Employee Engagement – Page 4 – Doug Dickerson on Leadership

Why Indecisive Leaders Hurt Morale

Posted October 7, 2018October 7, 2018
by admin

Indecision may or may not be my problem – Jimmy Buffett

A story is told of former president Ronald Reagan once had an aunt who took him to a cobbler for a pair of new shoes. The cobbler asked young Reagan, “Do you want square toes or round toes?” Unable to decide, Reagan didn’t answer, so the cobbler gave him a few days.

Several days later the cobbler saw Reagan on the street and asked him again what kind of toes he wanted on his shoes. Reagan still couldn’t decide, so the shoemaker replied, “Well, come by in a couple of days. Your shoes will be ready.” When the future president did so, he found one square-toed and one round-toed shoe! “This will teach you to never let people make decisions for you,” the cobbler said to his indecisive customer. “I learned right then and there,” Reagan said later, “if you don’t make your own decisions, someone else will.”

Indecisive leadership is a crippling character trait for leaders. When your organization needs clear direction and decisive action, a waffling leader can cause more harm than good. Click To Tweet

With so much at stake, why do leaders waffle and struggle with decision making? Three primary reasons come to mind.

They lack clarity

Leaders who struggle with decision making may lack the necessary clarity needed to make the necessary decision. Rather than making the wrong decision, they make no decision at all.

They lack confidence

In some situations, leaders withhold decision making because they are not confident enough in their own instincts. Rather than take a risk and make a decision, they play it safe and everyone is left dangling.

They lack consensus

In some cases, leaders withhold decision making because they don’t have a consensus on the best path forward. Rather than offend a few with a decision, the leader demoralizes everyone by not making one.

So what is a leader to do? How can a leader overcome this agonizing dilemma? Here are a few ideas.

Trust your instincts

A confident leader will trust his or her instincts in times of decision. Deep down you have a strong intuition that guides you. Trust it.

Welcome input

Decisive leaders are informed leaders. Those most affected by your decisions should be the first at the table of discussion. As it’s been said, “the person who sweeps the floor should choose the broom”. Welcome input, but make your decisions on principle, not politics.

Clarify your values

The worst thing you can do as a leader is to make a decision for the sake of making one. Roy Disney was right when he said, “When your values are clear to you, making decisions becomes easier”. When making a decision make sure it aligns with your values. If not, don’t do it. Click To Tweet

Check your motives

First and foremost in your decision making should be what’s best for your organization and people. If you are making decisions to gain popularity or to gain favor with some to the detriment of others you are sowing the seeds of low morale. You must have the best interest of the team at heart and not just a few.

Leadership is about making hard decisions. Indecisive leaders make it harder--on themselves and those they lead. Click To Tweet Your path forward begins by acknowledging what your indecisive tendencies are doing to your leadership and how it’s impacting the morale of those you lead.

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The Power of Purpose Driven Leadership

Posted September 23, 2018October 8, 2018
by dougdickerson

When you’re surrounded by people who share a passionate commitment and common purpose, anything is possible. – Howard Schultz

There is a story involving Yogi Berra, the well-known catcher for the New York Yankees, and Hank Aaron, who at that time was the chief power hitter for the Milwaukee Braves. The teams were playing in the World Series, and as usual, Yogi was keeping up his ceaseless chatter, intended to pep up his teammates on the one hand, and distract the Milwaukee batters on the other. As Aaron came to the plate, Yogi tried to distract him by saying, “Henry, you’re holding the bat wrong. You’re supposed to hold it so you can read the trademark.” Aaron didn’t say anything, but when the next pitch came he hit it into the left-field bleachers. After rounding the bases and tagging up at home plate, Aaron looked at Yogi Berra and said, “I didn’t come up here to read.”

The story is a great reminder of why having and knowing your purpose is important. Do you know your company’s mission or vision statement? If not, sad to say, you are not alone. According to a survey conducted by TINYPulse of over 300 hundred companies and 40,000 anonymous responses, the survey revealed that only 42 percent of employees know their organization’s vision, mission, and values.

