Three Questions for Problem Solving

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The reward for being a good problem solver is to be heaped with more and more difficult problems to solve. – Buckminster Fuller

In Reader’s Digest a few years back, Captain Alan Bean wrote about his Apollo 12 mission. Bean stated, “Test pilots have a litmus test for evaluating problems. When something goes wrong, they ask, “Is this thing still flying?” If the answer is yes, then there’s no immediate danger, no need to overreact.”

When Apollo 12 took off, the spacecraft was hit by lightning. The entire console began to glow with orange and red trouble lights. There was the temptation to do something, but the pilots asked themselves, Is this thing still flying in the right direction? The answer was yes; it was headed to the moon. They let the lights glow as they addressed the individual problems and watched orange and red lights blink out, one by one. 


That’s something to think about in any pressure situation. If you’re still flying, think first, and then act.

The questions the test pilots ask will serve you well as a leader, The questions are tactical, and with the guidance of a steady leader, they will be an asset to your organization. When things go wrong, and they will, here are three questions to ask before taking action.

Is this thing still flying?

Leadership assessment: Evaluation.


Bean observed that the temptation is to “do something!” Human nature dictates that when something bad happens we are to respond. But at times, our response is disproportionate to the size of the problem. In our knee-jerk reactions, we overreact.

Artist Maya Lin said, “To fly we have to face resistance.” What perceptive leaders understand is that not all resistance is negative. While some may think the obstacles they face will ground them, a smart leader sees obstacles as the very thing that will give them lift. 

When you accurately answer the question “Is this thing still flying?” setting the right course becomes easier.

Is this thing still flying in the right direction?

Leadership assessment: Observation.

This is critical to the success of your organization. If you are not on the right course, it doesn’t matter how fast you fly. You’ll get to the wrong destination quicker and the corrections will take longer.

Oliver Wendell Holmes said, “The great thing in this world is not so much where you stand, as in what direction you are moving.” The test of your leadership and that of your organization is not whether you can face times of adversity, but whether you can honestly and accurately evaluate where you are and where you are headed. 

Once you and your team have carefully evaluated your direction – making sure that you are on target with your values and vision, then when you are faced with adversities, you can properly address them.

Is the right leadership in place?

Leadership assessment: Competence

Not all test pilots become astronauts. While their skills and abilities are admirable, not all have the right stuff. When it comes to the astronaut corps, only the best are chosen.

While it is a delicate question to ask, it is a legitimate one that needs an answer. It could be that the leader who brought the organization to where it is, may not be the one to take into the future. Better to have the right leader in times of adversity than the wrong leader in times of prosperity. Click To Tweet
How you evaluate problems as a leader will determine your success as a leader. Evaluate properly, observe wisely, and be sure that the right leader is at the helm.

 

©2024 Doug Dickerson 

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What Brings Your Team Back on Monday?

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On Monday mornings, I am dedicated to the proposition that all men are created jerks. – H. Allen Smith

Writing in The 360° Leader, John Maxwell shares a humorous story about a turkey and a bull. “I would love to be able to get to the top of that tree, “ sighed the turkey, “but I haven’t got the energy.” 

“Well,” reapplied the bull, “why don’t you nibble on some of my droppings? They are packed with nutrients.” The turkey pecked at a lump of dung and found that it gave him enough strength to reach the lowest branch of the tree.

The next day, he reached the second branch after eating some more dung. Finally, after a fourth night, there he was, proudly perched at the top of the tree. But a hunter promptly spotted the turkey and shot him out of the tree. The moral of the story: BS might get you to the top, but it won’t keep you there.

Monday mornings can either be a day of dread or one filled with expectation for what lies ahead. And yes, you may have to contend with those whose path is full of droppings or who BS their way to the top. But as a leader, what motivation do you want your team to bring to the workplace on Monday? What do you truly believe motivates your team to keep coming back? 

Here are a few qualities that will endear you to your team and make them proud to be by your side.

Being a leader with a servant’s heart

A leader with a servant’s heart is consumed with centering the organization around his or her own needs, but in being the facilitator to make those around him successful. The mentality is not “What can you do for me?” but rather, “What can I do for you?”

