leadership development – Page 19 – Doug Dickerson on Leadership

10 Courtesies Every Leader Should Remember

Posted August 30, 2014
by admin

Courtesy – Excellence of manners or social conduct; polite behavior. –Random House Dictionary

“Everything rises and falls on leadership,” says John Maxwell. He’s right. The temperament of a leader is an important ingredient that goes a long way in determining his or her success. In short; behaviors and attitudes matter.

Too often sadly, we hear the stories of workplace bullying and other behaviors that are contributing to poor morale and working conditions. As a leader it is important to be aware of your surroundings and your workplace culture. Now is a good time to be reminded of simple courtesies that make a difference. Here is a list of ten common courtesies every leader should remember. The list is not exhaustive but is a good place to start. They are in no particular order.

How to say “thank you”, “please”, ‘you’re welcome”, etc.

It should go without saying but these polite yet simple forms of communication are essential words in the vocabulary of every leader. Use them often and use them with sincerity. They are still relevant and meaningful.

Return your phone calls and emails.

How many times has this happened to you? You leave a voicemail or send an email and you go days or weeks without a response. How did it make you feel? Nothing screams “you don’t matter” any louder than the silence of being ignored. A courteous leader will return calls and emails. For a great resource I recommend my friend Dr. Monica Seeley (the Email Doctor) you can find her blog at http://bit.ly/1rF6FAr

The timing of your words

One of the courteous things you can do as a leader is to speak words of encouragement to those around you. The timing of a kind word to a colleague can be just the thing he or she needs to make it through the day or through a difficult time. Be aware of the needs of those around you and don’t be afraid to speak a kind word.

The timing of your silence

As the writer of Ecclesiastes says, there is a time to keep silent and a time to speak. As a leader, there will be times that the best thing you can do is to hold your tongue and not say a word. You can be just as courteous by what you don’t say as you can by what you do say. As a leader you have to learn the appropriateness of the moment.

The value of time

A courteous leader is considerate of other people’s time and knows how to manage their own. Showing courtesy as a leader means that you value and respect other people’s time and won’t waste it. You’ll show up to meetings on time and you won’t waste it on trivial things that don’t matter.

The giving of your undivided attention

On so many levels we are losing the art of being present in the moment. We are losing the art of conversation. The better connected we are through technology the more distant we’ve become relationally. Don’t believe me? Try having a 30-minute lunch with a group of friends without each person checking their mobile device repeatedly. A courteous leader will put away the phone or any other distractions and give others their undivided attention.

How to stay out of other people’s business

Gossip and office politics has been around for a long time. A courteous leader will stay out of it. If it’s not your business then don’t make it your business. If it is your business then use it as a teachable moment to show the proper way to handle it.

How to let things go

Extending courtesies as a leader can be challenging. But one of the wisest things you can do is to learn how to let things go. Don’t be so hell bent on winning the battle that you lose the war. Consider the issue and measure your response. Learn how to forgive and move on. You’ll be happier in the long run.

Keep your word

Courteous leaders are reliable and keep their word. Be slow to make promises and if you do – follow through and do it. Reasonable people understand that circumstances change and things come up that you didn’t anticipate but as far as it depends on you do what you say you are going to do.

10. Be kind

It’s simply stated because it is. A courteous leader is kind, considerate, and helpful to others. It’s the little things you do as a leader that makes a big difference. It begins with common courtesy.

What do you say?

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3 Things You Can Learn From Constructive Critics

Posted August 23, 2014
by admin

To avoid criticism do nothing, say nothing, be nothing – Elbert Hubbard

A story is told of Winston Churchill who exemplified integrity and respect in the face of opposition. During his last year in office, he attended an official ceremony. Several rows behind him two gentlemen began whispering. “That’s Winston Churchill.” “They say he is getting senile.” “They say he should step aside and leave the running of the nation to more dynamic and capable men.” When the ceremony was over, Churchill turned to the men and said, “Gentlemen, they also say he is deaf!”

As a leader you will have your critics. It comes with the territory. While many are quick to tell you to not to listen to your critics and to disregard them, I will tell you – not so fast. Not all criticism is fatal just as all praise is not flattering. You must look at the motive.

