Leadership Skills – Page 4 – Doug Dickerson on Leadership

Why Clarity Matters in Your Leadership

Posted November 1, 2021
by admin

Individuals can live without certainty from a leader, but not without clarity. – John Maxwell

A story is told about the father of a vacationing family who came across a large sign that read, “Road Closed, Do Not Enter.” The man proceeded around the sign because he was confident it would save them time. His wife was resistant to the adventure, but there was no turning back for this road warrior.

After a few miles of successful navigation, he began to boast about his navigational skills. His proud smile was quickly replaced with humble sweat when the road led to a washed-out bridge.

He turned the car around and retraced his tracks to the main road. When they arrived at the original warning sign he was greeted by large letters on the back of the sign, “Welcome back, stupid!”

How many times have we thought- even as leaders, that we knew for sure what we were doing or talking about, only to discover that we were wrong the whole time? I’ve been there plenty of times. Chances are, you have as well. Now what?

In leadership, it’s important to remember that we are not required to have all of the answers. That ought to be refreshing. But for the sake of the people we lead, let’s talk about what’s needed most which is clarity. Here are a few reasons why it matters.

Clarity provides context

Often it’s not answers to big questions that are the most important thing your people need, but context to the smaller ones. They may not see the big picture as you do. So rather than trying to tackle the big picture, break it down into bite-size pieces so that they can make sense of what matters today.

Your people will be more apt to move forward with confidence if they have clarity and context about what they are doing and why.

Leadership Tip: Keep it simple.

Clarity inspires camaraderie

Your people will rally around a common goal and mission. When you people have clarity about what it is, their role in it, and why it matters, it makes all the difference. As you cut through the confusion and any indifference that might exist, you can move your people to a new level.

At every opportunity, give your people clarity to what’s going on around them. They will appreciate it and from there you can build stronger morale. Click To Tweet

Leadership Tip: Keep your people together.

Clarity builds trust

Trust is your leadership currency. With it, you have unlimited possibilities before you. Without it, you are done. When you provide clarity, even during uncertain times and when answers are in short supply, you are building relations with your people based on their trust in you. During challenging times, your people need to be able to look to you with the assurance that you will always tell the truth – even if it hurts, knowing you have their best interests at heart.

Leadership Tip: Keep your people close.

Final Thoughts

We live in a time when clarity seems to be in short supply. As a leader, be mindful that you don’t have to be the answer-man to every problem. Nor should you pretend to know it all. But in your role as a leader, you can give clarity and that will always serve you well.

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Weigh Your Words Carefully

Posted October 20, 2021
by admin

No matter what people tell you, words and ideas can change the world. – Robin Williams

President Calvin Coolidge was known as a man of few words. His nickname was “Silent Cal.” His wife, Grace Goodhue Coolidge, told the story of a young woman who sat next to her husband at a dinner party. She told Coolidge she had a bet that she could get at least three words of conversation from him. Without looking at her he quietly retorted, “You lose.”

Coolidge understood very well the value of using only carefully considered words- and those being few in number.

Words are an important part of our lives and leadership. Words matter. Knowing when and how to use them makes a world of difference.

In his book, Everyone Communicates, Few Connect, John Maxwell says,” The difference between the almost right word and the right word is really a large matter- it’s the difference between the lightning bug and the lightning.” And this is the challenge for us as leaders – to be lightning with our words.

Since our words are essential to our leadership success, let’s examine how we can weigh them more carefully. Here are a few questions to ask yourself when using your words as a leader.

Will my words add value?

I don’t know about you, but unfortunately, there have been times in my leadership that my words made me feel good at the moment but they did add any lasting value. The writer in Proverbs says, “The tongue has the power of life and death.” (18:21). Before using your words, be sure to ask yourself if the words you are about to use – verbally or written, are going to add value to the person receiving them.

Is this the right time?

Your words are important. How you deliver them is as well. The right words at the wrong time can produce unintended consequences just as much as the wrong words at the right time. Before using your words, ask yourself – is this the right time for my words? If not, wait.

