Moving From Buy-In to Engagement: Why Buy-In May Not Be Enough

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 None of us is as smart as all of us. – Ken Blanchard

In his book, The 21 Irrefutable Laws of Leadership, John Maxwell devotes a chapter to Law 14 – The Law of Buy-In. In it he states, “People don’t at first follow worthy causes. They follow worthy leaders who promote worthwhile causes. People buy into the leader first, then the leader’s vision.” This statement is profoundly true, simple, and complicated all at the same time.

Many leaders and many more organizations work diligently on buy-in. We aren’t knocking it, we understand that without it, you’re dead in the water. But making the transition from buy-in to engagement can be difficult.

Here’s what we know. The latest 2019 Employee Engagement Report from TINYpulse found that employee loyalty is decreasing. 43% of workers would be willing to leave their companies for a 10% salary increase. A staggering 44% of employees don’t feel they have sufficient opportunities for professional growth in their current position. Less than one-third of people believe they have a strong culture.

We can’t say enough about the importance of buy-in. It means so much for so many reasons. But without active engagement, everything else is in jeopardy. With this in mind, we have identified four essentials that we believe are necessary for engagement. 

Purpose

The hardest task for you as a leader is to get the buy-in. Selling the ‘why’ to a prospective team member or client puts your vision to the test every time. And, the truth be told, before they buy into the vision, they buy into you as a leader. Oftentimes the crisis of buy-in is not about the organization or product, it’s the leadership. 

Everyone is searching for meaning and purpose. People thrive when they feel their work is meaningful. This meaning is not found in the work itself, it is found in connecting their work to a purpose larger than themselves. Your ‘why’, as a leader, provides purpose and direction that gives those who follow you something to believe in. It appeals to others on an emotional level and makes work feel less like work and more like a purpose. People will be more engaged when they buy into your leadership and are excited about the work they are doing. Click To Tweet

Communication

Once buy-in has been achieved, now the real work begins. How do you harness the momentum that buy-in gives you and turn it into action steps that advance you? We believe communication is essential and that it should take place on a regular basis.

American psychologist, Rollo May, believed that “Communication leads to community, that is, to understanding, intimacy, and mutual valuing.” This sense of community fosters an environment where others feel safe to collaborate, cooperate, and compromise. Effective leaders use conversations to build connections, convey information, share stories and thoughts, and to encourage questions. Click To Tweet These connections form trusting relationships that earn a commitment from others. The safety and inclusion of the relationships built on open communication enhance engagement.

 Coaching

We believe that engagement is the life-blood of your organization. With that in mind, it must not only be communicated regularly, but it must also be given priority. With this in mind, ownership must be taken at all levels and coaching is critical to how it’s done.

Successful leaders play the role of coach and supporter with an emphasis on helping others succeed. They invest their time and resources into building others up. We are drawn to those who want the best for us and will use their strengths to help us achieve our goals. Your employees are more likely to become fully engaged when they know that you will always be there to offer support and catch them if they fall.

Accountability

Engagement is not hard to measure, but we believe you must keep your finger on the pulse of your organization at all times. The time to find out about issues that impact your people and their performance is not at the end of the year; by then it’s too late. Click To Tweet

Accountability boils down to taking ownership of one’s own thoughts, words, actions, and reactions. One of the greatest keys to accountability is the level of control people feel they possess over their work. When employees are in control of the “what, when, and how” of a decision or action, their ownership and accountability skyrockets. As a result of taking ownership of their work, people will become more engaged.

At the end of the day, worthy leaders are the ones who effectively lay out their vision and get others to buy into that vision. Successful leaders are able to encourage others to move beyond buy-in to becoming fully engaged in their work. Engaged employees have a sense of purpose and know that they are making a difference. They feel safe and included because of open and ongoing communication. They feel supported by a leader who serves as a coach. And, they feel a sense of ownership and accountability for their work.

Final Thoughts

Lay a strong foundational culture for your employees by deliberately sharing a meaningful purpose, building relationships through open communication, serving as a supportive coach, and giving them control and accountability for their work. This foundation will move you from buy-in to engagement. And, active engagement is the key to success.


