Change management – Doug Dickerson on Leadership

Making Course Corrections

Posted August 3, 2023August 3, 2023
by admin

If you do not change direction, you may end up where you are heading. – Lao Tzu

In 1829, Martin Van Buren, then Governor of New York, wrote the following to the President:

The canal system of this country is being threatened by the spread of a new form of transportation known as ‘railroads.’ The federal government must preserve our canals for these reasons: If canal boats are supplanted by railroads, serious unemployment will result. Captains, cooks, drivers, hostlers, repairmen, and lock tenders will be left without any means of livelihood.

Canal boats are essential to our defense. In the event of trouble with England, the Erie Canal could be the only means by which we could move supplies. The Almighty certainly never intended that people should travel through the countryside at the breakneck speed of 15 miles per hour.

This letter is a bit humorous now in the context of how far we have progressed with the railroads in the modern era. But the letter reflects the predominant thinking of the day as it relates to transportation.

As leaders, how we perceive change and what measures we are willing to embrace will in many respects determine the type of future we can expect. If you are stuck in your thinking and see change as a threat to your current existence, you will eventually be left behind. Click To Tweet

So what is a leader to do? Here are a few tips on how to make course corrections that will be necessary in your leadership.

Course corrections are just that – corrections

It’s important to know that course corrections in your leadership are just that – corrections. It’s not that the way you are doing now is necessarily wrong, but it can be improved upon. Obviously, the railroad turned out to be a significantly better means of transportation than canals.

When you are open to corrections and ways of improving your operations, it’s good to see it as a way to make you more efficient and productive and not as a threat to the outdated way of doing things.

Course corrections move you out of your comfort zones

If the mindset of Van Buren had prevailed, it would have set back a more efficient way of operating on the canals. And while the change over to the railroads was inevitable, many still embraced a canal boat mindset.

Think about your own leadership for just a moment. In what areas do you find yourself resisting changes that could actually make you a better leader? Perhaps you’ve held on to the canal boat mentality for a bit too long and it’s trapped you in a comfort zone that is no longer serving you well.

Course corrections position you for greater possibilities

Proper course corrections can position you for greater possibilities when you see them not as a threat but as a benefit. Canal boats did the job, just slower than the railroad. And while Van Buren mistakenly believed at the time that the breakneck speed of 15 miles per hour was way too fast, consider the cost of slower and inefficient work it would create.

When you embrace course corrections, it’s not about disrespecting what brought you to where you are, it is about embracing a new future that builds upon it.

Final Thoughts

In leadership, you will often be faced with the necessity of course corrections. When you are, embrace the possibilities before you. Victor Hugo said, “Change your opinions, keep to your principles; change your leaves, keep intact your roots.” And this is your challenge as a leader.

What course corrections are you making?

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How Change Impacts Your Leadership (Part One)

Posted May 9, 2021May 12, 2021
by admin

Change before you have to. – Jack Welch

How well do you embrace change? Is it in your nature to be an early adapter to change or are you one of the last to get on the change wagon?

It’s been said that the only constant in life is change. And while that much is true, some find it more difficult to embrace than others. To be sure, not all change is bad, and not every change is worth embracing. Somewhere in between is the tension that is real for many.

One of the most infamous changes in business history occurred back in 1985. Pundits referred to it as the “marketing blunder of the century”, and the backlash was more like a customer rebellion.

The formula for Coke had not been tampered with for 99-years. But in 1985, they changed it, and “new Coke” was released. Coke customers were not impressed. The new formula was a bust. Customers stock-piled the original Coke in their basements, the customer service hotline which normally received 400 calls a day was now receiving more than 1,500. The message Coke customers delivered was simple – the old formula has worked for

Coke Ad from 1985.
Credit: Google Images

99 years, why change it?

It took just 79 days for Coke to reverse their “marketing blunder” and revert to their original formula. It was a painful lesson at the time for Coke, and one from which every leader today can learn from.

Leading at the speed of change can be challenging. How you manage it, lead it, and how you compel others to change is important. But first and foremost, it’s an inside job. If you are not willing to change, then you may be the obstacle to progress your organization needs.

In this two-part series, I will explore six obstacles to change that hold leaders back. In this post, let’s take a look at the first three.

Comfort zones

One of the chief reasons why we resist change as individuals and in our organizational structures is that we get settled in comfort zones. It’s an autopilot mindset that we are way too comfortable with. It’s the proverbial ‘new Coke’ formula mindset – it’s been the same and has worked for 99-years, why change it?

