Business TIps – Page 2 – Doug Dickerson on Leadership

How Delegation Raises the Bar of Leadership

Posted July 9, 2015
by admin

The inability to delegate is one of the biggest problems I see with managers at all levels. – Eli Broad

In the world of leadership development there is no shortage of material on the subject of delegation. It’s been a hot-button topic for as long as I can remember. Most of what I read about it falls into a “how to” category of “best practices” and delegation is relegated to independent acts of leadership as the need arises.

But is there another approach worth considering?

In his book, It’s Not About the Coffee, Howard Behar, the former president of Starbucks International, writes about what can happen when a business harnesses the creative power of its people. He states, “When any of us, from staff to managers to the CEO, think of ourselves and our colleagues as people- not workers or assets- we discover a wealth of knowledge and talent. When we allow ourselves and others to think creatively and make independent decisions based on common goals, we become more fulfilled, and we make a more worthwhile contribution.”

The concept here is a more lateral view of leadership rather than the traditional top-down approach. When the people in your organization are looked upon as people, not assets or workers, then your approach as a leader will be different and the relationship will be more personal.

When people are allowed to think creatively and make decisions based on common goals everyone wins. It’s what Behar refers to as people using a tool book instead of a rule book. It’s the difference between empowerment and stagnation.

How this plays out in terms of delegation can be a game-changer. Instead of a leader being a dispenser of decisions, or too insecure to delegate, the leader can now- without reservation- turn loose the best and brightest within his or her organization. The results can be transformational. This approach to delegation raises the bar or leadership throughout the organization. Here’s how.

Delegation that empowers the team

When the creative powers of your team are turned loose it creates a special momentum that can’t be duplicated by just one person. An empowered team- dutifully delegated to- can create an energy that is rare. Why? It’s the power not just of a buy-in on the part of the team (employee to employer) but a philosophical shift of “I’ve bought into you” (employer to employee) that makes the difference.

When a team is empowered and trusted, and its collective talents are respected, it raises the level of leadership for everyone.

Leadership Tip: Individual talents and skills are great but make sure your team members are playing to their strengths in the right place. If not, you are wasting valuable time and energy and will have little to show for it.

Delegation that rewards the team

Nothing frustrates a creative team more than an insecure leader who won’t act. The results can be detrimental and eventually the creative ones will leave because they are not fulfilled in their work. But when a leader respects and appreciates the individual as a person and the power of independent thinking- it will dramatically raise the bar of leadership. This approach pays dividends because team members will see their work as rewarding, valued, and appreciated. When this is the system-wide attitude and belief then productivity increases, morale is stronger, and the rewards are greater.

Leadership Tip: Delegation is not an abdication of your responsibility to make sure the vision and goals are clear and the work is being done. There’s a fine line between micro-managing and delegation. But once you delegate- get out of the way and trust your people to perform.

Delegation that elevates the team

When done right delegation will elevate the team to a higher level. When individual talents, skills, knowledge, and expertise come together with a unified goal and purpose, it’s hard not to envision such success. As a result, momentum rises and soon a new attitude and energy will propel your team. A new excitement in the air can be contagious. The bar of leadership has been raised. As a leader you now see and understand that delegation is not your stumbling block to success it is your pathway.

Leadership Tip: It’s incumbent upon you as the leader to channel this new found momentum and energy in the right direction. Unbridled energy moving in the wrong direction can be just as harmful as not enough energy toward the right direction. Keep the mission and vison in front of your people.

Richard Branson invokes an “in it together” attitude within his organization. When this is the approach to delegation it changes everything. Let your delegation empower, reward, and elevate.

What do you say?

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Reclaiming Morale and Loyalty Within Your Organization

Posted December 16, 2014
by admin

The best morale exists when you never hear the word mentioned. When you hear a lot of talk about it, it’s usually lousy. – Dwight D. Eisenhower

Morale issues in the workplace are as important an issue as ever. Frank I. Fletcher said, “No man can deliver the goods if his heart is heavier than his load.” Many organizations today are facing this leadership challenge: striking a balance between what is economically advantageous for the bottom line versus the best thing for the people who operate the business.

As you consider how to build strong morale within your organization take these three ideas to heart. Building strong morale in many ways is about reclaiming the basics of leadership and making them relevant to your environment. Here are three simple steps to help you begin.