©2020 Doug Dickerson and Liz Stincelli

To learn more about Liz Stincelli visit her website at https://www.stincelliadvisors.com/

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Why Encouragement Matters in Leadership

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If you are a leader, you should never forget that everyone needs encouragement. – John Maxwell

As a young boy, he worked in a factory but had an intense desire to be a singer. When he turned ten years old, he took his first voice lesson which procured a less than encouraging remark from his teacher, “You can’t sing. You haven’t any voice at all. Your voice sounds like a wind in the shutters.”

His mother, however, believed that he could learn to sing. She was very poor, but she hugged and said, “My boy, I’m going to make every sacrifice to pay for your voice lessons.” 

Her encouragement and sacrifice for her son proved to be invaluable. He became known as one of the world’s greatest singers. His name is Enrico Caruso. 

I’m always inspired by stories like this. To think that the turning point for a world-renowned singer was the encouragement from one person who believed in him when others passed him over.

Think about your own story. Who was it that inspired and challenged you to be your best and pushed you to go further than you thought possible? 

I’m thankful for teachers who helped me reclaim the confidence I need to succeed in school due to my struggle with dyslexia. Without their understanding and their encouragement to me to push through and overcome my learning challenges, I wouldn’t be where I am today.

Encouragement is the secret sauce for all successful leaders. And all leaders who want to add value to those around them but are not quite sure where to start - well, this is it. Click To Tweet There are many benefits to encouraging those around you, but here are three that stand out.

Encouragement pays immediate dividends

In any given moment, a word of encouragement is the boost a friend or colleague needs. Without your knowledge, encouragement can be a game-changer for someone who may have felt like giving up and throwing in the towel. 

Never underestimate the power of encouragement at the moment in which it was given. It may not seem like all that much to you at the time, but it could make all the difference in the world to the one who just received it.

Encouragement creates margins

Have you ever had those times when you just felt stuck? You were in that funk and it was like your head was in a cloud. I know I have. Many times. When I look back, I can see where it was a word of encouragement snapped me out of it. It caused me to look at my circumstances from a different perspective and try another way.

Encouragement is not meant to be an isolated emotional boost of support. Encouragement stirs you to look at your circumstances differently and find new paths to better solutions. Click To TweetYour word of encouragement may be all it takes for someone else to find new margins they need.

Encouragement creates a boomerang effect

There’s an old saying, “What goes around, come around,” and that is especially true with encouragement. Every leader worth his or her salt is an encouragement to those around them. It’s in a leader’s DNA. 

While it’s never about what you get in return, every word of encouragement you give as a leader has a boomerang effect and comes back around in positive ways in your own life. Be generous with encouragement. People around you need it now more than ever. Click To Tweet

Final Thoughts

By our words and actions, we are either building or destroying. As a leader, let me admonish you to see the best in others, believe the best in others, and speak words of encouragement to those around you. When you do, everyone benefits.

 

©2020 Doug Dickerson

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The Value of Recognition

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Don’t worry when you are not recognized, but strive to be worthy of recognition. – Abraham Lincoln

I read a story about a man who attended a lecture on the importance of showing appreciation to the important people in your life. Mike decided to start with his wife. So after work that night on his way home, he bought her a dozen long-stemmed red roses, a box of chocolates, and a pair of earrings. He smiled with self-satisfaction as he contemplated surprising his wife and showing her how much he appreciated her.

He stood at the front door with the roses and gifts in hand and rang the doorbell. His wife came and opened it, and stared at him for a long minute. Suddenly she burst into tears. “Sweetheart, what’s wrong?” he asked.

“It’s been the worst day of my life,” she answered. “First, Johnny tried to flush his diaper down the toilet. Then Kevin melted a plastic airplane in the oven. Then the dishwasher clogged and overflowed all over the kitchen floor. Then Jessica came home from school with a note from the teacher saying that she beat up a boy in her class. And now you come home drunk?”