In our comfort zones, we tend to protect the status quo and become guardians of the past. If you are a leader stuck in your comfort zone you are a leader who needs to embrace change.

Habits

Most of us are creatures of habit. And just like our comfort zones, we tend to stick close to the familiar. At times, embracing change may require relinquishing old habits for the sake of growth. But old habits can be blindspots. So long as you don’t see how your habits stand in the way of progress we will never be compelled to change.

Your leadership in many ways is an extension of the habits you’ve developed over time. Ask yourself if those habits that served you well in years gone by are still useful today? What habits need to change for the sake of change?

Attitude

Oftentimes, it’s not change itself that’s problematic, it’s our attitude towards change that’s the issue. The reason in part, I believe, is that we go straight to negative thoughts about change. We think it’s going to be something bad. We fear the unknown so we hunker down determined to preserve the way things are. We like the formula just the way it is.

If you want to be a change agent within your organization, you have to model the attitude you hope to see in others. Change is challenging enough as it is without your negative attitude to deal with.

Final Thoughts

In Part 2, I will close out How Change Impacts Your Leadership. Until then, I challenge you to look at areas of your leadership where you tend to resist change and how different things would look if you didn’t.

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Sacred Cows and Breaking Rules

Posted June 19, 2019June 19, 2019
by admin

Hell, there ain’t no rules. We’re trying to accomplish something here. – Thomas Edison

As a photography enthusiast, I have evolved over the years with the evolution of the camera. I remember the days of the Polaroid camera, the Kodak Instamatic, and still have very fond memories of my first 35mm camera- a Canon AE1 program. I was euphoric over the advent of the digital camera – my first was a Sony 3.2 megapixel Canon Cybershot that set me back a whopping $300+ dollars at the time.

Times have certainly changed with photography over the years. The quality is better as is the cost. It’s a great time to be an avid photographer. Innovation a great thing.

I am appreciative for the photography skills I learned back in the day. It made me a better photographer. But think of what I would be missing out on if I had not adapted over the years. What if I held onto an Instamatic mindset in this digital age?

Oddly enough, history is filled with organizations and leaders who have done just this.

In a blog post entitled 50 examples of corporations that failed to innovate, Katrina Aaslaid profiles 50 companies that “failed to innovate, and some ended up in failed businesses. Some are the biggest companies in the world.” Included on the list are Kodak, Blockbuster, MySpace, Nokia, Sears, Polaroid, AOL, and Hummer, just to name a few.

Be it major companies, mom and pop retail shops, businesses large and small, and leaders in general, etc. one thing is clear – those who do not innovate and adapt to change will be on future lists like the one mentioned here.

Two of the largest obstacles to change and innovation come in the form of our traditions or sacred cows, and our rulebook. Both rob us of a future that could be ours.

So when is it appropriate to let go of the sacred cows and break the rules? Here are a few clues.

When your rules are no longer relevant

In his acclaimed book, It’s Not About the Coffee, Howard Behar advocates replacing the rulebook with a playbook. It’s a game-changing idea if embraced. Think about it – rulebooks are rigid, confining, predictable, and restrictive. A playbook, on the other hand, serves the opposite purpose. It’s liberating, creative, and has unlimited potential.

Think about your current “rulebook” those written or unwritten, spoken or unspoken ways of doing things. How are they working for you? So long as you are boxed in with dated thinking, old and tired solutions, with the same predictable outcomes, how can you honestly expect anything to change? Click To Tweet Perhaps it’s time to bid farewell to the rulebook and embrace the playbook and unleash your best and brightest to take you to a new level. Otherwise, the view will always remain the same.

When sacred cows are worshipped on the altars of progress

It’s a sad day when progress and innovation are put on indefinite hold because we are too afraid to let go of our institutionalized sacred cows. It’s the proverbial “we’ve never done it this way before” approach or the holding onto mission or vision statements that are no longer relevant to the times in which we live.

Please know, I am not advocating disrespecting the past as it relates to the hard work, values, and sacrifices that made organizations great. What better way to honor the life and legacy of a good organization than to build upon it and make it better?

While your values must be bedrock and clear, the way you innovate and adapt to change will determine your future. What’s the point of holding onto the sacred cows of the past if they are not serving you well today? Would you rather have an organizational future based on innovation and change or an organizational funeral based on traditions and sacred cows that you were afraid to abandon? Click To Tweet

We know that change and innovation do not come easy. Righting the ship is hard work. But you must decide – preside over change and innovation with a bright future or preside over the status quo and decline.

