John Maxwell – Page 4 – Doug Dickerson on Leadership

Random Acts of Leadership

Posted April 30, 2015
by admin

Leadership is practiced not so much in words as in attitude and actions. – Harold S. Geneen

In his book, Everyday a Friday, Joel Osteen shares a story about a letter he received in the mail one day during his early days of pastoring. It was during a period of time when he was filled with much self-doubt. The letter was from John Maxwell.

Although at the time they had never met, the letter was filled with words of encouragement and hope. “I watched you on television on Sunday and you were outstanding. I’ve got to tell you, you’ve got what it takes,” Maxwell told him. He also shared suggestions and advice on how to be less nervous and how he prepares for when he speaks.

Regarding the letter, Osteen said, “He had forty years of experience, and he was voluntarily pouring it into a man he’d never even met before. He didn’t have to do that. He’d already won. But John understands this principle: True success is when you reach back and bring somebody along with you.”

That John Maxwell didn’t have to write that letter is a given, that he did write that letter speaks to the power of random acts of leadership.

It’s been said that the soft skills of leadership are the hardest. That may be true. Leaders shoulder a great responsibility and results are important. But it’s as leaders understand that unless you get the soft skills right it will always impede your growth and the productivity of your team.

Striking the right balance in your relational skill set is important. You want and expect your team to be productive without sacrificing the relational skills that create the culture you work and thrive in.

Random acts of leadership follows the principle of random acts of kindness. It’s a leadership philosophy that that revolves around the idea that we are all in this together and when we care for one another we all win.

What does random acts of leadership look like? I submit to you that it’s not complicated. Here are a few ways you can show it.

Give unconditionally

The letter John Maxwell sent to Joel Osteen is a classic example of giving unconditionally. It was unsolicited with no expectation of anything in return. It was just an act of generosity that made a difference. Giving unconditionally is a random act of leadership that says, “I get it. I see your struggle, I’ve been there. I believe in you.” And then you act on it.

Listen attentively

Now and then people just need to vent. They may not need you to be their “answer man” but rather just to listen. For all of its rewards, leadership can be lonely and having a confidant to go to can make a world of difference. Your random act of leadership can simply be taking a friend to lunch and being a sounding board.

Connect intentionally

It is incumbent upon you as a leader to connect with your people. Don’t wait for them to take the first steps – you do it. A good leader initiates. Whether you have been brought together with your people by choice or by coincidence, take the first steps to building the relationship. Connecting intentionally is a random act of leadership that seeks to know, relate, and broaden the circle of influence for everyone.

Praise generously

Nothing can demoralize your people any quicker than work gone unnoticed or a team member not appreciated for their efforts. Understand this: People are your most appreciable asset and how they are treated matters. Random acts of leadership –showing appreciation for a job well done, will go a long way in building that person up and boosting morale in your organization. Be generous in praising your people.

These are but a few of the random acts of leadership that will make a difference. What would you add to the list?

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Three Things Every Leader Needs To Know About Criticism

Posted April 10, 2015
by admin

Criticism may not be agreeable, but it is necessary. It fulfills the same function as pain in the human body. It calls attention to an unhealthy state of things. – Winston Churchill

I came across a story about Grace Coolidge, the wife of President Calvin Coolidge who tried to surprise her husband by having his portrait painted. When it was finished, she hung it in the library of the White House. Later the same morning the President happened to walk into the library accompanied by a senator. They stared at the picture together in silence. Finally Coolidge commented quietly: “I think so, too.”

When you hear the word criticism what is the first thought that comes to your mind? Many take on a defensive posture as it relates to critics. We are quick to defend our words, actions, and decisions.

Often times, however, our growth in leadership does not always come via the praise or accolades of adoring followers. In fact, a lot of it comes during our dark times that are usually quite lonely.

Conventional wisdom says to keep your friends close and your enemies closer. What about critics? Should you keep them at a distance or keep them close? Here are three insights that hopefully will give you some perspective.

Every leader needs a constructive critic

As a leader you will have plenty of critics. Many of them will not be constructive. But when you are committed to your own personal growth and to the success and growth of your people then finding a colleague who can be your constructive critic should not be hard to find.

Your constructive critic is the one who can help you see all sides of an issue, help guide you in your decision making, and cares enough to call you out when needed.

You need constructive critics in your life and you should welcome them in. One constructive critic will be more valuable to you than a room full of “yes people” ever will.

Every leader needs to be accountable

The purpose of a constructive critic is not to make your life miserable but to keep you accountable. A leader should never ascend to the place either in position or in mentality that they are above criticism. We need trusted advisors near us to help us.