Despite our best efforts, sometimes showing our appreciation doesn’t always go according to plan. It can be awkward to express and sometimes misinterpreted.

But in the workplace, let’s make sure that we understand that recognition is important. It’s what TINYpulse refers to as the secret sauce of employee engagement.

In the report, they state, “Providing recognition for excellent work is one of the best things an organization can do to maintain employee engagement”. Yet, according to the report, “only one in three people feel they were well-recognized the last time they went the extra mile at work.”

The report states that when asked more broadly about how valued people feel at work, the results we just as bleak. Only 26% of employees report feeling valued at work. This is outweighed by the 33% of people who actually feel undervalued.

If you are concerned at all about employee engagement in your workplace, you must make recognition a priority. Click To Tweet

Here are a few reasons why it matters.

Recognition matters because your people matter

It’s just this simple. And because they matter they should be recognized for the excellent work they do. I know for many in leadership the unspoken attitude may sound something like “their paycheck is all the recognition they need,” but not so fast. 

According to the same TINYpulse report, 43% would leave for a 10% salary increase, up from 25% last year. If just a 10% salary increase is all it takes for an employee to leave, perhaps more recognition is in order for them to stay.

Recognition matters because your culture matters

Imagine if you will what it would be like to be in a workplace culture that is thriving, producing, and where recognition abounds for all the hard work. Culture is contagious. And a thriving workplace culture creates a momentum that is hard to beat. Click To Tweet

To be sure, no workplace is perfect even in the best of environments. But it’s easier to tackle the issues that challenge your workplace culture when your people feel valued and appreciated. Recognition plays a huge role in making that happen.

Recognition matters because your reputation matters

In the TINYpulse survey, there is a gap in how managers perceive culture and how employees perceive it. That should not come as a surprise. The survey states, “leaders make or break motivation within their team.” And this is where recognition can work to your benefit.

If your people do not feel valued or respected, then everything else you do comes across as disingenuous. Click To TweetRecognition is given to what is valued. If your people are not recognized, then it is obvious to them that they are not valued. Like it or not, your reputation as a leader is being defined on how you treat your people.

Final Thoughts

Employee engagement is critical to your success as a leader. Recognizing your people for their hard work, sacrifices, and contributions ought to come as natural to you as breathing. Recognition matters that much. 

 

©2020 Doug Dickerson

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Leaders: For Best Results, Walk Out

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Either you run the day or the day runs you. – Jim Rohn

I read an article by Scott Mautz in Inc not long ago about the five skills employees want most from their bosses. The compilation of these skills came from a survey conducted by LinkedIn.

The top five skills were problem-solving, time management, decisiveness, empathy, and compassion.

What do you think? What would you say are the most important skills you’d like to see in your boss? As I was thinking about what the respondents to that LinkedIn survey revealed, it also got me thinking about another way in which a boss can really make his people happy – just walk out!

No, I am not talking about walking out to never return (although that might make a few people happy), I am talking about something more useful and practical that’s found in three simple tips that can make a big difference. 

Walk out 

The lifeblood of your organization is found outside of the protective confines of your office. Yes, you have to spend time there for obvious reasons, but getting out and among your people is essential. The answers to how, why, and what questions on your mind about your organization are found outside your office. The greatest appreciable asset you have is not your desk, it’s your people. Get out there and be with them. Click To Tweet

Get a fresh perspective

Being out among your people gives you a fresh perspective as to what’s going on in your organization. This gives you a close-up view of what’s working, what’s not, and what’s on the minds of your people. It gives you the opportunity to build relationships with your people in a non-threatening manner. Additionally, it sends a signal to your people that you are involved and engaged and care about what they do. 

Go back and implement

The benefit of being out among your people is that you can go back to your office and translate what you’ve heard into practical action steps from the people who know best. Let’s be honest - more times than not, the best ideas flow into your office, not out of it. Click To Tweet  But when you are out and among your people, if you’re smart and listening, you will pick up on the ideas and suggestions they are giving you and put them into practice.