If your employees do not know your company’s vision, mission, or values then they will be poor representatives of your company. If you, as the leader, have not clearly communicated those core values then you have fallen down on the job. How can your employees represent what they do not know? Purpose-driven leadership is essential to your success. Here are three reasons why.

It gives context to your past

In order to understand where you are and where you are going, it is important to understand your past. Click To Tweet Knowing the back-story of your organization – all the successes and failures and how it emerged in the formative years is foundational information worth understanding.

Marcus Garvey said, “A people without the knowledge of their past history, origin and culture is like a tree without its roots.” Seek to understand where you have come from in order to make sense of where you are going. From that knowledge, you can have a greater understanding and appreciation for where you are today.

It keeps you focused on the present

When your purpose and vision is clear it gives your employees the focus they need to succeed. If your team is in the dark about its mission and vision they are without the most basic of tools needed for success. Your employees cannot lead your organization to its intended destination if they do not understand why they are going there or the values that will guide them. Click To Tweet

A clear understanding of your purpose gives them the ability to focus like a laser on accomplishing their goals and objectives. Just as Hank Aaron was able to tune out the distraction at home plate and hit a home run, so too, will your team succeed when they focus on their mission.

It gives you direction for the future

When you can put your past in context and focus on the present then you can build for the future. When you have a purpose that is known, with employees who are engaged, then you have a future that is promising. Click To Tweet

“Even though the future seems far away,” said Mattie Stepanek, “it is actually beginning right now.” Purpose-driven leadership is about empowering and equipping your team. Purpose-driven leadership is the rudder of your ship and will keep you on course. Your future is only as promising as your ability to empower.

The time is now to lay claim to your purpose, make known your mission and vision, and discover the possibilities before you.

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Six Reasons Why You Want Diversity On Your Team

Posted August 18, 2018October 4, 2018
by dougdickerson

Diversity: The art of thinking independently together. – Malcolm Forbes

That diversity is at the forefront of importance in the business community is an understatement. It’s as much a part of the conversation now as it’s ever been. Yet sadly, there are still some who are slow to understand the benefits of a diverse team.

Writing for Teamable, Melissa Suzuno highlights some impressive statistics as it relates to diversity and inclusion on your leadership team. Here are a few of her findings: 67% of candidates want to join a diverse team, 57% of employees want to prioritize diversity, inclusive companies enjoy 2.3 x higher cash flow, 35% of diverse companies outperform homogeneous ones, and 70% are more likely to capture new markets.

As impressive as these statistics are, it leads us to the questions- why are some organizations still slow in embracing diversity on their teams? We would like to offer six reasons why you should.

To create new margins for growth and opportunity.

Any organization seeking to expand its growth and opportunities should see diversity and inclusion as the starting point. Click To TweetDiversity on your team creates the margins you need to make that happen. With greater diversity and inclusion comes a larger net, greater reach, greater potential, and more success. It’s a leader’s secret sauce that’s really not a secret at all. It’s the lifeblood of your organization.

To eliminate stagnant thinking

Nothing will sink an organization faster than a group- think mentality and stagnant thinking. When creativity is waning or gone, and everyone is thinking alike you’ll soon discover no one is really thinking at all. Diversity allows you to challenge old assumptions and creates more options. Stagnant thinking says, “this is the way we’ve always done it”, while diversity says “we can and we will do better”. Diversity of thought and ideas gives you leverage that will elevate you to the next level. Embrace it!

To maximize our potential for success- the more voices at the table, the stronger we are.

Organizational leaders need to understand that the more voices you have at the table the stronger you will be. Click To TweetThose same few voices will continue to deliver those same predictable decisions. The expansion of creativity and diversity of ideas will only come to fruition with the inclusion of more people who can contribute to your organization’s success.

To take ego out of the equation

If you lack diversity on your team, chances are you have surrounded yourself with ‘yes’ men. This is great for your ego, but disastrous for your business. We all have blind spots, areas where we cannot see clearly. Diversity on your team gives you access to the resources that help bring your blind spots into focus.

