Leadership Culture – Page 3 – Doug Dickerson on Leadership

Five Rules Of The Blame Game

Posted November 5, 2017
by dougdickerson

A good leader takes a little more than his share of the blame, a little less than his share of the credit. – Arnold H. Glasow

John Killinger tells a story about the manager of a minor leader baseball team who was so disgusted with his center fielder’s performance that he ordered him to the dugout and assumed the position himself.

The first ball that came into center field took a bad hop and hit the manager in the mouth. The next one was a high fly ball, which he lost in the glare of the sun and it bounced off his forehead. The third was a hard line drive that he charged with outstretched arms; unfortunately, it flew between his hands and smacked his eye. Furious, he ran back to the dugout, grabbed the center fielder by the uniform, and shouted, “You idiot! You’ve got center field so messed up that even I can’t do a thing with it!”

The coach in the story reminds us of the type of culture we live in. The blame game is easy to play and in the end, it serves no meaningful purpose. But as a leader, if you want to grow, move your organization forward, and create a culture of excellence it’s going to require a different mindset in order to pull it off. Here are my five rules of the blame game that can help you navigate your way forward.

Begin with yourself

In a “blame others first” culture this is where you are set apart as a leader. The tendency is to find someone to be the “fall guy” when things go south, but the leader steps up and takes responsibility. When you shoulder the responsibility as the leader you demonstrate that you are with and for your team not just in the good times but also when the chips are down. A good leader takes personal responsibility for his organization.

Look for solutions

Once responsibility has been taken it’s the time to move beyond whom to blame and work on solutions. This can be as simple as diagnosing a poor communication problem or perhaps something more complex. The point being; don’t dwell too long on who messed up but rather channel your energies on what to do next.

Attack bad attitudes

In order to coalesce team members around a new culture of excellence and move past a blame game mentality, you must address bad attitudes. “Your attitude, not your aptitude, will determine your altitude,” stated Zig Ziglar. Bad attitudes will ground your organization and will be the single greatest challenge to your leadership. The work of your team will be a reflection of their attitudes. Attack bad attitudes, keep yours positive and change your culture.

Manage mistakes wisely

The way you manage mistakes can pay great dividends but it all depends on how you handle it. Rather than demoralizing the offender with a wrong response why not use it the opportunity to do something constructive? As a leader, how you handle the mistakes of others speaks volumes about what’s most important to you. Those who blame belittle. Be a leader who encourages and turns the mistakes into something positive.

Examine motives

Understanding the blame game begins with identifying the motives for blaming others. Possibilities might include professional jealousy, subtle expressions of bullying, the deflection off of one’s own insecurities, etc. By examining the motives of those caught in playing the blame game card you can learn a lot about the inner workings of your organizational dynamics and patterns. As a leader, you need to have a handle on what is taking place in order to correct it.

Playing the blame game is too easy. Leading up is hard. Your leadership will rise when you rise up and do the right thing. If you want a better way forward then stop with the blame game.

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Six Reasons Why Your Employees Don’t Believe A Word You Say

Posted October 30, 2017
by dougdickerson

“Don’t believe what I say. Believe what I do.” —Carlson Ghosn

Two psychiatrists meet at their 20th college reunion. One is vibrant, while the other looks withered and worried. “So what’s your secret?” the older looking psychiatrist asks. “Listening to other people’s problems every day, all day long, for years on end, has made an old man of me.” “So,” replies the younger looking one, “who listens?”

That humorous story reminds us as leaders of not just the necessity of listening but of the importance of how we communicate. It’s not so much what we say that’s important but that we are leaders who understand why our people should listen to us in the first place.

If your people are tuning you out and not believing what you say then your leadership is on life-support. Knowing the symptoms is the first step in turning things around. If your people don’t believe a word you say then here are six reasons why.

You are self-centered

If you are a self-centered leader your people will not believe you because you are only looking out for yourself. When decisions are made based upon what is best for you –what makes you look good- then you are using your people. Self-centered leadership tends to be manipulative and puts what is best for you above what is best for the team. If you are a self-centered leader you’d better wake up before it’s too late. One day you will look around and you’ll discover that not only are your people not believing you – they are not following you either.