Final Thoughts

The purpose of walking out and getting among your people besides the reasons stated above is to build your leadership skills. It’s about building relationships and earning trust. You can’t do that if you are detached from your people. 

Effective leadership doesn’t happen in a bubble and rarely alone. Leaders need to be accessible, relatable, teachable, and in this case, mobile. When you are among your people they will see you as one of them, not above them. So do your people a favor and walk out more often!

 

©2020 Doug Dickerson 

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Five Questions Every Employee Should Be Able To Answer

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Our lives are shaped by the questions we ask. Good questions lead to good outcomes. Bad questions lead to bad outcomes. – Michael Hyatt

A friend once asked Isidor I. Rabi, a Nobel prize winner in science, how he became a scientist. Rabi replied that every day after school his mother would talk to him about his school day. She wasn’t so much interested in what he had learned that day, but she always inquired, “Did you ask a good question today?”

“Asking good questions,” Rabi said, “made me become a scientist.”

How’s your workplace culture? It’s a subjective question perhaps, but one that’s important nonetheless. A good leader cares about it. 

Your workplace culture is the sum of all the people who have bought-in not only to you as a leader – but to your organization-, your values, your service, your product, and the contributions you are making because your organization exists. If your people have no buy-in or sense of ownership, then your culture is going to suffer as well as your impact.

In light of this, here are five basic questions your team members need to be able to answer. These questions are a reflection of their personal investments as well as their understanding of what it means to be on your team. 

Why am I here?

Your employees need to be able to answer this question at the beginning of their tenure in your organization. Without a clear understanding of how they fit in and why they fit in, your people will never reach the potential for which they were hired. Click To TweetBut it also helps them clarify internally the reason they chose to come on board in the first place. If they don’t have a good answer to this question then chances are they have no good reason to be there.

The question of why am I here speaks to their motives.

How do I add value?

Everyone in your organization wants to know and believe that they make a difference. They want to be impact players. They should be able to identify ways in which they add value and know that they are not being taken for granted. No one person can do it all by themselves, and everyone’s contribution matters. Your employees need to be able to clearly and confidently identify the tangible ways they add value to your team. Their sense of belonging is riding on it. Click To Tweet

The question about value speaks to their contribution.

What is our purpose?

Fundamental to the success of your team members is a clear understanding of what they are doing and why they are doing it. Your mission and vision must be clear. Your employees need to be able to answer this. If they can’t, they are exposing a much deeper issue for you as a leader. Employees with no knowledge of the greater purpose to which they serve reflect a dereliction of your leadership. If your people don’t understand their purpose they will have a hard time finding their place.

The question of knowing your purpose speaks to understanding your ‘why’.

 What sets us apart?

In addition to knowing their purpose, your team members need to know what sets their organization apart from their competitors. Most businesses – be it a coffee shop, retail store, school, financial services, etc. are a dime a dozen. Knowing what sets you apart goes beyond memorizing a mission statement that’s in a cracked frame in the break room. It’s about the relentless pursuit of excellence in everything you do. 

The question of knowing what sets you apart speaks to your values. 

Are we still growing?

Everything you do depends on the answer to this question. Your employees may fully understand why they are there, how they add value, what your purpose is, and what sets your organization apart;  but if your organization has grown complacent then you are vulnerable. Having the right answers is a good thing, having the right mindset is better. If your culture has stopped growing, then it’s time to disrupt things and get back on track. Click To Tweet

The question about growing speaks to your future.

Final Thoughts

A good leader will ask great questions. Not for the sake of asking questions but to gauge the heartbeat of your organization and to know your people. Don’t be afraid to ask the questions. Don’t be afraid of the answers.

 

©2020 Doug Dickerson

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What Your Employees Don’t Need From You

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What a pleasure life would be to live if everybody would try to do only half of what he expects others to do. – William J.H. Boetcker

I read a story about a farm boy got a white football for Christmas. He played with it a while and accidentally kicked it over into the neighbor’s yard. The old rooster ran out, looked at it, and called the hens to see it. “Now look here,” the rooster told them, “I don’t want you to think I’m complaining, but I want you to see what they are doing next door.”