For the sake of your future, maybe it’s time to break the rules and leave the sacred cows behind.

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Have You Stayed Too Long?

Posted May 20, 2019May 23, 2019
by admin

Always do your best. What you plant now, you will harvest later. – Og Mandino

A manager and a sales representative stood looking at a map on which colored pins indicated the company representative in each area. “I’m not going fire you Wilson,” the manager said, “but I’m loosening your pin just to emphasize the insecurity of your situation.”

Longevity in the workplace. It’s more of a challenge now than at any other time. I was thinking about this recently after having a conversation with a friend of mine who’s enjoyed a very successful career in the same profession he started out in. “I’m thinking about retiring in another year or two,” he said. “Then what?”, I inquired. “We’ll see,” he said, “but thirty years in the same job is enough.” Is it?

The dynamics of longevity in the workplace is changing. And for each generation, it looks different.

Writing for thebalancecareers, Alison Doyle provides some great insight into longevity in the workplace. Dean states, “ Fuzzy definitions aside, the average person changes jobs an average of 12 times during his or her career.”

What about you? What’s been your story?

Doyle continues, “Many workers spend five years or less in every job, so they devote more time and energy transitioning from one job to another. In January 2018, the Bureau of Labor Statistics reported the median employee tenure was 4.3 years for men, and 4.0 years for women.”

With such high turnovers in the workplace, how do you know when it’s time to go or whether to stay? What factors drive the decision?

Can you still be effective in your chosen profession after being in the same job for 10, 20, 30 years? Absolutely! How do you know if you’ve been there too long? Here are a few warning signs to help you know if it’s time to go or if it’s simply time to recharge your batteries.

When your ideas are no longer relevant

One of the signs that maybe you’ve been around too long is that your ideas are no longer relevant or fresh. When the way you did things 20 years ago seems fine by you and you’re just stuck in the past, then it might be time to step aside or step up with some fresh thinking. Click To Tweet If you have no fresh ideas then it begs the question of whether your leadership is still relevant to the people you lead.

When change is not welcomed

Every smart leader knows how to adapt to change and welcomes it. To be sure, not every change will guarantee success, but it’s a guarantee that by never changing you will stay where you are. How open and receptive are you to new ideas? Do you seek out and welcome fresh ideas and new ways of doing things? So long as you have a mindset of “this is the way we’ve always done things,” then your leadership is stagnant and so is the health of your organization. Click To Tweet

When you stop growing

As a leader, your personal growth and development is your key to longevity. So long as you are learning, growing, and retain a growth mindset then you are can be just as relevant as you were the first day you walked in on the job. But when you stop growing and developing as a leader it becomes a sign that your influence is not as constructive as it once was.

When you protect tradition at the price of progress

This warning sign is the most difficult to own up to and can be the hardest to overcome. Your years of sacrifice and giving hasn’t come without cost. When you have given of yourself in unselfish ways it can be hard to admit that you may now be at a place where you are a guardian of the past and not a leader for the future. Some soul searching is in order. What tradition from the past are you holding onto at the expense of your future?

None of these warning signs have to be fatal. Your most useful and productive days can still be in front of you. But you must be honest with yourself and the people you lead to know just how long is too long.

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7 Things You Do As A Leader That Your Team Can’t Stand

Posted January 21, 2019January 21, 2019
by admin

Laughter and tears are both responses to frustration and exhaustion. I myself prefer to laugh since there is less cleaning up to do afterward. – Kurt Vonnegut

I read a report in Lighthouse of a survey of 1,000 American employees conducted by Michelle McQuaid, which revealed that 65% of respondents would take a new boss over a pay raise.

In the same article, they cited another survey that found that 75% of employees consider their direct manager to be the worst part of their job. Ouch!

Are you surprised by this?

Many factors contribute to the attitudes and behaviors that exist in the workplace. And while every workplace is unique unto itself, I believe there are some common characteristics of leaders, who for better or worse, contribute to the culture of the organizations that they lead.

If you are a leader on any level in your organization, then you need to pay attention to my list of seven things you do as a leader that your team can’t stand. It’s not an exhaustive list, but these are certainly the more common ones. And just to be fair, in next week’s space the script will be flipped so stay tuned.