You are inconsistent

Inconsistent actions produce inconsistent results. The flow and continuity of your leadership are essential to your success. If you say one thing and do another then those very actions will lead to mistrust and will marginalize your leadership. Flexibility is a must for any team moving forward. Unexpected things happen and your people will have to learn to go with the flow. But if you are inconsistent in terms of what you communicate or how you treat them it will be impossible for them to move forward or have faith in your leadership.

You don’t have their backs

Nothing will empower your team faster than having the backs of your people. A good leader knows this. But your people will not believe you if your message to them says “I have your back” yet you are nowhere to be found when they need you. When you empower your people and have their backs you create a momentum that can take your team to new levels of success. Don’t squander the drive, motivation, and ingenuity of your people by failing at this one critical element of your leadership. If you have the backs of your people they will have yours.

Your ego is front and center

If, as a leader, your ego is front and center, your employees won’t believe a word you say. Your ego can prevent you from seeing the world as it really is; you begin interpreting reality through your own biased lens. When your ego is front and center you send the message that your opinion is the only one that matters. Soon your employees, tired of hearing about how you know everything, will stop listening to you at all.

You lead with fear

If you lead with fear you will never earn the trust of your employees and they won’t believe a word you say. Fear stimulates the fight or flight response. In this state of mind, there is no higher-level cognitive thinking. When you lead with fear your employees disengage and become more focused on protecting themselves than what you are saying. Your attempt to control your employee’s behavior through fear will result in distrust and will undermine your ability to share your message and vision.

They don’t feel valued

Our success is deeply intertwined with our ability to collaborate. When your employees don’t feel valued they lose interest in continuing to try to contribute to the team. They withdraw and you lose the value of their unique skills and knowledge. Your employees need to have a voice and to have their individual contributions recognized and valued. Communication is a two-way street and when your employees don’t feel valued, you lose their respect which has a negative impact your ability to communicate and influence as a leader. When your employees don’t feel valued they won’t believe a word you say.

The key to leadership is trust and influence. If your people don’t believe a word you say, you have lost your ability to lead. It’s time to evaluate your leadership. Is your leadership self-centered or inconsistent? Do you have your employee’s backs? Is your ego front and center? Are you leading with fear? Do your people feel valued? Answer these questions honestly, make a change, and start leading today.

Elizabeth Stincelli is the CEO of Stincelli Advisors. Learn more about Elizabeth by visiting her website at stincelliadvisors.com

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What Millennials Are Teaching Me About Leadership

Posted July 20, 2017
by dougdickerson

“Good habits formed at youth make all the difference”. – Aristotle

He takes to the platform each week in skinny jeans, his shirt is untucked, and he has a shoe collection that would rival that of Imelda Marcos. But this is no ordinary person and it’s not a comedy club on a Friday night. It’s church on Sunday and he is my late 20’s something pastor. Band members are tatted up, some sporting man buns, but all with one thing in common-serving others the best they know how.

That in this stage in my life I would find myself in a church where the majority of the staff are millennials and I am old enough to be their parent, or in some cases their grandparent, is quite surprising even to me. But I am, and I am loving it.

I recently had lunch with my skinny jean-wearing pastor. We talked leadership over pizza and I must admit, I am more encouraged by what I see and hear from Millennials than I have ever been prior.

To be sure, millennials have had their fair share of criticisms leveled against them. Some of it justified, a lot of it not. But as is the case for all of us in leadership, millennials should be given a fair shake as they earn their leadership stripes.

I don’t presume to speak about all Millennials in all situations, but only to what I personally know, see, and experience on a regular basis. Here is what I am learning from those skinny jean wearing, man bun styling millennials. I think there’s something here for all of us-regardless of our age.

Millennials are teaching me about authenticity

These millennials are setting a great example about being authentic and transparent. It’s quite refreshing to be around people who understand their learning curves and talk openly about their mistakes and flaws, all while pursuing a higher level of excellence. Authentic leadership is hard to come by and way too many opt for wearing a mask. These millennials are teaching me that they care more about being real than they do about false perceptions.

Millennials are teaching me about the value of community

What I am learning from these millennials is that they are all about community and relationships. “Life wasn’t meant to be done alone” is the mantra often repeated. They have tapped into the power of community and discovering that life, just as in leadership, is better when you are part of a community of people who have each other’s backs and that through a community of strong relationships is how we grow. These millennials are teaching me that there is an up-and-coming generation that gets it and works hard to make it happen.