When you engage your team members with a servant’s heart, you help them see and understand that you are about the big picture, not being the big person. Click To Tweet


Being a leader with an open mind

I’ve said it often that the best ideas don’t always flow from your office, they flow into it. When you lead with an open mind and are open to the ideas and expertise of your team, the potential of your team is unlimited. Martha Stewart put it this way, “Without an open-minded mind, you can never be a great success.” And this is what makes your workplace enjoyable. When leadership is open-minded to new ideas, thinking outside the margins, and vesting trust in the team, great things are within your reach.

What brings your team back on Monday is an environment where ideas are welcomed, where leaders are not insecure, where respect abounds, and where team members see each other not as the competition, but as fellow teammates striving toward mutual goals.

Being a leader with a clear vision

Monday is the least of your worries if your team members do not have their hearts and minds wrapped around the vision and mission of what they are doing and why.

Warren G. Bennis said, “Leadership is the ability to translate vision into reality.” And this is the responsibility of your leadership: to map out a vision that is in clear terms that your team can embrace and where the buy-in is authentic. When your team knows where they are going and why they will buy in and go there with you.

Final Thoughts

What brings your team back on Monday is a leader with a servant’s heart (it’s not about you). What brings your team back on Monday is a leader with an open mind; don’t BS them. What brings your team back is a leader with a vision; share it.

Now, put yourself in the shoes of your team. Would you want to come back on Monday?

 

©2024 Doug Dickerson

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Are You a Leader That Lifts?

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A race, like an individual, lifts itself up by lifting others up. – Booker T. Washington

Chances are you have never heard of Cooper Erickson and Ethan Olds. And you wouldn’t be alone. Cooper and Ethan gained notoriety back in September of 2023 when competing in a track meet. 

Cooper, a sophomore at Stevens Point Area High School in Wisconsin was on his way to a third-place finish in the race when he saw the runner in front of him stumble and fall. Instead of running past him to cross the finish line in second place, Cooper ran back and helped the runner, a competitor from another school.

Ethan Olds, a classmate of Cooper was coming up behind Ethan in fourth place. When he saw his teammate stopping to help, he also ran back to help.

When asked about what he did, Cooper said, “When you start to take running very seriously, you build a community, and that community is so wide– it’s just whoever you race, you have respect for because they are giving it their all. And I thought that was more important than necessarily finishing in second place or third place.”  (Read the story here)

What the two high school students did at that event serves as a great lesson in leadership. While the boys were only in high school, some might have given them a pass if they had not stopped to help their fellow competitors – they are high school students after all. 


The example of Ethan and Cooper is one worth emulating. As John Maxwell said, “Leaders who fail to lift others in the long run, fail to lift themselves.” And this goes to the heart of your leadership. Why is lifting others essential to your leadership? Let’s explore these three ways.

Leaders who lift have set aside their insecurities

This is perhaps one of the most common causes as to why some leaders don’t lift others. So long as you are insecure you will always be looking upon others with a suspicious eye. This posture puts a lid on your leadership, and what’s worse is that by doing so, you hold others back and keep them from reaching their potential.

Leadership Tip: Don’t allow your insecurities and pettiness to hold others back. The people around you need your best, not your baggage.

Leaders who lift give hope

Something special happens when a leader lifts another person. A shift happens that creates a new level of momentum and energy. Perhaps that person has been stuck, feeling despondent, and believes that the struggle is not worth it. Your one selfless act of leadership can be all it takes to turn things around and give hope to that aspiring leader.

Leadership Tip: Daily look for opportunities to be a leader that lifts. Who needs your hand today?

Leaders who lift build the future

When you lift others, you are helping build the next generation of leaders. In the end, it’s not about what you did for yourself, but what did you for someone else. Did you lift, build, encourage, and inspire those around you? A simple act of kindness on your part by lifting someone else is laying the foundation for another’s rise in leadership.

Leadership Tip: Being a leader that lifts is a recognition that we are all in this together. Lift others, be humble, and remember that it’s OK to turn around in your race and pick someone up.