You are out of touch with your people

Any leader who is worth his or her salt knows that it’s your people who are the stars of the show. Do you know their hopes, their dreams, their fears, their joys, their concerns, their needs? If your people do not believe you are connected to them on any level, then what do you think motivates them to be invested in you as their leader? Click To Tweet

Your team can’t stand being out of sight and out of mind.

You don’t communicate values and vision

The connection of your people to your organization’s values and vision is not transferred to them by a piece of paper framed on the wall in the break room. It’s communicated and transferred from your heart to theirs. Your people need to see the big picture and hear how their part plays a role in attaining it. Your people need a clear understanding of where they are going and why. Click To Tweet

Your team can’t stand being in the dark.

You don’t have their backs

Let’s be clear- loyalty is a two-way street. Your people need to know that you not only believe in them but when the chips are down and the stakes are high, you have their backs. They need to know that you are a leader who is willing to go to the mat for them. You can do this by taking a little bit more of the blame and little less of the credit.

Your team can’t stand being thrown under the bus.

You don’t call out bad behaviors

If you are turning a blind eye or a deaf ear to toxic behaviors and attitudes, then- simply put, you are demoralizing your team. And you can rest assured the good ones whom you can’t afford to lose are probably already looking to make their exit. And why not? If you are not calling out bad behaviors then why should your team place their confidence in you as a leader? What you tolerate you promote.

Your team can’t stand you not having a backbone.

You don’t empower your people

There’s a fine line between being engaged and overreach as a leader. Engaged involves knowing and contributing and then stepping back and unleashing the talents of your people. Overreach is meddling and micromanaging. Sometimes the greatest hindrance to progress isn’t team members not doing their jobs, it’s team members not allowed to do their jobs because they are not empowered by their leader. Click To Tweet

Your team can’t stand you holding them back.

You don’t easily embrace change

Your ability to adapt as a leader is what gives you a competitive edge professionally. The same is true personally. But if you are a leader who is stuck in your ways and you are not able to adapt to your changing environment you are taking away your competitive edge. Your team can’t move forward and remain relevant if you are the last one on board. Click To Tweet In other words, the train will leave with or without you. Don’t give away your competitive edge because you are stuck in a mindset and way of doing things that only served you well twenty years ago.

Your team can’t stand waiting for you.

You don’t realize that everything rises and falls on leadership

This point is attributed to John Maxwell who coined the phrase. But as you read through my list you will see that at the heart of every issue that gives your team grief, at the core, is a leadership deficiency that drives it. While this is problematic, there is a silver lining to be found. You can right the ship and make corrections. But you must put yourself on a leadership track that will help you. In order to lead your people, you must first know how to lead yourself.

Your team can’t stand you not being a strong leader.

You don’t have to be the boss or leader that your team can’t stand. Are you ready to rise to the leadership challenge?

Resources: If you are new on your leadership journey then I’d like to suggest two books for you:

Developing The Leader Within You 2.0 by John Maxwell. Order it here from Amazon

Leaders Without Borders: 9 Essentials For Everyday Leaders by Doug Dickerson. Order it here from Amazon

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Leadership And The Art of Change

Posted December 10, 2017
by dougdickerson

Life is a long process of getting used to things you started out to change. – Frank A. Clark

As the story goes, it was on June 4, 1783, at the market square of a French village of Annonay, not far from Paris, that a smoky bonfire on a raised platform was fed by wet straw and old wool rages. Tethered above, straining its lines was a huge taffeta bag 33 feet in diameter. In the presence of “a respectable assembly and a great many other people,” and accompanied by great cheering, the balloon was cut from its moorings and set free to rise majestically into the noon sky.

Six thousand feet in the air it went—the first public ascent of a balloon, the first step in the history of human flight. It came to earth several miles away in a field, where it was promptly attacked by pitchfork-waving peasants and torn to pieces as an instrument of evil.

From the earliest days of man, change has been a difficult proposition. We are creatures of comfort and creatures of habit. Shake up the apple cart and you will have a fight on your hands; especially if you are a leader. Take the workplace for example. In a recent survey commissioned by talent management firm Plateau and conducted by Harris Interactive, finds that 74% of workers-satisfied or not- would consider leaving if approached with another offer. In other words, change is always in the air – yes, even at your office.

Steven Covey said, “There are three constants in life; change, choice, and principles.” And as a leader how you integrate those truths is an important part of your leadership style. Here are three insights about change that will challenge the way you think about it and how it can help you as a leader.

