse? Here are three observations to help you understand problems and make the most of them.

Problems are symptoms. In order to correct a problem you must know what it is. When you are sick you go to the doctor because your body is telling you something is wrong. It’s after you tell the doctor your symptoms that he can make a diagnosis and give you the right medicine to make you well.

Too often in organizations there seems to be an abundance of “physicians” who think they have the cure for what’s wrong but are more like the students in the story who do not understand the problem.

The symptoms may be sluggish sales figures, missed deadlines, loss of productivity, or low morale to name a few. Your job is to get to the root of the problem and make corrections; it’s what sets you apart as a leader. But first, you have to make sure you solving the right problem.

Problems are opportunities. The real test of your leadership comes after identifying the problem. You are not in a position of leadership merely to put out fires. Problems can be blessings in disguise when you tap into the unexpected opportunities they present.

Liu Chi Kung, who placed second to Van Cliburn in the 1948 Tchaikovsky competition, was imprisoned a year later during the Cultural Revolution in China. During the entire seven years he was held, he was denied the use of a piano. Soon after his release, however, he was back on tour.

Critics wrote in astonishment that his musicianship was better than ever. “How did you do this?” a critic asked. “You had no chance to practice for seven years.” “I did practice,” Liu replied, “Every day I rehearsed every piece I have ever played, note by note, in my mind.”

Liu trained himself daily to play his music in spite of his circumstances. As a leader, you have to train yourself to not always see problems, but to see opportunities that can come from them. What opportunities do you see?

Problems are benchmarks. Charles F. Kettering said, “Problems are the price of progress. Don’t bring me anything but trouble—good news weakens me.” Progress seldom comes easy and the problems you face are the signposts on your road of achievement.

Each new challenge you overcome is a testament to your leadership and an example to the rest of your team. It’s when you successfully work though the challenges you face that you model the leadership you expect and the leadership skills that will empower your team.

When problems come be sure to identify them correctly, look for the opportunity you now have, and grow from the experience. What problems will you overcome today?

What do you say?

 

© 2013 Doug Dickerson

 

 

If you enjoy reading Doug’s columns you will especially enjoy reading his books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

          

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Abraham Lincoln said, “The time comes upon every public man when it is best for him to keep his lips closed.” Leaders are in the business of communicating. Be it with spoken words or written, communication is essential to your craft. And yet one of the hardest disciplines to master is that of silence. It’s especially difficult when you have something blunt to say in a moment of anger or frustration and the words you are tempted to use may not be appropriate. As a leader it’s important that the words you choose and are used at the right time. Rather than eat your words later it might be good to take a deep breath, resist the urge, and zip your lips! You will be glad you did.

 

 

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

               

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Jim Rohn said, “Learning is the beginning of wealth. Learning is the beginning of health. Learning is the beginning of spirituality. Searching and learning is where the miracle process all begins.” I will add one more: learning is the beginning of leadership. Developing as a leader is a lifelong learning process. The only way to grow as a leader is to be a student of leadership. It’s that simple. The test of your learning is found in the daily application and practice of leadership which is not always so simple. It’s found in the things you do right as well as in your mistakes. Opportunities to learn leadership are abundant. Never stop being a student.

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

          

Website: www.dougsmanagementmoment.blogspot.com

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Life is too short to be little. – Benjamin Disraeli

The late Fred Rogers, speaking at his acceptance speech into the Television Hall of Fame, gave a speech that I believe typifies what leadership is truly about. Rogers says, “Fame is a four-letter word: and like tape or zoom or face or pain or love, what ultimately matters is what we do with it.

I feel that those of us in television are chosen to be servants. It doesn’t matter what our particular job, we are chosen to help meet the deeper needs of those who watch and listen – day and night!

The conductor of the orchestra at the Hollywood Bowl grew up in a family that had little interest in music, but he often tells people he found his early inspiration from the fine musicians on television.” Rogers’s perspective on what is truly important may seem like a throw-back in time, but the message is timeless.

Rogers added, “Who in your life has been a servant to you…who has helped you love the good that grows within you? No matter where they are-either here or in heaven-imagine how pleased those people must be to know that you thought of them right now. We all have only one life to live on earth. And through television, we have the choice of encouraging others to demean this life or to cherish it in creative, imaginative ways.”

As defined by John Maxwell, leadership is influence. And with the influence you have as a leader, you will add value to the lives of others by your leadership style or it will be characterized by missed opportunities. How you see yourself will determine the direction you travel.

Italo Magni said, “If you’re talking with your head, you’re going to speak to their heads. If you’re talking with your heart, you’re going to reach their hearts. If you talk with your life, you’re going to reach their lives.” So here is the question: on which level do you want to lead? Discover these simple secrets and understand the most effective way to lead.

When you lead with your head you can help. There is certainly an advantage to leading from a position of knowledge. To be sure, it lends credibility when you lead and speak with understanding and from experience. But leading with your head can only take you so far.

Howard Hendricks said, “You can impress people at a distance, but you can impact them only up close.”  You can draw a person in with your knowledge but if you want to keep them there and truly make a difference there has to be more.

When you lead with your heart you can make a difference. When you lead on this level you have taken a giant step in expanding your influence. When you lead with your head you earn respect because of what you know; but when you lead with your heart, you earn a following because of who you are.

Malcolm Forbes said, “At the heart of any good business is a chief executive officer with one.”  Leading from the heart provides the emotional intelligence that you need to integrate head knowledge into a plan of action that can easily be embraced. Until you connect with the heart you will never get to the life changing encounters that come from leading with your life.

When you lead with your life you change the world. Leading with your life is the most powerful form of leadership. This level of leadership embodies all that you know, all of your passions, and unites them into a life committed to adding value to others.

Fred Rogers also said, “If you could only sense how important you are to the lives of those you meet; how important you can be to the people you may never even dream of. There is something of yourself that you leave at every meeting with another person.” Stop and consider the relationships you have and how your influence is making a difference.

When you lead with your life your influence has no limits. What will be the measure of your leadership?

 

© 2013 Doug Dickerson

*This column was originally published in 2011.

If you enjoy reading Doug’s columns you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

          

Website: www.dougsmanagementmoment.blogspot.com

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Dale Carnegie said, “Don’t be afraid to give your best to what seemingly are small jobs. Every time you conquer one it makes you that much stronger. If you do the small jobs well, the big ones will tend to take care of themselves.” Success in leadership tends to come in incremental steps. It’s in taking care of the small details that you achieve noticeable success in the large things. On your journey to success there are no steps so small that they don’t require your best effort. Take care of the small jobs and they will take care of you. In order to be a big success you have to be a small success.

 

 

If you enjoy reading the “Leadership Minute” you will especially enjoy reading Doug’s books, Leaders Without Borders & Great Leaders Wanted! Visit Doug’s website to order your copies today.

            

Website: www.dougsmanagementmoment.blogspot.com

Follow at: www.twitter.com/managemntmoment