leadership – Page 26 – Doug Dickerson on Leadership

Leadership In a Word: Resolve

Posted February 9, 2018
by dougdickerson

Wise to resolve, and patient to perform. – Homer

Word study

1 obsolete : dissolve, melt

4a : to deal with successfully : clear up

resolve doubts

resolve a dispute

b : to find an answer to

c : to make clear or understandable

d : to find a mathematical solution of

e : to split up into two or more components especially in assigned directions

resolve a vector

5: to reach a firm decision about

resolve to get more sleep

resolve disputed points in a text

Source: Merriam-Webster

A word about resolve

As in many words that come to mind when one thinks of leadership, resolve is one that continuously makes the list. It’s in our resolve that we made as leaders.

I was reminded of a story I heard about President Abraham Lincoln. The final draft of the Emancipation Proclamation was taken to Lincoln at noon on January 1, 1863. Twice the president picked up his pen to sign it, and twice he laid it down. Turning to Secretary of State William Seward, he said, “I have been shaking hands since 9:00 this morning, and my right arm is almost paralyzed. If my name ever goes into history, it will be for this act, and my whole soul is in it. If my hand trembles when I sign the proclamation, all who examine the document hereafter will say, ‘He hesitated.'”

The president then took up the pen again and slowly but firmly wrote, “Abraham Lincoln.” That historic act endeared Lincoln to the world as the Great Emancipator.

While the things you do may not rise to the level of the Emancipation Proclamation, resolve, nonetheless, is crucial to your success as a leader. Many things will compete for your time and attention. Distraction will come your way. Tough and unpopular decisions will be yours to make. Your resolve in these times is what will see you through. So here are a few points of clarity to help you define your resolve with yourself and with the people you lead.

Resolve to listen to your people

What makes you a leader of significance is found not so much in your ability to talk but in how well you listen. Listening is a lost art in communication. Resolve to listen more.

Resolve to believe the best in your people

The people you lead not only need your ear but they also need your heart. When you resolve to believe the best in your people and see them as “10’s” they will rise to the challenge.

Resolve to challenge your people

Bringing out the best in your people means raising the bar for your people. Let them know that their goals, dreams, and aspirations and yours are one in the same. Resolve to lift your team to new levels.

Resolve to never stop growing

Simply put, the growth of the leader determines the growth of the people. As a leader, you set the example. You can’t lead people to new levels of growth and development if are not growing yourself.

Resolve to live in your ‘why’

“The two most important days in your life,” said Mark Twain, “are the day you were born and the day you find out why”. Resolve to know your ‘why’ and live it. This is your purpose, this is your destiny, and this must be your resolve as a leader.

Resolve quotes

“Resolve never to quit, never to give up, no matter what the situation”. – Jack Nicklaus

“Resolve to learn something new everyday. Because every 24 hours, you have the opportunity to have the best day of your company’s life”. – Harvey Mackay

“Your success and happiness lies in you. Resolve to keep happy, and your joy and you shall form an invincible host against difficulties.” – Helen Keller

“Determination gives you the resolve to keep going in spite of roadblocks that lay before you”. – Denis Waitley

A final word

A leader’s resolve, I believe, is one of the noblest of characteristics he or she possesses. With it, you can lead with integrity and authority. In many areas of your leadership, you will be required to summons resolve. Courageously embrace it.

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Leadership In a Word: Mentors

Posted February 1, 2018
by dougdickerson

Seek out counsel and be a mentor to people, because they learn how to be mentors. – Cathy Engelbert

Word study

: a friend of Odysseus entrusted with the education of Odysseus’ son Telemachus

2a : a trusted counselor or guide

a mentor who, because he is detached and disinterested, can hold up a mirror to us
—P. W. Keve

b : tutor, coach

The student sought a mentor in chemistry.
Source: Merriam-Webster

A word about mentors

Long before John Maxwell, Jim Collins, Andy Stanley, Simon Sinek, Patrick Lencioni and many others who have inspired me on my leadership journey; there was Dr. Tom Wilson.

It was in Dr. Wilson’s organizational behavior and leadership class at Southeastern University more than thirty years where the flame and passion for leadership was ignited in me.