Ask most people at their place of business what they need from their employers to be more successful or productive on the job and they will be quick to tell you. But when you ask them what they don’t need in order to be more productive is when things get interesting.  

Knowing what your people need to succeed is important, but also knowing what they don’t need from you will certainly help. Here are four things to start with. 

Your negative attitude

In as much as positive attitudes are contagious, so too, are negatives ones. If you make it a habit to circulate among your people with a bad attitude, always finding fault, only focusing on what’s wrong, then your presence will be a demoralizing factor. Click To TweetThe truth be told, your people may have every tool they need to succeed but if you have a negative attitude then it is hindering them. 

Your indifference

Everyone wants to be appreciated, valued, and wants to believe that their work makes a difference. But if you come across as indifferent to their work, ideas, and contributions then you are sending signals that they are unimportant to you. If you place no value in your people then how can you expect them to place value in their work? Indifference breeds indifference and the results will be devastating. Click To Tweet

Your Obstruction

Your leadership style will either facilitate the progress of your people or it will stand in their way. If you burden people down with unnecessary policies and procedures, time-wasting meetings, or ill-timed interruptions then you are in the way. Your employees should not be made to pay the price for your poor time management skills. Don’t allow the “tyranny of the urgent” to be an obstruction to your people. 

Your Inconsistencies

While most of your people will never speak up about this, don’t mistake it for not noticing. Inconsistent actions by management always send the wrong message. When you communicate one thing and do another then you have planted doubt and mistrust in the minds of your people. Click To TweetYour employees don’t need mixed messages. It only creates confusion and animosity. 

 

©2019 Doug Dickerson

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When Things Aren’t Always Clear

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The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

Communication is the lifeblood of any good organization. With it, things run smoothly. Without it, it’s a constant struggle.

Consider this humorous story I came across not long ago. It was about a man who lacked tact. He was the type of person who just couldn’t say anything graciously.

He and his wife owned a poodle. They loved this dog. It was the object of their affection. The wife was to take a trip abroad, and she made it to New York on the first day. She called home and asked her husband, “How are things?”

He said, “The dog’s dead!”

She was devastated. After collecting her thoughts, she asked, “Why do you do that? Why can’t you be more tactful?”

He said, “Well, what do you want me to say? The dog died.”

She said, “Well, you can give it to me in stages. For example, you could have said, ‘The dog went out on the roof.’ And then when I travel to London the next day and call, you could tell me, ‘Honey, the dog fell and had to be taken to the vet. In fact, he’s in the hospital, not doing well.’ And finally, when I call you from Rome, ‘Honey, brace yourself. Our dog died.’ I could handle that.”

The husband paused and said, “Oh, I see.”

Then she asked, “By the way, how’s Mother?”

He said, “She’s on the roof.”

Communication. How would you rate it in your organization? Is it good? Bad? Why is that? If it’s bad, is that a reflection of the culture at large or is it more random? Regardless of your answers, one thing is for certain – good communication matters.

As a leader, you want to make sure that your communication systems are working. It needs to be C.L.E.A.R. 

C – Correct. 

It’s not enough that communication in your organization is taking place. The information that is flowing within and out of your organization needs to be accurate. Expediency serves no purpose if the information is wrong Click To Tweet. Make sure it’s correct. Nothing is more frustrating than inaccurate information being disseminated. It makes you look bad and frustrates the very people you are trying to serve.

L – Logical

A necessary ingredient to good communication is that it’s logical. Make sure that it serves a useful purpose and is beneficial to those who receive it. If the information you are trying to communicate is important enough to be distributed to those in your organization and beyond, then it’s important that it’s done right. Don’t put forth information that is irrelevant or hard to understand.

E – Essential

It’s one thing to communicate regularly, but how much of that communication is essential? How would a communication audit look for you and your organization? How much of what you communicate in a meeting could have been handled in an email? Click To TweetHow do you recoup that lost time in productivity? What about those unnecessary emails that clutter up the inbox? Good communication is necessary but make sure that what you are communicating is essential. Don’t waste people’s time with the trivial.