Have my words been chosen carefully?

Leadership is a privilege and so too is the privilege to use your words to communicate. In a world of instant communication with the world, how you choose your words is as important as ever. Not every thought that enters your mind needs to pass through your mouth or be a tweet. Choose your words carefully because once you use them, you own them. Click To Tweet

Who needs to hear my words?

There’s a time and place for everything – including your words. Words of encouragement, support, and affirmation are words that can and will benefit anyone in your organization at any given time. But then there are words that need to be spoken in private or that only a few need to hear. Know your audience, know their needs, weigh your words.

How will my words be remembered?

Here’s what we all need to be reminded of as leaders – our words will be remembered. And the question before us is how do we want them to be remembered? Were they inspiring? Were they visionary? Were they life-changing? Did they add value?

Final Thoughts

The understanding of your thoughts and words and how to use them in your life and leadership will go a long way toward your effectiveness as a leader. The key is to know when to use them, know when to hold them, and always make the most of them.

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Influencing What’s Possible

Posted September 27, 2021September 27, 2021
by admin

When we succeed in changing someone’s mind, we shouldn’t only ask whether we’re proud of what we’ve achieved. We should also ask whether we’re proud of how we’ve achieved it. – Adam Grant, Think Again

I read a story not long that explained the process of mining silver from the ground. It is commonly mixed with a number of other elements. In order to get pure silver that can be used for commercial purposes, it must be refined.

Silver has an extraordinarily high melting point. It must be heated to nearly 2,200 degrees in order to be refined to complete purity. Only when it has been through that process does the silver become useful for its intended function. Beautiful service pieces, high-tech equipment, and collectible coins all become possible once the silver has been refined. Without that process, it is largely worthless.

As a leader, you have the privilege of influencing what’s possible in the lives of those you lead and in the life of your organization. Just as silver goes through a refining process, so too do you as a leader have the opportunity to develop and influence those around you. It’s a tremendous responsibility.

So how might you use your influence in leadership? How do you know if you are doing it right? Here are a few questions to consider when contemplating the power of your influence.

Are my motives pure?

If your motives aren’t pure then your leadership isn’t either. Click To Tweet Your motives and influence as a leader not only should be pure but known to the people that you lead. Transparency is essential to your leadership and if you are looking out for the best interest of your people and your organization then your people should never have to question why you do what you do.

Am I secretly playing politics all while claiming to help?

It is the responsibility of the leader to be out front, cast vision, and lead the organization. Sometimes the lines can be blurred when you confuse the role of your leadership which looks out for everyone with playing politics which only looks out a few. One style will build your people and your organization while the other will tear it apart.

Am I pitting people against one another or bringing them together?

The answer to this question will determine the effectiveness of your leadership. It always has and it always will. The consequences of your motives and whether you play politics – unintended or not, have ramifications that come back to haunt you. Be honest with yourself when answering this question. If you are dividing your people rather than bringing them together, your people will eventually part ways with you.

Am I truly committed to seeing people grow and reach their full potential or am I holding them back?

When you are genuinely committed to the growth and development of your people you will in no way seek to hold them back or stand in their way. Click To Tweet You want to see people take their God-given talent and run with it. You want to influence what’s possible by unleashing all the possibilities in them.

Final Thoughts

Albert Schweitzer was right when he said, “Example is not the main thing in influencing others. It is the only thing.” Your influence as a leader is only as credible as your example as a leader. If you want to have a positive influence as a leader, you must be honest with yourself and with your people.

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Three Ways To Know If You Are a Directionally Challenged Leader

Posted September 17, 2021September 17, 2021
by admin

If you do not change direction, you may end up where you are heading. – Lao Tzu

The voice of my daughter on the other end of the phone was one of panic. “I’m leaving the outlet mall and I’m lost,” she said emphatically. That she may have found herself lost was not a surprise. So I took her through a series of questions about her surroundings and what may or may not have been familiar landmarks to help me help her navigate her way home.