We bonded quick and shared a passion for reading. We’d exchange books and talk about them. He was a challenging professor but caring. He inspired and prodded us to become our best and did it in a way that if he said we were going to charge hell with squirt guns we’d all sign up and do it.

But most of all, he was a mentor. And for that, I will forever be grateful. With great sadness, I’ve learned of his recent passing. He will be remembered fondly and missed greatly.

As I reflect on what Dr. Wilson meant to me personally, I can’t help but think of the impact and importance each of us has for mentors in our lives.After more than thirty years removed from his classes and more than a few gray hairs now, I am more intentional about the impact I can have in the lives of others.

Writing the Harvard Business Review, Jack Zenger addresses the critical need for leadership training at an earlier age. HIs research shows that the average age of supervisors entering leadership training is 42. However, the average age of supervisors is 33. Simply put, we are waiting much too long to equip them with the leadership skills needed to succeed.

The simple truth is this – we need mentors who can impart their wisdom and knowledge on to us. As leaders, we never stop learning and we must never stop growing. Mentors can speak truth into our lives and help us keep a healthy perspective.

My purpose – my why is about developing, inspiring, and mentoring as many leaders as I can. That passion, in large part, was because one professor cared enough to pour into the lives of his students in ways he probably never realized.

Thank you, Dr. Wilson and Godspeed.

Mentoring quotes

“ The best way a mentor can prepare another leader is to expose him or her to other great people”. – John Maxwell

“Colleagues are a wonderful thing, but mentors, that’s where the real work gets done”. – Junot Diaz

“The delicate act of mentoring is someone is not creating them in your own image, but giving them the opportunity to create themselves.”. – Steven Spielberg

“My best mentor is a mechanic- and he never left the sixth grade. By any competency measure, he doesn’t have it. But the perspective he brings to me and my life is, bar none, the most helpful.” – Brendon Burchard

A final word

Being a mentor is one of the greatest gifts you can give. Be it in your house of worship, community, company, or otherwise enriching the life of a child – mentoring is one of the greatest acts of leadership and service.

*Note: Leadership In A Word is my writing theme for 2018. Each week the focus will be on a word that impacts you as a leader. My style is new but my message and commitment to delivering fresh leadership insight to you are the same. It’s my sincere desire to help you grow as a leader and to partner with you in reaching your full potential.

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Leadership In a Word: Humility

Posted January 25, 2018
by dougdickerson

Have the humility to learn from those around you. – John Maxwell

Word Study

Humility means “the state of being humble.” Both it and humble have their origin in the Latin word humilis, meaning “low.”
Humble can be used to describe what is ranked low by others, as in “persons of humble origins.” People also use the word of themselves and things associated with themselves; if you describe yourself as “but a humble editor” or refer to your home as your “humble abode,” you are saying that neither you nor your home is very impressive.
Source: Merriam-Webster Dictionary

A word about humility

In the sometimes rough and tumble world of leadership humility is not necessarily word that would describe the temperament needed in the face of adversity and tough decision making.

But I’d like to submit that humility is exactly what’s needed and in fact is the missing secret sauce in leadership.

In his book, My Years With Winston Churchill, Norman McGowan writes:

Winston Churchill was once asked, “Doesn’t it thrill you to know that every time you make a speech, the hall is packed to overflowing?” “It’s quite flattering,” replied Sir Winston. “But whenever I feel that way, I always remember that if instead of making a political speech I was being hanged, the crowd would be twice as big.”

Churchill, the powerful Prime Minister of Great Britain during a most turbulent time in world history, kept a proper perspective of himself and didn’t allow an over inflated ego cloud his judgment as a leader.

As a leader, there’s nothing wrong with being confident and sure of your abilities. The people you lead need solid, sound, and secure leaders at the helm.

But what is the tipping point when your leadership resembles arrogance, pride, egotism, self-importance, and pretentiousness more than humility?

Perhaps it’s time for some honest self-assessment and reflection. Better yet, why not put your cards on the table with your inner circle and allow them to speak truthfully to you about what they observe?

Humility in leadership is the understanding that it’s not about you or me, that the pathway to greatness is found through serving, and that the old adage is as true as it’s ever been – pride goes before the fall.