Listen to your people

When those in leadership are proactive about listening to the frontline people who make things happen, morale issues can be addressed before they become major problems.

When you take the initiative and care enough to be out among your people and it helps you to more readily identify with your people, assess their needs, and empower them to achieve. It all begins by listening.

Encourage your people

Encouragement is the fuel that drives your business – it’s an awareness of the sacrifices your employees make because they have bought into the vision and purpose of the company. Encouragement is the expression of your human capital IQ and the sharing of common values with like-minded people who also took a risk by following you.

Encourage your people!

Respect your people

Many variables come into play as it relates to strong or low morale within an organization. Strong leaders who listen to and encourage their people inevitably have strong morale. Strong morale begins with mutual respect for the gifts, talents, and contributions of each team member.

Loyalty is the product of leaders who understand the value of human capital.

How is loyalty working in your organization?

This post is an excerpt from the book, Great Leaders Wanted, which can be purchased by visiting the “Order Doug’s Books” page when you click on the tab above.

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What Will Your People Say When You Move On?

Posted November 14, 2014
by admin

After a real leader has moved on, the people who worked for him or her will always say, “I learned more and did more than I ever thought I could. – Alan M. Webber

A story is told that when Pompeii was destroyed by the eruption of Mt. Vesuvius there were many persons buried in the ruins who were afterwards found in very different positions.

There were some found in deep vaults, as if they had gone there for security. There were some found in lofty chambers. But where did they find the Roman sentinel?

They found him standing at the city gate where he had been placed by the captain, with his hands still grasping the weapon. There, while the earth shook beneath him, there, while the floods of ashes and cinders overwhelmed him, he had stood at his post, and there, after a thousand years, he was found.

The legacy of that soldier standing guard is a testament to his loyalty and sense of duty. In the face of death he did not abandon his post and was a true soldier to the end.

There comes a time when every leader moves on. It may be after many years of faithful and dedicated service to an organization, or it may be after just a short period of time. But the question under consideration is what will be said about you by those who remain. Just like the soldier standing guard at Pompeii, you too will leave a legacy. What do you think the conversation will sound like after you walk out the door? Wouldn’t it be nice to know that this is what they were saying?

“He taught me how to serve”

How nice it would be to know that the people you leave behind will reflect on this attribute of your leadership. Real leaders get this principle and drive home the importance of it routinely – it’s not about you. Your title or position does not make you a leader. It is however, a responsibility given and an opportunity to seize in being a part of something larger than yourself. It’s a leadership principle you have lived by and one that others got to see up close and personal. It stuck. Now you are gone- but not forgotten. A few former colleagues gather around after you are gone and the conversation starts off like this: “Remember the first time he came to us and told us that we were adopting a family during the holidays and…”

“She led with integrity”

At the end of the day your integrity is the most important thing you carry with you out the door. Are the accolades nice? Yes. But you built your legacy as a leader on the premise of integrity. You can walk out the door with your head held high and with no regrets. It was when you modeled integrity on a daily basis that your people knew that they could follow and trust you. When you easily could have cut corners on quality and turned a larger profit, you made the right choice. Whether times were good or times were bad, you always dealt openly, honestly, and fairly with your people. Guess what? They were paying attention. You built your integrity not on promises given but on promises kept. Your word was good. You delivered. And your people will always remember you for it.

“He inspired me to be my best”

There may have been times along the way when your people were mistaken about your high expectations and the way in which you pushed them to become better. They may have considered you to be unreasonable or too tough at the time. But you inspired them to be their best and to reach their full potential because you saw something in them that they didn’t see in themselves – like a diamond in the rough. But you didn’t let up and they rose to the occasion. At some point they bought in to your inspiration and they are the better for it. Wouldn’t you like to hear that conversation? Now, your legacy will live on through them.

“She left too soon”

How fitting it would be to know that when you left it was considered too soon by those who served with you. There’s no shortage of stories with bad endings when the leader leaves and there is a sigh of relief- but not so with you. Why? It’s because you were a real leader who walked among your people, built relationships, served with humility, led by example, insisted on excellence, and gave it your all.

When you leave it can be a cause for celebration or it can be a time of passing the torch to the leaders you have raised up. What your people will say about you is being decided by how you lead them today. What will they say when you leave?