Even before GPS and the ability we now have to navigate, I have always been good with directions. If I’ve been someplace once, generally speaking, I will never need directions again to go back, even if it’s been a long time between trips.

Once when I was about five years old, my family was visiting relatives up in Evanston, Illinois. One day we left the house and went several blocks up the street to watch the 4th of July parade.

Remembering that I had left something at the house, I ditched my cousins and the rest of the group and headed back to the house. By the time they realized I was no longer with them, it was too late.

To their amazement, not only did I remember which house was theirs but I made my way back to them. Thankfully for my family, I developed my sense of direction at an early age.

For many, being directionally challenged is not fun. Being lost isn’t either. It can generate a lot of anxiety and concerns – especially for the parents of a wandering five-year-old.

In an article by Glassdoor, they listed the seven types of companies that you should never work for. Coming in at number seven was “The directionless ship”. The red flags, they say, are “no clear plan for the future, employees don’t know long-term goals, senior leadership fails to adequately communicate”.

The people in your organization need a leader at the helm that is not directionally challenged. They want and deserve a leader with the ability to instill confidence in their ability to give direction. How is that working for you? How is it working in your organization? Here are a few ways to know if you are directionally challenged.

You are directionally challenged when you fail to chart the course

Before a pilot of an airplane takes flight, he will file a flight plan prior to departure. It will include the plane’s planned flight path. They will also file a manifest of the names of the passengers on board.

In your leadership, you have to have a plan and know the people taking the journey with you. If you have no clear flight plan or have no sense of direction or path of where you are going, everyone will be lost. The responsibility for the plane rests with the pilot. The responsibility for the organization rests with the leader. With no plan, you have no purpose. Your people won’t hang around long under these conditions. They want and need purpose and direction and will go somewhere else to get it.

You are directionally challenged when you fail to communicate

The people in your organization will be more inclined to take the journey with you when the communication is clear and consistent. Just as you want good directions on your GPS or when driving the interstate, sign markers are important.

When you fail to communicate with your people it’s as if the organizational GPS has been turned off. When this happens, people are left to wonder and speculate and morale will eventually tank. Engagement by your people is proportional to your effectiveness in communicating with them. As a leader, you have no business complaining about the lack of engagement from your people if you are lacking in your communication. It’s just that simple. Click To Tweet

You are directionally challenged when you fail to lead yourself

The hardest person you will ever lead is yourself. On a recent Craig Groeschel podcast, he asked the question that every leader ought to ask themselves daily, “What are you doing today that will strengthen your leadership tomorrow?”. And this is a core question we must answer.

Your ability as a leader to give direction is predicated on your own leadership development and the sense of direction and purpose you possess.

Final Thoughts

If you are directionally challenged as a leader it’s not too late to right the ship. Chart the course, communicate effectively, and lead yourself well. It will put you on the right path.

Click here to purchase and download my new book

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Find The Leader

Posted September 6, 2021September 6, 2021
by admin

If you want to know the temperature of your organization, you should put a thermometer in the leader’s mouth – Rick Warren

Many years back when I was doing my chaplain residency in a hospital here in South Carolina, I learned an important leadership lesson that has stuck with me ever since.

The skill being taught was this – find the leader.

The exercise would prove to be an invaluable one not only in my chaplaincy experiences but in many others outside it.

In my chaplaincy work, when called to a room where a patient had died, often I would be asked to help clear the room. Clearing the room is a delicate balancing act. On the one hand, you have to be respectful of the grief and emotions that are being processed and on the other helping the nursing staff do their job.

In a room packed with people, upon entry into it, the goal would be to find and identify the leader of the room within the first minute. This person would be your ally in offering your services to the family while facilitating the needs of the hospital staff. The goal? To respectfully do this in a timely manner and to help transition the people in the room to a home. Finding the leader was essential for everyone involved.

The secret to pulling it all off successfully was made within the first minute. Get it right, and things more often than not would go smooth. Get it wrong, and it could end up being a very stressful experience.

Think about your workplace. If you were to walk into your break room, conference room, or in your area of work, who would stand out as the leader? Could you identify that person within a minute of your arrival into it?

The reality for the majority of you reading this is not about needing to find that person within one minute of walking into the room. But the underlying principle is this – people tend to gravitate to leaders.

For many, the leader in the room won’t be the flashiest or the most outspoken. But their qualities will be undeniable. The more important thing, of course, is not to find that leader but to be that leader.

In the book, Developing The Leader Within You 2.0, John Maxwell shares a heartfelt story about a prayer he wrote more than a decade ago before turning 60. It resonated with me as my 60th is on the horizon in a few months. Maxwell states, “I wrote the prayer for myself, even though it reveals some of my personal struggles. And I share it with you now in the hope that it helps you.”

I can find no better way to tell you how to find the leader or be the leader than to share his prayer with you:

Lord, as I grow older, I would like to be known as…

Available–rather than a hard worker.

Compassionate–more than competent.

Content-not driven.

Generous-nstead of rich

Gentle-over being powerful.

Listener-more than a great communicator.

Loving-versus quick or bright.

Reliable-not famous.

Sacrificial-nstead of successful.

Self-controlled–rather than exciting.

Thoughtful-more than gifted.

I want to be a foot washer!

Final Thoughts

In a world that longs for genuine and selfless leaders, finding the leader can often be hard. But if leaders are going to change the world, leaders need to set an example. Click To Tweet

Finding the leader may be a challenge. Being the leader begins by looking in the mirror with honest reflection. Before anything else, it’s an inside job. That’s where you will find and develop the leader.

My new book is now available on Amazon for download onto your Kindle!

Click here to order your copy!

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Getting Unstuck: Four Principles to Change Your Leadership – Part 3: Be Practical

Posted July 26, 2021July 27, 2021
by admin

Don’t try to solve serious matters in the middle of the night. – Philip K. Dick

I don’t know about you, but I’ve never really been a New Year’s Resolution type person. I seldom ever make them. And no, it’s not because I don’t think that resolution or goals are not important, but because it seems that it’s the only time of the year when we ever talk about them. Why?

I will, however, tip my hat to some of the funnier resolutions I came across for your reading entertainment. Consider these:

> To become as fat as I was the very first time that I ever thought I was fat.

> To make as many people believe I’m normal before blindsiding them with my actual personality

> I’ve decided to leave my past behind me, so if I owe you money…I’m sorry..but I’ve moved on.

> My pants are starting to fit a little tight so I think it’s time I got serious about my New Year’s resolution to buy bigger pants.

Our resolutions, notwithstanding our most sincere intents, may not always be practical. But we forge ahead with them year after year in hopes something might stick.

But what do you do when you feel stuck? In this series on being stuck, we’ve taken a look at what to do when you are stuck. And here’s what we have established so far – as a leader there will be times when you are stuck. Perhaps you’ve reached a plateau, your creativity is not as sharp as it had been. You feel like you are in a slump. You feel like you are in a fog trying to find your way out.

So far we have talked about being present in the moment – not rushing the process when everything inside of us is screaming to get out of the rut as quickly as we can. We’ve been reminded that sometimes it’s OK to just be present in the moment and reflect and learn in this season the lessons we need to learn. We also talked about being patient. As much as we don’t like being stuck we have to remember that it won’t last forever.

There is a path forward and you will find it. So what’s next in the process? Let’s take a look at the next principle to change our leadership when we are stuck.

Be practical – You will hit your stride again so don’t rush it

If today you find yourself in a place where you feel stuck, let me once again tell you- be patient. This will not last forever. That being said, you also need to be practical with where you are in the moment and as you begin to find your path forward. Cut yourself some slack. Your momentum will come back and the fog will lift. But it may be a gradual emergence.

What your leadership and perspective look like on the other side of being stuck will likely look different from when you began – and rightfully so. Ruts and being stuck have a way of changing us.

In your season of being stuck, you need to learn to be practical. You need to understand your new limitations and expectations and operate within them. The lessons you learn while being stuck can help you be stronger on the other side. Embrace where you are and what you can do while stuck. Practicality is in order here.

Final Thoughts

No one likes being stuck. But it doesn’t have to be wasted time or something that’s chalked up as a bad experience. Be present. Be patient. Be practical. You will be a better leader for it.

My new book releases on August 30th and is now available for pre-order. Click here to order my new book.

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Getting Unstuck: Four Principles To Change Your Leadership Part One: Be Present

Posted July 12, 2021
by admin

If you’re going through something, just know that you’re gonna come out on the other side. You’re going through it-you’re not stuck there forever. – Tina Knowles

In the early days of the Alaska Highway, I read somewhere that tractor-trailer trucks would make deep ruts in the gravel as they carried construction equipment to boomtowns up north.

Someone posted this sign at the beginning of the road: “Choose Your Rut Carefully, You’ll Be In It For The Next 200 Miles.” Talk about your ominous warning!

It’s not an uncommon experience at times as a leader to find yourself in a place where you feel stuck. Being in that season as a leader can be awkward. You know that you’re there but you’re not quite sure why and what’s worse, you’re not quite sure what to do about it.

R. Narayana Murthy said, “Growth is painful. Change is painful. But, nothing is as painful as staying stuck where you do not belong.” And this is an important part of understanding why you are stuck and how to turn it around.

So what does being stuck look like? For each leader it’s different. Perhaps you’ve reached a plateau and you feel you have gone as far as you can in your current position. For another, it might have the characteristics of discouragement or frustrations. Perhaps you feel overwhelmed with no relief in sight with no direction on how to move forward. Does any of this sound familiar?

Being stuck at times as a leader is nothing new. How you get unstuck will make all the difference. In this first installment of this series, let’s consider this first principle.

Be present in the moment

Being stuck at times in leadership is normal. And chances are, you’ve been stuck before. One of the worst things you can do is panic. It only makes matters worse. In times when you feel like you are stuck, why not embrace the moment, appreciate the new pace you now find yourself in, and use the time to reflect on where you are and what brought you to this point.

Years ago, I was snorkeling in the Bahamas. I had been out in the water much longer than I realized and my body was tired. I got caught in the wake of a passing boat and I was just too tired to continue. I began to panic. In doing so, I would go underwater, come up for air, and sink back down again, until a friend spotted me and realized what was happening. He wrapped his arms around me and told me not to panic and safely brought me to a place where I could stand on my own.

And this is why being stuck for so many leaders is dangerous. Not because you’re stuck but because you panic and you feel the need to do something about it.

Here’s a thought for you – maybe you are right where you are meant to be. Maybe you feel stuck because God is trying to get your attention and speak to you and this is the only way it’s going to happen. Instead of trying to get out of it, why not see what you can learn from it.

Margaret Storm Jameson, the English author, once wrote how when our minds turn toward the future, we spend an inordinate amount of time longing for it or dreading it. “The only way to live,” she said, “is to accept each minute as an unrepeatable miracle.”

Right now you may feel stuck. You may feel frustrated and tempted to panic and possibly make matters worse. Why not embrace the unrepeatable miracle you have by being present in the moment?

Final Thoughts

Jim Elliot said, “Wherever you are, be all there.” And this is the challenge and the first step to getting unstuck in your leadership – be all there. You may be in a season where you feel stuck but before you move past it, be present long enough to learn from it.

Be sure to listen to Doug on The Cardinal Point Leadership Podcast

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How Curiosity Advances Your Leadership

Posted June 21, 2021
by admin

We keep moving forward, opening new doors, and doing new things, because we’re curious and curiosity keeps leading us down new paths. – Walt Disney

I read once about a sign in an English company that read: We’ve been established for over one hundred years and have been pleasing or displeasing our customers ever since. We have made money and lost money, suffered the effects of coal nationalization, coal rationing, government control, and bad payers. We have been cussed and discussed, messed about, lied to, held up, robbed, and swindled. The only reason we stay in business is to see what happens next.

There are many definitive traits of successful leaders worth emulating such as trust, empathy, intuition, listening, etc., but one of the ones that I would put high on the list is curiosity.

Curiosity is one of the most important leadership traits you can develop simply because the possibilities of possessing it are endless. Click To TweetI’ve heard it said that curiosity is the spark behind the spark of every great idea. The future belongs to the curious. And this is why curiosity is a game-changer in leadership.

Imagine if you will how curiosity could benefit your leadership and the life of your organization if you ignited that curious spark? Imagine how things would look if everyone else in your organization did the same? Let’s take a look at how curiosity could advance your leadership.

Curiosity breaks the mold of status quo thinking

Status quo thinking is a mental rut that can be hard to break free from. It can be a crowded place and getting out of it can be challenging. When you develop a curious mindset, it will free you from the confines of the status quo. It will open up new approaches and solutions and can be just the spark you need to move forward.

Curiosity takes you from a ‘can we’ attitude to a ‘what if’ footing

Status quo thinking is safe and predictable and sticks with the known. Curiosity advances your leadership by taking you out of that mindset by unlocking the power of uninhibited thinking. It takes questioning from a ‘can we’ posture to the possibilities of ‘what if’. When you embrace a ‘what if’ mindset you now release a new level of momentum that doesn’t wait for permission.

Curiosity is the creative engine that drives your leadership

Curiosity will advance your leadership in ways that nothing else will. When you or the people within your organization remain curious and dare to ask those ‘what if’ questions there is no limit to where you can go. Curiosity is a passion that will take you places where others only wish they could go. It will cause you to ask more questions than most and not stop until you have answers.

Les Brown once said, “Curiosity about life in all of its aspects. I think, is still the secret of great creative people.” And he’s right. Curiosity will advance your leadership unlike anything else.

Final Thoughts:

In a lot of ways, curiosity and passion might be seen as interchangeable. I believe as Elizabeth Gilbert said, that “if you let go of passion and follow your curiosity, your curiosity might just lead you to your passion.” And this is why it’s so important. Never lose your sense of curiosity. It’s the secret ingredient to your leadership.

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Four Ways Pride Hurts Your Leadership

Posted June 1, 2021
by admin

It was pride that changed angels into devils; it is humility that makes men as angels. – St. Augustine

Ronald Reagan once told the story about a speech he delivered to a very large crowd in Mexico City. After he was finished he sat down to scattered and unenthusiastic applause. Reagan said he felt embarrassed, and even more so when the next man who spoke, a representative of the Mexican government who was speaking in Spanish, was being interrupted virtually every other line with enthusiastic applause.

Reagan said to hide his embarrassment, he started clapping before anyone else and longer than anyone else until the US Ambassador leaned over and said to him, “ I wouldn’t do that if I were you; he’s interpreting your speech.”

That embarrassing moment for Reagan is a lesson that we can all learn from as leaders.

John Maxwell said, “There are two kinds of pride both good and bad. ‘Good pride’ represents our dignity and self-respect. ‘Bad pride’ is the deadly sin of superiority that reeks of conceit and arrogance.” And this is the trap as leaders we must avoid.

If not careful, we can fall into the trap of writing our own headlines, believing our own headlines, and finding ourselves detached from reality in our leadership. So how do we keep that from happening? What are the traps that we need to avoid? Let’s begin with these four.

The trap of an unbridled ego

Pride hurts your leadership when you have an unbridled ego. An unbridled ego will cause a host of issues for you personally and for those around you. It will make working with you or for you unbearable. So long as you think everything revolves around you, because of you, and for you, then the capacity of everyone around is held hostage to your ego.

A leadership 101 principle states, very simply, “it’s not about you”. For the sake of your own personal growth and development, and for the benefit of those around you, check your ego at the door.

The trap of false humility

As the pendulum swings back in the opposite direction away from pride, it often lands with false humility. There are times, as Maxwell’s quote points out when ‘good pride’ is in order. But when you are purposefully fishing for a compliment to draw attention to yourself, or by downplaying things, it can have the opposite effect.