Millennials are teaching me about serving others

One of the bad wraps millennials get is that they are just a bunch of navel-gazing, narcissistic people who are the “entitled” generation. Look around and cherry-pick, and in some cases, you will find it. But the millennials I know take community and servant leadership to a new level. They are invested in their community and are making in-roads in the local schools. Community and civic pride is not the exception, but rather the rule. Millennials are teaching me they realize it’s not all about them, but that true leadership is about serving others.

Millennials are teaching me the importance of personal growth and development

As my skinny jean wearing pastor and I talked about leadership, we talked about personal growth and development. I was more than impressed by his vast knowledge and familiarity with leading authors, books, and podcasts. He is a student of leadership and works hard to apply it. So does his team. They are taking leadership seriously and are taking advantage of every opportunity to grow.

On the day of his Inaugural Address, a young 43-year-old President John F. Kennedy declared that “the torch has been passed to a new generation of Americans…” It was a time of great uncertainty and many questioned the ability of such a young president to lead our nation with the challenges it faced. But he did.

Millennial leaders are rising to the challenge. They are taking up the torch and mantle of leadership and from my experiences with them, we have reason to be optimistic. Their leadership will be tested. They will not always get it right, nor will we who are older. Our life in leadership is a journey- a marathon, not a dash. But it’s when we sit across from the table, eat pizza, talk, and share life experiences that we find that we really have more in common than we realized. But I draw the line at skinny jeans.

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Are You a Leader on a Mission?

Posted June 1, 2017
by dougdickerson

My mission in life is not merely to survive, but to thrive; and to do so with some passion, some compassion, some humor, and some style. – Maya Angelou

On the morning of September 22, 1989, I got in my car and took about a 20-mile drive to the townhouse where my family and I lived in Charleston, South Carolina. It was the morning after Hugo, a Category 5 hurricane, passed through the night before.We had moved inland the day before so as to hopefully avoid the brunt of the storm. I went to see what, if anything, was left.

To this day, I will never forget what I saw as I approached the front door to our home. It was the rear bumper of a car. It was on our front steps leaning against the door. It had a bumper sticker on it that read, “I’m on a mission from God”.

I’m not sure what the mission or the message was, but I was grateful that we suffered only minor damage and had fared much better than most.

While most people’s experiences in leadership may not resemble a hurricane like Hugo, the bumper sticker does provoke an interesting thought. What is your mission or purpose as a leader? What type of impact are you making?

Your life in leadership is not meant to be lived in a vacuum where you are only in it for yourself. Take a few moments and ponder these questions about your leadership. Discover for yourself what your mission is as a leader.

What am I doing as a leader that adds value?

As a leader, you are either adding or subtracting value to those around you. Are your contributions, however great or small, making a difference in the lives of those whom you work with and for your organization? Think about it and take stock of what you are doing. Are you only in it for what you can receive or for notoriety?

If you are going to be a leader on a mission and make a positive difference in your organization then you must be a leader who is intentional about adding value. If not, you are only subtracting.

What am I doing as a leader that will outlast me?

One of the greatest things you can do as a leader is to devote yourself to causes greater than yourself. It’s when you get your eyes off of yourself and onto causes that can change your world that you begin to feel the impact of your leadership. You can best fulfill your mission as a leader when you make your mission less about you and more about others.

If you are going to be a leader on a mission it’s important that you identify what those causes are and how you can do your part to leave the world a little better than you found it.

What am I doing as a leader that fulfills me?

Your fulfillment as a leader is not found in selfish acts or by embracing a ‘what’s in it for me’, attitude. Your mission in leadership is not a call to self-importance but a call to a life of selfless serving. The reason most people in leadership are unfulfilled is that their focus is inward rather than outward. What direction is your focus?

“The two most important days in your life,” Mark Twain said, “is the day you are born and the day you find out why’. And this is the secret to understanding your mission as a leader.

When you discover your ‘why’ and understand your mission, then your life as a leader will be the most rewarding experience of your life.

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Growing Big, Staying Small

Posted March 9, 2017
by dougdickerson

Thinking is the hardest work there is, which is probably the reason why so few engage in it. – Henry Ford

In his book, It’s Not About the Coffee, Howard Behar, former president of Starbucks International, recounts a fascinating story about attaining the kind of culture every company wants. Behar says one concept that he learned and developed from Howard Schultz was, “The fundamental task is to achieve smallness while growing big”.

