Leadership Matters – Page 2 – Doug Dickerson on Leadership

No Small Roles

Posted May 2, 2022May 2, 2022
by admin

Do you wish to rise? Begin by descending. You plan a tower that will pierce the clouds? Lay first the foundation of humility. -St. Augustine

“There are no small roles, only small actors.” This famous line was spoken by Konstantin Stanislavski, “the father of modern acting”, who required actors who performed in his theatre productions to engage their roles with equal commitment, whether they were lead actors with large roles or supporting actors with few lines or no lines at all.

While seen as a sign of accomplishment to land a leading role in acting, one can’t overlook the smaller or supporting roles that can make a movie a success.

A list compiled at StudoBinder.com lists the Academy Award winners for best-supporting actors. Included on the notable list are Brad Pitt (Once Upon a Time…in Hollywood), Christian Bale (The Fighter), Heath Ledger (The Dark Knight), George Clooney (Syriana), Robin Williams (Good Will Hunting), Tommy Lee Jones (The Fugitive), Jack Nicholson ( Terms of Endearment), and Jack Lemmon (Mister Roberts), just to name a few.

When you look at the list of award winners for supporting actors, no one would look upon their respective acting careers in a lesser light due to winning best supporting actor. They are all distinguished in their own right for their contributions not only to those respective films but to the lead roles they’ve starred in since.

Embracing the mindset of no small roles is critical to the success of any business or organization that looks to make a difference. Nowhere is this more needed than in its approach to leadership. Inside many organizations is an unspoken competition to see who can get the leading roles, be the star of the show, and do whatever it takes to have the spotlight shine on them.

What’s needed is a casting call – a casting call for supporting leaders whose only motivation is what’s best for the team.

But how do you find such leaders with this mindset? Is it even possible? How do you build a culture where everyone embraces their respective roles for the good of the team? Here are a few ways to begin.

Cast the vision often and the importance of every role

A no small role mindset begins when everyone understands the significance of their role and why their contribution matters. When you make this a priority it builds a sense of pride that everyone is contributing to a cause and purpose that matters and without them, it wouldn’t happen.

Cast the expectations

Just as Stanislavsk demanded the best of every actor, regardless of the role, so too must you make expectations clear within your organization. A clear vision followed by clear expectations puts everyone on the same page and the possibility of success more attainable. Click To TweetThis can only work when egos are set aside and only what’s best for the team is embraced.

Play your best role

Not everyone will have the lead role, but everyone has a role to play. Attitudes matter, communication matters, trust matters, and commitment matters. These are the roles that when played with conviction will set your team apart from the rest.

Final Thoughts

Understanding that there are no small roles is essential in leadership. Every role is important and every role matters. As does every person. It’s when everyone knows it and gives it their all that teams can reach their full potential.

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Why People Fire Their Leaders – And How To Stop It

Posted February 21, 2022
by admin

People quit people, not companies – John Maxwell

I remember my first job out of college. I was excited and filled with great enthusiasm. But it played out like A Tale of Two Cities, “it was the best of times, it was the worst of times”. I was surrounded by people I genuinely liked with many friends. With a great team in place, we made great strides in the community we served. But I had “the boss from hell” who made life hell. So, I fired him.

An article in Inc. magazine identified the top 5 characteristics that caused employees to leave their jobs. They are:

Management style — 37 percent
Condescending attitude — 30 percent
Mean or bad temper — 30 percent
Inappropriate behavior — 26 percent
Harassed employees — 24 percent

Speaking of bad boss behavior, here is a sampling of what respondents called unacceptable or deal-breaking behaviors: Your boss takes credit for your work 63%, your boss doesn’t trust or empower you 62%; your boss doesn’t care if you’re overworked 58%, your boss doesn’t advocate for you when it comes to compensation 57%, your boss hires and/or promotes the wrong people 56%, your boss doesn’t provide proper direction on assignments/roles 54%, your boss micromanages and doesn’t allow you “freedom to work” 53%, etc.

When you look at the above examples of why people leave their work or the characteristics of bad bosses, one thing is certain – there is a leadership gap. As it relates to employee engagement, bad bosses, company morale, and corporate culture, how the leadership gap is addressed going forward is critical. A boss without strong leadership skills will drive his or he people away.