The change we want – looks outward. In leadership when we think about the changes we want it usually has something to do with someone else. Our grumblings often center on what someone at the office is doing; or not doing, that frustrates us. People are not performing at the level you want, there is too much in-fighting or office politics, performance goals are not being met, etc.

The change you want is the frustration of your leadership. It is frustrating because it has you focused on things at the margins that steal quality time in terms of productivity. All you know is that you are frustrated and something has to change. And unfortunately, creating change out of frustration tends to lead to unhealthy choices regarding change and does not help you in the long term.

The change we need – looks inward. One of the hardest things for a leader to do is to look inward with a critical eye. The British politician Nancy Astor said, “The main dangers in this life are the people who want to change everything or nothing.” And so long as you want to change everything else but remain unwilling to change yourself it will remain an encumbrance on your leadership.

The change you need is the necessity of your leadership. It is when you honestly evaluate your strengths and weaknesses; your blind spots and attitudes that inward change begins. Improvement will only happen when you look honestly in the mirror and make the changes you need to make before expecting them from others. But it’s when you are transparent, ask for feedback, and demonstrate humility that you can begin to create a culture of change in your organization. And the day you learn to let go of the things you can’t change in other people is the day you let go of many of your frustrations as a leader.

The change we celebrate – looks upward. Max Depree said, “In the end, it is important to remember that we cannot become what we need to by remaining what we are.” In leadership, the goal is not to sit back and rest in our comfort zones. We should constantly be striving to become what we need by embracing that which we must. Change is a constant and we must welcome it and be open to it if we are to grow.

The change you celebrate is the blessing of your leadership. It is a blessing when you forget about trying to change other people and change yourself. It is a blessing when you embrace your calling and purpose as a leader and fulfill your destiny not because you resisted change but because you dared to welcome it.

Bonus Feature: Click on the link below to listen to my new podcast!

https://www.spreaker.com/user/dougdickerson/margins-of-grace-in-leadership?autoplay=true

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Are We Keeping Pace As Leaders?

Posted April 21, 2017
by dougdickerson

The speed of the leader is the speed of the gang. – Mary Kay Ash

After watching this video entitled Did You Know, I will confess that I have more questions than I have answers. Perhaps you have seen the video before. It’s been updated and is well worth the look. Here are a few highlights taken from it:

China will soon become the Number One English speaking country in the world.
The 25% of India’s population with the highest I.Q.’s is greater than the population of the United States. Translation: India has more honor kids than America has kids.
The Top 10 in-demand jobs in 2010 did not exist in 2004.
We are currently preparing students for jobs that don’t exist, using technologies that haven’t been invented, in order to solve problems we don’t even know are problems yet.
There are 845 million monthly active users on Facebook. If Facebook were a country it would be the third largest (behind China and India).
Twitter is seeing about 50 million tweets per day, That breaks down to about 600 per second.
The number of text messages sent and received every day exceeds the total population of the planet.
It is estimated that a week’s worth of the New York Times contains more information than a person was likely to come across in a lifetime in the 18th century.
The amount of technical information is doubling every two years. For students starting a 4-year degree, this means that half of what they learn in their first year of study will be outdated by their third year of study.

The pace at which our world is changing is breathtaking. We truly live in remarkable times. And this leads to many questions so please indulge me. My focus here is not so much about leadership “tips” or quick anecdotes, but rather reflective questions meant to awaken the leader in all of us. My questions are rhetorical but also intentional. You may have the same ones. Hopefully, you will have additional ones. I would sure like to hear them. Here are a few of mine:

Are we as leaders cognizant of how rapidly our world is changing around us and are we ahead of the curve or behind it?
What are the best leadership practices or beliefs that transcend time or culture?
In what ways have technologies helped us as leaders? In what ways has it hurt?
How do the changes that are taking place in our world change the way in which we as leaders relate to people today and going forward?
What will be our most essential leadership skills ten years from now? Will they be the same as today?
Are we raising up leaders today to meet the challenges of leadership tomorrow?
Do I have a mindset that is slanted toward embracing the changes that are happening or is it a fixed mindset that has me stuck?
Do I need to change my current leadership style to prepare me for the future?

John F. Kennedy said, “Change is the law of life.” He was right. Change is happening at a faster pace than perhaps any of us ever expected. Are we keeping pace?

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