Humility quotes

“Humility is not thinking less of yourself, it’s thinking of yourself less”- Rick Warren

“Not so with you. Instead, whoever wants to become great among you must be your servant” – Jesus, Mark 10:43

“What humility does for one is it reminds us that there are people before me.” – Maya Angelou

“With pride, there are many curses. With humility there come many blessings.” – Ezra Taft Benson

“If you are humble nothing will touch you, neither praise nor disgrace, because you know who you are.” – Mother Teresa

A final word

The world is looking for strong leaders. But the often overlooked characteristic of strong leaders are those who are comfortable enough in their own skin to lead with humility.

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Leadership In a Word: Empathy

Posted January 10, 2018
by dougdickerson

Empathy is about finding echoes of another person in yourself. – Mohsin Hamind

Word Study

1: the action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experience fully communicated in an objectively explicit manner; also : the capacity for this

: the imaginative projection of a subjective state into an object so that the object appears to be infused with it. Source: Merriam–Webster

A word about empathy

Many characteristics belong in the mix for being a good leader. Empathy is crucial to that mix. That you have an awareness and intuition concerning the people you lead is essential to your success as a leader.

Too often however, many leaders are not engaged with the people they lead much less sensitive to their needs or receptive to their concerns.

Writing in usnews.com, Tom Risen cited a survey that showed “51 percent of U.S. managers are not engaged in their work, and another 14 percent are actively disengaged”. With this type of disengagement taking place in the workplace, is it any wonder that empathy is a leadership skill that needs to be addressed?

While some may be dismissive of the importance of empathy in leadership-that it’s just a “soft skill” that’s beneath them, I respectfully disagree.

What would the landscape of your organization look like if more leaders in it took the time to be invested and empathetic? How would morale be different? What if you, as a leader, were more intentional about the concerns of the people you lead? What would those characteristics look like? Here is a sampling.

The empathetic leader is connected to his people

The key to understanding your people is being with your people. The basis for effective leadership is found in building relationships. The disconnect many leaders struggle with is predicated on and is the consequence of poor relationships. If as a leader you are not working on the relationship the divide and disconnect will only widen.

The empathetic leader cares about his people

The most appreciable asset any leader has is his or her people. As you develop empathy as a leader you will come to discover that the success of your people is your success. Their concerns are your concerns. Their frustrations are your frustrations. And at the end of the day, their wins are your wins. With empathy, you put yourself in their shoes and commit yourself to doing everything within your power to ensure their success.

The empathetic leader listens to his people

Simply put, there’s no magic wand that a leader can wave to make them more empathetic. It’s a skill that is developed over time. It’s a two-fold process in which being intentional about it is paramount. Unless you commit yourself to the development of this skill it’s not going to just happen.

But just as important is art of listening. Empathetic leaders are careful and intentional about listening to their people. It’s when your people have your ear, you will have their heart. It’s as you listen to your people that trust is established, morale rebounds, loyalty is secured, and your leadership is proven. Listening is for your benefit just as much as it is theirs. Listening is not about appeasement, it’s about action.

Empathy quotes

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems.” – Stephen Covey

“I think we all have empathy. We may not have enough courage to display it.” – Maya Angelou

“Remember that everyone you meet is afraid of something, loves something, and has lost something.” H. Jackson Brown

“Empathy is the greatest virtue. From it, all virtues flow. Without it, all virtues are an act.” Eric Zorn

A final word

Empathy will elevate your leadership and it will help you build positive relationships with your people. It’s when you empathize with your people that you can more effective in leading them.

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Leadership In A Word: Courage

Posted January 2, 2018
by dougdickerson

It takes courage to grow up and become who you really are. – E. E. Cummings

Word Study

1300, from Old French corage (12c., Modern French courage) “heart, innermost feelings; temper,” from Vulgar Latin *coraticum (source of Italian coraggio, Spanish coraje), from Latin cor “heart” (from PIE root *kerd- “heart”). Words for “heart” also commonly are metaphors for inner strength. In Middle English, used broadly for “what is in one’s mind or thoughts,” hence “bravery,” but also “wrath, pride, confidence, lustiness,” or any sort of inclination. Replaced Old English ellen, which also meant “zeal, strength.” Source: etymonline.com

A word about courage

Author Leo Buscaglia tells a story about his mother and their “misery dinner.” It was the night after his father came home and said it looked as if he would have to go into bankruptcy because his partner had absconded with their firm’s funds. His mother went out and sold some jewelry to buy food for a sumptuous feast. Other members of the family scolded her for it. But she told them that “the time for joy is now when we need it most, not next week.” Her courageous act rallied the family.