It almost sounds like a contradiction upon first glance. How does one actually go about achieving smallness? What does it look and how can it improve the culture of any company? How could it improve yours?

Behar relates one custom that became part of Starbucks culture. The writing of cards. Each month he would write birthday and anniversary cards to everyone in the organization. It started with about sixty cards a month. Behar says that by the time he retired he was sending out more than five hundred a month.

In a time when company culture and employee engagement are the buzzwords and people are trying to figure out what it means, is it possible that we are simply over thinking it?

Maybe it has nothing to do with how big we are thinking and the grand schemes and plans of making improvements. Is it possible that employee engagement and company culture is not working as it should because we are not thinking small enough?

At the end of the day here is what we must remember: it’s all about people. Call it company culture, employee engagement, call it whatever you wish- but it all boils down to people and how you make them feel. Do they feel appreciated? Do they feel valued? How are you showing it?

An article in Talent Culture revealed that employees who “feel valued by their employer are significantly more likely to be motivated to do their very best (93 percent vs. 33 percent).” In addition, it said that “those who do not feel valued are significantly more likely to seek new employment within 12 months (50 percent vs. 21 percent)”. Look within your organization. How many people are motivated to perform at their very best? How many people do you suppose are looking for new jobs?

Growing big and thinking small is not a mutually exclusive goal. But it will require intentional thinking and action on your part as a leader. Here are a few ways you will have to do it.

Think small relationally

It makes no difference if your vision or goals are big or small, it only comes into existence through the dedication and hard work of your people. Every leader should take the advice of John Maxwell who said, “Always touch a person’s heart before you ask for a hand.” You must connect relationally before you can ask people to help you reach your goals.They must first buy-in to you before you can expect them to buy-in to your vision.

Think small serving

It was a brilliant quote I still remember from the late Sam Walton who said, “The bigger we get the smaller we have to think, customers still walk in one at a time”. Whether it’s your employees whom you are serving or the customer base your organization caters to, the way you treat each individual makes a world of difference. Too often we worry about pleasing the masses and forget we still serve our employees and customers one at a time. If you do right by one, you will do right with many.

Think small growing

Intentional smallness is what Behar modeled by writing hundreds of cards a month. It happens with random acts of kindness in recognizing your people. It’s being intentional about building relationships. It’s about ensuring that your people feel valued, respected, empowered, and trusted. It’s about writing that card.

Growth begins to happens when you take care of building a powerful culture of smallness that gives you the momentum to become a big organization that held true to its most sacred values along the way.

Are you thinking small enough?

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Taking ‘No’ Out of Your Playbook and Why it Matters

Posted March 4, 2017
by dougdickerson

Nothing will ever be attempted if all possible objections must first be overcome – Samuel Johnson

Leaders understand that obstacles are a part of the landscape on the road to success. But how many leaders are self-aware enough to realize that some of the obstacles blocking their desired success are self-inflicted?

When what stands between your employees or volunteers and potential success is a constant drumbeat of “no” or the good ole standby of, “We’ve never done it this way before,” then you are capping your talent and are hindering your chances of success.

In his book, It’s Not About the Coffee, past Starbucks International president Howard Behar writes of the necessity of taking ‘no’ out of your playbook. His thought was that we can grow so accustomed to saying no to our customers or employees that soon these roadblocks take on a life of their own and become the unspoken rules, the No Book, that stands between you and your potential success.

One example Behar shared about Starbucks turning an everyday ‘no’ into a ‘yes’ was by opening the door early in the morning. Customers would come by ten minutes before the store opened and were routinely turned away. The message the prospective customer would get was, “No, we’re not open yet.” When they realized they could say yes they began to open ten minutes before the posted opening to serve their customers.

To be sure, not every yes will guarantee success and not every no will deny it. But what you must realize is that until you release the power of possibilities in your people they will never have a chance to find out. Taking ‘no’ out of your playbook will unlock their potential and give them much-needed freedom to grow. That is critical to your success. Here is why taking ‘no’ out of your playbook matters to you as a leader.

It empowers your people.

There is no better way to empower your people than to release their creative ingenuity with a ‘yes’ attitude. It signals that you believe in them and want them to reach their full potential. Empowered people are driven people and are more invested in the product and outcomes. When you remove ‘no’ from the playbook and replace it with a yes then you elevate everyone to a new level.