I’ve said it in this space before: Building the type of organization that your people would never dream of leaving begins by being the type of leader everyone wants to follow. Let’s explore three basic ways in which you can build that type of culture.

Serve your people

The higher you ascend in your organization the more responsibilities you take on – not more rights. This is where many a boss drops the leadership ball. Think of a pyramid. The old way of thinking is that at the bottom you have many rights and at the top, few responsibilities. Now flip it- when you do, the opposite becomes true. You now have more responsibilities as the leader/boss and fewer rights. Now, start acting like it.

You will build the type of organization people would never dream of leaving when you develop the mindset of servant leadership and by empowering your people at every opportunity. Click To Tweet

Empower your people

Employee engagement is directly tied to empowered employees. The cited survey, along with many others drive this point home. If your people are micromanaged, underappreciated, and not given credit for their ideas and work, is it any wonder they are firing their bosses?

Billy Hornsby said, “ It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. The boss who makes for a good leader understands that when his or her people are empowered it makes them look good. You will build the type of organization they would never dream of leaving when you empower them to reach their full potential.

Engage your people

Employee engagement is only as meaningful and effective as the leader who engages on this level. The boss who only sees employee engagement as something “they do” may have the work of his employees’ hands, but will never have their hearts. If you want to stop your people from walking out the door, then you must open yours. You must be among your people, know your people, and serve them. Click To Tweet

Building the type of organization people would never dream of leaving begins when you understand that they are the most appreciable asset you have. Simply put, employee engagement begins at the top.

Final Thoughts

There’s no way in this space to take a deep dive into all of the issues that need to be addressed here. But engaged and invested people need to step up and help right the ship. What role will you play in closing the back door and helping build the type of culture no one would ever dream of leaving?

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How Our Fears Hold Us Back

Posted October 11, 2021
by admin

Always do what you are afraid to do. – Ralph Waldo Emerson

Living near the coast in South Carolina, I love the water. I love to swim. But getting there was anything but a pleasant journey.

It all started with my swim lessons at the local YMCA when I was a little boy. My mom took me to my lessons each week. They taught me all the basics of how to swim, tread water, etc. But, I still had a lingering fear of the water that was hard to overcome.

The lessons were going well until they weren’t. In order to pass, you had to jump off the diving board into the deep end of the water. Well, let’s just say that I don’t have a certificate from the YMCA certifying that I learned how to swim.

In my late teens, I’m with some friends in Nassau. We had enjoyed a full day of fun at the beach which included some snorkeling. Not paying attention to how long I had been in the water, I had grown tired and was trying to make my way back to the shore. I got caught up in the wake of a passing boat and I was just too tired to continue.

Struggling desperately to tread water, I began to panic. I knew for sure that I was moments away from drowning. Thankfully, one of my friends spotted me and realized what was happening, and came to my aid.

Later in life, I knew that to overcome those lingering fears I would have to do something bold in order to overcome it. The time had come to face my fear head-on. I signed up for scuba diving lessons. I took and passed the course, having gone through all the paces with my divemaster in the cool spring waters in Florida.

In leadership, you will face many fears and challenges that will come your way. We all do. As a leader, you do not want fear to hold you back. So how do we keep that from happening? How do you know when fear is holding you back? Here are a few ways to know.

Fear is holding you back when you exaggerate your problems

Every leader I know faces challenges and obstacles. It comes with the territory. But when you allow fear to magnify them beyond what they truly are then you are allowing fear to win. Make it a point to surround yourself with people who will help you put things in perspective. See the challenge for what it is but don’t allow fear to make more out of it than what’s there.

Fear is holding you back when you entertain negative attitudes

When negative attitudes infiltrate our minds or come to us from the people around us, it can cause fear to be present. Negative attitudes feed our worst fears. It magnifies our problems, displaces hope, and diminishes confidence. This is why you must approach the challenges to your leadership based on sound judgment and a proper perspective and not one based on fear and negative attitudes.