 

©2024 Doug Dickerson

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It’s A Matter of Focus

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Where focus goes, energy flows. – Tony Robbins

On more than one occasion over the years, I’ve come away disappointed with what would have been a great photograph that I ruined by one major mistake. It was out of focus. Ugh!

You would think that after a lifetime of taking pictures and being an avid photographer, I would know better. It’s not like the concept is new to me. After all, I’ve won awards for my photographs and have taught classes for others to better improve their photography skills.

But focusing issues is a common mistake in photography whether you’re an amateur or professional if you’re not careful. The primary reasons are that the camera moved, the subject moved and you didn’t adjust in time, and missed focus among other things. 

In leadership, we often hear that we need to see the big picture – and we do. It’s important to understand where you are, know where you are going, and set proper goals to get there. 

The broader the picture, however, the harder it is to narrow your focus on the things in your leadership that matter most. In photography, you might appreciate the big picture from an artistic point of view, but finer details and focal points can go unnoticed and underappreciated.

In your leadership, what you focus on matters. As Tony Robbins said, It’s where your energy flows. How can you get your leadership in focus and activate your energy? Here are a few tips.

Focus on daily growth

Focusing on the daily disciplines each day that advance you toward your goals. It’s normal to want to rush the process and overnight be at a level of success that took others years to attain. But that’s not how they achieved it and chances are, neither will you. Don’t despise the importance of daily growth.

Focus on serving others

An essential characteristic of your leadership is found in serving others. Someone once said, “If serving is beneath you then leading is beyond you,” and this is one of the most essential characteristics of leadership to learn. Understanding that it’s not about you will remove the focus from yourself and where it belongs – serving the needs of others.

Focus on adding value to others

Similar in nature to serving others, adding value is a key component of your leadership. Zig Ziglar said, “You can have everything in life you want if you will just help other people get what they want.” Adding value to others allows you to put into practice the discipline of serving others tangibly. By doing so, you are showing yourself to be a selfless leader that’s worthy of following.

Focus on your priorities

As a leader, you have to know the difference between what’s important and what’s important to you. Many leaders lose their focus when it comes to priorities because they get sucked into the “tyranny of the urgent” that others create. Learning how to stay in your lane and focus on your priorities is a matter of good self-leadership. There’s a difference between adding value to others and adding to the drama. Understand the difference and stick to your priorities. Click To Tweet

Focus on consistency

John Maxwell said, “Small disciplines repeated with consistency every day lead to great achievements gained slowly over time.” And this is the secret sauce of focus. When you focus on being consistent with your growth and daily disciplines, you will rise in your leadership.


Final Thought

Famed photographer Ansel Adams said, “A good photograph is knowing where to stand,” and it’s true in your leadership. Where you stand matters. And once you know where you stand, everything comes into focus.

 

©2024 Doug Dickerson

 

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The Wisdom of Speaking Last

 

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Effective communication begins with listening. – Simon Sinek

Years ago, while working in a University setting, I was part of a weekly staff meeting of two major departments of the school. Each week our respective departments came together to discuss projects we were working on and strategize over new ones, etc. In this meeting were two university vice presidents, department heads, and staff.

The work of our departments was both rewarding and challenging. In the staff meetings, however, it was not uncommon to get bogged down in the minutia of upcoming events or a crucial decision that could grind the meeting to a halt. 

After ideas had been thoroughly shared and anyone and everyone with input into the topic had spoken, the last person to speak was always one of the vice presidents who sat quietly the whole time.

To an outsider looking on, one might suspect that he was simply uninterested in what was taking place and not engaged.

But when he spoke, he was able to cut through the clutter, see through the competing agendas, and speak words of wisdom to the topic at hand. Truth be told, he was likely the most engaged person in the room. How so? He sat quietly listening. He heard all the ideas being presented and could crystalize what needed to be said in the moment to move things along. 

One might ask how he could bring such clarity to the room and leave everyone wondering why they didn’t think of what he just said. How was this possible each week with such consistency?

The simple answer? He always spoke last.