A – Accessible

Information that your people need should be accessible through good communication channels. Make sure that people who are supposed to be in the loop are in the loop. Don’t make access to information difficult or make assumptions that it’s been received. Nothing will frustrate your people more than being in the dark on matters that they should know about. Be intentional with your communication and make it accessible. Click To Tweet

R – Regular

Good communication within your organization should be regular. In other words, good communication practices should be a part of the routine of your organization. It’s dependable, it’s reliable, it’s accurate, and you’ve built a reputation upon it. Avoid the pitfalls of poor communication and poor morale by good communication a priority. Too much is at stake not to.

 

©2019 Doug Dickerson

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How To Defeat A Culture Of Apathy

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A lot of you cared, just not enough. – Jay Asher

Data from Gallup has confirmed what many have known for some time – employee engagement in the workplace is suffering. When only 32% are engaged in their work then we have to acknowledge the elephant in the room. Simply wishing things were different is not enough.

The Conference Board reports that 53% of Americans are unhappy at work. Think for a moment too about the economic impact of disengaged employees on your bottom line. If more than half the people in your organization are not happy, how do you think that affects your future?

An article in shiftboard revealed that disengaged employees are costing you money and affecting your profits. They say, “Each disengaged employee costs you 34% of their salary because of lost productivity, missed shifts, chronic tardiness, and disrupting others by spreading negativity throughout the company”.  If not bad enough, the article goes on to say that “actively disengaged employees cost the U.S. $483 billion to $605 billion in lost productivity.”

How much can you afford to lose to disengaged employees? What is an acceptable figure that you are willing to tolerate?

While every organization faces its own cultural challenges as it relates to employee engagement, there is usually one common denominator that can be found in most- apathy.

Apathy, in its simplest definition, is a lack of interest, enthusiasm, or concern. It sets in when your people believe they have no voice, and when they believe that things are not going to get better. Then they get angry. 

When any of these characteristics are in play within your organization then you must move quickly to identify it and turn it around. Time is money and your productivity is at stake. Here are a few ways to defeat a culture of apathy.

Promote ownership

As a leader, you must do everything within your power to promote the mission and vision of the organization. It must be out there and repeated often. Never take for granted that because you’ve shared it once they will remember it forever. But, over time, the buy-in will happen as trust is built. However, if you want to fast track employee engagement, then give your people ownership. When people take ownership they will be less apathetic, they will be more invested, and will deliver their best work.

When people work to fulfill your vision it can be a struggle, when they work to fulfill theirs it can be life-changing. Click To Tweet

Promote community

A smart leader understands that there’s no substitute for a community of people within your organization who are known to each as colleagues and not combatants. Apathy becomes an issue when people see each other as combatants – not caring what the other group is doing- when in reality it all matters. A diversity of ideas and opinions is one of your greatest assets. In community, all ideas are welcome. In a community, relationships are coveted over competition and turf wars. In a community, people are held accountable for negative attitudes that would give rise to apathy. Click To Tweet

Good leaders are not just aware of the need for community but insist upon it because they know their existence depends upon it.

Promote culture

This is an important piece of the puzzle that leaders need to understand. Community is how you get along with one another. It’s the practice of good manners, cordiality, and civility. But your culture is your why.  It’s what gives meaning and purpose to what you do.

Your organizational culture is weakened or is breaking down when you hear things like, “I don’t why I bother speaking up, no one listens to me,” or “What difference does it make if I’m late,  no one will notice,” or “Why should I care if no one else does,”. How many times have you heard these type of statements? How many times have you used them?

A failure in community creates conflict.  A failure in leadership creates apathy. Your organizational community is relationship driven. Your organizational culture is leadership driven.A failure in community creates conflict. A failure in leadership creates apathy. Your organizational community is relationship driven. Your organizational culture is leadership driven. Click To Tweet

As a leader, you need to understand that apathy is the greatest threat to your organization. With apathy there is no ownership, there is no community, and your culture is harmed.

