Employee Engagement – Page 4 – Doug Dickerson on Leadership

7 Things You Can Do To Move Your Team Forward

Posted February 4, 2019
by admin

In any team sport, the best teams have consistency and chemistry. – Roger Staubach

In the past few weeks, I have shared a series of articles devoted to helping employees and leaders understand each other better. While it was not a comprehensive list, it does shed light on some of the most common complaints from each respective side.

In case you missed it, allow me to share, without comment, the two lists with you:

7 things you do as a leader that your team can’t stand:

You are out of touch with your people
You don’t communicate values and vision
You don’t have their backs
You don’t call out bad behavior
You don’t empower your people
You don’t easily change
You don’t realize that everything rises and falls on leadership

7 things you do that your leader can’t stand:

You are not a team player
You play politics
You point out problems, provide no solutions
You don’t go above and beyond what’s required
You don’t take risks
You stop growing and learning
You don’t lead yourself well

The respective lists are not meant to pit one side against another. They are, however, meant to create dialogue to help you build bridges that get you talking with each other. So how can leadership and employees be more mindful of each other? Here 7 paths forward.

See yourself for what you are – a team, not combatants

So long as either side reads through the previous lists with a “see, this is how they are screwing things up for us,” attitude- then going forward as a unified team will always be out of reach. If either side sees the other as nothing more than combatants to be conquered then where is the team chemistry you need to go forward and be successful? As long as it’s an “us vs. them” mentality, the path forward will be long and hard. Everything rises and falls on trust. You must protect it at all costs.

Take ownership of your actions

It’s just too easy to point fingers and lay blame at the feet of those you don’t like or get along with. It’s time to get past that and think of what’s best for the team. Is your attitude moving the team forward or holding it back? If not, then before pointing the finger at someone else, look first in the mirror and figure out why. So long as you think it’s all about you then you are hurting more than helping.

Change your perspective

Admittedly, too many leaders are out of touch with what’s going on in their respective organizations. Maybe they’ve lost touch with what it’s like day to day in the trenches. Perhaps those on the front lines don’t truly appreciate the voluminous amount of work that goes unnoticed to keep things operating. Either way, it’s fixable. Both sides should begin moving toward one another and open up better avenues of communication and understanding. When you see what’s going on from the other person’s point of view, things can look a lot different. Do it.

Stake your claim to your culture, pave your path to the future you want

If you had the opportunity to create the ideal culture in which you woke up with anticipation about going and being a part of something greater than yourself, that brought you and your colleagues genuine enjoyment, where everyone rose to the challenge, had each other’s backs, and went the extra mile to get there- what would that look like for you? The future you want begins with the culture you build and everyone must build it together. Click To Tweet

Hold each other accountable

If you are going to move forward as a team, then every area that affects team performance must be held to account. From the bottom line, attitudes, behaviors, culture – everything must be on the table. If it impacts the organization, it must be evaluated for its contribution.

Be willing to pivot

Teams that struggle to move forward do so because at times they’re stuck in the past, people are too attached to defending their own agendas and is otherwise not receptive to new ideas. Click To Tweet The mantra of “this is the way we’ve always done it” is nothing more than a eulogy to your success. Everyone must be willing to abandon business as usual and look for new and innovative ways to move forward. So long as you are unwilling to change you run the risk of being stuck where you are.

Never stop growing leaders

Many things will contribute to the growth of your organization. But everything will rise and fall (to borrow the phrase from John Maxwell) on leadership. It’s as your organization develops leaders and adopts a leadership mindset that you will begin to chip away at all the negatives that each side points to as the reason for the team not moving forward. Raise up, leaders. Develop leaders. Grow your organization.

The consistency and chemistry of your team take hard work, commitment, and resolve. Be all in with your level of commitment and lead with integrity and you will all move forward together.

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7 Things You Do As A Leader That Your Team Can’t Stand

Posted January 21, 2019January 21, 2019
by admin

Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh since there is less cleaning up to do afterward. – Kurt Vonnegut

I read a report in Lighthouse of a survey of 1,000 American employees conducted by Michelle McQuaid, which revealed that 65% of respondents would take a new boss over a pay raise.

In the same article, they cited another survey that found that 75% of employees consider their direct manager to be the worst part of their job. Ouch!

Are you surprised by this?

Many factors contribute to the attitudes and behaviors that exist in the workplace. And while every workplace is unique unto itself, I believe there are some common characteristics of leaders, who for better or worse, contribute to the culture of the organizations that they lead.

If you are a leader on any level in your organization, then you need to pay attention to my list of seven things you do as a leader that your team can’t stand. It’s not an exhaustive list, but these are certainly the more common ones. And just to be fair, in next week’s space the script will be flipped so stay tuned.

You are out of touch with your people

Any leader who is worth his or her salt knows that it’s your people who are the stars of the show. Do you know their hopes, their dreams, their fears, their joys, their concerns, their needs? If your people do not believe you are connected to them on any level, then what do you think motivates them to be invested in you as their leader? Click To Tweet

Your team can’t stand being out of sight and out of mind.

You don’t communicate values and vision

The connection of your people to your organization’s values and vision is not transferred to them by a piece of paper framed on the wall in the break room. It’s communicated and transferred from your heart to theirs. Your people need to see the big picture and hear how their part plays a role in attaining it. Your people need a clear understanding of where they are going and why. Click To Tweet

Your team can’t stand being in the dark.

You don’t have their backs

Let’s be clear- loyalty is a two-way street. Your people need to know that you not only believe in them but when the chips are down and the stakes are high, you have their backs. They need to know that you are a leader who is willing to go to the mat for them. You can do this by taking a little bit more of the blame and little less of the credit.

Your team can’t stand being thrown under the bus.

You don’t call out bad behaviors

If you are turning a blind eye or a deaf ear to toxic behaviors and attitudes, then- simply put, you are demoralizing your team. And you can rest assured the good ones whom you can’t afford to lose are probably already looking to make their exit. And why not? If you are not calling out bad behaviors then why should your team place their confidence in you as a leader? What you tolerate you promote.

Your team can’t stand you not having a backbone.

You don’t empower your people

There’s a fine line between being engaged and overreach as a leader. Engaged involves knowing and contributing and then stepping back and unleashing the talents of your people. Overreach is meddling and micromanaging. Sometimes the greatest hindrance to progress isn’t team members not doing their jobs, it’s team members not allowed to do their jobs because they are not empowered by their leader. Click To Tweet

Your team can’t stand you holding them back.

You don’t easily embrace change

Your ability to adapt as a leader is what gives you a competitive edge professionally. The same is true personally. But if you are a leader who is stuck in your ways and you are not able to adapt to your changing environment you are taking away your competitive edge. Your team can’t move forward and remain relevant if you are the last one on board. Click To Tweet In other words, the train will leave with or without you. Don’t give away your competitive edge because you are stuck in a mindset and way of doing things that only served you well twenty years ago.

Your team can’t stand waiting for you.

You don’t realize that everything rises and falls on leadership

This point is attributed to John Maxwell who coined the phrase. But as you read through my list you will see that at the heart of every issue that gives your team grief, at the core, is a leadership deficiency that drives it. While this is problematic, there is a silver lining to be found. You can right the ship and make corrections. But you must put yourself on a leadership track that will help you. In order to lead your people, you must first know how to lead yourself.

Your team can’t stand you not being a strong leader.

You don’t have to be the boss or leader that your team can’t stand. Are you ready to rise to the leadership challenge?

Resources: If you are new on your leadership journey then I’d like to suggest two books for you:

Developing The Leader Within You 2.0 by John Maxwell. Order it here from Amazon

Leaders Without Borders: 9 Essentials For Everyday Leaders by Doug Dickerson. Order it here from Amazon

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Bring Back Meaningful Conversations

Posted January 13, 2019
by admin

The most fruitful and natural exercise for our minds is, in my opinion, conversation. – Michel de Montaigne, The Essay: A Selection

As I was being escorted to a table in a restaurant not long ago, I passed by a family seated at a long table. There must have been five or six gathered around. What struck me as I passed by was not that they were all together or that they were laughing and talking and otherwise engaged with one another. Sadly, it was an all too familiar sight.

Every person at the table had their smartphone device in their hand and was using it. No conversations were taking place. It was just a group of people sitting together, but very far removed from one another.

According to Google, a survey by Pew Research Center revealed that many people find phone usage during dinner obnoxious. Of those people surveyed, 88 percent think it is okay to use a phone during dinner and 82 percent thinks that using a phone in social settings can hurt conversations.

I realize that we are addicted to our devices. I am clear-eyed in my understanding that it’s just a part of the fabric of our culture for better or worse.

Be it because of our electronic devices or any other distractions that come along, we are increasingly losing the art of meaningful conversation. It takes a toll on relationships, and yes, it can take a toll on your leadership if you are not careful.

Writing in his book, Didn’t See It Coming, bestselling author, Carey Nieuwhof devotes a chapter as to why so many us feel alone and to the demise of genuine conversation. He writes about what many have come to know. He writes:

“Sadly, conversations seem to be developing into an exchange of monologues among people who don’t seem terribly interested in one another. People today appear to be talking at one another more than they’re talking with one another. Next time you’re in a conversation with someone, wait to see how often you get asked a question.”

What about you? What’s been your experience with this issue?

From a leadership point of view, I believe having meaningful conversations is one of the key ingredients to developing effective leadership skills. Here’s why I think it so important and why we must return to them.

Meaningful conversations put you squarely in the moment

Unlike an email that can be put off or an incoming call or text that can be ignored, meaningful face to face conversation puts you in the moment as nothing else can Click To Tweet. It’s your chance to give someone else your undivided attention. Be in the moment.

Meaningful conversations give you the necessary context

There’s just no substitute for meaningful conversations. It gives you the advantage of understanding fully from the source in a way that other forms of communication can’t deliver. Meaningful conversation strips away any chance of misunderstanding when you’re engaged with the source. Leadership in context is invaluable. Click To Tweet

Meaningful conversations teach you to slow down and listen

Leaders are busy people. Too busy at times. But when you engage in meaningful conversation it’s sharpening this all-important leadership skill. Too often our thoughts are elsewhere and we are not really tuned in when talking with our people. Meaningful conversations are not rushed. They’re thoughtful. It may try your patience or seem inconsequential to you, but it can make all the difference to the one you are conversing with. Slow down and listen.

Meaningful conversations enhance trust

Nothing can build trust like meaningful conversations. They accomplish more than the tech devices that supposedly making communicating easier. Trust is the glue that binds your organization together and gives your leadership the credibility its due. Don’t allow your busy schedule or other demands rob you of this most essential leadership ingredient. Initiate meaningful conversations. Have meaningful conversations. Build trust.

Meaningful conversations are all about relationships

The secret sauce in leadership is relationships. It’s all about people. The depth of your relationships in large part depends upon the depth of your conversations. Let the focal point of your conversations be more about the people you lead. Listen more. Talk less. When the people you lead have your ear, you will have their heart. Click To Tweet Don’t pretend it’s all about you. It’s not. You will build stronger relationships by having more meaningful conversations.

It’s time to get back to meaningful conversations. Your leadership depends on it.

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What Bees Teach Us About Teams

Posted November 26, 2018November 26, 2018
by admin

Coming together is a beginning. Keeping together is progress. Working together is success. – Henry Ford

It’s been said that bees can show you something about teamwork. On a warm day about half the bees in a hive stay inside beating their wings while the other half go out to gather pollen and nectar. Because of the beating wings, the temperature inside the hive is about 10 degrees cooler than outside. The bees rotate duties and the bees that cool the hive one day are honey gatherers the next.

Who knew that the bee could teach us about the power and function of teams.

Pardon the pun, but there’s been a lot of buzz in recent years about teams and teamwork and rightfully so. Anyone can throw a group of people together and call it a team. But is it, really?

Until the following four characteristics emerge within that group of individuals they will simply remain a group of people struggling for identity, struggling to make sense of what they are doing, where they are going, and what they are accomplishing. Here are the four things we must learn from the bees.

Trust

It stands to reason that if a group people can emerge and gel as a team it will be predicated on trust

The bees trust one another to carry out their duties. Whether those duties are in the hive beating their wings or out gathering pollen and nectar. They depend on each other to get the job done.

One recent survey I read said that 45% of employees say that a lack of trust in leadership is the biggest issue impacting their work performance. So until the issue of trust is settled then those in leadership will continue to struggle. And sadly, so will the team and its ability to perform.

Empathy

Due to the revolving nature of the bees’ duties, they have an understanding of what it takes to get the job done each day. Each knows and understands what the other is going through.

Within your organization, developing empathy goes a long way in building trust and moving the team forward. Everyone’s skills and talents are needed and all must be respected even though not all are the same. Team members need to see the big picture not just through the lens of what they do but in what others do as well. Click To Tweet

Accountability

Bees depend on each other to cool the hive and gather food. If they fail to do their job, someone might just get stung!

In his book, The Five Dysfunctions of a Team, Patrick Lencioni says, “Great teams do not hold back with one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.” And this is the secret sauce of how teams work. They hold each other accountable.

Without accountability, your team will flounder and miss the mark. It’s when you embrace it, as painful as it can be at times, that you will come to understand the power and potential of your team. Click To Tweet

Mutual respect

When team members begin to trust one another, develop empathy, hold one another accountable, then they can move forward with mutual respect.

When you look at your fellow team members not as competitors but as colleagues, you can then harness the power of teamwork. Don’t let petty office politics or gossip ruin what could otherwise be the making of a well-performing team. Click To Tweet

When you come together possessing these qualities you can move from being a group of people that look like a team to actually being one. If the bees can do so can you!

Coming in January 2019 – A brand new four-session workshop I facilitate with the purpose of bringing your team together, having intentional conversations in order to clarify values and get your team members off the sidelines. Watch for more details in the coming weeks!

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Why Your Employees Stand On The Sidelines

Posted November 11, 2018
by admin

I like work; it fascinates me. I can sit and look at it for hours. – Jerome K. Jerome

According to Gallup’s 2017 State of the American Workplace, only 33% of full-time employees in the U.S. are engaged at work. The majority of employees are indifferent.

Chances are you know one of these persons. They show up at work. They do their job. Then they go home. They don’t go above and beyond what’s required of them to improve the company or advance its goals.

We’ve known for some time that engagement in the workplace is a challenge. It’s been written about extensively.

Sideline employees make up what Gallup identifies as the “actively disengaged” – those who do not enjoy going to work and are sucking the morale out of your organization. They’re unhappy and everyone knows it.

Why employees opt for the sidelines will vary from organization to organization. Understanding why is crucial. While this is not an attempt to identify all of those reasons, perhaps these observations will help.

Indifferent leaders produce indifferent employees

Leaders set the tone for the organization. If the leadership is indifferent towards its team members – not engaged with them, listening to them, empowering and equipping them, then it’s going to be a stretch to think the team members will be enthusiastic about coming off the sidelines. If you want your employees to have skin in the game they first need to see your investment.

The mission isn’t clear

If your team members can’t identify the mission of the organization then don’t expect them to commit to uncertainty. Click To Tweet. Team members will come off the sidelines when they know the mission when the vision is clear, and when they know what impact their contribution will make. Don’t expect your team members to stick their necks out for what you as a leader haven’t made clear.

The risk isn’t worth the reward

Leaders move employees off the sidelines by not only sharing the mission and vision but painting a picture of what victory looks like. Engaged employees had rather risk defeat by being in the game and contributing than watching others celebrate a victory they had nothing to do with. Click To Tweet It could be that some on the sidelines are there because there’s no incentive to be in the game.

Poor company culture

According to YouEarnedlt, 49% of employees say culture influences their employee experience more than the physical environment or the technology to do their job. Company culture is a two-edged sword that cuts both ways for sideline employees. They are on the sidelines because of their perception of a poor company culture but are too indifferent to step up to change it. The culture of your organization sets the tone for the productivity of your people. As a leader, you must accept responsibility for this. Click To Tweet

Moving your people from the sidelines to an all in commitment requires strong leadership. The foundational principles are relationships, communication, engagement, and culture. It’s time to get your players in the game!

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Why Indecisive Leaders Hurt Morale

Posted October 7, 2018October 7, 2018
by admin

Indecision may or may not be my problem – Jimmy Buffett

A story is told of former president Ronald Reagan once had an aunt who took him to a cobbler for a pair of new shoes. The cobbler asked young Reagan, “Do you want square toes or round toes?” Unable to decide, Reagan didn’t answer, so the cobbler gave him a few days.

Several days later the cobbler saw Reagan on the street and asked him again what kind of toes he wanted on his shoes. Reagan still couldn’t decide, so the shoemaker replied, “Well, come by in a couple of days. Your shoes will be ready.” When the future president did so, he found one square-toed and one round-toed shoe! “This will teach you to never let people make decisions for you,” the cobbler said to his indecisive customer. “I learned right then and there,” Reagan said later, “if you don’t make your own decisions, someone else will.”

Indecisive leadership is a crippling character trait for leaders. When your organization needs clear direction and decisive action, a waffling leader can cause more harm than good. Click To Tweet

With so much at stake, why do leaders waffle and struggle with decision making? Three primary reasons come to mind.

They lack clarity

Leaders who struggle with decision making may lack the necessary clarity needed to make the necessary decision. Rather than making the wrong decision, they make no decision at all.

They lack confidence

In some situations, leaders withhold decision making because they are not confident enough in their own instincts. Rather than take a risk and make a decision, they play it safe and everyone is left dangling.

They lack consensus

In some cases, leaders withhold decision making because they don’t have a consensus on the best path forward. Rather than offend a few with a decision, the leader demoralizes everyone by not making one.

So what is a leader to do? How can a leader overcome this agonizing dilemma? Here are a few ideas.

Trust your instincts

A confident leader will trust his or her instincts in times of decision. Deep down you have a strong intuition that guides you. Trust it.

Welcome input

Decisive leaders are informed leaders. Those most affected by your decisions should be the first at the table of discussion. As it’s been said, “the person who sweeps the floor should choose the broom”. Welcome input, but make your decisions on principle, not politics.

Clarify your values

The worst thing you can do as a leader is to make a decision for the sake of making one. Roy Disney was right when he said, “When your values are clear to you, making decisions becomes easier”. When making a decision make sure it aligns with your values. If not, don’t do it. Click To Tweet

Check your motives

First and foremost in your decision making should be what’s best for your organization and people. If you are making decisions to gain popularity or to gain favor with some to the detriment of others you are sowing the seeds of low morale. You must have the best interest of the team at heart and not just a few.

Leadership is about making hard decisions. Indecisive leaders make it harder--on themselves and those they lead. Click To Tweet Your path forward begins by acknowledging what your indecisive tendencies are doing to your leadership and how it’s impacting the morale of those you lead.

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The Power of Purpose Driven Leadership

Posted September 23, 2018October 8, 2018
by dougdickerson

When you’re surrounded by people who share a passionate commitment and common purpose, anything is possible. – Howard Schultz

There is a story involving Yogi Berra, the well-known catcher for the New York Yankees, and Hank Aaron, who at that time was the chief power hitter for the Milwaukee Braves. The teams were playing in the World Series, and as usual, Yogi was keeping up his ceaseless chatter, intended to pep up his teammates on the one hand, and distract the Milwaukee batters on the other. As Aaron came to the plate, Yogi tried to distract him by saying, “Henry, you’re holding the bat wrong. You’re supposed to hold it so you can read the trademark.” Aaron didn’t say anything, but when the next pitch came he hit it into the left-field bleachers. After rounding the bases and tagging up at home plate, Aaron looked at Yogi Berra and said, “I didn’t come up here to read.”

The story is a great reminder of why having and knowing your purpose is important. Do you know your company’s mission or vision statement? If not, sad to say, you are not alone. According to a survey conducted by TINYPulse of over 300 hundred companies and 40,000 anonymous responses, the survey revealed that only 42 percent of employees know their organization’s vision, mission, and values.

If your employees do not know your company’s vision, mission, or values then they will be poor representatives of your company. If you, as the leader, have not clearly communicated those core values then you have fallen down on the job. How can your employees represent what they do not know? Purpose-driven leadership is essential to your success. Here are three reasons why.

It gives context to your past

In order to understand where you are and where you are going, it is important to understand your past. Click To Tweet Knowing the back-story of your organization – all the successes and failures and how it emerged in the formative years is foundational information worth understanding.

Marcus Garvey said, “A people without the knowledge of their past history, origin and culture is like a tree without its roots.” Seek to understand where you have come from in order to make sense of where you are going. From that knowledge, you can have a greater understanding and appreciation for where you are today.

It keeps you focused on the present

When your purpose and vision is clear it gives your employees the focus they need to succeed. If your team is in the dark about its mission and vision they are without the most basic of tools needed for success. Your employees cannot lead your organization to its intended destination if they do not understand why they are going there or the values that will guide them. Click To Tweet

A clear understanding of your purpose gives them the ability to focus like a laser on accomplishing their goals and objectives. Just as Hank Aaron was able to tune out the distraction at home plate and hit a home run, so too, will your team succeed when they focus on their mission.

It gives you direction for the future

When you can put your past in context and focus on the present then you can build for the future. When you have a purpose that is known, with employees who are engaged, then you have a future that is promising. Click To Tweet

“Even though the future seems far away,” said Mattie Stepanek, “it is actually beginning right now.” Purpose-driven leadership is about empowering and equipping your team. Purpose-driven leadership is the rudder of your ship and will keep you on course. Your future is only as promising as your ability to empower.

The time is now to lay claim to your purpose, make known your mission and vision, and discover the possibilities before you.

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Six Reasons Why You Want Diversity On Your Team

Posted August 18, 2018October 4, 2018
by dougdickerson

Diversity: The art of thinking independently together. – Malcolm Forbes

That diversity is at the forefront of importance in the business community is an understatement. It’s as much a part of the conversation now as it’s ever been. Yet sadly, there are still some who are slow to understand the benefits of a diverse team.

Writing for Teamable, Melissa Suzuno highlights some impressive statistics as it relates to diversity and inclusion on your leadership team. Here are a few of her findings: 67% of candidates want to join a diverse team, 57% of employees want to prioritize diversity, inclusive companies enjoy 2.3 x higher cash flow, 35% of diverse companies outperform homogeneous ones, and 70% are more likely to capture new markets.

As impressive as these statistics are, it leads us to the questions- why are some organizations still slow in embracing diversity on their teams? We would like to offer six reasons why you should.

To create new margins for growth and opportunity.

Any organization seeking to expand its growth and opportunities should see diversity and inclusion as the starting point. Click To TweetDiversity on your team creates the margins you need to make that happen. With greater diversity and inclusion comes a larger net, greater reach, greater potential, and more success. It’s a leader’s secret sauce that’s really not a secret at all. It’s the lifeblood of your organization.

To eliminate stagnant thinking

Nothing will sink an organization faster than a group- think mentality and stagnant thinking. When creativity is waning or gone, and everyone is thinking alike you’ll soon discover no one is really thinking at all. Diversity allows you to challenge old assumptions and creates more options. Stagnant thinking says, “this is the way we’ve always done it”, while diversity says “we can and we will do better”. Diversity of thought and ideas gives you leverage that will elevate you to the next level. Embrace it!

To maximize our potential for success- the more voices at the table, the stronger we are.

Organizational leaders need to understand that the more voices you have at the table the stronger you will be. Click To TweetThose same few voices will continue to deliver those same predictable decisions. The expansion of creativity and diversity of ideas will only come to fruition with the inclusion of more people who can contribute to your organization’s success.

To take ego out of the equation

If you lack diversity on your team, chances are you have surrounded yourself with ‘yes’ men. This is great for your ego, but disastrous for your business. We all have blind spots, areas where we cannot see clearly. Diversity on your team gives you access to the resources that help bring your blind spots into focus.

To enhance buy-in

If you lack diversity on your team, you will struggle to get widespread buy-in for your ideas and solutions. We all want to feel like we have some control over our work environment. Diversity on your team allows input from a variety of perspectives and provides a sense of inclusion in the process. Buy-in eliminates the “us vs. them” mentality and fosters more of a “look at what we did” pride. Click To Tweet

To promote engagement

If you lack diversity on your team, you will promote an ‘us’ versus ‘them’ mentality. We all want to feel like we are making meaningful contributions at work. An ‘us’ versus ‘them’ mentality is the enemy of engagement. Diversity on your team breaks down a perceived division and inspires employees to become engaged in making positive contributions to your organization.

Valuing and promoting a diverse team environment in your business benefits you as the leader, your employees, and the organization as a whole. This diversity creates new margins for growth and opportunity, eliminates stagnant thinking, maximizes the potential for success, takes ego out of the equation, enhances buy-in, and promotes engagement. As Malcolm Forbes stated in the above quote, the ultimate definition of diversity is “… thinking independently together.” No organization can stand on firm footings without it.

Liz Stincelli is an Employee Advocate, Leadership Consultant, Author, and Speaker. Learn more about Liz Stincelli at http://www.stincelliadvisors.com/

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Winning With People

Posted November 27, 2017
by dougdickerson

A boss has the title. A leader has the people. – Simon Sinek

Writing in The Book of Business Anecdotes, Peter Hay recounts the following story:

In the 1950s, marketing whiz Stanley Arnold was working at Young & Rubicam, where he was asked to come up with a marketing campaign for Remington Rand. The company was among the most conservative in America. Its chairman at the time was retired, General Douglas MacArthur. Intimidated at first by a company that was so much a part of America, Arnold also found in that phrase the first inspiration for a campaign. After thinking about it, he went to the New York offices of Merrill Lynch, Pierce, Fenner, and Beane, and placed the ultimate odd-lot order:

“I want to purchase,” he told the broker, “one share of every single stock listed on the New York Stock Exchange.” After a vice president tried to talk him out of it, the order was finally placed. It came to more than $42,000 for one share in each of the 1098 companies listed on the Big Board at the time. Arnold now took his diversified portfolio into a meeting of Remington Rand’s board of directors, where he argued passionately for a sweepstakes campaign with the top prize called A Share in America. The conservative old gentlemen shifted around in their seats and discussed the idea for a while. “But Mr. Arnold,” said one, “we are not in the securities business.” Said another, “We are in the shaver business.”

“I agree that you are not in the securities business,” said Arnold, “but I think you also ought to realize that you are not in the shaver business either. You are in the people business.” The company bought the idea.

People business. It’s one of the most complex challenges you will face in leadership. And it’s one you’ve got to conquer if you are going to succeed. Unfortunately, you don’t always get to choose those people. In fact, you might at times feel like the person who said, “Sometimes I wish I was an octopus so I can slap eight people at once”.

Since slapping people is out of the equation as a leader, we must reconcile the fact that as leaders we are in the people business. This is our greatest challenge and it’s our greatest reward. Here are a few reminders on how as a leader you can win with people.

You win by winning their hearts

Too often this is where many a leader drops the ball. This is a leadership principle I learned from John Maxwell almost twenty years ago. Maxwell said, “Always touch a person’s heart before you ask him for a hand.”

A good leader will invest relationally with his or her people before asking for their hand. It’s when you’ve made this connection first you open the door to other possibilities and opportunities. But first, win their heart.

You win by investing in your people

When your people know that you are invested in them they will go to great lengths to perform. This investment is not just monetary although it’s included. Winning with your people happens as you empower and equip them to not only meet their expectations but to exceed them.

“Whatever we expect with confidence,” said Brian Tracy, “becomes our self-fulfilling prophecy”. You win with your people when you raise their level of confidence and remind them of their potential and abilities on a regular basis.

You win with people by conceding the spotlight

I’ve said it many times and it’s worth repeating here now. Expressions of servant leadership are found when you concede being in the spotlight by putting someone else in it. And this is how you win with people.

Billy Hornsby said, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. You can only win with people as a leader on this level if you’re secure enough to drop your ego and quit worrying about who gets the credit for what. You win with people when you celebrate your people and their successes.

You win with people when you listen to your people

You win with your people when you learn how to listen. Some of the best ideas in any organization will not flow out of the corner offices, but into them. As a leader you must do as Howard Behar suggests in his book. It’s Not About The Coffee, and “put the time into listening, even to what’s not said…You’ll know what your customers want, you’ll know why the passion is missing from your organization, and you’ll learn solutions to problems that have been sitting there waiting to be picked.”

Winning with people happens when you are more concerned with what they have to say than you are in what you have to say. Your leadership hinges at times on your ability to be quiet and listen.

You win with people when you commit to developing leaders

Your success as a leader doesn’t come when you gain more followers but when you develop more leaders. Simply put, multiplication is the math of leadership. You win with your people by multiplying the number of leaders in your organization.

“A leader is best when people barely know he exists,” said Lao Tzu, “when his work is done, his aim fulfilled, they will say: we did it ourselves”. And this is the ultimate goal of your leadership and the definitive mark of winning with your people. It’s as you raise them up as leaders and empower them that you win.

Your leadership rises and falls on your ability to win with people. Make it a priority and you will go far.

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Four Ways to Lead Through Conflict

Posted November 13, 2017
by dougdickerson

Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. – William E. Channing

French novelist and playwright Alexandre Dumas once had a heated quarrel with a rising young politician. The argument became so intense that a duel was inevitable. Since both men were superb shots they decided to draw lots, the loser agreeing to shoot himself. Dumas lost.

Pistol in hand, he withdrew in silent dignity to another room, closing the door behind him. The rest of the company waited in gloomy suspense for the shot that would end his career. It rang out at last. His friends ran to the door, opened it, and found Dumas, smoking revolver in hand. “Gentlemen, a most regrettable thing has happened,” he announced, “I missed.”

While the way we deal with conflicts has improved, there is still no shortage of conflict. Workplace conflict can be a strong source of stress and your leadership during these times takes skill.

It’s widely known that workplace conflict leads to increased staff turnover and absenteeism. One survey I read stated that 81% of HR professionals had seen employees resign as a result of conflict, and 77% have noticed increased absenteeism, resulting in increased business cost.

What do you think are the leading contributors to workplace conflict? According to a study, the top five causes of workplace conflict were; warring egos and personality clashes, poor leadership, lack of honesty, stress, and clashing values. While conflict in the workplace may be inevitable, ignoring it is not an option. So what is a leader to do? Here are four suggestions for consideration.

Acknowledge it. Until management acknowledges that there is a problem there is no correcting it. As a leader, you don’t need to be the last in the room to recognize what everyone else knows and experiences. How many employees must leave, how much revenue must you lose, and how much abuse do you think your employees must endure before you act? When you identify the problem you can begin to work on solutions, but not until then. Poor leadership was cited for a reason. Don’t add to the problem through omission.

Welcome it. Yes, welcome it! Warring egos and personalities among your people, when properly channeled, can be one of the single greatest sources of inspiration you need. General George S. Patton was accurate when he said, “If everyone is thinking alike, then somebody isn’t thinking.” When perceived threats are removed and differences are celebrated rather than attacked it can be the turning point in creating the company culture that you’ve been missing. Don’t squelch diversity; welcome it.

Elevate it. Now that you have acknowledged and welcomed conflict you can elevate it to a higher level. Rather than allowing warring personalities to be labeled as enemies, bring them together as allies to channel their creative energies for something good. Invest in a training program like DISC to discover personality styles and how to create the chemistry your team needs to succeed. It’s when you respectfully have everyone on the same page, when values are clear, and communication is honest, that you can learn to see the value conflict can have. It might sound risky, but consider the consequences of inaction.

Celebrate it. Leading through conflict will not be easy. It will take honesty to face your conflict and courage to change it. But once you do you can position yourself to be the benefactor of conflict and not the victim. When your employees see each other as teammates rather than adversaries it can be celebrated. A diversity of thoughts, ideas, and personalities is one of your greatest assets and it should never be destroyed by poor leadership or out-of-control egos. Your workplace should be a place for the celebration.

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