In your leadership, you will be called upon to speak. It comes with the territory. But in as much as you prepare yourself to speak – and you should – how well do you prepare yourself to listen? Should it not require the same preparation? 

Here are a few thoughts for your consideration as it relates to listening. I trust that you will find them useful.


Ask engaging questions

As a leader, one of the most intentional things that you can do in order to best understand your people or what’s happening within your organization is to ask engaging questions. Once you do, now comes the work of listening.

The challenge is to listen without formulating a response to your people, but rather listening in order to relate to your people. 

Understand this - Listening to respond or get defensive is about you. Listening to relate is about them. In leadership, you must always remember - it’s not about you. Click To Tweet

Give everyone a voice

Over the years, I’ve come to learn this truth – when the people have the ear of the leader, the leader will have the heart of the team. It’s a mutual trust that is earned and developed over time by listening with no hidden agenda.

By listening, you give your people a voice that empowers them and elevates their leadership. And while this is expedited by listening, how long do you suppose you this would take your people by only hearing you talk?


Understand this – Your impact as a leader can be just as effective if you listen more and talk less. It may not be as glamorous, but your impact as a leader is not always measured by your words.

Final Thoughts

Your words and actions in leadership carry weight. James 1:19 says, “…let every person be quick to hear, slow to speak, slow to anger.” This is where the wisdom of learning to speak last is born.

 

©2023 Doug Dickerson

 

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The Problem With Good Intentions

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Everything worthwhile is uphill. – John Maxwell

After 36 years of marriage, I’ve learned a thing or two about good intentions. Most of them the hard way.

I recall the time when I was using the mixer to make some cookies. This was early on in our marriage. Up to that point, I had used it numerous times without incident. On this particular occasion, however, things went sideways and I managed to burn it up.

When Christmas came around a few months later and feeling remorse for what I had done with the decommissioned mixer, I made the decision to purchase a new one for her. Now, keep in mind, that this was just one of the many presents that I gave her. Surely, my wife would appreciate a new one, I reasoned.

I was wrong.

Her appreciation for receiving a new mixer did not match my good intentions of giving it to her. Needless to say, in the years since that incident, never has appliances been associated with Christmas. 

Good intentions – while good, are never enough. Hang around in leadership long enough and you will learn this. Here’s what I know about good intentions:

  • Good intentions reflect a dream or desire for something better
  • Good intentions reflect that you have ambition
  • Good intentions reflect that you care and are invested on some level

But my good intentions and yours are never enough.

John Maxwell said, “One of the greatest gaps in life is between sounding good and doing good. We are ultimately measured by what we do and how our actions shape the world around us. Without results, all the best intentions in the world are just a way of deluding ourselves.” And this is a gap in your leadership that needs to be bridged.

The key to moving from good intentions to action and results is found in self-discipline. It’s not what you start, plot, or plan, but what you get done.

Think for a moment about what your life – both personally and professionally, would look like if you moved from good intentions to actions and results. Consider the following:

  • What would your relationships look like?
  • What would your finances look like?
  • What would your career look like?
  • What would your faith look like?
  • What impact can you envision making on the world?
  • What would you attempt to accomplish if you had the discipline to move from good intentions to action?
While it’s true that everything worthwhile is uphill, that should not stop you. It should challenge and inspire you. Click To Tweet

The late Zig Ziglar said, “You don’t have to be great to start, but you have to start to be great.” And this is your leadership challenge- to start!

So let me ask you, what’s holding you back from taking action? Is it a fear of failure? Is it a fear of what others might say or think? Is it a lack of confidence in your own ability? Whatever it may be, let me be the first to encourage you to set those fears aside and simply start. 

Final Thoughts

My wife and I are able to now look back and laugh about her getting the mixer for Christmas. But it was a lesson learned that helped me realize that despite my good intentions at the time, I could have at least waited until Valentine’s Day to give it to her.