To be sure, there will be critics who for no other reason than jealousy will oppose you and try to stand in your way while you are achieving your goals and dreams. If their motives are to harm you and not to help you, then yes, you need to ignore them. They are not running your race and they will not be a part of your destiny. Don’t worry about them.

But once in a while a constructive critic comes along whose motives are right and if you are receptive you can benefit from them. Leaders are not above correction and there is always room for improvement. What can you learn from your constructive critics? Plenty. Here are three specific things that might be helpful.

How to develop a thick skin

The sooner you develop a thick skin the better. As a leader you are exposed to a higher than normal amount of criticism from all sides. The decision you make today may anger one group in your office, while a decision tomorrow will have the opposite effect.

It’s easy for people to criticize decision makers when they don’t have to live with the responsibility of the decision. But the criticisms can still sting nonetheless. Developing a thick skin as a leader is a necessity for your longevity. It’s a way of life for you as a leader so get used to it.

Why perceptions matter

Most people’s opinion of you as a leader is based in part on perceptions. Some people’s perceptions may be positive while for others it’s negative. Many factors can contribute to this viewpoint. A person with frequent interaction with you will see your leadership style one way, while a person with limited exposure will see it another. The question is: are you aware of the perceptions others have of you?

You want to give the perception that you are approachable, likable, competent, and that you have your people’s best interest at heart. And if you will allow them, your critics will let you know how you are doing. Though they may be few in number; keep your constructive critics close. In the end they will be more valuable to you than a room full of “yes people” ever will.

How you can improve

Leaders need constructive critics. They will give perspective that you may be lacking, insights you need to know, and will stand with you when times are tough. As a leader there is always room for improvement. You never stop learning. But how can you improve when you have blind spots that are not being brought to your attention?

Your growth and development as a leader is proportional to your desire and ability to learn. It’s a process that involves many components that are traditional in nature but also those that are very personal. It’s one thing to shrug off and dismiss a critic who has no interest in your success. But your best learning will occur when you ask for constructive critics who share in your success and will give you honest feedback.

Final thoughts

As a leader it’s important to differentiate between the critics who oppose you out of their own insecurity, jealousy, or ulterior motives and those who are your constructive critics. It’s not too hard to figure out. One group will stab you in the back while the other group will have your back and support you. One group will stand with you through thick and thin, the other group will cut and run – you get the picture.

Your responsibility as a leader is to discern between the two and align yourself with the right people. Your success as a leader will occur when you are not too proud to listen to your constructive critics and smart enough to ignore the others.

What do you say?

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Three Fears That Shape Your Leadership

Posted July 13, 2014
by admin

One of the greatest discoveries a man makes, one of the great surprises, is to find he can do what he was afraid he couldn’t do. – Henry Ford

The story is told of two explorers who were on a jungle safari when suddenly a ferocious lion jumped in front of them. “Keep calm” the first man whispered. “Remember what we read in that book on wild animals? If you stand perfectly still and look the lion in the eye, he will turn and run.” “Sure,” replied his companion. “You’ve read the book, and I’ve read the book. But has the lion read the book?”

What’s your phobia? For some it’s a fear of heights, or flying. For others it may be riding in an elevator, speaking in public, or Friday the 13^th. For me, it’s spiders. I can handle most anything you throw my way, but for some reason spiders creep me out.

You will face many challenges as a leader. One the best discoveries to make on your leadership journey is that some of the things you were afraid of were, in fact, nothing to be afraid of at all. It’s as you grow and gain confidence in your talents and abilities that you can look back on some of your unfounded fears and smile. So what fears can actually make you a better leader? Here are three for your consideration.

The fear of thinking too big – This fear is rooted in the “what if?” mentality.

Donald Trump said, “I like thinking big. If you’re going to be thinking anything, you may as well think big.” That’s the rub with some leaders. They had rather play it safe with small thinking. After all, small thinking equals small risks. But big thinking requires big risks and big sacrifices. And did I mention the issue of pride? After all, as the logic goes, how would it look if I failed?

Let me ask you the question that’s been around for a while. What would you attempt if you knew that you could not fail? Leaders who think big had rather fail at attempting something big than succeed at something small. You overcome this fear of thinking too big with hard work and dedication. Don’t let the fear of thinking too big hold you back. Embrace your big ideas, goals, and dreams and see where they take you.

