leadership development – Page 22 – Doug Dickerson on Leadership

Taking ‘No’ Out of Your Playbook and Why it Matters

Nothing will ever be attempted if all possible objections must first be overcome – Samuel Johnson

Leaders understand that obstacles are a part of the landscape on the road to success. But how many leaders are self-aware enough to realize that some of the obstacles blocking their desired success are self-inflicted?

When what stands between your employees or volunteers and potential success is a constant drum beat of no or the good ole standby of, “We’ve never done it this way before,” then you are capping your talent and are hindering your chances of success.

In his book, It’s Not About the Coffee, past Starbucks International president Howard Behar writes of the necessity of taking ‘no’ out of your playbook. His thought was that we can grow so accustomed to saying no to our customers or employees that soon these roadblocks take on a life of their own and become the unspoken rules, the No Book, that stands between you and your potential success.

One example Behar shared about Starbucks turning an everyday no into a yes was by opening the door early in the morning. Customers would come by ten minutes before the store opened and they were routinely turned away. The message the prospective customer would get was, “No, we’re not open yet.” When they realized they could say yes they began to open ten minutes before the posted opening to serve their customers.

To be sure, not every yes will guarantee success and not every no will deny it. But what you must realize is that until you release the power of possibilities in your people they will never have a chance to find out. Taking no out of your playbook will unlock their potential and give them much needed freedom to grow. That is critical to your success. Here is why taking no out of your playbook matters to you as a leader.

It empowers your people.

There is no better way to empower your people than to release their creative ingenuity with a yes attitude. It signals that you believe in them and want them to reach their full potential. Empowered people are driven people and are more invested in the product and outcomes. When you remove no from the playbook and replace it with a yes then you elevate everyone to a new level.

It puts the focus where it belongs.

When no is replaced with a yes then the playbook becomes a different document. The paradigm shifts. You go from paying defense to playing offense. Now instead of an inward focus it’s an outward one. Where once it was all about you, now it’s about those you serve. When your purpose revolves around a “yes we can” mentality then there is no room for “no we can’t” detractors. When your people are free to focus on what they can do instead of what they can’t do it will make a world of difference.

It creates momentum.

Some leaders exert a lot of energy and waste a lot of time trying to figure out the secret to creating a culture of momentum. Sadly what some do not realize is that they are the reason why it’s lacking. Why? They haven’t taken no out of their playbooks and consequently their much needed momentum lies dormant.

What would it take to motivate you? Former Miami Dolphin’s great Bob Kuechenberg shares how he got his. He tells the story of his father and uncle who were human cannonballs in carnivals. His father told him, “go to college or be a cannonball,” said Kuechenberg. Then one day his uncle came out of the cannon and missed the net and hit the Ferris wheel. It was then that Kuechenberg decided to go to college.

As a leader you can either take no out of your playbook and put in a resounding yes, or you can be shot out of a cannon. Why not release the potential of your people, focus on those you serve, and generate the momentum you need? Say yes!

I invite your feedback!

1. What “no’s” are the most demoralizing for you or your office?

2. In what practical ways can you learn to say yes and empower others?

3. How would your office or organization benefit by taking no out of the playbook and replacing it with a yes?

Please follow and like us:

Five Ways to Protect Office Morale

Posted March 8, 2014
by admin
4 Comments on Five Ways to Protect Office Morale

Never hold discussions with the monkey when the organ grinder is in the room – Winston Churchill

The early American Indians, as the story goes, had a unique practice of training young braves. On the night of a boy’s thirteenth birthday, after learning hunting, scouting, and fishing skills, was put to one final test. He was placed in a dense forest to spend the entire night alone. He was blindfolded and taken several miles away. When he took off the blindfold, he was in the middle of a thick woods and he was terrified.

Every time a twig snapped, he visualized a wild animal ready to pounce. After what seemed like an eternity, dawn broke and the first rays of sunlight entered the interior of the forest. Looking around, the boy saw flowers, trees, and the outline of a path. Then, to his utter astonishment, he beheld the figure of a man standing just a few feet away, armed with a bow and arrow. It was his father. He had been there all along.