I know that many leaders take criticism personal and see those who would dare to criticize as less than loyal, out to cause harm, or advance their own agenda. As a result relationships are strained due to insecurities and people are looked upon with suspicion. It’s a fragmented culture that is hard to reverse.

But when you as a leader set the example for what accountability looks like it can be healthy for the whole organization and it can make a world of difference.

Every leader needs to set the example

John Maxwell said, “Effective leaders know that first you have to touch people’s hearts before you ask them for a hand.” This is a profoundly simple rule of leadership. It’s also, I believe, the springboard of constructive criticism.

As a leader you will give more constructive criticism than you will receive and it’s important to do it right. Constructive criticism will be better received and more effective when it’s born out of a good relationship. If the only time you interact with a person you lead is to be the messenger of how to do something better or to point out something they have done wrong then it will build resentment.

Critics and criticism will be a constant on your leadership journey. Learning the keys to receive it and give it will make you a wiser and more effective leader.

What do you say?

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Three Difficulties Every Leader Should Embrace

Posted March 19, 2015
by admin

When we long for life without difficulties remind us that oaks grow in contrary winds and diamonds are made under pressure. – Peter Marshall

An old woodsman gives this advice for catching a porcupine: “Watch for the slapping tail as you dash in and drop a large washboard over him. The washboard will give you something to sit on as you ponder your next move.”

As a leader dealing with difficulties is not a new phenomenon to you. Workplaces are an ever present source of stress in people’s lives. The American Institute of Stress (http://bit.ly/1i5E7Zs) identified workload as the number one cause of stress by employees followed by people issues, juggling work and personal issues, and lack of job security.

Because you are surrounded by so many people who are stressed it’s important to keep your leadership skills sharp. Difficulties will come to you as a leader. But here are three you should always welcome because in doing so you will be a stronger and more effective leader.

The difficulty of personal growth

You have to take ownership of your personal growth as a leader. Your effectiveness in leading your team hinges on your ability to lead yourself. It’s all too easy to put personal growth on the back-burner; after all, we are stressed ourselves. We have meetings to attend, clients to meet, personnel issues to resolve, deadlines that are looming, and the list goes on.

But no amount of busyness will ever replace your need for a personal growth plan. How can you grow leaders around you if there is no growth in you? Regardless of how busy your life is you need to find the time to read, join a mastermind group, attend workshops, listen to audio CD’s during your morning commute, etc. Conquering the difficulty of personal growth can be a challenge but it’s a non-negotiable if you want to be effective.

The difficulty of forward thinking

The bedrock principles of leadership such as trust, loyalty, ethics, values, communication, etc. are your foundations. They are the principles you stand upon that keep you grounded as a leader. They are timeless. But your effectiveness as a leader also rests with your ability to adapt to your present circumstances with forward thinking.

This can be difficult for a leader because it’s all too easy and much too predictable to stay in our comfort zones. But the comfort zones of yesterday will not always serve you well tomorrow. The challenges are new and different. Business is not just local; it’s global, and the way we communicate is ever evolving. Forward thinking combined with timeless values can position you for the future and the challenges you face. Let your values be your guide but keep an open mind.

The difficulty of building community

Building community is an emotional investment and challenge that many leaders are just not up for. It can be a thankless job. It’s difficult. I get it. But your success as a leader and the successes of your organization are directly tied to a strong sense of community and relationships. And it begins at the top.

John Maxwell says, “Don’t ever underestimate the importance of building relational bridges between yourself and the people you lead. There’s an old saying: To lead yourself, use your head; to lead others, use your heart. Always touch a person’s heart before you ask him for a hand.” When you embrace what is difficult about building relationships it will revolutionize your leadership and your results.

The simple truth is this: people are your most appreciable asset. People are more important than your brick and mortar, product or location. When you get community and relationships right then everything else will fall into place.

Being a leader is not always easy but it’s very rewarding when you embrace what’s difficult. When you do it changes everything.

What do you say?

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Turning Your Stress into Success

Posted January 31, 2015
by admin

When the pressure is on, great leaders are at their best. Whatever is inside them comes to the surface. – John Maxwell

A story is told of actress Carol Burnett who got out of a cab one day and caught her coat in the door. The driver was unaware of her plight and slowly began to edge out into traffic. To keep from being pulled off her feet, the comedienne had to run alongside down the block.

A passerby noted her predicament and quickly alerted the driver. He stopped, jumped out, and released Miss Burnett’s coat. “Are you all right?” he asked anxiously. “Yes,” she gasped, “but how much more do I owe you?”