Fear is holding you back when you are unwilling to take risks

Here’s a sad truth – many leaders never reach the full potential of their leadership and giftedness because they’d rather play it safe and settle than take a risk. This not only hurts you but caps the potential of the people and organization you lead. Fear is one of the leading causes of dreams being deferred and goals being unattained. You certainly don’t want to throw caution to the wind and be careless, but you will never be all you can be until you decide fear is not going to hold you back any longer.

Fear is holding you back when you don’t embrace it

I know this sounds like a contradiction of everything you’ve just read, but fear can be a healthy thing when channeled properly. It’s only when you acknowledge your fear, confront it, and resolve to not let it control your life that you will overcome it. Your fears exist for a reason and so it’s not good to always dismiss them out-of-hand. Discover the underlying reasons for it and act accordingly. Don’t be afraid of fear – figure it out and move forward.

Final Thoughts

Christian Nestell Bovee said, “We fear things in proportion to our ignorance of them”. And that’s why we must not be afraid to confront our fears or allow them to hold us back. Move forward in faith and with a confidence that comes not from a fear of jumping off the diving board but fear of missing out on the wonders beneath the ocean.

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Getting Unstuck: Four Principles to Change Your Leadership – Part Four: Be Prepared

Posted August 2, 2021
by admin

Be Prepared – Boy Scout Motto

Growing up I was a Boy Scout. Troop 300. In fact, I believe my mother held on to my uniform long after I was grown and gone from home. Those formative years being in Scouts was a great time to learn many adventurous things.

The character lessons learned in Scouts – things like being faithful, respectful, frugal, and kind are timeless.

My friend and author John Patrick Hickey wrote a remarkable book entitled, Scouting Out of Uniform: How the Boy Scout Oath & Law can lead You to a Successful Life. It’s a great book, even if you are not a Scout or ever have been.

In it, he writes, “ Positive people see the world and life around them for exactly what it is. They know troubles and difficulties are all around us. They face the same challenges of work, home, and life like anyone else does. Here’s the difference, positive people do not allow the difficulties of life to get them down and refuse to accept defeat.”

Click here to order Scouting Out of Uniform

When it comes to being stuck in your leadership as I have written about in this series – those times when we feel like we are in a fog, when we feel like we are in a rut, when we feel like we’ve lost momentum, and when we feel like we are not making any progress – we have a choice to make.

Before unpacking principle # 4, let’s review the principles thus far:

Principle # 1 – Be Present. Here we learned that when you are stuck is not a time to panic. It’s normal. Chances are, you’ve been stuck before and will be again at some point.
Principle # 2 – Be Patient. Being stuck will not last forever but what you learn during these times will be invaluable to your leadership going forward.
Principle # 3 – Be Practical. You will hit your stride again so you need to be realistic about where you are and what you can do in this season.

No one likes to be stuck. I get it. When stuck, you feel like you are being left behind, but it can be a great time of learning and growth if you manage it properly once the fog begins to lift and you re-emerge from the ruts you were in. And this is where the next principle applies.

Be Prepared – You have new opportunities before you

When you begin to emerge from being stuck, hopefully, you have come away with some fresh insights and things that you learned during that time. The point being, every experience that you go through – good or otherwise, is preparing you for something greater on the other side.

The lessons you learn when stuck will make you a better leader, but now you can use that knowledge to benefit others in their time of struggle.

The key to successfully emerging to the other side of being stuck is to be prepared for what’s next. The mistake many leaders make when stuck is in spending all their energy trying to get unstuck rather than just being in the moment and learning from it. In doing so, you might discover a few things about why you were stuck, to begin with like:

Your priorities were out of sync
You tried to do it all yourself
You were trying too hard to be a people pleaser rather than a leader
You forgot that you need to take care of yourself – physically, mentally, emotionally, and spiritually

Emerging a better leader is not always a guarantee. Being prepared and utilizing your time wisely when you are stuck is essential. Click To Tweet

Final Thoughts

Being stuck is just a season you are in now. Discover the principles of being present, being patient, being practical, and being prepared. You’ve got this!

Click here to pre-order my new book: Employee Engagement- Creating Space for Engaged Employees and a Healthy Culture

The new book releases on AUgust 30th!