 

©2023 Doug Dickerson

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High Stakes Growth

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Those at the top of the mountain didn’t fall there. – Marcus Washling

I read a story about an animal trainer for Hollywood movies who was once asked how he could stake down a full-grown elephant with the same size stake used for a baby elephant. “It’s easy,” replied the trainer, “When they are babies, we stake them down. They try to tug away from the stake maybe ten thousand times before they realize that they can’t get away. At that point, their ‘elephant memory’ takes over and they remember for the rest of their lives that they can’t get away from the stake.”

When it comes to your personal growth and development as a leader, you must be fully aware of your surroundings and the stakes that would hold you back and prevent your growth. Nido Qubein put it this way, “ Whether you are a success or a failure in life has little to do with your circumstances; it has much to do with your choices.” Your choices will make or break you as a leader. 

When it comes to your own personal growth and development, you must make wise choices about the stakes that could hold you back. What are they? Let’s explore a few together.

The stake of what other people think

How far you can go, how high you can climb, and what you can achieve are not determined by the limitations that others may try and place on you. Don’t allow the negative things others say to become a stake that prevents you from achieving your goals. It’s not what others say but what you believe that matters.

The stake of failure

John Maxwell said, “The difference between average people and achieving people is their perception of and response to failure.” How you respond to failure will either be a stake in the ground that holds you back or a stepping stone to a brighter future because you dared to believe that your failure wasn’t fatal or final but an opportunity for growth.

The stake of your comfort zone

Comfort zones tend to lull you into playing it safe. This stake is perhaps the most dangerous stake because of the false sense of security it gives you. It causes you to embrace your worst fears rather than embrace your greatest strengths. It turns you into a spectator of others’ achievements while making you settle for less than you are capable of achieving.

The stake of comparing yourself to others

One of the most negative things that you can do on your personal growth journey is to compare yourself to others. It’s a distraction at best. You can look at what someone else is doing and achieving and talk yourself into believing you can never succeed on their level. You can compare yourself to another and think you are so much better. Either way, it’s unhealthy. Run your race with all your strength, stay in your lane, and not worry about the person next to you.  

The stake of no discipline

Bruce Springsteen said, “A time comes when you need to stop waiting for the man you want to become and start being the man you want to be.” If you have a desire to grow and develop as a leader then it’s up to you to uproot the stake of an undisciplined life and take intentional steps that will move you from where you are to where you want to be. Wishful thinking will not suffice. 

Final Thoughts

You will never achieve all that you are capable of achieving unless and until you believe that the stakes that are holding you back are not worth comparing to the rewards that await you when you believe that you can achieve anything you set your mind to.

 

©2023 Doug Dickerson

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Check These Boxes For Effective Change

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Whether you are a success or failure in life has little to do with your circumstances; it has much more to do with your choices. – Nido Qubein

How adaptive to change are you? Are you an early adapter or a reluctant embracer of change? What is your initial response to the word change? What emotion does it invoke when you hear the word? Do you naturally resist change?

In his book, The 15 Invaluable Laws of Growth, John Maxwell shares the following story about a lonely woman who purchased a parrot from a pet store:

After only one day of having it, she returned to the store and told the storekeeper how disappointed she was with it. “That parrot hasn’t said a word yet!” she lamented.

“Does it have a mirror?” asked the storekeeper. “Parrots like to be able to look at themselves in the mirror.” So the lady bought a mirror and returned home.

The next day she was back again, reporting that the bird still wasn’t speaking. “What about a ladder?” the storekeeper asked. “Parrots enjoy walking up and down a ladder.” So the parrot owner bought a ladder and returned home.

On the third day, she was back again with the same complaint. “Does the parrot have a swing?” was the shopkeeper’s solution. “Birds enjoy relaxing on a swing.” She bought the swing and went home.

The next day she returned to the store and announced that the bird had died. “I’m terribly sorry to hear that,” said the storekeeper. “Did the bird ever say anything before it died?”

“Yes,” said the lady. “It said, ‘Don’t they sell any food down there?’”

What’s the moral of this silly story? Change for the sake of change isn’t going to help you. If you are going to make changes, you must make sure they’re the right ones.

This humorous story illustrates that while we can be busy making changes in hopes of a different outcome, change for the sake of change does not guarantee it. 