That light-hearted story shows a humorous way of responding to what could have been a not-so-funny outcome. In our world as leaders we can find ourselves in stressful situations. How it’s handled matters.

It’s not a secret that the stress in the workplace is on the rise. In a recent study by Nielsen (http://bit.ly/1CUMamt), 80% of U.S. workers said they can identify at least one thing that stresses them at work. The stress factors include low salaries, intense workloads, and taxing commutes to name a few.

Great leaders are those who, when under pressure, step up and deliver in spite of the stress. Of course this is easier said than done. So what should a leader do when he or she is in the pressure cooker? Here are three approaches.

Put your stress into context

At times we can be our own worst enemy when it comes to the stress. For instance; we procrastinate on an important deadline and are now scrambling to complete at the last minute. We allow our imaginations to run wild with scenarios we create that adds fuel to the fire. Your workload is doubled without warning and there’s no extra help. We speculate in “what if’s” and get worked up over hypotheticals. It all adds up to one thing: stress! Can you relate?

The best thing you can do as a leader is to put your stress in context. You may be overwhelmed or feel that your current “crisis” is about to sink you. Allow me to make a suggestion – take a step back and take a deep breath. Look at the big picture. It may not be as big a deal as you think. If it is…keep reading.

Get a game plan

Establishing context about your stress is essential. A game plan is a way out. Here is a simple formula to help you get your game plan ready: W (What I am stressed about?) +W (why I am stressed?)+W (What can I do about it?) = S (Success). Get some paper and begin to work on your plan. Here’s how.

First, identify your stress. Is it a personnel issue? Is there a breakdown in organizational structure or communication? Is it a personal issue? How is this stress impacting your ability to lead? Regardless of where it takes you, figure it out. Second, now that you know what it is, you need to figure out why it is stressing you. What are the immediate consequences of your stress? Is this stress an imminent threat to your organization or personal life? Etc… Finally, write out what you can do about it. What are the top two or three action steps you can implement immediately that can help? Is there someone who can help you? Do they need to? Keep in mind, there may not be anything you or anyone else can do about it. In such case, you have to change your attitude toward it. Now that you have a plan – work it!

Apply your lessons

Smart leaders are out-front leaders. You will never avoid stress as a leader so learning how to deal with it will make a world of difference. Smart leaders know how to manage their stress and the negative impacts it can make across the spectrum of your organization.

Every stressful situation is a test and whether you pass or fail depends on your approach. Not all stress is self-inflicted, and not all reactions merit the same response. Smart leaders apply the lessons and learn from it.

Success over stress is all about your context, your game plan, and your attitude. Choose wisely!

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4 Traits of Selfless Leaders

Posted January 9, 2015
by admin

It’s difficult to find common ground with others when the only person you’re focused on is yourself. – John Maxwell

You may have heard the story of two friends who met for dinner in a restaurant. Each requested filet of sole. After a few minutes the waiter came back with their order. Two pieces of fish, one large and one small, were on the same platter. One of the men proceeded to serve his friend. Placing the small piece on a plate, he handed it across the table.

“Well, you certainly do have nerve!” exclaimed his friend. ”

“What’s troubling you?” asked the other. “Look what you’ve done,” he answered. “You’ve given me the little piece and kept the big one for yourself.” “How would you have done it?” the man asked. His friend replied, “If I were serving, I would have given you the big piece.” “Well,” replied the man, “I’ve got it, haven’t I?” At this, they both laughed.

One leader’s self-confidence is another leader’s arrogance in the world of perceptions. So let’s put the cards on the table up front- many leaders struggle with acts of selfishness. We want the big piece of fish. It’s not a truth to take pride in but one in which we have to acknowledge if we are going to grow and mature as a leader. In my own leadership journey the biggest mistakes I’ve made along the way can be traced back to selfish acts.

Growing to this new level in your leadership is about overcoming your fears, insecurities, and misconceptions about what it means to lead in a selfless manner. Here are four traits of selfless leaders and why they matter.

Selfless leaders empower their people

The emergence of a selfless leadership style begins by embracing this fundamental principle: until you empower your people they are only spectators. When they are empowered they can produce, achieve, and succeed. Unless you mature in this area as a leader you will never grow to your full potential.

Why does this matter? It matters because in any successful organization it’s empowered team members who run with the vision, fulfill its mission, and achieve its goals. Selfless leaders make it possible not by promoting themselves but by promoting others.

Selfless leaders share the credit

Billy Hornsby once observed, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they will reflect positively on you.” The powerful wisdom of that statement must not be lost on the reality that selfish leaders struggle in this area.