Courageous leadership is not a hard thing to summon when times are good. But it can be more challenging in the face of adversity. For you, as a leader, it can be a game changer. It can make the difference between success and failure.

Think for a moment about where you are in your leadership journey. In what areas do you need to be more courageous? What fear or attitude is holding you back? As you go into 2018, let me encourage you to find courage in three specific areas.

Courage to run your own race

Your leadership journey is just that – yours. Let 2018 be the year to once and for all stop measuring your value and worth up against someone else’s. Stop with the comparisons. Embrace your own worth, value, and God-given abilities and stop worrying about what other people say or think.

Courage to break new barriers

Barriers to your leadership and how far you can go are not always defined by other people. Sometimes we are the ones holding ourselves back with our own limited thinking and attitudes. I’d like to challenge you this year to summon the courage to break new barriers and pursue your dreams. New opportunities are achieved and barriers are overcome by developing a courageous mindset and belief system.

Courage to embrace change

One of the keys to your success as a leader is to embrace the changes that will ultimately come your way. Find the courage to think to think differently when required, to change your perspective, and be open to new ideas. Values and principles are largely settled matters of leadership. Practices tend to be fluid and evolving. Your learning and application are constant. Summon the courage to embrace change.

Courage quotes

“Efforts and courage are not enough without purpose and direction” – John F. Kennedy

“Jump and you will find out how to unfold your wings as you fall” – Ray Bradbury

“Courage is grace under fire” – Ernest Hemingway

“Have I not commanded you? Be strong and courageous. Do not be frightened, and do not be dismayed, for the Lord your God is with you wherever you go.” – Joshua 1:9 ESV

A final word

As a leader in today’s world, you need courage. The courage you need to lead is gained with the confidence you have in yourself, with the people you surround yourself with, and your faith.

Let 2018 be your year for courageous leadership.

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Merry Christmas

Posted December 21, 2017
by dougdickerson

MERRY CHRISTMAS!

I’d like to take this opportunity to wish you and your family a Merry Christmas and a Happy New Year!

I would also like to thank you for following my blog throughout the year and for your readership. It’s my great pleasure to bring you my leadership insights each week.

I trust that 2017 was a really good year for you and that 2018 will be your best ever! I look forward to bringing fresh content to you in the new year and all of us growing together.

So from my family to yours – Merry Christmas! I will see you back here the first of January.

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Four Leadership Lessons from Ebenezer Scrooge

Posted December 18, 2017
by dougdickerson

Hello, Ebenezer, I’ve been waiting here for you… – The Ghost of Jacob Marley

Listen to most any radio station and you will hear the Christmas Carols. The stores are decorated and the bells are ringing. Yes, Christmas is upon us. Are you ready? Are you in the Christmas spirit?

The festivities and good cheer can bring out the best in people. It’s a time to reflect, give thanks, and give back.

But it’s also a time to look back on another year before it closes out and reflect upon your progression as a leader and to make plans for your growth and development going into the New Year. With the help of one such literary character of Christmas, we will learn some lessons of leadership that can help you all year.

Charles Dickens’ A Christmas Carol is a favorite for many. It’s a timeless story that has entertained for generations. But let’s not overlook the leadership lessons that can be found in the story. Here are four.

Epiphany’s happen for a reason

As Scrooge was preparing for bed he was visited by the ghost of his former business partner Jacob Marley. Marley shows Scrooge the fate that had befallen him due to the way he abused the poor and hoarded his wealth. Marley’s fate was now to walk the earthbound in the chains of his own greed. Marley explains to Scrooge that this too would be his fate if he did not change his ways.

There comes a time in the life of every leader that you must take stock of who you are, where you are, and re-connect with your purpose in life. Your epiphany can be a wake-up call to make some major changes in your life or it can be to reaffirm the course you are on. But regardless, pay attention and heed the warnings.

Not everything that glitters is gold

The Ghost of Christmas Past takes Scrooge on a stroll down memory lane from his time as a young man. He is seen enjoying a Christmas party given by his boss Mr. Fezziwig. But things take a foretelling turn when the ghost shows him a Christmas in which his fiancée, Belle, leaves him because she realizes he cares more about money than her. He then sees Belle several years later on Christmas Eve happily married to another man.