Make it your practice to know the signs of apathy and be intentional in addressing it. It will make a world of difference to your organization.

 

©2019 Doug Dickerson

  • Check out the link at the top of the page for information on my employee engagement workshop.
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Why Do The Good Ones Leave?

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If your actions inspire others to dream more, learn more, do and become more, you are a leader. – John Quincy Adams

How is the organizational culture where you work? How is morale? Depending on the day when asked, the answers can run the gambit of responses and emotions.

A document was discovered in the ruins of a London office building. It was dated 1852. Here are a few of the notices that were posted for a group of employees: 1) This firm has reduced the hours of work, and clerical staff will only have to be present between the hours of 7 a.m. and 6 p.m. weekdays, 2) Now that the hours of business have been drastically reduced, the partaking of food is allowed between 11:30 and noon, but work will not on any account cease, 3) No talking is allowed during business hours, and 4) The craving for tobacco, wine, or spirits is a human weakness, and as such is forbidden to all members of the clerical staff.

Can you imagine the morale at a place like that?

It’s been said that people don’t quit organizations, they quit leaders. It’s a sad but true commentary on the lack of leadership skills that are so desperately needed in the workplace.

There are consequences to poor leadership and where it’s not present, people will leave to find it. Inevitably it’s the good employees who leave. Left behind is a weakened and demoralized team forced to pick up the pieces.

But why do the good ones leave? What is the tipping point in which a good employee will cash in the chips and bolt? The specifics vary, of course, but typically the good ones leave for these reasons.

The good ones leave because of leaders with no backbone

This type of leader plays to the crowd and will say whatever he or she thinks you want to hear. The good ones had rather hear the uncomfortable truth than the pleasant sounds of an appeaser. The good ones want a leader who is not afraid to make difficult decisions.

The good ones leave because of leaders with no vision

The good ones long for and thrive in an environment where the leader has a vision for the future, can articulate it, and sets a course of action that will take them there. The good ones understand that without a clear vision for the future there is no future to be had by staying.

The good ones leave because of leaders with no skin in the game

It will be hard to command the respect of your people if you have no skin in the game as it relates to your organization and its mission. You can’t expect a buy-in from your people if you have not fully invested yourself. The good ones seek to be with leaders who are as passionately invested as they are. Click To Tweet

The good ones leave because of leaders who place limits on their potential

The good ones will thrive in a culture of excellence where their hard work and talents are put to best use. The good ones will not sit idly by while the leader plays politics or favorites and be denied the opportunity to advance professionally.

The good ones leave because of leaders with no accountability

The good ones fundamentally understand that accountability and transparency are the cornerstones of success. When a leader no longer feels the need to be transparent or be accountable for his or her actions, then the good ones will not stay. Trust is like glue for the leader, is there is none, people won’t stick.

The good ones leave because of leaders with no boundaries

Ultimately, the leader is responsible for the culture of the organization. If proper boundaries are not being observed and inappropriate behaviors are being tolerated- such as bullying, then the good ones will not stay in that environment.

The good ones leave because of leaders with no integrity

At the end of the day, it all comes down to the integrity of the leader. The good ones want their leader to be a person of integrity and one they can trust. If integrity is lacking in the leader then integrity will be lacking in the culture. Click To Tweet The good ones will leave to avoid the connection.

Many personal factors contribute to the reasons why the good ones tend to leave and move on. I’ve discovered that it’s not always for the money or a promotion. The good ones understand the wisdom of the words of John Maxwell who said, “Everything rises and falls on leadership.” That’s why the good ones leave- to be with good leaders.

© 2019 Doug Dickerson

 

 

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7 Reasons Why Your Leadership Style is Causing Workplace Drama

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A leader’s job is not to do the work for others, it’s to help others figure out how to do it themselves, to get things done, and to succeed beyond what they thought possible.  – Simon Sinek

Workplace drama. It’s nothing new and has been around for a while. We get it. But have you ever stopped to consider the impact of such drama to your bottom line? According to an article in Success, dramatic interactions in the workplace, as cited by Gallup, costs U.S. businesses as much as $550 billion a year.