To enhance buy-in

If you lack diversity on your team, you will struggle to get widespread buy-in for your ideas and solutions. We all want to feel like we have some control over our work environment. Diversity on your team allows input from a variety of perspectives and provides a sense of inclusion in the process. Buy-in eliminates the “us vs. them” mentality and fosters more of a “look at what we did” pride. Click To Tweet

To promote engagement

If you lack diversity on your team, you will promote an ‘us’ versus ‘them’ mentality. We all want to feel like we are making meaningful contributions at work. An ‘us’ versus ‘them’ mentality is the enemy of engagement. Diversity on your team breaks down a perceived division and inspires employees to become engaged in making positive contributions to your organization.

Valuing and promoting a diverse team environment in your business benefits you as the leader, your employees, and the organization as a whole. This diversity creates new margins for growth and opportunity, eliminates stagnant thinking, maximizes the potential for success, takes ego out of the equation, enhances buy-in, and promotes engagement. As Malcolm Forbes stated in the above quote, the ultimate definition of diversity is “… thinking independently together.” No organization can stand on firm footings without it.

Liz Stincelli is an Employee Advocate, Leadership Consultant, Author, and Speaker. Learn more about Liz Stincelli at http://www.stincelliadvisors.com/

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Winning With People

Posted November 27, 2017
by dougdickerson

A boss has the title. A leader has the people. – Simon Sinek

Writing in The Book of Business Anecdotes, Peter Hay recounts the following story:

In the 1950s, marketing whiz Stanley Arnold was working at Young & Rubicam, where he was asked to come up with a marketing campaign for Remington Rand. The company was among the most conservative in America. Its chairman at the time was retired, General Douglas MacArthur. Intimidated at first by a company that was so much a part of America, Arnold also found in that phrase the first inspiration for a campaign. After thinking about it, he went to the New York offices of Merrill Lynch, Pierce, Fenner, and Beane, and placed the ultimate odd-lot order:

“I want to purchase,” he told the broker, “one share of every single stock listed on the New York Stock Exchange.” After a vice president tried to talk him out of it, the order was finally placed. It came to more than $42,000 for one share in each of the 1098 companies listed on the Big Board at the time. Arnold now took his diversified portfolio into a meeting of Remington Rand’s board of directors, where he argued passionately for a sweepstakes campaign with the top prize called A Share in America. The conservative old gentlemen shifted around in their seats and discussed the idea for a while. “But Mr. Arnold,” said one, “we are not in the securities business.” Said another, “We are in the shaver business.”

“I agree that you are not in the securities business,” said Arnold, “but I think you also ought to realize that you are not in the shaver business either. You are in the people business.” The company bought the idea.

People business. It’s one of the most complex challenges you will face in leadership. And it’s one you’ve got to conquer if you are going to succeed. Unfortunately, you don’t always get to choose those people. In fact, you might at times feel like the person who said, “Sometimes I wish I was an octopus so I can slap eight people at once”.

Since slapping people is out of the equation as a leader, we must reconcile the fact that as leaders we are in the people business. This is our greatest challenge and it’s our greatest reward. Here are a few reminders on how as a leader you can win with people.

You win by winning their hearts

Too often this is where many a leader drops the ball. This is a leadership principle I learned from John Maxwell almost twenty years ago. Maxwell said, “Always touch a person’s heart before you ask him for a hand.”

A good leader will invest relationally with his or her people before asking for their hand. It’s when you’ve made this connection first you open the door to other possibilities and opportunities. But first, win their heart.

You win by investing in your people

When your people know that you are invested in them they will go to great lengths to perform. This investment is not just monetary although it’s included. Winning with your people happens as you empower and equip them to not only meet their expectations but to exceed them.

“Whatever we expect with confidence,” said Brian Tracy, “becomes our self-fulfilling prophecy”. You win with your people when you raise their level of confidence and remind them of their potential and abilities on a regular basis.

You win with people by conceding the spotlight

I’ve said it many times and it’s worth repeating here now. Expressions of servant leadership are found when you concede being in the spotlight by putting someone else in it. And this is how you win with people.

Billy Hornsby said, “It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. You can only win with people as a leader on this level if you’re secure enough to drop your ego and quit worrying about who gets the credit for what. You win with people when you celebrate your people and their successes.

You win with people when you listen to your people

You win with your people when you learn how to listen. Some of the best ideas in any organization will not flow out of the corner offices, but into them. As a leader you must do as Howard Behar suggests in his book. It’s Not About The Coffee, and “put the time into listening, even to what’s not said…You’ll know what your customers want, you’ll know why the passion is missing from your organization, and you’ll learn solutions to problems that have been sitting there waiting to be picked.”

Winning with people happens when you are more concerned with what they have to say than you are in what you have to say. Your leadership hinges at times on your ability to be quiet and listen.

You win with people when you commit to developing leaders

Your success as a leader doesn’t come when you gain more followers but when you develop more leaders. Simply put, multiplication is the math of leadership. You win with your people by multiplying the number of leaders in your organization.

“A leader is best when people barely know he exists,” said Lao Tzu, “when his work is done, his aim fulfilled, they will say: we did it ourselves”. And this is the ultimate goal of your leadership and the definitive mark of winning with your people. It’s as you raise them up as leaders and empower them that you win.

Your leadership rises and falls on your ability to win with people. Make it a priority and you will go far.

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Four Ways to Lead Through Conflict

Posted November 13, 2017
by dougdickerson

Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict. – William E. Channing

French novelist and playwright Alexandre Dumas once had a heated quarrel with a rising young politician. The argument became so intense that a duel was inevitable. Since both men were superb shots they decided to draw lots, the loser agreeing to shoot himself. Dumas lost.

Pistol in hand, he withdrew in silent dignity to another room, closing the door behind him. The rest of the company waited in gloomy suspense for the shot that would end his career. It rang out at last. His friends ran to the door, opened it, and found Dumas, smoking revolver in hand. “Gentlemen, a most regrettable thing has happened,” he announced, “I missed.”

While the way we deal with conflicts has improved, there is still no shortage of conflict. Workplace conflict can be a strong source of stress and your leadership during these times takes skill.

It’s widely known that workplace conflict leads to increased staff turnover and absenteeism. One survey I read stated that 81% of HR professionals had seen employees resign as a result of conflict, and 77% have noticed increased absenteeism, resulting in increased business cost.

What do you think are the leading contributors to workplace conflict? According to a study, the top five causes of workplace conflict were; warring egos and personality clashes, poor leadership, lack of honesty, stress, and clashing values. While conflict in the workplace may be inevitable, ignoring it is not an option. So what is a leader to do? Here are four suggestions for consideration.

Acknowledge it. Until management acknowledges that there is a problem there is no correcting it. As a leader, you don’t need to be the last in the room to recognize what everyone else knows and experiences. How many employees must leave, how much revenue must you lose, and how much abuse do you think your employees must endure before you act? When you identify the problem you can begin to work on solutions, but not until then. Poor leadership was cited for a reason. Don’t add to the problem through omission.

Welcome it. Yes, welcome it! Warring egos and personalities among your people, when properly channeled, can be one of the single greatest sources of inspiration you need. General George S. Patton was accurate when he said, “If everyone is thinking alike, then somebody isn’t thinking.” When perceived threats are removed and differences are celebrated rather than attacked it can be the turning point in creating the company culture that you’ve been missing. Don’t squelch diversity; welcome it.

Elevate it. Now that you have acknowledged and welcomed conflict you can elevate it to a higher level. Rather than allowing warring personalities to be labeled as enemies, bring them together as allies to channel their creative energies for something good. Invest in a training program like DISC to discover personality styles and how to create the chemistry your team needs to succeed. It’s when you respectfully have everyone on the same page, when values are clear, and communication is honest, that you can learn to see the value conflict can have. It might sound risky, but consider the consequences of inaction.

Celebrate it. Leading through conflict will not be easy. It will take honesty to face your conflict and courage to change it. But once you do you can position yourself to be the benefactor of conflict and not the victim. When your employees see each other as teammates rather than adversaries it can be celebrated. A diversity of thoughts, ideas, and personalities is one of your greatest assets and it should never be destroyed by poor leadership or out-of-control egos. Your workplace should be a place for the celebration.

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Six Reasons Why Your Employees Don’t Believe A Word You Say

Posted October 30, 2017
by dougdickerson

“Don’t believe what I say. Believe what I do.” —Carlson Ghosn

Two psychiatrists meet at their 20th college reunion. One is vibrant, while the other looks withered and worried. “So what’s your secret?” the older looking psychiatrist asks. “Listening to other people’s problems every day, all day long, for years on end, has made an old man of me.” “So,” replies the younger looking one, “who listens?”

That humorous story reminds us as leaders of not just the necessity of listening but of the importance of how we communicate. It’s not so much what we say that’s important but that we are leaders who understand why our people should listen to us in the first place.

If your people are tuning you out and not believing what you say then your leadership is on life-support. Knowing the symptoms is the first step in turning things around. If your people don’t believe a word you say then here are six reasons why.

You are self-centered

If you are a self-centered leader your people will not believe you because you are only looking out for yourself. When decisions are made based upon what is best for you –what makes you look good- then you are using your people. Self-centered leadership tends to be manipulative and puts what is best for you above what is best for the team. If you are a self-centered leader you’d better wake up before it’s too late. One day you will look around and you’ll discover that not only are your people not believing you – they are not following you either.

You are inconsistent

Inconsistent actions produce inconsistent results. The flow and continuity of your leadership are essential to your success. If you say one thing and do another then those very actions will lead to mistrust and will marginalize your leadership. Flexibility is a must for any team moving forward. Unexpected things happen and your people will have to learn to go with the flow. But if you are inconsistent in terms of what you communicate or how you treat them it will be impossible for them to move forward or have faith in your leadership.

You don’t have their backs

Nothing will empower your team faster than having the backs of your people. A good leader knows this. But your people will not believe you if your message to them says “I have your back” yet you are nowhere to be found when they need you. When you empower your people and have their backs you create a momentum that can take your team to new levels of success. Don’t squander the drive, motivation, and ingenuity of your people by failing at this one critical element of your leadership. If you have the backs of your people they will have yours.

Your ego is front and center

If, as a leader, your ego is front and center, your employees won’t believe a word you say. Your ego can prevent you from seeing the world as it really is; you begin interpreting reality through your own biased lens. When your ego is front and center you send the message that your opinion is the only one that matters. Soon your employees, tired of hearing about how you know everything, will stop listening to you at all.

You lead with fear

If you lead with fear you will never earn the trust of your employees and they won’t believe a word you say. Fear stimulates the fight or flight response. In this state of mind, there is no higher-level cognitive thinking. When you lead with fear your employees disengage and become more focused on protecting themselves than what you are saying. Your attempt to control your employee’s behavior through fear will result in distrust and will undermine your ability to share your message and vision.

They don’t feel valued

Our success is deeply intertwined with our ability to collaborate. When your employees don’t feel valued they lose interest in continuing to try to contribute to the team. They withdraw and you lose the value of their unique skills and knowledge. Your employees need to have a voice and to have their individual contributions recognized and valued. Communication is a two-way street and when your employees don’t feel valued, you lose their respect which has a negative impact your ability to communicate and influence as a leader. When your employees don’t feel valued they won’t believe a word you say.

The key to leadership is trust and influence. If your people don’t believe a word you say, you have lost your ability to lead. It’s time to evaluate your leadership. Is your leadership self-centered or inconsistent? Do you have your employee’s backs? Is your ego front and center? Are you leading with fear? Do your people feel valued? Answer these questions honestly, make a change, and start leading today.

Elizabeth Stincelli is the CEO of Stincelli Advisors. Learn more about Elizabeth by visiting her website at stincelliadvisors.com

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How To Bring Doers and Dreamers Together

Posted October 22, 2017
by dougdickerson

The world needs dreamers and the world needs doers. But above all, the world needs dreamers who do. – Sarah Ban Breathnach

In his book, Rules of Thumb, Alan M. Webber writes about the differences between talkers and doers. It is a special relationship in organizational structures between those who talk up great ideas and those who can make it happen. Webber writes:

In your company, who gets listened to when it comes to assessing an idea or evaluating a project? If your company is like most, good talkers get taken more seriously than real doers. The people in the field who are closest to the problem and closest to the customer may be useful when it comes to doing what our experts have advised.

Herein lies the primary challenge to the discerning leader. How do you take the best and brightest ideas from the talkers and mesh them together with the people who can carry out the vision – the doers? Sound like a familiar challenge?

Let’s face the facts: companies need visionaries as well as people to execute the vision. Every organization depends upon both to be successful. Unfortunately, the marriage between the two can be rocky because each uses a different side of the brain in the process.

In keeping with the marriage metaphor, Dave Meurer said, “ A great marriage is not when the ‘perfect couple’ comes together. It is when an imperfect couple learns to enjoy their differences”.

When a leader understands the dependency upon both the dreamers and the doers, it creates an interdependence between the two which opens up the possibility of great things happening. It’s not easy. In fact, it can be messy. But if you want great results for your organization, you must find a path forward. Here are a few things to consider on that discovery.

Dreamers must trust the doers with the details

It is important to understand the influence of the dreamers. T. E. Lawrence said, “All men dream: but not equally…but the dreamers of the day are dangerous men, for they may act their dream with open eyes, to make it possible”.

Think of where your organization would be today were it not for the dreamer – those who see the big picture long before everyone else and point the way. Dreamers are invaluable in terms of their creative genius to move the company in the right direction. Yet, when it comes to the execution of those plans, dreamers must give way to the doers.

By deferring to the doers, dreamers are in essence passing the baton as in a race to the ones who can carry the team to victory. And when the dreamers understand that the doers can take the vision to completion, it no longer becomes a territorial issue but one of what is best for the team.

Trust must flow between the dreamers and the doers in order for the ideas to work. It’s about learning to share the dream and make it a reality.

Doers must trust the dreamers with the vision

In many respects, doers and dreamers are predisposed to be skeptical of one another. Both work and live on different sides of the brain, and therefore, do not always understand how the other thinks.

But when the doer learns that the dreamer is just as invested in the organization and its success as the doer is, then progress can be made.

Trust between the two is like assembling a jigsaw puzzle for your organization. The dreamer knows what the picture is supposed to look like once assembled. Doers have to trust that the dreamers have the right picture or vision for where the organization is going before the doers start putting the pieces together.

Doers and dreamers must remember that they are on the same team

Trust is nurtured when leadership builds bridges between doers and dreamers. This can be a difficult proposition when you factor in turf wars and egos – especially when the doers and dreamers have been kept apart. Suspicions can run deep.

But Webber adds another point worth mentioning. He says:

But don’t forget: you’ve got plenty of streetsmart frontline people in your own organization, men and women who are close to the customer and have deep working knowledge about what works and doesn’t work in your company. How do you get access to their kind of knowing, the kind that comes from actual doing?

As a leader, this is what you have to figure out. But it begins when you bring your doers and dreamers together. You have build bridges between your doers and dreamers and get them talking, sharing their ideas and perspectives, and help them build relationships. Because when you do, your organization will be unstoppable.

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Why People Fire Their Leaders- And How to Stop It

Posted September 17, 2017
by dougdickerson

People quit people, not companies – John Maxwell

I remember my first job out of college. I was excited and filled with great enthusiasm. But it played out like A Tale of Two Cities, “it was the best of times, it was the worst of times”. I was surrounded by people I genuinely liked with many friends. With a great team in place, we made great strides in the community we served. But I had “the boss from hell” who made life hell. So, I fired him.

I had flashbacks to those early days after reading the findings in a study in Inc. that highlighted the worst boss behaviors. The Top 5 characteristics that caused employees to leave their jobs were:

Management style — 37 percent
Condescending attitude — 30 percent
Mean or bad temper — 30 percent
Inappropriate behavior — 26 percent
Harassed employees — 24 percent

Speaking of bad boss behavior, here is a sampling of what respondents called unacceptable or deal breakers: Your boss takes credit for your work 63%, your boss doesn’t trust or empower you 62%; your boss doesn’t care if you’re overworked 58%, your boss doesn’t advocate for you when it comes to compensation 57%, your boss hires and/or promotes the wrong people 56%, your boss doesn’t provide proper direction on assignments/roles 54%, your boss micromanages and doesn’t allow you “freedom to work” 53%, etc.

“Everything rises and falls on leadership,” has been a mantra of John Maxwell for years. And as it relates to employee engagement, bad bosses, company morale, and corporate culture, he is spot on. A boss without strong leadership skills will drive his or he people away.

I’ve said it in this space before: Building the type of organization that your people would never dream of leaving begins by being the type of leader everyone wants to follow. Let’s explore three basic ways in which you can build that type of culture.

Serve your people

The higher you ascend in your organization the more responsibilities you take on – not more rights. This is where many a boss drops the leadership ball. Think of a pyramid. The old way of thinking is that at the bottom you have many rights and at the top, few responsibilities. Now flip it- when you do, the opposite becomes true. You now have more responsibilities as the leader/boss and fewer rights. Now, start acting like it.

You will build the type of organization people would never dream of leaving when you develop the mindset of servant leadership and by empowering your people at every opportunity.

Empower your people

Employee engagement is directly tied to empowered employees. The cited survey, along with many others drive this point home. If your people are micromanaged, underappreciated, and not given credit for their ideas and work, is it any wonder they are firing their bosses?

Billy Hornsby said, “ It’s okay to let those you lead outshine you, for if they shine brightly enough, they reflect positively on you”. The boss who makes for a good leader understands that when his or her people are empowered it makes them look good. You will build the type of organization they would never dream of leaving when you empower them to reach their full potential.

Engage your people

Employee engagement is only as meaningful and effective as the leader who engages on this level. The boss who only sees employee engagement as something “they do” may have the work of his employees’ hands, but will never have their hearts. If you want to stop your people from walking out the door, then you must open yours. You must be among your people, know your people, and serve them.

Building the type of organization people would never dream of leaving begins when you understand that they are the most appreciable asset you have. Simply put, employee engagement begins at the top.

Check out the Doug Dickerson Leadership Podcast at https://www.spreaker.com/user/10035316 There you can listen to past episodes, and sign up to follow the podcast.

New episodes air on Monday, Wednesday, and Friday.

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Start With Low Fences

Posted September 2, 2017
by dougdickerson

“I work on the same principle as people who train horses. You start with low fences, easily achievable goals, and work up. – Ian McGregor

Developing your skill sets as a leader is not an overnight process. It’s something that takes time and commitment. It’s a process.

I liken the process to one of my favorite hobbies – photography. Back in the day of first learning my photography skills things were much different from today. It was all manual. Various photography classes back then taught me the fine art of things like shutter speeds, f/stops, dark rooms, lighting, composition and more. You had to learn the skill in order to be good.

Nowadays with a few hundred dollars, you can purchase a fully automatic camera that takes all the guess work out of it. Ask the owner to switch to manual mode- not to mention the rule of thirds, negative space in composition, etc. and take a picture, most would be at a loss on where to begin.

Here’s the problem. With that expensive fully automatic camera in your hands, it can make you look better than you are. You can have the fancy equipment, but without the training on how to use it, you are creating a false impression.

One of the dangers in leadership is bypassing the learning process and securing the foundational principles needed for growth and maturity. This is why many an aspiring leader never reach their full potential. They rush the process. But with an open mind coupled with the attitude of a student, your leadership skills can be developed and you can rise to the next level.

It’s when you start with the low fences that you earn your leadership stripes. Here are a few low fence concepts worth considering as you think about your future and growth as a leader.

The low fence of humility

There’s a fine line between confidence and arrogance. Aspiring leaders can blur the lines when they think their degree conveys wisdom. Your formal education is your right of passage to your real education. A strong dose of humility is in order starting out and is well worth remembering when you are older. There’s always something new to learn.

The low fence of dependability

There are no shortcuts on the path to proven leadership. It takes men and women who are willing to roll up their sleeves and earn their stripes. If you can’t be counted on in the low fence things of your leadership how can people raise their expectations of you for greater things? It’s in the daily grind that you show yourself dependable.

The low fence of flexibility

Sometimes in leadership, you have to throw out the script. Your growth and sanity as a leader will be tested with this low fence skill in more ways than you can imagine. If you can learn this low fence skill early it will save you a lot of grief later.

The low fence of loyalty

Loyalty is one of the pillars of leadership. All the creative powers in your arsenal of skills will not amount to much if loyalty is an afterthought. Faithfully striving to represent the values, mission, and vision of your organization should be the focal point of all that you do.

The low fence of service

The heartbeat of leadership is service. It’s about adding value. It’s about lifting others up, not tearing down. It’s servant leadership. The beauty of this skill set is that you never outgrow it. But with your growth and development as a leader comes the opportunity to have a greater impact. Develop this skill early while the fence is low. But never forsake it. The more you give and the more you serve, the greater the influence you can have.

Just as low fences are the starting points for training horses, it’s where you begin as a leader. But you are not designed nor destined to stay at that level. You have a higher destiny that you need to walk in. Low fences are where you start, but they are not where you should stay. You must raise the bar.

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Let Others See The Boss In You

Posted August 11, 2017
by dougdickerson

“He who tends the fig tree will eat its fruit, And he who cares for his master will be honored.” – King Solomon (Proverbs 27:18)

I read an article on CBS News Money Watch about the Top 40 Bonehead Bosses. There you can read the accounts of some the most boneheaded bosses you can imagine. Here’s one just for fun:

I worked as a secretary for a large metropolitan hospital. My son was in daycare at a local church. One day a co-worker ran into the office and screamed: “the church is on fire, the church is on fire”. Immediately, I ran to the church, where I could see the smoke, the fire, four fire engines and people everywhere. I was in a panic. I lost my shoe, tore my dress and dropped my purse looking for my son. After finding him (Thank God!), I returned to work frazzled and disheveled. When I made it back to my desk, my Boss approached me and said “You left your station without permission. You will be disciplined for this!”

Boneheaded boss? I’d say so. And this highlights the age old love/hate relationship people have with their bosses. As a leadership speaker, I hear the stories. And I hear the stories from the bosses about their employees because that relationship cuts both ways.

In his book, Creative Followership, Jimmy Collins, the former COO of Chick-fil-A, outlines his powerful followership principles. Principle 12 states: Let others see the boss in you.

In explaining Principle 12, the underlying philosophy he says, “was to present unified purpose and action. When the people in the organization see management in unity, they are more confident in their own roles.” Creating a compelling vision and mission statement is only as powerful as the people’s ability to have buy-in it and execute it.

Elaborating more, Collins says, “Your work should mirror the quality and character of the boss. Do things in a manner that will meet and even exceed your leader’s personal standard.”

These timely principles are as important now as they have ever been. So let me ask you:, do your colleagues, customers, and clients see the boss in you? Do people see in you an accurate reflection and representation of your organization’s core values and beliefs? Do you back it up with your words, actions, and ethics? As you reflect on these questions, here are a few important reminders for your consideration.

You are the face of your organization

Don’t make the mistake of believing that it’s only your boss who is the face of your organization. Regardless of where you are in your organizational structure, if you are on the payroll, you are the face of your organization. If you can’t proudly be the face of your organization then it’s time to either change your attitude or change your address.

You are an extension of your boss

As an extension of your boss, you carry a great deal of responsibility on your shoulders. How can you rightfully be an extension of your boss if you do not respect your boss? How can you passionately represent your organization in public if you are undermining it in private? As an extension of your boss, make it a priority to develop trust and be in unity with him or her. Develop your consensus in private, articulate your unity in public.

You are part of the ‘why’

Simon Sinek says, “People don’t buy what you do, they buy why you do it.” It’s a simple and yet very profound statement. Think about the implications of it for just a moment. You are the reason why customers keep coming back or decide to go elsewhere. You are the reason why clients trust you and choose to keep giving you their business or move on. You are the reason why your organization runs efficiently, has a strong work ethic, and has strong morale or you are a part of the reason it doesn’t.

What is really the message of letting others see the boss in you? It’s about raising your own personal standard of excellence. It’s about stepping up as a leader in your own right regardless of your title or position. It’s about ownership and being a standard-bearer for your organization and being a part of a cause greater than yourself.

What are people seeing in you?

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