Leadership coach – Page 4 – Doug Dickerson on Leadership

Potential Principles That Matter

Posted September 16, 2018October 8, 2018
by dougdickerson

When leaders of organizations articulate and live their values, they drive them throughout the organization, and they become a way of being. – Howard Behar

Tune in to any talk in leadership circles today and you will hear all about living up to your potential. We instill it in our children from the day they start school and suit up for Little League. We remind them again at graduation and send them off to the real world full of promise and the hope that they will live up to the potential and hopes we placed in them.

But what happens when the realities of the real world sink in and living up to one’s potential becomes a dead end chase? Is there a way forward? Is living up to one’s potential still attainable?

Gallup research reported on in Inc. magazine says that “70% of employees aren’t working to their full potential. Adding insult to injury, 52% of those are just sleepwalking through their day.” The article states, “When a company raises employee engagement levels across every business unit through great management of people, it leads to higher profitability, productivity, and lower turnover.”

This sounds reasonable enough at first glance so where is the disconnect? Let’s take a closer look. “And therein lies the problem.” the article continues, “ to remedy the 70% crisis you first have to find those managers. Gallup reports that companies fail to choose the right management talent for the job a staggering 82 percent of the time.”

When companies fail to find the right managers 82 percent of the time, and when 70 percent of employees aren’t working to their full potential, then perhaps it’s time to rethink our approach as to what management potential looks like. Here are a few ideas for consideration.

Potential must be measured against values, not skills

Perhaps one of the reasons why so many companies hire the wrong managers is that they are looking at skill sets when they should be looking at values. Managers without a clear set of values such as honesty, integrity, trustworthiness, etc., can only lead for so long and take the company so far. Without a clear set of values in place, that leader has no true north, and the people have a leader with limited capacity. Click To Tweet

Potential and leadership development go hand in hand

Without question, companies want to hire highly qualified managers who can add value to the organization. No company purposefully sets out to hire the wrong managers. But along the way, companies are missing the mark. The good news is that it can be fixed. A great starting place is in leadership development.

Some time ago, Jack Zenger writing in The Harvard Business Review shed light on the fact that we wait too long to train our leaders. His research points out that the average age of managers who receive leadership training is 42, but the average of supervisors in these firms is 33. Zinger states, “It follows then, that if they’re not entering leadership training programs until they’re 42, they are getting no leadership training at all as supervisors. And they’re operating within the company untrained, on average, for over a decade.”

And this is the disconnect between someone not living up to their potential and someone with it. Leadership makes the difference.

Your potential and capacity is not defined by others

The premise of the Inc. article states the reason people are not living up to their potential is that companies are promoting the wrong people to management. While the argument has some merit, I believe that the premise lacks clarity.

To be sure, bad managers can be a drag on the culture of the organization. But it doesn’t have to be a deal breaker. You can reach your potential without them. Click To Tweet It’s no excuse for “sleep-walking through the day”, and opting not to perform at your best. Commit yourself to growing, learning, and developing your skills and your potential will be realized.

To be sure, bad managers can be a drag on the culture of the organization. But it doesn’t have to be a deal breaker. You can reach your potential without them. Click To Tweet

When your potential is grounded in your values, in leadership development, and individual responsibility, you can certainly reach all of your potentials. It will make a world of difference for you and to the organization you serve.

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The Leaders’ Secret To Connection

Posted September 9, 2018October 4, 2018
by dougdickerson

Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring, all of which have the potential to turn a life around – Leo Buscaglia

In his book, No Limits, leadership expert John Maxwell recounts his reaction to the above quote by Leo Buscaglia. Maxwell reflected on those words after speaking to a large audience. He said, “As I spoke that day, I had invited people to come to me in my world, I realized that instead, I needed to go to them and put myself in their world.”

There are not many more important things that you can do as a leader than connect with your people. Without a connection to your people, it will be hard to lead your people. Click To TweetAnd herein lies the secret sauce for leaders today – stop expecting the people you lead (or desire to lead) to step into your world. You must step into theirs.

One would think that this is would be a given that most leaders understand. But is it? This train of thought by Maxwell highlights a significant leadership blindspot that must be owned – we think it’s about us, but it’s not.

The impact that you make as a leader shifts in your favor the day you realize this truth and begin to act like it.

When you step out of your own orbit as a leader and put yourself in the world of those you lead great things begin to happen. With this fresh perspective, you just might learn a few things. Here’s a sampling.

In their world, you learn their hopes and dreams

You might accidentally learn the hopes of your people when they are in your world, but you learn it intentionally when you step into theirs. To remove yourself from your people is to deny yourself from knowing what inspires them the most.