It puts the focus where it belongs.

When ‘no’ is replaced with a ‘yes’ then the playbook becomes a different document. The paradigm shifts. You go from playing defense to playing offense. Now, instead of the focus being inward it’s outward. Where once it was all about you, now it’s about those you serve. When your purpose revolves around a “yes we can” mentality then there is no room for “no we can’t” detractors. When your people are free to focus on what they can do instead of what they can’t do it will make a world of difference.

It creates momentum.

Some leaders exert a lot of energy and waste a lot of time trying to figure out the secret to creating a culture of momentum. Sadly, what some do not realize is that they are the reason why it’s lacking. Why? They haven’t taken ‘no’ out of their playbooks and consequently their much-needed momentum lies dormant.

What would it take to motivate you? Former Miami Dolphin’s great Bob Kuechenberg shares how he got his. He tells the story of his father and uncle who were human cannonballs in carnivals. His father told him, “go to college or be a cannonball,” said Kuechenberg. Then one day his uncle came out of the cannon and missed the net and hit the Ferris wheel. It was then that Kuechenberg decided to go to college.

As a leader, you can either take ‘no’ out of your playbook and put in a resounding ‘yes’, or be shot out of a cannon. Why not release the potential of your people, focus on those you serve, and generate the momentum you need? Say yes!

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It’s Your Time to Soar

Posted February 23, 2017
by dougdickerson

Eagles don’t flock, you have to find them one at a time. – Ross Perot

“While walking through the forest one day, a man found a young eagle who had fallen out of its nest. He took it home and put it in his barnyard where it soon learned to eat and behave like the chickens.

One day a naturalist passed by the farm and asked why it was that the king of all birds should be confined to live in a barnyard with the chickens. The farmer replied that since he had given it chicken feed and trained it to be a chicken, it had never learned to fly. Since it now behaved as the chickens, it was no longer an eagle.

“Still it has the heart of an eagle,” replied the naturalist, “and can surely be taught to fly.” He lifted the eagle toward the sky and said, “You belong to the sky and not to the earth. Stretch forth your wings and fly.” The eagle, however, was confused. He did not know who he was, and seeing the chickens eating their feed, he jumped down to be with them again.

The naturalists took the bird to the roof of the house and urged him again, saying, “You are an eagle. Stretch forth your wings and fly.” but the eagle was afraid of his unknown world and jumped down once more for the chicken feed.

Finally, the naturalist took the eagle out of the barnyard to a high mountain. There he held the king of the birds high above him and encouraged him again, saying, “You are an eagle, you belong to the sky. Stretch forth your wings and fly.” The eagle looked around, back towards the barnyard and up to the sky. Then the naturalist lifted him straight towards the sun and it happened that eagle began to tremble. Slowly he stretched his wings, and with a triumphant cry, soared away into the heavens. ” (Source)

In leadership, as in life, you will have competing voices that will cause you to walk with the chickens or soar with the eagles. Here are a few truths worth remembering.

Not everyone who picks you up will lift you up

The man who found the young eagle might have meant well in bringing the young eagle to his barn. But over time, his good deed turned the majestic bird, full of so much potential, into a common barnyard chicken.

If you want to soar as a leader you must break free from the good intentions of people who do not bring out the best in you.

Your worth is not defined by those holding you back

As the young eagle grew its identity was shaped by the company that it kept. Instead of realizing its full potential to soar the heavens, it was grounded with the chickens. The eagle was being labeled as something it wasn’t. His future was being cast. And the man could not be more wrong.

If you want to soar as a leader you must never let the people who are holding you back to define your worth. When you have the heart of an eagle, don’t allow the mindset of a chicken hold you back.

You can only soar like an eagle when you start acting like one

Over time, the young eagle was persuaded by the naturalist that he was more than a chicken as led to believe. It was when the eagle embraced everything that was great about him that he took his rightful place soaring to the heavens.

If you want to soar as a leader you will have to shake off the labels of your critics and stop hanging out with the chickens. Surround yourself with those who bring out the best in you.

Those who believe in you the most will insist that you fly

The naturalist saw the eagle for the grand and majestic bird that it was. He knew that as long as it was confined to the barnyard it would never live up to its potential. He saw the eagles’ potential and he didn’t give up until it flew.