Scrooge was blinded by his love for money and by his greed. It became his identity. It was more important to him than relationships. In leadership the bottom line is not money; it’s people. Don’t mistake your money for power or your influence for integrity. They are not the same. When you are right on the issue of people and relationships everything else will eventually take care of itself.

Words matter

The Ghost of Christmas Present shows Scrooge the festivities of London as well as a sickly Tiny Tim, Cratchit’s son. Upon expressing his concern for the boy, the ghost informs him that he will die unless something changes. The ghost uses Scrooge’s words about “decreasing the surplus population” against him. Presented with two more sick children to see, again, his own words, “Are there no prisons, no workhouses?” come back to haunt him.

As leaders, it’s easy to get caught up in the moment and say things that we wish we could take back. I’ve spoken my fair share. How about you? Perhaps it’s time to learn how to pause a few seconds longer before speaking the first thing that comes to mind. How about a more kind and thoughtful approach? Make no mistake – words matter. And you can do a lot less damage with your mouth closed.

It’s never too late to change

The Ghost of Christmas Yet to Come shows Scrooge Christmas Day one year later where Tiny Tim has died just as the previous spirit predicted he would. Then the ghost shows Scrooge scenes of the death of a “wretched man” and how some people make fun of him and are even relieved that he is dead. The ghost then shows Scrooge the tombstone- and it bears his name. Scrooge weeps over his grave and begs for another chance before awakening to find that it’s Christmas Day. A remorseful Scrooge repents and becomes a generous man. He visits Fred, gives Cratchit a raise, and takes Tiny Tim under his wings.

To be sure, leaders are human and come with many flaws. But the story of Ebenezer Scrooge is a reminder about the importance of generosity, the value of relationships, and what matters most in life. It’s a reminder about the importance our lives moving in the direction of redemption.

*I wrote this article several years ago. I bring it back each year as a reminder to not be a Scrooge!

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Leadership And The Art of Change

Posted December 10, 2017
by dougdickerson

Life is a long process of getting used to things you started out to change. – Frank A. Clark

As the story goes, it was on June 4, 1783, at the market square of a French village of Annonay, not far from Paris, that a smoky bonfire on a raised platform was fed by wet straw and old wool rages. Tethered above, straining its lines was a huge taffeta bag 33 feet in diameter. In the presence of “a respectable assembly and a great many other people,” and accompanied by great cheering, the balloon was cut from its moorings and set free to rise majestically into the noon sky.

Six thousand feet in the air it went—the first public ascent of a balloon, the first step in the history of human flight. It came to earth several miles away in a field, where it was promptly attacked by pitchfork-waving peasants and torn to pieces as an instrument of evil.

From the earliest days of man, change has been a difficult proposition. We are creatures of comfort and creatures of habit. Shake up the apple cart and you will have a fight on your hands; especially if you are a leader. Take the workplace for example. In a recent survey commissioned by talent management firm Plateau and conducted by Harris Interactive, finds that 74% of workers-satisfied or not- would consider leaving if approached with another offer. In other words, change is always in the air – yes, even at your office.

Steven Covey said, “There are three constants in life; change, choice, and principles.” And as a leader how you integrate those truths is an important part of your leadership style. Here are three insights about change that will challenge the way you think about it and how it can help you as a leader.

The change we want – looks outward. In leadership when we think about the changes we want it usually has something to do with someone else. Our grumblings often center on what someone at the office is doing; or not doing, that frustrates us. People are not performing at the level you want, there is too much in-fighting or office politics, performance goals are not being met, etc.

The change you want is the frustration of your leadership. It is frustrating because it has you focused on things at the margins that steal quality time in terms of productivity. All you know is that you are frustrated and something has to change. And unfortunately, creating change out of frustration tends to lead to unhealthy choices regarding change and does not help you in the long term.

The change we need – looks inward. One of the hardest things for a leader to do is to look inward with a critical eye. The British politician Nancy Astor said, “The main dangers in this life are the people who want to change everything or nothing.” And so long as you want to change everything else but remain unwilling to change yourself it will remain an encumbrance on your leadership.