Wiring in Management Journey, Robert Tanner states, “The truth is that human beings do not naturally resist change. We accept changes to our lives all the time, especially when we like the change that others present to us. We will change if we believe the change will be beneficial to us.” And this is a challenge for many leaders. How well do you communicate the benefits of change in a way that people will step out of their comfort zones and embrace it?

We resist change for the obvious reasons:

  • Fear of the unknown
  • Loss of control
  • Lack of clarity or understanding of why the change is beneficial

Or it could simply come down to what my good friend Jeff Turner says, “I’m pretty stubborn”, which is reflective of how many of us feel about change at times. We just don’t want to go there. 

If you are a leader about to implement change in any capacity, make sure you have checked these boxes before proceeding.

This change is the right change and comes at the right time

Nothing could be worse than making the right change at the wrong time. Make sure that the change is right and your timing is right. If not, you are about to navigate some rough times.

This change reflects a consensus of your key people

Making change without the input and counsel of your key people can cause great damage. The people most impacted by a major change should be seated at the table during discussions prior to the change being implemented.

This change aligns with your values

When implementing any change within your organization, make sure that it does not in any way conflict with your core values. Any change being considered or implemented should be a compliment to your values, not an obstruction to them.

This change is worth defending

When all is said and done, any change worth implementing in your organization must be one worth defending with integrity. If you can’t defend it, don’t implement it.

This change will stretch us

As is the case oftentimes, change will stretch you as a leader and it will stretch your team. Growth tends to do that. It will move you out of your comfort zone, cause you to look at your challenges in a different light, and grow you beyond what you previously thought possible.

Final Thoughts

Not all change is good. Not all is bad. How it works for you is the result of the choices you make along the way.

 

©2023 Doug Dickerson

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Do You Have a Winning Attitude?

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Your attitude, not your aptitude, determines your altitude. – Zig Ziglar

I read a story once by Michael Hodgin about two Kentucky racing stable owners who had developed a rivalry.

Each spring they both entered a horse in a local steeplechase. One of them thought that having a professional rider might give his horse an edge in the race, so he hired a hotshot jockey.

Well, the day of the race finally came, and as usual, their horses were leading the race right down to the last fence. But the final fence was too much for both of the horses. Both of them fell, and both riders were thrown. But that didn’t stop the professional jockey. He remounted and easily won the race.

When he got back to the stable, he found the horse owner fuming with rage. The jockey really didn’t understand the owner’s behavior, because he won the race. So the jockey asked, “What’s the matter with you? I won the race, didn’t I?” 

The red-faced owner nodded, “Oh yes, you won the race. But you won it on the wrong horse!”

The determination of the jockey is admirable despite the fact that he made that critical mistake. 

In leadership, you will be challenged regularly with your attitude. It comes with the territory. Sometimes the attitude challenges that we face are the result of our own poor choices. At other times, our attitude is challenged by outside forces that we have no control over.

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In the book, Winning The War in Your Mind, Craig Groescel writes:

“Our lives are always moving in the direction of our strongest thoughts. What we think shapes who we are.”

And this is precisely why our attitudes matter. Our thoughts and attitudes are moving us in a certain direction. The question is: Are you headed in the right direction?

Poor attitude choices can be a detriment to your leadership. Your attitude is basically the thermostat by which your team members adjust. Click To TweetWhen you are upbeat and positive, that tends to be the attitude that others embrace. The same holds true if it’s negative. So, as a leader, what posture should you take with your attitude? Here are a few simple approaches worth consideration.

Guard your thoughts

This first piece of advice is all about your discipline as a leader. It’s a profoundly simple piece of advice. And it’s a profoundly difficult discipline to master.  But much is riding on the outcome.

I would like for you to think of guarding your thoughts not from a defensive posture, which we’ve all been accustomed to, but from a proactive posture.

When it comes to guarding our thoughts, what does a proactive posture look like? Here are a few examples:

  • Practice gratitude and random acts of kindness
  • Prayer or meditation
  • Volunteer/ serve others
  • Exercise/walks 

When your thoughts and actions are others-centered and when you are intentional about what you choose to watch and listen to, then you are in a proactive way guarding your thoughts. You have less time to be self-absorbed and more time to focus on others.