As a leader, you can be proud of your accomplishment without being full of pride or conceit. You can graciously accept the praise from another person without clothing yourself with false humility. Simply be gracious and give credit where it’s due.

The trap of complacency

Complacency is one of the most dangerous traps to be on guard against as a leader. String along a series of wins and accomplishments, and before long you can begin to take for granted that success and winds will always come this easy.

Each season of leadership that you find yourself in will require more from you than the previous one. Click To Tweet If you want to grow as a leader and reach your fullest potential you will have to fight the urge to settle, the lure of contentment, and the temptation to believe that the sacrifices of today are enough for the accomplishments of tomorrow.

The trap of going-it-alone

One of the dangers of pride in leadership is the belief that you can go it alone. We’ve been created and designed for community and relationships and when surrounded with like-minded people we can accomplish more than we ever could by ourselves. Pride says, “I don’t need anyone”, and is one of the most debilitating qualities in leadership.

Final Thoughts

Working on our pride as leaders begins by acknowledging it and allowing ourselves to be held accountable for it. Don’t allow pride to put a lid on your leadership.

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How Change Impacts Your Leadership (Part One)

Posted May 9, 2021May 12, 2021
by admin

Change before you have to. – Jack Welch

How well do you embrace change? Is it in your nature to be an early adapter to change or are you one of the last to get on the change wagon?

It’s been said that the only constant in life is change. And while that much is true, some find it more difficult to embrace than others. To be sure, not all change is bad, and not every change is worth embracing. Somewhere in between is the tension that is real for many.

One of the most infamous changes in business history occurred back in 1985. Pundits referred to it as the “marketing blunder of the century”, and the backlash was more like a customer rebellion.

The formula for Coke had not been tampered with for 99-years. But in 1985, they changed it, and “new Coke” was released. Coke customers were not impressed. The new formula was a bust. Customers stock-piled the original Coke in their basements, the customer service hotline which normally received 400 calls a day was now receiving more than 1,500. The message Coke customers delivered was simple – the old formula has worked for

Coke Ad from 1985.
Credit: Google Images

99 years, why change it?

It took just 79 days for Coke to reverse their “marketing blunder” and revert to their original formula. It was a painful lesson at the time for Coke, and one from which every leader today can learn from.

Leading at the speed of change can be challenging. How you manage it, lead it, and how you compel others to change is important. But first and foremost, it’s an inside job. If you are not willing to change, then you may be the obstacle to progress your organization needs.

In this two-part series, I will explore six obstacles to change that hold leaders back. In this post, let’s take a look at the first three.

Comfort zones

One of the chief reasons why we resist change as individuals and in our organizational structures is that we get settled in comfort zones. It’s an autopilot mindset that we are way too comfortable with. It’s the proverbial ‘new Coke’ formula mindset – it’s been the same and has worked for 99-years, why change it?

In our comfort zones, we tend to protect the status quo and become guardians of the past. If you are a leader stuck in your comfort zone you are a leader who needs to embrace change.

Habits

Most of us are creatures of habit. And just like our comfort zones, we tend to stick close to the familiar. At times, embracing change may require relinquishing old habits for the sake of growth. But old habits can be blindspots. So long as you don’t see how your habits stand in the way of progress we will never be compelled to change.

Your leadership in many ways is an extension of the habits you’ve developed over time. Ask yourself if those habits that served you well in years gone by are still useful today? What habits need to change for the sake of change?

Attitude

Oftentimes, it’s not change itself that’s problematic, it’s our attitude towards change that’s the issue. The reason in part, I believe, is that we go straight to negative thoughts about change. We think it’s going to be something bad. We fear the unknown so we hunker down determined to preserve the way things are. We like the formula just the way it is.

If you want to be a change agent within your organization, you have to model the attitude you hope to see in others. Change is challenging enough as it is without your negative attitude to deal with.

Final Thoughts

In Part 2, I will close out How Change Impacts Your Leadership. Until then, I challenge you to look at areas of your leadership where you tend to resist change and how different things would look if you didn’t.

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