Good leaders know a thing or two about protecting that which is important. The success of your business or organization is linked to the morale of its employees or volunteers. While everyone’s happiness is not the responsibility of the leader, it is in the best interest of the leader to see to it that strong morale in the work environment is maintained for maximum benefit.

Why does this matter to the leader and why should it be on his or her radar? Workplace morale seems to always be a challenge. The Daily News last year (http://nydn.us/1insfoc) cited a Gallup report showing that 70% of Americans polled either hate their job or are “disengaged” from their work, and even perks don’t work if they’re unhappy with management. Until you make the building and maintain of strong morale a priority it will continue to be a negative issue you contend with. Here are five ways you can work to protect it.

1.) Put others first.

This is a basic leadership principle but one that yields high returns when applied. System-wide, when people within your organization learn to put others first it sends the message that you are committed not only to your own success but to the success of those you work with. The all-in is a signal of your buy-in which makes coming to work much more pleasant. When you don’t have to question where others loyalties it’s like a breath of fresh air. You build and protect morale by putting others first.

2.) Have your people’s backs.

Nothing will promote strong morale among your people quicker than when they know you have their backs. You give your team the ability to excel and create when they know you support them and when they know you have their backs not just in the good times but in the down times. Loyalty cuts both ways and when you demonstrate it both in words and actions you are protecting your morale not just for today but for tomorrow. Having their backs is about trust and it is a much needed stabilizer when team members don’t have to second guess you.

3.) Keep your word.

Protecting morale is saying you will have their backs and then having it. Having the backs of your people is not giving them carte’ blanch for things that are not in keeping with your values and goals. But it is about you as the leader giving team members permission to use their creative powers to grow and produce. You keep your word by giving your support and equipping them with the necessary tools for their development. You keep your word by being their chief defender when they come under unfair attacks. Keep your word and you will protect morale. It’s an issue of respect.

4.) Be consistent

Nothing will undermine the morale in your office or organization quicker than the inconsistencies of the leadership. Sadly, petty turf wars, jealousies, and office politics can sabotage office morale when self-interests and the actions of a few create a climate that affects the whole. As the leader, this is on-going battle you must be on guard against. A strong leader will be consistent in their dealings with everyone.

5.) Effective communication

There is a difference between regular communication and effective communication. A smart leader will not take it for granted that just because they put forth information that it is enough. George Bernard Shaw said, “The single biggest problem in communication is the illusion that it has taken place.” Effective leaders communicate, and protect morale, not by edict but by relationship. The burden is on you, not your people, for how well you communicate. Don’t leave it to chance. Protect morale by strong communication skills.

What do you say?

I invite your feedback!

1. What have been the biggest contributors to poor office morale that you have experienced?

2. Which one of these five tips would be most helpful in your office?

3. What would you add to the list?

4. What additional encouragement would you give to fellow leaders?

Please follow and like us:

Leadership Minute: Proper Perceptions

Posted March 5, 2014
by admin
1 Comment on Leadership Minute: Proper Perceptions

Any person who selects a goal in life which can be fully achieved, has already defined his own limitations. – Cavett Robert

As you weigh your goals, dreams, and aspirations be sure not to sell yourself short. By that I mean your goals should stretch you to a place of challenging your own self-imposed limitations. We tend to play it safe by staking our claim to that which we feel we can comfortably achieve. But why settle? Why not set goals and dreams that are out of your present capacity to attain and see how you can grow to the challenge? You will only risk what your perceptions of yourself will allow. Simply put; aim high, remove the lids that would hold you back, and grow to new levels you thought were not possible.

Please follow and like us:

Leadership Minute: Team Unity

Posted March 4, 2014
by admin
4 Comments on Leadership Minute: Team Unity

A house divided against itself cannot stand. – Abraham Lincoln

In leadership circles we hear a lot about teamwork and team building, but not as much about team unity. Unity of your team does not mean checking your individuality at the door and not having differing views and opinions. Team unity simply means that once all the views have been aired, differences expressed, and a consensus reached, then it’s time to move forward with a united front. Teams need diversity of thought, creative minds, and fresh eyes taking a look at things from every angle. Promoting team unity begins when the leader acknowledges and values everyone’s input. Unity breaks down when voices are squelched. Build unity by building relationships. Never underestimate the value that each person brings to the table.