Guard your company

We don’t always control what happens to us, but we do control how we will respond. This is crucial to understand. 

When you are proactive about guarding your mind in the ways that I have already outlined, the next thing you need to do is guard your company. Here’s a truth you must embrace: Not everyone belongs in your circle. 

As a leader, you will have many interactions with people within your organization and without. These are generally tied to your specific duties as a leader. 

But when it comes to your inner circle- the people closest to you by choice- you must guard your company. To be clear, I am not advocating being a snob. I am, however, saying that in order to protect and guard your attitude, you can’t allow others with poor attitudes in your inner circle who could potentially drag you down. Your winning attitude is too valuable and must be protected.

Final Thoughts

Possessing a winning attitude takes work, discipline, and determination. It is incumbent upon you to be proactive and wise in your choices. A winning attitude is attainable but you must guard your thoughts and guard your company in order to maintain it.

 

©2023 Doug Dickerson

 

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The Amazing Power of a Thank You

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No matter what happens in life, be good to people. Being good to people is a wonderful legacy to leave behind. – Taylor Swift

As the father of two now grown and married daughters, I am a Swiftie dad. All through their teenage years our home was filled with the vibes of Taylor Swift.

It was only fitting that they traveled from South Carolina down to Tampa to see her on her Eras Concert tour. I was glad that they finally got to see her in person. It was the ultimate bucket list concert for them.

Her remarkable success speaks for itself. But what truly sets her apart is her tremendous generosity. It was reported in Forbes that she gave out bonuses totaling more than $55 million to her dancers, riggers, sound technicians, catering, and truck drivers. Multiple sources reported that she gave $100,000 bonuses to each of the 50 truck drivers on her tour.

But as impressive (and deserving) as the bonuses were, what I find most impressive is that Swift has held steadfast to the lost and dying art of handwritten notes. In fact, Swift is a prolific note-writer. 

A copy of one of the hand-written notes to a truck driver was made public in which she expressed her thanks for their hard work.

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Swift has been widely known to send these hand-written notes to friends and fans alike. This makes me wonder, could there be one for this Swiftie dad and his daughters?

In life as in your leadership, expressions of gratitude and thanks are very important. 

In fact, survey results published at BlueBoard reported that 2 in 3 (67%) of employed Americans don’t always feel appreciated for their contributions at work. In addition, nearly half (42%) of respondents feel their company lacks a strong culture of appreciation.

In light of this, what does this mean for you as a leader and for your organization to build a culture of appreciation and gratitude? Here are a few thoughts to consider.

Gratitude and appreciation are the foundation of your employee engagement

Much has been said and written here and elsewhere about employee engagement over the years. But little has been said about gratitude and appreciation being the foundation upon which it’s all built and sustained. It’s time we acknowledge it.

Building a culture of appreciation and gratitude begins with those in leadership. Some might be dismissive of this idea as simply being too much of a “soft skill” idea when in reality, it’s needed more now than ever. People will have buy-in with what they help create and when they are appreciated for their efforts and sacrifices.

Gratitude and appreciation are the future of your leadership

The future of your leadership and that of your organization hinges on your understanding of what it means to create and sustain a culture of appreciation.

In the BlueBoard survey, they also reported that a lack of employee appreciation can:

  • Cause employee disengagement
  • Impact your employees’ sense of belonging
  • Erode employee confidence
  • Trigger job insecurity and anxiety in your workplace

If you want a strong culture of appreciation, strong morale, etc., then you begin with an understanding of the power of ‘thank you’. At every opportunity, make it a practice to show your appreciation and gratitude to those around you. It means more to them than you can imagine. Click To Tweet

As for helping this dad with two daughters, I’d like to express my sincere appreciation to Taylor Swift for making our home a happier place during those middle and high school years. From the boyfriends and the proverbial broken hearts and proms, and eventually on to their weddings, Taylor’s music has been there. Now they are raising up little Swifties of their own. 

Thank you, Taylor, for accompanying us on the journey!

 

©2023 Doug Dickerson

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