The fear of overestimating your potential – This fear is rooted in a “who me? mentality.

This is a fear that causes you to think too little of your gifts, talents, and leadership abilities. If you ever buy-in to the notion that you are not meant to be where you are, doing what you are doing, and possessing the skills to be there, you will never reach your full potential.

Winston Churchill said, “Continuous effort, not strength or intelligence- is the key to unlocking our potential.” Your potential is always fluid as you continue to grow. Your level of potential today is not the same as it was five years ago simply based on your growth. The bar will be higher five years out as your growth pattern continues. The key here is to have faith in your abilities and to never entertain negative thoughts or attitudes that would hold you back. Your potential will be unlimited when you take the limits off your potential.

The fear of empowering others – This fear is rooted in the “why them?” mentality.

Every smart leader understands the impact and importance of empowered teams. Empowered teams are more productive, create positive energy, and build morale in ways you can’t do when individuals are isolated from one another. But a fear of empowering others can undercut that culture and progress.

The fear of empowering others likely has less to do with your team than it does with your own insecurities or fear of not being in control. Whatever the reason; it’s a hindrance to your progress and success. But when you shed that fear and believe in your people, you can unleash your team to do what they were meant to do. Empowering others begins as you overpower your fears.

Every leader faces fear. That’s common. How you respond to your fear will determine the shape of your leadership. Don’t be afraid to think big, be confident in yourself and your abilities, and empower others. When you do fear can’t win.

I welcome your feedback:

1. What fears have held you back on your journey as a leader?

2. How can you work to overcome them?

3. How can you help others overcome their fears?

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Leadership Minute: Filling In The Gaps

Posted July 7, 2014
by admin

What are the gaps in my knowledge and experience? – Charles Handy

Are you experiencing intentional growth as a leader? We all want to grow, stretch, and learn all that we can. But is that enough? In order to be most effective as a leader it’s important to be growing in the right areas. Strong points are strong points and they will always serve you well. But if you really want to grow and increase your effectiveness and influence then you need to identify your gaps and learning curves. What are the areas you need to strengthen? What actions can you take today to increase your knowledge? Who can help you? It’s when you fill in the gaps that you begin to grow. Don’t just identify the areas in which you need help; take the needed actions that will give you the necessary knowledge and experience. Your growth as a leader depends on it.

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Leadership Minute: An Eye For Potential

Posted July 1, 2014
by admin

Do you see more potential in people than they do in themselves? – Adam Grant

This is one of the hallmarks of a good leader. Seeing more potential in others than they do in themselves can turn into a life-changing moment for the other person when you act on it. When you can help another person discover a talent or skill and help awaken that gift it can be a most rewarding experience. Having an eye for such potential requires looking beyond the surface. Now you are focusing on the other person’s passions, skills, talents, and giving voice to your recognition of it. Chances are the other person is aware of it also but perhaps hasn’t been ready to step out and act on it. Maybe fear has held them back. You can’t motivate them beyond what they are willing to do themselves, but you can encourage, challenge, and inspire them to put their gift into action. You could very well be the encourager someone needs today.

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On Becoming Better at Failing

Posted June 28, 2014
by admin

Am I failing different each time? – David Kelley

In his book, “The Power of Optimism”, Alan Loy McGinnis wrote of the great fire Thomas Edison experienced at his lab. Edison’s manufacturing facilities were heavily damaged by fire one night in December, 1914. Edison lost almost $1 million worth of equipment and the record of much of his work. The next morning, walking about the charred embers of his hopes and dreams, the 67-year old inventor said, “There is value in disaster. All our mistakes are burned up. Now we can start anew.”

Edison’s attitude in the face of his disaster serves as a reminder and as encouragement to those who have ever experienced a setback or failure. As a leader the question is not whether you will have failures, but when you do, how will you respond? As you grow as a leader the types of failures and the way you fail will grow with you. Are you getting better? Here’s how you can tell.

You fail better when you are not afraid to take risks

Taking risks is part of your growth as a leader. Without risks you are in a rut and the view will never change. It’s as you dare to venture out and try new things that you can maximize your potential and reach new goals. Failures will come when you take risks but anything worth having will require it.