Please follow and like us:

Leadership Minute: Called To Serve

Leadership is an opportunity to serve. It is not a trumpet call to self-importance. – J. Donald Walters

When was the last time you gave consideration to the meaning of your leadership? Is it about climbing the corporate ladder? Perhaps it’s achieving a certain status or rank within your organization? These are not necessarily bad things unto themselves but in the larger meaning of leadership I submit it’s missing the point. At the heart of leadership is a desire and willingness to serve and develop others. It’s about discovering the seeds of greatness in others and doing your part to help it grow. Leadership comes with privileges and responsibilities and at its pinnacle is the realization that it’s not about you. Find the joy and meaning of true leadership by serving others.

Please follow and like us:

Leadership Minute: Searching for Answers

If you only do things where you know the answer in advance, your company goes away. – Jeff Bezos

An important lesson for leaders to learn is that it is okay to not have all the answers. I know it sounds counterintuitive from a leadership standpoint but you don’t always have to be the answer person. Sometimes the journey is going in a direction that is filled with uncertainty and unpredictable outcomes. While it’s smart to have a plan that gives you direction and purpose there is something to be said for new discoveries along the way. Embrace what is possible, be flexible enough to learn something new, and always be curious. Leadership is an exciting journey filled with many unexpected possibilities.

Please follow and like us:

Leadership Minute: Change Happens

You must welcome change as the rule but not as your ruler. – Denis Waitley

Leaders are change agents. Change is not always popular but if you are going to grow and move forward you have to. To be sure, not all change is good. And not all resistance to change is necessary. Be open to opportunities to grow, learn and advance with change as the catalyst. Your ability to welcome change, inspire change, and lead change is going to be critical to your success as a leader. What change are you resisting? What change do you need to make? See change for what it is; a chance to move forward with a renewed purpose.

Please follow and like us:

Five Ways Leaders Lose Their Focus

Posted February 1, 2014
by admin
1 Comment on Five Ways Leaders Lose Their Focus

The key to success is to focus our conscious mind on things we desire not things we fear. – Brian Tracy

Writing in Reader’s Digest, Carol Mann tells the story of golf immortal Arnold Palmer as he recalled an important lesson about self-confidence. It was the final hole of the 1961 Master’s tournament, and Palmer had a one-stroke lead and just hit a very satisfying tee shot. Palmer felt that he was in pretty good shape. As he approached the ball, he saw an old friend standing at the edge of the gallery. The friend motioned him over, stuck out his hand and said, “Congratulations.” Palmer recalls that as soon as he took his hand and shook it, he lost his focus.

The next two shots he hit the ball into the sand trap, then put it over the edge of the green. He missed a putt and lost the Master’s. “You don’t forget a mistake like that,” Palmer recalled, “you just learn from it and become determined that you will never do that again.”

Learning how to keep your focus is an important leadership skill to develop. But yet it is one of the hardest to master. Countless distractions coupled with the never ending demands on your time make it a challenge. How leaders lose their focus is important information. Being aware of these common distractions can help you be a better leader. Here are five ways leaders lose their focus and why it matters to you.

Bogged down in the details

It can be hard to focus on the big picture if you are mired down in the micro details of all of your operations. While it is important to be in the loop you have to empower and trust capable people to help you with the details. It’s normal to want to be informed but when you are mired down in the smallest of details it begs the questions – who’s steering the ship?

Improper delegation

This is where many leaders fall short and where most of them burn out. When the leader is of the opinion that he or she can do the job better by themselves it could be causing more harm than good. Let’s make the assumption that you have surrounded yourself with quality people who are capable of doing the work associated with your organization. Leaders lose focus when they do not empower these people to do their jobs. Delegation at its best will allow you to focus your time and energies where they are most needed. The secret is to empower and release the people around you.

Lack of organization

An unorganized leader is an unfocused leader. It is not so much about the proverbial cluttered desk as it is the personal disciplines that bring order to your life. If you tend to fly by the seat of your pants, if you are reactionary instead of proactive then these are all problematic traits that cause you to lose focus. You can overcome this by bringing order to your day. Keep a calendar. Schedule important calls and appointments and stick to it. Beware of the “tyranny of the urgent” and do not fall into the traps that can easily disrupt your day. Strong organizational skills will keep you focused and serve you well.