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Getting Unstuck: Four Principles to Change Your Leadership: Part Two- Be Patient

Posted July 19, 2021
by admin

Patience is the ability to idle your motor when you feel like stripping your gears – Barbara Johnson

A story is told of two frogs that fell into a tub of cream. One looked at the high sides of the tub which were too difficult to crawl over and said, “It is hopeless.” So he resigned himself to death, relaxed, and sank to the bottom. The other one was determined to keep swimming as long as he could. “Something might happen,” he said. He kept kicking and churning, and finally, he found himself on a solid platform of butter and jumped to safety.

Like the two frogs, there are times as leaders when we find ourselves stuck and looking for a way out without sinking.

In part one of this series Getting Unstuck, I wrote about the need to be present in those times of being stuck. It goes against the grain in terms of what we want to do because we want to get unstuck as quickly as possible to move on to the next thing. But sometimes we need to embrace the moment and use it wisely to see why we are stuck and what we can learn from it going forward.

Right now in your leadership, you may feel you are stuck. In this fog, you feel like you’ve lost your edge and creative juices. You may not be able to put your finger on it, but you know something doesn’t feel right. If you’ve been there you know what I’m talking about. So let’s explore the second principle for getting unstuck and see what we can learn and apply that will help.

Be Patient – This won’t last forever

If by chance you are wired like I am, patience is not one of your finer qualities. I wish it were not true, but it is. I hate sitting in traffic, I hate waiting in line- especially for ice cream. I hate meetings that crawl along and are going nowhere – all the while sitting there thinking of all the things I could be doing. I’m not alone, am I?

That all being said, there’s one thing I’ve learned after several decades in leadership: being stuck is not permanent. Be patient. This won’t last forever.

When we are stuck, we tend to magnify the situation and feel like we will never find our way out of our funk. It’s why being present in the moment that I wrote about in part one is so important. We want to get unstuck as quickly as we can and get moving. But being present in our stuck moments can be a valuable time of growth and that takes patience.

When we are present in the moment and exercise patience, we eventually begin to see not only what’s at work around us, but more importantly, what’s going on within us. First and foremost, leadership is an inside job. And when we are stuck, we must take the time for self-reflection. Click To Tweet

What’s got you stuck today? Is it a lack of clarity that you need or an attitude that’s gone awry? Have you cut yourself off from people you need to listen to and those who can hold you accountable? It can be any number of factors, but know this- it’s in your patience and being in the moment that will eventually move you forward.

Final Thoughts

Being stuck is no fun. What’s worse is squandering the moment and not learning from it. Allow yourself to be present at the moment and be patient. You will come through this if you keep your heart and attitude right.

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Embracing Courageous Leadership (Part 3) – Developing a Courageous Leadership Mindset

Posted March 14, 2021March 14, 2021
by admin

It takes courage to grow up and become who you really are. – E.E. Cummings

I read a story about Leonidas, the King of Sparta. He was preparing to take a stand with his Greek troops against the Persian army in 480 B.C. when a Persian envoy arrived. The man urged on Leonidas of the futility of resisting the advance of the huge Persian army. “Our archers are so numerous”, said the envoy, “that the flight of their arrows darkens the sun.”

“So much the better,” replied Leonidas, “for we shall fight them in the shade.” Leonidas made his stand and died with 300 of his men. Needless to say, his courage was misplaced.

In this series, I’ve made the case for embracing courageous leadership. We’ve looked at what it is not, what it is, and now, developing a courageous leadership mindset. With it the possibilities of your leadership are unlimited. Without a proper understanding of it, you could go down like Leonidas. In short, we need to get it right.

In her acclaimed book, Mindset, Carol S. Dweck writes, “When you enter a mindset, you enter a new world. In one world (the world of fixed traits) success is about proving you’re smart or talented. Validating yourself. In the other (the world of changing qualities) it’s about stretching yourself to learn something new. Developing yourself.” And this is where the first steps of developing a courageous leadership mindset begin.

Developing a courageous leadership mindset is a growth process that begins in your comfort zone and stretches you into something new. The process and journey must be embraced to go there. Here are a few ways how.

Acknowledge where you are in this moment

As you begin to develop a courageous leadership mindset, you must first acknowledge where you are on the journey. Everyone has a starting point and for each of one, the view is different.

As a young leader, I remember making the transition from what I studied and prepared for and putting it into practice in the marketplace. It was intimidating at times. But I was out to prove that I was smart and talented. But I also lacked a certain amount of courage to find my own voice because I was part of a culture of fixed traits. It was stifling.

Embrace a different mindset

If you are ever going to get out of your comfort zone and develop a courageous leadership mindset, you will have to begin to make some shifts. In our world of fixed traits and familiar ways of doing things as leaders, there must come a time in which you take responsibility for your growth, not look back, and burn the ships.

Your courageous leadership mindset is first and foremost an inside job. From there, it impacts every decision you make as a leader. Click To Tweet With a courageous leadership mindset, you are taking responsibility for your growth and development and the outcomes you desire.

Become a courageous leader

The point I want to emphasize here is that your growth and path to developing a courageous leadership mindset is a process. It takes time. As you move from a fixed mindset to a growth mindset things for you as a leader will begin to look different.

Becoming a courageous leader will be subtle at first but before too long your attitude will be different and how you look at things will change. The people who intimidated you before will no longer have that power over you. Courage will begin to take root.

Final Thoughts

Growth is liberating and having a courageous leadership mindset is powerful. Combine these two and your potential is unlimited. Believe in yourself. Embrace the mindset. Trust the process.

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Embracing Courageous Leadership (Part 2)

Posted March 7, 2021
by admin

Having courage does not mean that we are unafraid. Having courage and showing courage mean we face our fears. We are able to say, ‘I have fallen, but I will get up.’ – Maya Angelou

Often when we ask for a person’s signature, we call it their “John Hancock”. This is because of the fifty-six signatures on the Declaration of Independence, one stands out above the rest. That signature belongs to John Hancock. He was the first to sign the declaration and he signed it in a large and legible script so that the king of England could read it without using his glasses.

Hancock wanted it to be very clear where his allegiance lay. His commitment to his country was so clear that when King George III offered amnesty to all who would cease fighting, John Hancock was among the select few who were left out of the offer.

Hancock’s signature was bold, emphatic, and courageous.

In leadership, courage is a character trait that is necessary in times like this. And in this series of articles, I began with what courage is not. Let’s recap:

Courageous leadership is not placing your popularity over your principals
Courageous leadership is not passing the buck
Courageous leadership is not always about playing it safe
Courageous leadership is not about kicking the can down the road

So let’s take a look at what courageous leadership is and why it matters. Next week, I will conclude this series with a lesson on how to develop a courageous leadership mindset.

Courageous leadership is guided by values

Knowing your values and living them out are two different things. A courageous leader not only knows his values but consistently lives them. Courage will be called upon at times to live them when an easier way forward can be found by compromising them Click To Tweet. Courageous leadership steps up and opts not for what is convenient but for what is right.

Courageous leadership embraces fear as part of the journey

It’s not that leaders relish fear and desire it, but they recognize that there will be times on the leadership journey that it’s a reality. Courageous leaders don’t shy away from it but find within them a way to push through because they know what’s on the other side of fear is worth it. Courageous leaders are not defined by theirs fears, but they are fueled by them.

Courageous leadership empowers others

Courageous leaders know that the key to success is not found in what they do alone, but in how they empower those around them. They understand that when they mobilize, equip, and empower their people, they can go farther, do more, and share more successes.

Courageous leadership embraces big dreams

Courageous leaders don’t settle for small dreams. They embrace the idea that big dreams are worth the struggle and overcoming the fears of attaining them is much better than the comforts of playing it safe.

Courageous leadership is not distracted by critics and small thinkers

Courageous leaders will be met by critics and small thinkers who will attempt to hold them back. As a courageous leader, you will have to press on despite it. But to get from where you are today to your destiny tomorrow, will require courage to do it. And at times, it will require courage to leave them behind.

Final Thoughts

Courage in leadership will take you places you wouldn’t get to otherwise. Embrace it with humility and confidence. It will change the dynamic of your leadership.

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Building a Culture of Empowerment

Posted December 28, 2020
by admin

The greatest leaders aren’t necessarily the ones who do the greatest things. They are the ones who empower others to do great things.- John Maxwell

When the great singer Enrico Caruso had his first voice lesson, his teacher was less than impressed. “You can’t sing.” his teacher exclaimed, “Your voice sounds like a wind in the shutters”.

Not deterred by the review, Caruso’s mother believed that her young son indeed could sing. She was very poor, but she scraped up enough money to pay for his voice lessons. She believed in her son and made great personal sacrifices to help him along.

In order for your organization to move forward and succeed it needs a leader at the helm who will dare to defy the words of its critics and believe in its people. For an aspiring singer like Caruso, he had a mother who believed in him and made sacrifices for his success. Who do your people have?

Building a culture of empowerment is one of the single most important roles you have as a leader. In order to get it right, you have to be intentional. Here are four ways to begin.

Encourage Ownership

Chances are, within your organization are individuals who have a ‘take the bull by the horn’ mentality- those who contribute in significant ways to moving your organization forward. Then again, there are those who simply need encouragement to embrace their skills and overcome their fears in order to rise to their potential.

As a leader, make it your priority to empower your people to own their work, make decisions in real-time, and to act in harmony with your values. When ownership increases so does morale which leads to greater wins for everyone.

Promote Collaboration

When the people within your organization learn how to work in collaboration with one another it builds a momentum you would not otherwise experience. This type of energy is not created alone nor is it sustained alone. It takes a group of dedicated people working together to make it happen.

As a leader, it’s important to understand the power of collaboration. When your people see each other as allies instead of competitors, it will change the dynamic of your organization Click To Tweet. When you promote collaboration and you promote empowerment.

Challenge Traditions

The most deadly words in any organization -’ this is the way we’ve always done it’, will have the same consequences for your organization if you do not challenge traditions. If 2020 has taught us anything in leadership, it’s taught us how to pivot and has upended many traditional ways of doing things. When your people have the freedom to shake things up a bit it creates new energy of empowerment that can move your team to a higher level.

As a leader, you must empower your people to challenge traditions that have lingered too long or serve no practical purpose now. Don’t forsake the values that brought you where you are, but be willing to take a fresh look at those practices going forward.

Elevate Everyone

Your people are the most appreciable asset you have as a leader. When you elevate your people with your words, your actions, and your daily decisions, you demonstrate their importance in tangible ways. This type of empowerment has a lasting impact that is an extension of your leadership.

While empowering your people is one of the most important things you can do for your organization, being the type of leader that adds value to others is your highest calling as a leader. Click To TweetMake it your practice to add value above all else.

Final Thoughts

One of the greatest returns on your leadership is not in what you can get others to do for you, but in what you can do for them. The day you realize that it’s not about you is the day you will begin to empower others.

The Cardinal Point Leadership Podcast is coming in January 2021! The Cardinal Point Leadership Podcast is for leaders young and old. My desire is simple – to cut through the clutter and deliver leadership content that is relevant, practical, and useful. Here we will talk about leadership development, employee engagement, servant leadership, and much more.

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Three Truths About Encouragement in Leadership

Posted October 29, 2020
by admin

How do you know someone needs encouragement? They are breathing. – S. Truett Cathy

A young boy, on an errand for his mother, had just bought a dozen eggs. Walking out of the store, he tripped and dropped the sack. All the eggs broke, and the sidewalk was a mess. The boy tried not to cry.

A few people gathered to see if he was okay and to tell him how sorry they were. In the midst of the words of pity, one man handed the boy a quarter.

Then he turned to the group and said, “I care twenty-five cents worth. How much do the rest of you care?”.

In many ways, encouragement is the lifeblood of leadership. So long as you are around a person who’s breathing they need encouragement.

While it may not be hard to imagine what your organizational culture would be like without encouragement taking place, imagine what the possibilities would be like if it were? The challenge in leadership as it relates to encouragement is to be as generous as possible.

Encouragement is the lifeblood of any organization. Here are a few reasons why you need to pass it along.