If you want to soar as a leader you will need people in your life who believe in you, people who will call out the best in you, and people who will never rest until you fly.

This is your time to soar!

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Four Ruts That Will Sink Your Leadership

Years ago when the western U.S. was being settled, roads were often just wagon tracks. These rough trails posed serious problems for those who journeyed them. On one of these winding paths was posted a sign which read: ”Avoid this rut or you’ll be in it for the next 25 miles!”

Just as the settlers of the old West faced serious problems when traveling roads with ruts, so too will you experience ruts on your leadership journey if not careful.

Ruts. Why is it so hard to break free from them? Intuitively we know that they are not healthy for us. As leaders we ought to know better but too often we fall back on “this is the way we’ve always done it” mentality, not realizing it’s our death-nail.

I believe it’s not so much that we purposefully stay in ruts for the sake of a path of least resistance, but it’s because we settle. Here are four ways you might be in a rut (settling) without even realizing it.

You settle for small victories instead of big failures

I am not suggesting here that it’s an either-or, that you will have small wins or big failures, but ruts prevent us from even daring to do big things. Accepting the same results over and over again without attempting large wins will always keep you down.

When settling on this level you have opted for the path of predictability that stifles productivity. Those who live in this rut will seldom venture off the paths of normal work much less an adventure off the beaten path where fresh ideas are welcomed and productivity flourishes. What are you settling for?

You settle for popularity instead of principles

One way in which your culture suffers is when you get caught up in popularity contests and the appeasement of opposing voices. At the end of the day either your values and principles mean something or not. As a leader you must give a compelling reason to follow a compelling vision. Those who belong will stay and those that leave will be doing you a favor in the long run.

This rut is about low expectations and the type of culture you will settle for instead of the one you create that raises the bar and benefits everyone.

You settle for a fixed mindset instead of a growth mindset

The fixed mindset is all about staying on the same path like the wagon for the next 25 miles. It embodies the “we’ve never done it this way before” mentality that stunts growth.

This rut is about mediocrity being acceptable instead of embracing a growth mindset that taps into the potential and skills of everyone and daring to believe that the next 25 miles will be unlike anything ever experienced before. The growth mindset rejects the status quo and puts everyone on a new and challenging path toward success.

You settle for followers instead of leaders

Anytime you settle for a culture of followers instead of a culture of leaders you will always be behind the curve and in a rut. Your goal should never be to develop a tribe of loyal followers but rather an army of engaged leaders who are all-in with the vision, values, goals, and purpose of your organization.

Ruts are harmful because too often we are in them without realizing it. We’ve grown so comfortable with the ruts and how we have adapted to them that any deviation from it becomes unfamiliar territory.

Here’s the bottom line– unless you get out of your rut the view will never change, nor will your future.

℗ 2017 Doug Dickerson

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In Praise of Second Fiddle Leaders

Posted September 15, 2016
by dougdickerson

Expressions of servant leadership are found when you concede being in the spotlight by putting someone else in it.

Where were you on April 8, 1974 at 9:07 p.m. EST? It might be a stretch for some to remember where they were last weekend, much less on this date 42 years ago, if indeed you were even alive. But I remember the date and time like it was yesterday. I was glued to my TV watching one of my sports heroes make history.

The stadium in Atlanta, Georgia was filled with 53, 775 joyous fans. It was in the fourth inning with a runner on first, when finally it happened- with one powerful swing of the bat – baseball history was made. Hank Aaron hit homerun number 715 into the Braves bullpen in left field. Babe Ruth’s long-standing record was finally broken.

[youtube https://www.youtube.com/watch?v=HFsTiV7bqCo&w=350&h=350]

But there is another part of the story that is rarely, if ever, mentioned. Right off the top of your head, can you name the pitcher who threw the ball to Aaron? What team were they playing? On that April night, someone had to be the hero, and someone had to make it possible. That person was left-handed veteran Al Downing of the Los Angeles Dodgers. Downing had a career ERA of 3.22 with a Win-loss record of 123-107. On this historic night, Al Downing was second fiddle.

Second fiddle. Not a very glamorous sounding title is it? But were it not for untold thousands of people who courageously bear the name, we would not have our heroes to idolize. To be sure, – every quarterback needs a center, every NASCAR driver needs a crew chief, the boxer needs a trainer, etc. Behind and beside every successful person is a second fiddle who helps make it all possible.

Who are the second fiddle people in your organization? Chances are you have already identified this person. They are your most reliable go-to people who make things happen without being asked or told. They have an intuition of what needs to be done and take action. They prefer the shadows over the spotlight and whose job, when completed, make you look better than you are.

I contend that what we need today are more people who play second fiddle. Yes, we need strong leaders out front casting vision, defining the mission, and leading the way. And yes, we need our heroes to cheer who inspire us to be our best. All of my teammates in Little League wanted to be like Hank Aaron.

But in a culture where people clamor for the spotlight perhaps a second look is in order. The backbone of every successful leader, organization, business, and any other worthwhile cause is a dedicated group of people who play second fiddle- the unsung heroes, the real leaders.

So here is to all the second fiddle leaders out there – I write in praise of your leadership. You have conceded the spotlight by putting others in it and by doing so have shown what servant leadership is all about. People may not know your name, or see the tireless contributions you make, but none of it could be done without you.

Al Downing may be a tiny asterisk in the annals of baseball history. But were it not for Al Downing on that April evening 42 years ago you wouldn’t know the history of Hank Aaron. We need more players willing to step up the big leagues and play second fiddle. Are you game?

By the way, the Braves won the game 7-4.

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What’s On Your Success List?

Posted September 8, 2016
by dougdickerson

Things which matter most must never be at the mercy of things which matter least. – Johann Wolfgang von Goethe

The story is told of a new bank president who met with his predecessor and said, “I would like to know what have been the keys to your success.” The older gentleman looked at him and replied, “Young man, I can sum it up in two words: Good decisions.” To that the young man responded, “I thank you immensely for that advice, sir, but how does one come to know which are the good decisions?” “One word, young man,” replied the sage. “Experience.” “That’s all well and good,” said the younger, “but how does one get experience?” “Two words,” said the elder. “Bad decisions.”

Years ago, like many I suppose, I was programmed to equate success in terms of what I was able to cross off of my “to-do” list at any given time. As each item that was transcribed onto the list was successfully completed it somehow gave me a sense of accomplishment. But the euphoric feeling didn’t last long as a new list soon replaced it and the process started all over again.

As time went by I began to see and understand the frustration associated with this hamster wheel approach of measuring success. I was running myself ragged checking off “to-do’s” which ultimately culminated with an empty feeling on the inside and little to show for it outside. Can you relate?

Allow me to introduce you to a few ideas from the book The One Thing, by Gary Keller (Order on Amazon at http://amzn.to/2c6nqje) that I believe will empower you as a leader. K onething eller devotes a powerful chapter to the myth that everything matters equally. Here are three key thoughts worth consideration.

You need a success list not a to-do list

The key thought here is that your to-do list tends to be long whereas your success list tends to be short. “If your to-do list contains everything,” says Keller, “then it’s probably taking you everywhere but where you really want to go.” Focus more on what you should do and less on what you could do. Keller adds, “Instead of a to-do list, you need a success list- a list that is purposefully created around extraordinary results.” Your success begins with the way you frame it and define it. Success is not measured by checking off the to-do list, it is measured by what you check off of your success list.

Not everything is equal

Being busy does not necessarily translate into being successful. We succumb to the tyranny of the urgent and we end up chasing rabbits all over the place. In the end, the rabbit wins and you are worn out, frustrated, and empty-handed. Keller observes, “When everything feels urgent and important, everything seems equal. We become active and busy, but this doesn’t actually move us any closer to success. Activity is often unrelated to productivity, and busyness rarely takes care of business.” When you remember that not everything is equal many things can come off your to-do list.

Work from your priorities

Successful people have a clear set of priorities. They think and act different. They have an “eye for the essential.” The crux of the matter, as Keller points out is that “the majority of what you want will come from the minority of what you do. Extraordinary results are disproportionally created by fewer actions than most realize.” Success comes not from a long to-do list you check off one by one, it come from focusing your time, energy, and creativity around a short list that you have prioritized (Pareto’s 80/20 principle). Success is not doing many things half-heartedly, it is achieved by making the list smaller and smaller and pouring yourself into it.

Making the transition from busy to productive to successful comes about as you make your list smaller not larger. It comes from clear priorities and understanding that not everything is equal. Do yourself a favor as a leader and get off the hamster wheel of being busy and start being successful. It will make all the difference in the world.

What’s on your success list?

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