The change you need is the necessity of your leadership. It is when you honestly evaluate your strengths and weaknesses; your blind spots and attitudes that inward change begins. Improvement will only happen when you look honestly in the mirror and make the changes you need to make before expecting them from others. But it’s when you are transparent, ask for feedback, and demonstrate humility that you can begin to create a culture of change in your organization. And the day you learn to let go of the things you can’t change in other people is the day you let go of many of your frustrations as a leader.

The change we celebrate – looks upward. Max Depree said, “In the end, it is important to remember that we cannot become what we need to by remaining what we are.” In leadership, the goal is not to sit back and rest in our comfort zones. We should constantly be striving to become what we need by embracing that which we must. Change is a constant and we must welcome it and be open to it if we are to grow.

The change you celebrate is the blessing of your leadership. It is a blessing when you forget about trying to change other people and change yourself. It is a blessing when you embrace your calling and purpose as a leader and fulfill your destiny not because you resisted change but because you dared to welcome it.

Bonus Feature: Click on the link below to listen to my new podcast!

https://www.spreaker.com/user/dougdickerson/margins-of-grace-in-leadership?autoplay=true

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Milestones In Your Leadership

Posted December 4, 2017
by dougdickerson

The spot on the steps of the Lincoln Memorial where Dr. King gave his “I Have a Dream” speech. – Provided by the author.

Leadership is practiced not so much in words as in attitudes and in actions. – Harold S. Geneen

Not long ago, I was in Washington D.C. for a speaking engagement. Afterward, I stayed a few extra days to take in some of the sights.

In the short time I was there, it would have been impossible to take in all that Washington has to offer. So I prioritized my choices and set out to make the most of it.

First on my list was an early morning stroll through the sacred grounds of Arlington National Cemetery. Although I had been there before, it was just as inspiring as ever. To walk among the lush hills where our national heroes like President John F. Kennedy are buried was quite moving.

But one of the most interesting experiences for me occurred on the steps of the Lincoln Memorial. To be sure, it is an inspiring memorial to visit. On this given day it was quite busy with many people walking to the top of the steps to see the statue of Abraham Lincoln and his quotes that adorn the walls.

But very few noticed another piece of significant history engraved on the steps on the way up. It’s an inscription marking the spot where on August 28, 1963, Dr. Martin Luther King, Jr. gave his infamous “I Have A Dream” speech. Most people missed the tribute to this epic piece of American history right under their feet.

Lincoln set into motion the freeing of the slaves eight-five miles away in Gettysburg, Pennsylvania with the Emancipation Proclamation. One hundred and one years later, on the steps of the Lincoln Memorial, Dr. King awakened the nation’s consciousness with the reminder that “America has given the Negro people a bad check, a check which comes back marked ‘insufficient funds’. But we refuse to believe that the bank of justice is bankrupt”.

Whether it was seeing President Kennedy’s gravesite at Arlington, the Lincoln Memorial, or standing on the steps in the exact spot as Martin Luther King, there were many milestones by famous leaders to take in.

Milestones in your leadership come in unexpected ways and at unexpected times. Here are a few leadership themes I was reminded of on my trip.

The highest calling of leadership is in service to others

One cannot walk the grounds of Arlington without acknowledging with humility the service and sacrifice of the brave men and women buried there.

In his inaugural address, President John F. Kennedy challenged the American spirit with these immortal words, “Ask not what your country can do for you, ask what you can do for your country…”. It’s in the spirit of those words we are reminded of the importance of servant leadership.

The greatest opportunity of leadership is to inspire others

When Martin Luther King Jr. took to the steps of the Lincoln Memorial he prophetically spoke into our collective consciousness. His words elevated the dialogue, lifted spirits, challenged us to be better.

He had the courage to see things as they were and the foresight to see things as they could be. He dreamed of a day he could envision “when my four little children will one day live in a nation where they will not be judged by the color of their skin but by the content of their character”.

We need more leaders to step up and elevate and inspire all of us to reach our God-given potential.

The greatest responsibility of leadership is in the building of our character

The news headlines of today make it clear that we have work to do. Character-based leadership is needed now more than ever.

“Nearly all men can stand adversity.” said Abraham Lincoln, “but if you want to test a man’s character, give him power”. And this is the great leadership challenge of our generation. We must be leaders of character first and foremost.