How much can your organization afford to lose due to office drama? What amount is acceptable?

It is our belief that it is the leader who is, in many ways, responsible for the level of drama that exists within your organization. Clearly, not all drama is the creation of you as a leader, but here are seven ways that your leadership stirs it up.

You hoard knowledge and information

When your people are left in the dark concerning information that they need, you leave them no choice but to speculate and talk among themselves. This can lead to unnecessary confusion, rumors, and gossip. This action on your part fans the flames of workplace drama. How can you expect your people to perform at their best when you leave them in the dark?

You make teamwork difficult

The effectiveness and productivity of your workplace are realized when your people work as a team. But your leadership style of hoarding knowledge and information could be the reason why there’s so much drama. Perhaps you play favorites and the drama and tension are just too much to overcome. Without clear directives and unity, teams will flounder. It’s when you create an atmosphere of teamwork that your workplace will be productive and your people will be engaged. When teams are not working together it’s just a breeding ground for drama. Click To Tweet

You pit employees against each other

As a leader, your responsibility is to bring your people together, not keep them apart. It’s when everyone knows their roles and everyone has respect for what the other contributes and brings to the table. If an “us vs. them” mentality exists- it’s your responsibility as the leader to identify it, stop it, and correct it. As long as your people are pitted against each other there will be workplace drama. Click To Tweet

You create a crisis so you can solve it and be seen as the hero

You, as a leader, need to be confident in your abilities and value. When leaders feel insecure they often, consciously or unconsciously, create crisis situations within their team. This allows them to step in, resolve the issue, and get the credit for being the hero. Not only does this negatively impact productivity, but your team members will also begin to see through your veiled actions and you will lose their respect as well as the respect of any other leaders you are trying to impress. This lack of respect and continually operating in crisis mode is a key contributor to drama in the workplace.

You cause strife between other departments

Success is a win-win situation. If in striving to help your team succeed, you cause strife between other departments, you are causing failure as a whole. It is your responsibility to ensure that your team works well across departments. This collective teamwork is the solid foundation that allows your organization to thrive and you to be seen as an effective leader. Constant strife between departments feeds drama in the workplace.

Your meetings always involve the same few people or the wrong people

One of the quickest ways to cause workplace drama is to continually include the same few people or the wrong people in all your meetings. Click To Tweet Your team needs to know that they are valued; when you exclude them from meetings addressing their areas of responsibility you send a clear message that you do not see them as valuable contributors. You also start losing their trust because you appear to be secretive and manipulative; why else would you leave them out of the loop? This contributes to the poor morale and drama that, as a leader, you are always struggling against.

You embrace an environment that creates heroes and rewards them lavishly

If we spent a day in your organization, would we be able to identify the “teacher’s pets”? We believe so. Without even recognizing it, leaders often develop work environments where heroes are created and rewarded far beyond other team members. These individuals rarely shine consistently above everyone else in the organization, they have simply become the “teacher’s pet” and as such, can do no wrong. This creates resentment among other team members who work just as hard but go unnoticed and unrecognized for their efforts. Resentment fuels gossip and drama like gas to a flame.

Credit: Dilbert

A certain level of workplace drama is inevitable, but it is a productivity and morale killer. Your organization cannot afford for you, as a leader, to be creating more drama than emerges naturally from business and human interaction. Start minimizing the drama in your workplace by sharing knowledge and information, inspiring teamwork, encouraging employees to together instead of against each other, avoiding the creation of crisis situations, helping departments to work together, including the right mix of people in your meetings, and eliminating the “teacher’s pet” environment.

You are the leader; it’s time to stop stirring up workplace drama and set a good example for your employees to follow.

©2019 Doug Dickerson and Liz Stincelli


Read more from Liz Stincelli at https://lizstincelli.wordpress.com/

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