The need to be a people pleaser

In all fairness we all want to be liked. But if you are consumed by a need to be liked, you will quickly lose your focus as a leader. Your job is not to be liked. Your job is to lead. That being said; be friendly. But be careful not to get to the place where you are consumed about your popularity so much that it is affecting the decisions you make and it causes you to lose your focus on what is most important. You can’t lead with integrity if you make decisions based upon whom it pleases or displeases.

Gadgets

Technology is great isn’t it? The progress we have made in recent years has made our world much smaller and our work a lot easier. I am sold on the wonders of our technology. But take a look around your place of business or glance around the conference table the next time you are in a meeting. We are all wired up but in many ways are very disconnected. Our technology for all of its benefits has contributed to a strong lack of focus on many fronts. Let your technology serve you but do not be subservient to your technology.

What do you say?

Please follow and like us:

Leadership Minute: Customer Service and the Leadership Connection

Posted January 21, 2014
by admin

Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work. – Martin Oliver

The mistake some managers in business make is found in not understanding the connection between good customer service and sound leadership skills. They see it as two separate entities when really it’s one. You can’t provide good customer service to the people you are most dependent upon for your success without understanding how it all depends on strong leadership skills. They are interdependent skills that have to be taught. If your employees don’t feel good about coming to work why should your customers feel good about doing business with you? Take care of your leadership needs and you will take care of your customer service needs. Happy customers make happy employees.

Please follow and like us:

Three Ways to Push Back Against Negative People

Posted January 18, 2014
by admin

The greatest day in your life and mine is when we take total responsibility for our attitudes. That’s the day we truly grow up. – John C. Maxwell

The noted English architect Sir Christopher Wren was supervising the construction of a magnificent cathedral in London. A journalist thought it would be interesting to interview some of the workers, so he chose three and asked them this question: “What are you doing?”

The first replied, “I’m cutting stone for 10 shillings a day.” The next answered, “I’m putting in 10 hours a day on this job.” But the third said, “I’m helping Sir Christopher Wren construct one of London’s greatest cathedrals.”

As a leader it is important to understand how important your attitude is as it relates to your success. How high and how far you go often has less to do with your talent or skills and has more to do with the attitude you have in navigating those skills. Attitudes can lift you or ground you. It’s a choice we all make.

While you may be fine with that scenario you may have more of an issue with other people and their negative attitudes. How do you handle those perpetually negative or toxic people in your office who always see the glass half empty and usually have something negative to say about most everything?

How can you push back against negative people in your life? Is it really possible? For starters, here are three tips to help you learn how.

Hit your personal reset button.

Hitting your reset button is about recalibrating your own set of personal standards. Consider for a moment the type of people whom you have tolerated or have entertained in the past. How many of those were the negative or toxic types? The reason they were around, excluding professional necessity, is because you chose to have them around. Hitting the reset button is about choosing whom you keep and who you cut loose. I will have more to say about that in a moment. Suffice to say; in order to push back against negative people you have to reset your standards and this means making some really important choices going forward.

Choose your inner circle more carefully.

The reason this is so important is that we tend to become like those we most closely associate with. If you want high standards for yourself then you will have to be more selective about those you keep close. That’s not to say you can’t be cordial to all, but you must be more selective with the few you keep close. Your standards are reflected in your associations. Negative people tend to attract negative people in the same way positive people tend to attract positive people. The good thing is that those closest to you will tend to be of the same mindset and attitude. Be careful about who you keep close because they can be the lifters in your life or the ones who drag you down.

Stay above the fray.

Simply put, there are times when you cannot escape the reach of negative people. They are in your office, they sit at the same conference table as you, and they share the same break room. Sharing the same space is not the same as sharing the same mindset. Your positive attitude can make the difference and give hope to those who share your same beliefs. Stay above the fray by staying true to your values. Staying above the fray means that others will have to come up to your level and not the other way around. When you stay above the fray you are setting a higher standard for everyone.

These three tips all have one thing in common. Did you figure it out? They are not tips on how to change the other person. They are all about the things you can do to improve your own attitude. You can’t change the other person, but you can be a good example to them. Pushing back against negative people is about improving yourself.

What do you say?

Please follow and like us: