Building Community in Leadership

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There is no power for change greater than a community discovering what it cares about. – Margaret J. Wheatley

Found in the pages of the National Library of Medicine comes a study simply known as the Rosetta effect. The study was conducted in the small town of Roseto, Pennsylvania between 1955-1965.

The study found striking differences in mortality rates from myocardial infarction in a homogeneous Italian-American community and small towns located nearby. The differences disappeared slowly over time as Roseto became more “Americanized”. 

The study found that people with stronger social relationships had a 50% higher likelihood of survival than those with weaker social relationships. Roseto teaches us the importance of social connection to our health and well-being. 

While these results may not necessarily come as a surprise, it’s important to note that the connection between community and our well-being transcends the boundaries of any physical address. Being connected to a caring community is the goal of any organization that desires to succeed.

In the workplace, we have coined terms such as workplace culture, corporate environment, corporate character, organizational culture, corporate values, and more to describe what decades ago we simply called community.

As leaders, we have often used the vernacular of culture to represent or replace the word for community. And while the intentions are good, the differences are striking. 

Scott Perry, the Chief Difference-Maker at Creative on Purpose says, “Culture is driven by ideas and actions. Community is driven by proximity. The people you find yourself surrounded by define your community.” Allow me to take it a step further – your community determines and drives your culture. Without a strong, close-knit community, your culture will not thrive. Workplace culture without community will be relegated to nothing more than slick posters hanging on a wall that mean nothing.

To get community and culture right, what ought to be the focus of the leader? Here are a few suggestions.

Prioritize your community standards

When the standards of your community are established it will be much easier to determine who has proximity. It won’t be a fit for everyone. But establishing your community standards is a non-negotiable because too much is riding on it. Building your team based on your community standards sets the foundation for your culture. Building culture before building community is getting the cart before the horse. A culture that flows out of a shared community will more closely align with the culture you want to create. 

Promote community building

The coming together of your team around a shared set of values is the springboard of community that propels your culture. It’s important to be intentional about strong and healthy relationships. Creating a community of people who care for and look out for one another is essential. Proximity does you no good unless your people build healthy relationships and know where they are going and why. Be a leader who connects people, builds bridges, and models what being a good neighbor looks like. Your community and your culture depend on it. Click To Tweet

Practice community daily

Practicing community simply comes down to living out the standards of community that you have defined and consequently applying them to your ideas and actions (culture). Your culture will be strong and continue to get stronger as the right people gain proximity. 

Practicing community in the context of culture is about showing up, being there for one another, being appreciative and showing gratitude, focusing on solutions, celebrating wins, and fostering an environment of growth and opportunity.

Final Thoughts

Coretta Scott King observed, “The greatness of a community is most accurately measured by the compassionate actions of its members.” As you desire to build a strong culture, focus first on community. When you get community right, you can get your culture right.

 

©2024 Doug Dickerson

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Five Questions Every Employee Should Be Able To Answer

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Our lives are shaped by the questions we ask. Good questions lead to good outcomes. Bad questions lead to bad outcomes. – Michael Hyatt

A friend once asked Isidor I. Rabi, a Nobel prize winner in science, how he became a scientist. Rabi replied that every day after school his mother would talk to him about his school day. She wasn’t so much interested in what he had learned that day, but she always inquired, “Did you ask a good question today?”

“Asking good questions,” Rabi said, “made me become a scientist.”

How’s your workplace culture? It’s a subjective question perhaps, but one that’s important nonetheless. A good leader cares about it. 

Your workplace culture is the sum of all the people who have bought-in not only to you as a leader – but to your organization-, your values, your service, your product, and the contributions you are making because your organization exists. If your people have no buy-in or sense of ownership, then your culture is going to suffer as well as your impact.

In light of this, here are five basic questions your team members need to be able to answer. These questions are a reflection of their personal investments as well as their understanding of what it means to be on your team. 

Why am I here?

Your employees need to be able to answer this question at the beginning of their tenure in your organization. Without a clear understanding of how they fit in and why they fit in, your people will never reach the potential for which they were hired. Click To TweetBut it also helps them clarify internally the reason they chose to come on board in the first place. If they don’t have a good answer to this question then chances are they have no good reason to be there.

The question of why am I here speaks to their motives.

How do I add value?

Everyone in your organization wants to know and believe that they make a difference. They want to be impact players. They should be able to identify ways in which they add value and know that they are not being taken for granted. No one person can do it all by themselves, and everyone’s contribution matters. Your employees need to be able to clearly and confidently identify the tangible ways they add value to your team. Their sense of belonging is riding on it. Click To Tweet

The question about value speaks to their contribution.

What is our purpose?

Fundamental to the success of your team members is a clear understanding of what they are doing and why they are doing it. Your mission and vision must be clear. Your employees need to be able to answer this. If they can’t, they are exposing a much deeper issue for you as a leader. Employees with no knowledge of the greater purpose to which they serve reflect a dereliction of your leadership. If your people don’t understand their purpose they will have a hard time finding their place.

The question of knowing your purpose speaks to understanding your ‘why’.

 What sets us apart?

In addition to knowing their purpose, your team members need to know what sets their organization apart from their competitors. Most businesses – be it a coffee shop, retail store, school, financial services, etc. are a dime a dozen. Knowing what sets you apart goes beyond memorizing a mission statement that’s in a cracked frame in the break room. It’s about the relentless pursuit of excellence in everything you do. 

The question of knowing what sets you apart speaks to your values. 

Are we still growing?

Everything you do depends on the answer to this question. Your employees may fully understand why they are there, how they add value, what your purpose is, and what sets your organization apart;  but if your organization has grown complacent then you are vulnerable. Having the right answers is a good thing, having the right mindset is better. If your culture has stopped growing, then it’s time to disrupt things and get back on track. Click To Tweet

The question about growing speaks to your future.

Final Thoughts

A good leader will ask great questions. Not for the sake of asking questions but to gauge the heartbeat of your organization and to know your people. Don’t be afraid to ask the questions. Don’t be afraid of the answers.

 

©2020 Doug Dickerson

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