When you know what fuels the hopes and dreams of your people you will begin to see your leadership more as a sacred trust. Click To Tweet The people you lead have placed a degree of trust in you so you need to treat it with its due respect.

In their world, you learn their ‘why’

When you step into the world of your people you will not only learn about their hopes and dreams, but you will learn the most important things. That you already know their skill sets and areas of expertise is a given – but now you get to know them for who they are, not just what they do. Now you can be in a place to learn their ‘why’ and you can be a leader in their life that adds value with purpose.

When you step into their world you get everything that comes with it. Knowing their ‘why’ gives you the knowledge you need to step up and be the best leader possible.

In their world, you can learn more about yours

Maxwell’s transparency about the Buscaglia quote was a dose of refreshing transparency and a lesson for all of us. He felt good about himself after his successful presentation only to realize that he had only been thinking about himself.

As leaders, it’s easy to get caught up in our own orbit and think it’s only about us – our wants, our needs, our ideas, our opinions, and last but not least – having things done our way. But it’s not.

What we learn here goes to the heart of good leadership. When we lead with a heart of kindness, learn how to smile, give a kind word, a listening ear, an honest compliment, an act of caring – these are things that will set you apart as a leader. And when you do these things, your people will be much more receptive to your leadership.

It’s time to realize that to be effective as a leader you must step into the world of the people you lead.

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Leadership In A Word: Listening

Posted June 11, 2018October 10, 2018
by dougdickerson

One of the most sincere forms of respect is actually listening to what another has to say. – Bryant H. McGill

A word about listening

Listening. Yes, I know, it’s a leadership topic that’s been tackled by the best of them for a very long time. But read up on any of the current writings about employee engagement, bad bosses, what causes people to leave their jobs, etc., and usually in the mix somewhere is the issue of listening – or the lack thereof.

At its core, listening is one of the most basic soft skills in leadership. If offered, it would be a 101 leadership course in college. Unfortunately, it’s not.

I asked an aspiring manager in a prominent retail chain some time ago what was the most frustrating thing she dealt with as it related to her direct reports. Without hesitation, she conveyed that they just don’t listen. How many of you can relate to her plight?

As leaders, intuitively we know that listening is a priority. Yet, our lives are structured in such a way that listening is an afterthought. Simply put, we are just too busy. Unfortunately, many leaders make the mistake of believing it’s more important that they are heard, therefore, failing at one of the most important things that they can do – listen.

Here are three reminders on why listening is a key ingredient to your leadership. I hope that it is helpful to you.

Listening empowers your people

If you want your people to feel empowered then listen to them. So long as they feel that they have a voice and it’s being respected and heard then you will win them over. When your people are empowered they will go to great lengths to serve you and your organization. Listening creates buy-in. It’s a momentum builder. If you want to empower you people listen to your people. Click To Tweet

Listening keeps you grounded

This is the trap that far too many leaders fall into. It’s when you stop listening that you lose touch with what’s going on around you. When you stop listening to all voices and only a few voices, then how can you truly benefit? Soon, the only voices you hear are the ones telling you only what you want to hear. When this happens, your leadership is diminished. Keep the doors to your leadership open with your ears and with an open mind. Often time the best ideas and input flow into your office, not out of it. Click To Tweet

Listening keeps you connected

Much like staying grounded, listening keeps you connected to your people. You never want to be so far removed from your people that you don’t hear their heartbeat. To listen to your people is to know your people. When you stop listening to your people, you stop knowing your people. Don’t be so far removed from their heartbeat that they no longer hear yours. Because if you do, then you are only presiding over your own demise as a leader. Stay close, stay connected, and keep listening.

Listening quotes

“I like to listen. I have learned a great deal from listening carefully. Most people never listen.” – Ernest Hemmingway

“There is a difference between listening and waiting for your turn to speak”. – Simon Sinek

“Most people do not listen with the intent to understand; they listen with the intent to reply”. – Stephen R. Covey

“If the person you are talking to does not appear to be listening, be patient. It may simply be that he has a small piece of fluff in his ear”. – Winnie the Pooh

“Most of the successful people I’ve known are the ones who do more listening than talking”. – Bernard M. Baruch

A final word

The only way listening becomes a strong leadership skill is when we become intentional about it. Remove distractions. Show respect. Put your cell phone away. Look your people in the eye and let them talk. These are just basic courtesies that we need to return to. But we have to look past the basic “how-to’s” and get to a deeper understanding of the greater benefits and how listening impacts us as leaders.

What do you say?

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Leadership In a Word: Complacency

Posted March 24, 2018
by dougdickerson

Complacency happens almost without notice. Check and renew your heart daily. – Jim George

A word about complacency

By definition, complacency is ‘showing smug or uncritical satisfaction with oneself or one’s achievements”. Not very flattering is it?

Yet one of the chief enemies of leaders can be wrapped up in this one word. It’s been said that success breeds complacency. While I do believe that a certain amount of dissatisfaction with one’s talents and abilities can be healthy, complacency can devastate your leadership.

Consider the great pianist Paderewski. He achieved a great deal of success in America. In spite of that, he is quoted as saying, “There have been a few moments when I have known complete satisfaction, but only a few. I have rarely been free from the disturbing realization that my playing might have been better”. In other words, he was keenly aware that there was always room for improvement.

As a leader, it’s important to avoid certain dangers as it relates to complacency Here are a few of them.

The danger of pride and arrogance.

This is how the smugness of uncritical satisfaction or complacency manifests itself. A leader full of pride or arrogance mistakenly thinks it’s all about them. So long as this attitude continues to manifest itself in the actions and words of the leader, the more that leader will become isolated.

There’s no room for pride or arrogance in a leader. It’s one thing to show pride in one’s work that fosters an attitude of excellence, but another thing entirely to lead from a position of self-serving pride and arrogance.

The danger of not having a personal growth plan

This type of leader exhibits a lack of depth or wisdom to think long. As leaders, we never stop growing and we never stop learning. Not having a plan in place whereby you are continuously learning and being challenged can be fatal to your leadership.

Consider your own growth plan for just a moment. Is it well thought out and intentional or is random and sporadic? Your personal growth and development is an investment in your future and in the people you lead. If you are not growing as a leader then how can you expect it from the people you lead?

The danger of believing that past achievements will guarantee future success

Your successes and achievements are milestones on your leadership journey. What you achieved yesterday is not necessarily a predictor of your success tomorrow. It’s when you become complacent that you believe that one automatically guarantees the next.

What complacent attitudes are you holding onto that are holding you back? Smart leaders are continuously striving to excel, learn, grow, and are looking for new and improved ways to do it. Be thankful for past wins, but don’t live there.

The danger of believing your best days are behind you

While it’s important to believe your past successes will not guarantee your future success, it’s equally important -if not more so, to understand that your best days are not behind you, they are before you. A complacent mindset will lull you into believing the former. Don’t believe it.

My encouragement to you as a leader is to shake off any complacent attitude about your life and leadership. Don’t allow yourself to be surrounded by negative influences that would hold you back. Complacency – not matter it’s form, voice, or identity is not something you have to associate with or be defined by.

Complacency quotes

“The dream is over only when you become complacent” – Lorin-Morgan Richards

“He who is content with what has been done is an obstacle in the path of progress” – Helen Keller

“I will not allow yesterday’s success to lull me into today’s complacency, for this is the great foundation of failure” – Og Mandino

“Change before you have to” – Jack Welch

A final word

One of the sad consequences of complacency is that it keeps you from fulfilling a God-inspired purpose for your life. It tarnishes your past and robs you of your future. Don’t allow complacency to hold you back you as a leader. You have too much to gain and far too much to lose as a result.

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Leadership In a Word: Disappointment

Posted March 4, 2018
by dougdickerson

Sometimes when you get disappointment it makes you stronger. – David Rudisha

A word about disappointment

In 1858 the Illinois legislature–using an obscure statute–sent Stephen A. Douglas to the U.S. Senate instead of Abraham Lincoln, although Lincoln had won the popular vote. When a sympathetic friend asked Lincoln how he felt, he said, “Like the boy who stubbed his toe: I am too big to cry and too badly hurt to laugh.”

Lincoln’s reaction is a good reminder that we all at times can feel the sting of disappointment. In leadership, it’s much the same. We have those times when we feel let down or disappointed when things don’t turn out the way we planned. In short, life happens.

When disappointments come your way as a leader, here are three truths you need to remember.

Disappointments are inevitable

That statement is not meant to discourage you but rather to motivate you. No leader is immune from times of disappointment. It comes with the territory. So here is what you need to know – you are not the sum of your disappointments, setbacks, or failures. They are not your roadblocks, they are your stepping stones. The inevitability of disappointments coupled with the right attitude and outlook will set you up for the inevitability of your success. Don’t give up!

Disappointments are proportional to your risks

Simply put, the more risks you take, the more disappointments you will experience. Thomas Edison knew about this first hand. He suffered many setbacks and losses. It was his attitude in the face of those disappointments that set him apart. Edison once said, “I have not failed. I’ve just found 10,000 ways that won’t work”. It was his positive attitude that caused him to succeed even in the face of adversity. Don’t allow the size of the risk or disappointment keep you from chasing after your dreams.

Disappointments are opportunities to regroup

The outcome of every disappointment is not meant to be fatal. Sometimes there is a greater purpose to the disappointment – something beyond what you see at the moment. Don’t allow your present negative feelings to cloud your thinking or how you can make your situation better going forward. Let the disappointment be your teacher, and move forward with the wisdom you’ve gained.

Disappointment quotes

“We must accept finite disappointment, but never lose infinite hope.” – Dr. Martin Luther King, Jr.

“The size of your success is measured by the strength of your desire; the size of your dream; and how you handle disappointment along the way.” – Robert Kiyosaki

“If we will be quiet and ready enough, we shall find compensation in every disappointment.” – Thoreau

“Anytime you suffer a setback or disappointment, put your head down and plow ahead.” – Les Brown

A final word

Thomas Edison also said, “Many of life’s failures are people who did not realize how close they were to success when they gave up.” Disappointments will come your way as a leader, but don’t be discouraged or sidetracked. See the big picture and know that your disappointments are only momentary.

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Leadership In a Word: Resolve

Posted February 9, 2018
by dougdickerson

Wise to resolve, and patient to perform. – Homer

Word study

1 obsolete : dissolve, melt

4a : to deal with successfully : clear up

resolve doubts

resolve a dispute

b : to find an answer to

c : to make clear or understandable

d : to find a mathematical solution of

e : to split up into two or more components especially in assigned directions

resolve a vector

5: to reach a firm decision about

resolve to get more sleep

resolve disputed points in a text

Source: Merriam-Webster

A word about resolve

As in many words that come to mind when one thinks of leadership, resolve is one that continuously makes the list. It’s in our resolve that we made as leaders.

I was reminded of a story I heard about President Abraham Lincoln. The final draft of the Emancipation Proclamation was taken to Lincoln at noon on January 1, 1863. Twice the president picked up his pen to sign it, and twice he laid it down. Turning to Secretary of State William Seward, he said, “I have been shaking hands since 9:00 this morning, and my right arm is almost paralyzed. If my name ever goes into history, it will be for this act, and my whole soul is in it. If my hand trembles when I sign the proclamation, all who examine the document hereafter will say, ‘He hesitated.'”

The president then took up the pen again and slowly but firmly wrote, “Abraham Lincoln.” That historic act endeared Lincoln to the world as the Great Emancipator.

While the things you do may not rise to the level of the Emancipation Proclamation, resolve, nonetheless, is crucial to your success as a leader. Many things will compete for your time and attention. Distraction will come your way. Tough and unpopular decisions will be yours to make. Your resolve in these times is what will see you through. So here are a few points of clarity to help you define your resolve with yourself and with the people you lead.

Resolve to listen to your people

What makes you a leader of significance is found not so much in your ability to talk but in how well you listen. Listening is a lost art in communication. Resolve to listen more.

Resolve to believe the best in your people

The people you lead not only need your ear but they also need your heart. When you resolve to believe the best in your people and see them as “10’s” they will rise to the challenge.

Resolve to challenge your people

Bringing out the best in your people means raising the bar for your people. Let them know that their goals, dreams, and aspirations and yours are one in the same. Resolve to lift your team to new levels.

Resolve to never stop growing

Simply put, the growth of the leader determines the growth of the people. As a leader, you set the example. You can’t lead people to new levels of growth and development if are not growing yourself.

Resolve to live in your ‘why’

“The two most important days in your life,” said Mark Twain, “are the day you were born and the day you find out why”. Resolve to know your ‘why’ and live it. This is your purpose, this is your destiny, and this must be your resolve as a leader.

Resolve quotes

“Resolve never to quit, never to give up, no matter what the situation”. – Jack Nicklaus

“Resolve to learn something new everyday. Because every 24 hours, you have the opportunity to have the best day of your company’s life”. – Harvey Mackay

“Your success and happiness lies in you. Resolve to keep happy, and your joy and you shall form an invincible host against difficulties.” – Helen Keller

“Determination gives you the resolve to keep going in spite of roadblocks that lay before you”. – Denis Waitley

A final word

A leader’s resolve, I believe, is one of the noblest of characteristics he or she possesses. With it, you can lead with integrity and authority. In many areas of your leadership, you will be required to summons resolve. Courageously embrace it.

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