You fail better when your dreams are big

This is where you put your risks into action. Failure in pursuit of a big dream is much better feeling than the feeling of complacency where you are. You have big dreams for a reason. And big dreams require action. And along the way of fulfilling those dreams you will experience setbacks. Failure is a part of your growth and through every difficulty along the way you are one step closer to seeing your dream fulfilled.

You fail better when you do your very best

Big dreams and goals require more out of you than what you gave a year ago or five years ago. It’s the payoff of your growth and the reward of your hard work. A failure at this stage in your life is still many steps ahead of where you were in the past. Each step, each setback, and every failure is the result of putting your best foot forward even if you stumble.

You fail better when you fail with others

Your path to success as a leader will be easier to navigate when you have others to share it with. Smart leaders understand the power of teamwork and the rewards of collaborative effort. You can enhance and accelerate your work, dreams, goals and aspirations when others are involved. Setbacks and failures hurt less when shared by others and your recovery will be quicker. There’s nothing like sharing a few failures with your team and there’s nothing like the celebration at the end when together you achieve your goals.

You fail better when you don’t give up

Churchill said, “Success is not final, failure is not fatal: it is the courage to continue that counts.” When failures come your way don’t give up. Failing successfully happens when you get up, dust yourself off, reassess, and get moving. You wouldn’t be where you are today if deep down you didn’t already know this. But perhaps you just need the reminder so here it is; don’t give up!

You fail better when you show others how

There is no failure or setback that you go through that is in vain if you react the right way, learn from it, and care enough to help others. Your life lessons – all of the bumps and bruises along the way can serve as invaluable teaching moments. The way you fail today is not the way you failed five years ago and it will not be the way you will fail five years from now.

The way you fail is important. As you come through your failures you are learning, applying new lessons, being more creative, and making wiser decisions. What you learn you should share. Show others that failure is not fatal, that there is triumph in adversity, and most of all it is worth it if you don’t give up.

What do you say?

I welcome your feedback:

1. Does failure look different to you now as compared to five or ten years ago?

2. What additional advice would you give to aspiring leaders who have experienced failure or a setback?

3. What life lessons have you learned though failure?

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Leadership Minute: The Value of Respect

Posted June 18, 2014
by admin

I firmly believe that respect is a lot more important, and a lot greater, than popularity. – Julius Erving

In keeping with establishing leadership priorities, be careful not to fall into the trap of prizing popularity over respect. Many had rather enjoy short term popularity than pay the price for respect that is earned over a greater span of time. But popularity, like beauty, can be fleeting. You are never more than one unpopular decision away from the tables being turned and learning that being popular is not all it’s cracked up to be. Choose to be popular more than respected and you will be respected little. Choose to be respected more than being popular and in due time you will enjoy both. It’s all a matter of priority. The greatest compliment you can earn as a leader is the respect of your people. The bonus? People tend to like whom they respect.

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Leadership Minute: Be Careful Where You Sit

Posted June 16, 2014
by admin

The world is full of cactus, but we don’t have to sit on it. – Will Foley

As a leader you will encounter your fair share of prickly people. Sometimes there is no escaping them. But how the behaviors and actions of others affect you is your choice. It’s a given that we all can have a bad day now and then and be a little prickly ourselves. But then there are those “special” people- you know the ones, they are just not happy unless they are unhappy. When life handed them a lemon instead of making lemonade they planted more lemons. But that is their choice. You will run across these people now and then. My advice? As best you can, keep running. You don’t have to sit there with them. Your happiness and disposition is one of the most important leadership decisions you will make so don’t surrender it to anyone. Be careful where you sit.

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Six Ways to Enhance Organizational Structure – with guest co-author Elizabeth Stincelli

Posted June 13, 2014
by admin

The productivity of a work group seems to depend on how the group members see their own goals in relation to the goals of the organization. – Ken Blanchard

When was the last time you took a hard look at the effectiveness of your organizational structure? While most organizations have one, do the people in your organization know it or understand it? The time may be ripe for you to take a fresh look at yours and consider these six ways to enhance it.

Empower your leaders

Regardless of what your present organizational structure looks like its functionality should empower its leaders. Successful leaders thrive in an organizational structure that fosters creativity, unleashes potential, and doesn’t stifle progress. This happens when less emphasis is placed on hierarchical structure and more emphasis is placed on empowering the right people in the right places. Empowerment elevates the performance of leaders and encourages behavior that earns the respect of followers. This respect allows leaders to build partnerships within the organization that encourage open, two-way communication and foster a sense of loyalty.

Give ownership

Ownership occurs within your organizational structure when there is buy-in from the bottom up and system wide. If ownership is not shared then the structure is self-serving and not empowering. People want ownership and sense of belonging to a great cause. Without ownership that can’t happen. Ownership holds everyone on the team accountable for their decisions and actions. In order for employees to take successful ownership of their work they must clearly understand expectations. They must also have milestones where progress is evaluated. Ensure that employees are serving in the right roles, give ownership, and celebrate their victories.

Expand borders

Organizational structures don’t define you, you define them. As such, your organizational structure should not be a document of containment but a blueprint of open boundaries to grow and succeed. It should not box people in but should free them to do what they do best. As your organization grows so should your structure but in a way that facilities your growth and not in ways that impede it. Provide employees with the opportunity to be more flexible about how, when, where, and with whom the work gets done. Employees want to be involved in designing and managing their work tasks. Offer employees choices and the ability to personalize work. Allow employees to share ideas and be involved in the implementation of these ideas. As you expand your borders, provide opportunities for employee growth and focus your energies on the results that really matter.

Think lateral

Employees need to have a level of control over their work tasks. A top-down organizational structure hinders the ability of decision-making at the lowest level possible. Decision making on the front-lines allows issues to be identified and addressed quickly. In a lateral structure, employees understand where they fit and how they impact the success of the organization. A flat organizational structure allows employees at all levels of the organization to be empowered and given autonomy over their work. This less rigid structure allows for flexibility and promotes a feeling of equality and inclusiveness. When lateral thinking is put into action it allows for swifter response times that can translate into happier customers, gratified clients, and a healthy bottom line. Lateral thinking is empowering, efficient, and very effective.

Build trust

The support needed to successfully achieve organizational goals is gained by developing relationships based on trust and commitment. The organizational structure can enhance or impede factors such as open communication, management follow-through, accountability, consistency, and concern for employee interests all of which foster a sense of trust. Therefore, building trust is a deliberate action, not something left to chance. It happens as relationships are given priority, it grows in an atmosphere of community, and it pays huge dividends when everyone is engaged. Without trust you have nothing. With it your potential is unlimited.

Find common ground

Employees prefer to work with others they see as similar to themselves. When the organizational structure provides an inclusive environment with common goals a sense of community is developed. Finding common ground helps in the successful pursuit of these shared goals. The organization must foster a shared purpose so that employees understand why the organization exists and why they do what they do. Finding common ground is a fundamental condition of your success. You need to define, share it, but most of all; your team needs to own it. Common ground is your path forward.

Does your organizational structure support the goals you trying to reach? The continued success of your organization is dependent on your ability to continually evaluate and enhance your organizational structure. You can enhance your effectiveness by taking these steps to ensure that your organization is ready to succeed in the 21st century.

* Elizabeth Stincelli is passionate about recognizing and inspiring the leader in each of us. She is the CEO of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational structure. Elizabeth holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Elizabeth by visiting her websites, www.stincelliadvisors.com and http://lizstincelli.wordpress.com/

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Leadership Minute: Do You Trust Your Instincts?

Posted June 13, 2014
by admin

Instinct is the gift of experience. The first question you have to ask yourself is, ‘On what basis am I making a judgment?’… If you have no experience, then your instincts aren’t any good. – Malcolm Gladwell

For the leader there are few things as important as good instincts. Your instincts are those gut feelings or intuitions that can save you a lot of grief and heartache. Instincts can be a tremendous asset that helps you make great decisions. But instincts are not theoretical. They are born of experience. Experience is a great teacher. It’s through successful experiences that we appreciate the good times. It’s through our failures that we grow and where most of our learning takes place. There are no short cuts for experience and therefore no other tangible way to hone the skill. Experience is your teacher, present challenges are your tests, and sound judgment is your reward. Do you trust your instincts?

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