Milestones in leadership are built in the intentional choices and disciplines on our leadership journey. Heed the words of the leaders who have gone before us, look to the future with hope.

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Winning With People

Posted November 27, 2017
by dougdickerson

A boss has the title. A leader has the people. – Simon Sinek

Writing in The Book of Business Anecdotes, Peter Hay recounts the following story:

In the 1950s, marketing whiz Stanley Arnold was working at Young & Rubicam, where he was asked to come up with a marketing campaign for Remington Rand. The company was among the most conservative in America. Its chairman at the time was retired, General Douglas MacArthur. Intimidated at first by a company that was so much a part of America, Arnold also found in that phrase the first inspiration for a campaign. After thinking about it, he went to the New York offices of Merrill Lynch, Pierce, Fenner, and Beane, and placed the ultimate odd-lot order:

“I want to purchase,” he told the broker, “one share of every single stock listed on the New York Stock Exchange.” After a vice president tried to talk him out of it, the order was finally placed. It came to more than $42,000 for one share in each of the 1098 companies listed on the Big Board at the time. Arnold now took his diversified portfolio into a meeting of Remington Rand’s board of directors, where he argued passionately for a sweepstakes campaign with the top prize called A Share in America. The conservative old gentlemen shifted around in their seats and discussed the idea for a while. “But Mr. Arnold,” said one, “we are not in the securities business.” Said another, “We are in the shaver business.”

“I agree that you are not in the securities business,” said Arnold, “but I think you also ought to realize that you are not in the shaver business either. You are in the people business.” The company bought the idea.

People business. It’s one of the most complex challenges you will face in leadership. And it’s one you’ve got to conquer if you are going to succeed. Unfortunately, you don’t always get to choose those people. In fact, you might at times feel like the person who said, “Sometimes I wish I was an octopus so I can slap eight people at once”.

Since slapping people is out of the equation as a leader, we must reconcile the fact that as leaders we are in the people business. This is our greatest challenge and it’s our greatest reward. Here are a few reminders on how as a leader you can win with people.

You win by winning their hearts

Too often this is where many a leader drops the ball. This is a leadership principle I learned from John Maxwell almost twenty years ago. Maxwell said, “Always touch a person’s heart before you ask him for a hand.”

A good leader will invest relationally with his or her people before asking for their hand. It’s when you’ve made this connection first you open the door to other possibilities and opportunities. But first, win their heart.

You win by investing in your people

When your people know that you are invested in them they will go to great lengths to perform. This investment is not just monetary although it’s included. Winning with your people happens as you empower and equip them to not only meet their expectations but to exceed them.

“Whatever we expect with confidence,” said Brian Tracy, “becomes our self-fulfilling prophecy”. You win with your people when you raise their level of confidence and remind them of their potential and abilities on a regular basis.

You win with people by conceding the spotlight

I’ve said it many times and it’s worth repeating here now. Expressions of servant leadership are found when you concede being in the spotlight by putting someone else in it. And this is how you win with people.

Billy Hornsby said, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. You can only win with people as a leader on this level if you’re secure enough to drop your ego and quit worrying about who gets the credit for what. You win with people when you celebrate your people and their successes.

You win with people when you listen to your people

You win with your people when you learn how to listen. Some of the best ideas in any organization will not flow out of the corner offices, but into them. As a leader you must do as Howard Behar suggests in his book. It’s Not About The Coffee, and “put the time into listening, even to what’s not said…You’ll know what your customers want, you’ll know why the passion is missing from your organization, and you’ll learn solutions to problems that have been sitting there waiting to be picked.”

Winning with people happens when you are more concerned with what they have to say than you are in what you have to say. Your leadership hinges at times on your ability to be quiet and listen.

You win with people when you commit to developing leaders

Your success as a leader doesn’t come when you gain more followers but when you develop more leaders. Simply put, multiplication is the math of leadership. You win with your people by multiplying the number of leaders in your organization.

“A leader is best when people barely know he exists,” said Lao Tzu, “when his work is done, his aim fulfilled, they will say: we did it ourselves”. And this is the ultimate goal of your leadership and the definitive mark of winning with your people. It’s as you raise them up as leaders and empower them that you win.

Your leadership rises and falls on your ability to win with people. Make it a priority and you will go far.

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