Encouragement can be a game-changer

A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. And in some cases, it’s not so much the uplifting word spoken that made the difference, but the timing of it that turned things around.A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. Click To Tweet

It’s been said that everyone is facing struggles we know nothing about. You never know how your word of encouragement can give a person that extra dose of confidence to continue on and not give up. Never underestimate the power of a kind word.

Encouragement is a unifier

Just as gossip and office politics tends to divide, encouragement sets the bar at a higher level. Encouragement tends to bring people together in a way that destructive words never will. Your organization will grow stronger and healthier when words of encouragement are at the center of your conversations.

If you are looking for ways to bring your people together, look first at the way in which you communicate with your people. Click To TweetBringing your people together begins with words of encouragement. So long as your people know you have their backs it makes every other conversation better.

Encouragement builds relationships

One of the benefits of encouragement is that it builds bonds between you and your people. It’s easy to come together over words of encouragement, but the relationships that emerge from it are where you can really make improvements. This is where you can take your people to a higher level and out of their comfort zones.

Developing relationships takes time and commitment. It begins with the power of your words. Encouragement for the sake of encouragement is always good. But at some point, you want to take your people to a higher level. Encouragement sets the table to do so.

Final Thoughts

If there’s ever been a time for encouragement in the workplace it’s now. Many of your colleagues and friends are hungry for an encouraging word of support. Be the voice of hope. Be the voice of understanding. Be the voice of encouragement that others need.

Who have you encouraged today?

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When Critics Come Calling (Part 2)

Posted August 18, 2020October 19, 2020
by admin

No matter what happens, you’re always going to have those critics and haters. You just have to learn to deal with that. – Tim Tebow

During his last years in office, Winston Churchill attended an official ceremony. Several rows behind him two gentlemen began whispering, “That’s Winston Churchill.” “They say he is getting senile.” “They say he should step aside and leave the running of the nation to more dynamic and capable men.”

When the ceremony was over, Churchill turned to the two men and said, “Gentlemen, they also say he is deaf!”

Criticism is a way of life for the leader. It may not be a pleasant part of it, but it’s a constant companion nonetheless.

Learning how to deal with criticism is important for you as a leader. In part one of “When Critics Come Calling”, I shared three common reactions we have when critics come calling:

We take it personally
We retaliate
We put up walls

Any of those sound familiar?

While it’s just in our human nature to take on any or all of these postures, we also have to understand the unintended consequences when we do. While we don’t typically like criticism, we can cut ourselves off from voices around us that can help us if we are willing to listen.

So when critics come calling, why not take these questions into consideration.

What’s true about the criticism?

Not all criticism from your critics is meant to be harmful. And while your feelings or ego might be bruised, perhaps some introspection is in order. When you hear from your critics, stop and consider what parts have merit. From there you can determine if it’s just a case of sour grapes on their part, or if it’s something you work on to make better.

In the long run, your critic may be doing you a favor by pointing out a blind spot you didn’t see. Click To TweetOn the other hand, your critic may just be blowing off steam and it has no merit. But before dismissing it out of hand, as yourself if it’s true.

What’s the motive behind the criticism?

When hearing from your critics – directly or indirectly- you have to take into consideration the motivation behind it. Does the person have an ax to grind with you? Is there politics at play? Understanding the motivation behind the criticism will enable you to better know how to handle it.

A word of encouragement to you as a leader here – don’t look for ulterior motives that don’t exist. Don’t let your imagination run wild. Be more concerned as to why a person with a legitimate issue was not comfortable in approaching you to begin with.

What can I learn from criticism?

When the critics come calling is a good time to reflect upon your leadership. Is there any validity to the criticism? Was the criticism helpful? Some of your best growth opportunities will come not when everything is smooth and calm. It will come when you feel everyone is against you. Click To Tweet

Final Thoughts

“The final proof of criticism,” said Elbert Hubbard, “lies in being able to endure criticism without resentment.” And this will always be the test of your leadership. So the next time critics come calling ask yourself is it true? What’s the motive? What can I learn? Above all, keep your attitude in check and keep climbing upward.

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