A selfish leader wants to take all of the credit- often at the expense of work others did, and boast “look at what I did.”

Why does this matter? A selfless leader will concede being in the spotlight by putting someone else in it. It matters because each individual who had skin in the game and gave it their all deserve credit. A selfless leader will gladly say, “Look at what we did!”

Selfless leaders initiate the conversation

The mark of maturity in a leader begins to take shape when he or she invites open and honest conversation instead of dodging it. Selfish leaders seek to control the message, the agenda, and in the end stifle creativity and deprive themselves of much needed feedback. If a leader’s head is buried in the sand the view for everyone else is not that pleasant. Instead, a selfless leader engages in conversation with his or her people and makes it a priority.

Why does this matter? A selfless leader understands that open communication is the life-blood of the organization. Disconnected people create disconnected organizations. Selfless leaders build bridges and get people talking because your survival depends on it.

Selfless leaders create the culture

Leaders, whether selfish or selfless, set the tone and create the organizational atmosphere. Through your growth and maturity as a leader you’ve come to understand that people buy in to your actions and attitudes before they embrace your vision. Better to be rejected as a leader because people did not embrace your vision than because they did not embrace your selfish leadership style.

Why does this matter? Selfless leaders understand that value is created where value is given. Selfless leaders know that when they help others succeed they succeed. It matters because when this is the underlying foundation of your organizational structure it creates an atmosphere where everybody wins, not just a few.

What do you say?

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The Power of Servant Leadership

Posted August 31, 2013
by admin

Only a life lived for others is a life worthwhile. – Albert Einstein

A story is told that during the American Revolution a man in civilian clothes rode past a group of soldiers repairing a small defensive barrier. Their leader was shouting instructions, but making no attempt to help them.

Asked by the rider, he responded with great dignity, “Sir, I am a corporal!” The stranger apologized, dismounted, and proceeded to help the exhausted soldiers. The job done, he turned to the corporal and said, “Mr. Corporal, next time you have a job like this and not enough men to do it, go to your commander-in-chief and I will come and help you again.” The man was none other than George Washington.

“Leadership is practiced not so much in words as in attitudes and actions” said Harold S. Geneen. And this is the essence of servant leadership. When talk becomes action; when ones purpose as a leader transcends position, and serving others is the norm rather than the exception, that is when leadership is truly understood.

Former President George H. W. Bush was asked in a Time magazine interview as to whether he has seen a shift in the past twenty years in the public’s attitude toward service. “I think so, I hope so,” he replied. “Many schools include a service project as part of their curriculum, and many corporations have in-house projects for their employees or give them time off to do volunteer work. There’s a greater understanding about the importance of giving back.” This is encouraging when you consider how great the need is today for servant leadership.

Servant leadership can transform your life and your business. Here are three simple insights to bring it into focus.

Service is the model of leadership.

The simplest definition of leadership comes from John Maxwell who defines it in one word– influence. A servant leader is one understands that his influence individually can make a difference, but collectively can make a huge impact.

When you rally your people, time, and resources around causes greater than self, you are modeling the greatest use of leadership. “Strong convictions precede great actions,” said James Freeman Clarke. He’s right. What great causes are you and your organization rallying around?

Service is the blessing of leadership.

“Let your light so shine before men, that they may see your good works and glorify your Father in heaven,” said Jesus (Matthew 5;16). The best way to “find yourself” is by serving others. It’s as you give of your time, talent, and treasure that you begin to see the world around you in a different light. Servant leadership has nothing to do with weakness or being a doormat, but has everything to do with using your gifts and talents in a positive way.

When was the last time you praised a co-worker for a job well done? Who is the colleague going through a difficult time that could use your encouragement? How about giving a gift card to your hard working admin to express your appreciation? When the idea of being a blessing becomes your corporate culture you will move your business into a whole new realm of purpose.

Service is the reward of leadership.

Do you want to position your team for greatness? As you set the example of servant leadership within your organization, the buy-in among your team will have significant meaning. Simply put, there are some rewards that will come your way that have nothing to do with your bottom line. But the change in your company culture will be priceless.

“Whoever renders service to many puts himself in line for greatness – great wealth, great return, great satisfaction, great reputation, and great joy,” said Jim Rohn. Are you ready to open doors of greatness? As you become a catalyst for servant leadership it will open up new realities for you that you never knew existed.

Who will you serve today?

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If you enjoy reading Doug’s leadership insights you will especially enjoy reading his books, Leaders Without Borders & Great Leaders Wanted!

Go to www.dougsmanagementmoment.blogspot.com to order your copies today.

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