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Building Bridges and Tearing Down Walls

Posted October 24, 2014
by admin

Management is about arranging and telling. Leadership is about nurturing and enhancing. – Tom Peters

The Great Wall of China was built over hundreds of years to keep China’s northern enemies from invading. The Great Wall is so wide that chariots could ride across the top. It is one of the few manmade objects that astronauts can see from space as they look back on the earth.

But the Great Wall did not keep the enemy out. Do you know why? All the enemy had to do was bribe a gatekeeper. Despite the massive wall, there was an enemy on the inside that let the enemy on the outside in.

One of your most important responsibilities you have as a leader is to grow your corporate culture in a way that benefits everyone. But what happens when office gossip, professional jealousy, and turf wars build walls that place your company at risk? What is the fallout when walls go up and camaraderie is a faint memory of the past? Here are four critical areas that are impacted in your organization if walls are built or allowed to remain.

Loss of trust

The first line of defense for you as a leader as it relates to your corporate culture is the establishment of trust. When walls go up among your people trust is one of the first casualties along with it. Trust among your team is essential to your operation. If it doesn’t exist internally it’s going to be hard to nurture and develop it externally.

Trust is the foundation of your corporate culture. If there is no trust among the members of your team then your team is simply going through the motions. Trust is built when the walls come down and your people learn to work in harmony with one another. When they see each other as allies and advocates rather than adversaries then you trust can be established.

Lack of communication

When there is no trust then communication is going to suffer. If information is being withheld and secrets are kept, then good corporate culture is lacking. Walls keep people apart and when this occurs then the life blood of your company is missing. Everything rises and falls on trust and communication.

Consider for a moment how different things in your organization would be if there were not impediments to communication. Good communication can be a challenge in the best of times when there are no walls much less when they do exist. Communication in your organization will exist and thrive when you bring people together and make it a priority.

Lack of collaboration

Whatever the cause for the walls that exist – clicks, territorial disputes, petty office politics, etc. one thing is certain – relationships suffer. A strong work environment and the collaborative process are dependent upon good relationships – the very thing the walls have destroyed.

A healthy collaborative process can be very beneficial. When team members come together and check their baggage and their egos at the door, it can make a huge difference in the productivity of the organization. But this can’t happen within the confines of walls that are far too often supported by pride. When team members see their differences as strengths and their diversity as an advantage then collaboration can thrive.

Lack of credibility

Walls can be detrimental to any organization and every leader faces the challenge of how to deal with the underlying issues that lend itself to their creation. It’s a frustrating process and I understand the challenge it presents.

But the credibility of your organizational structure is on the line when walls of division that lead to a lack of trust, communication, and collaboration are allowed to linger. Chances are it’s only one or two disgruntled people who are the chief antagonists giving you this headache. But nonetheless, walls are being built because well-meaning team members may know of no other way to deal with it.

As a leader you must be proactive in the implementation and development of your corporate culture. It’s not an auto-pilot feature that you can turn on and then ignore as you move on to other issues. As a leader the best things you can do is learn how to build more bridges and tear down a lot of more walls.

What do you say?

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Leadership Minute: Don’t Be Afraid

Posted October 16, 2014
by admin

I am not afraid of storms for I am learning how to sail my ship. – Louisa May Alcott

One of the certainties of leadership is the existence of storms. Storms come to every leader. Some are self-inflicted while others come from outside forces. Nonetheless, storms come. But storms, like other life events, are times not just of testing but are times for learning. A storm is not a waste of time if you learn from it. What storm are you facing? What conflict are you going through? What employee is giving you fits? What problem is giving you stress? Just remember as you are going through the storm you are learning to sail. You are earning your leadership stripes. No storm is pleasant to go through and at times you may question your ability to lead. But don’t despair. There is a reason for the storm and a greater purpose for you to understand. Be assured of this – when you cast aside your fears and face the storms that come your way, you will be a stronger leader in the end. Don’t be afraid.

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Leadership Minute: Raise Your Expectations

Posted October 15, 2014
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Act like you expect to get into the end zone. – Christopher Morley

One of the greatest battles you will face in leadership is the one that is waged between your ears. Mental toughness and endurance is a necessity for any leader who desires to succeed. But until you raise your expectations of what success looks like you will be hard pressed to achieve it. Call it an act of faith- and perhaps it is, but you have to picture successes in your mind before they become a reality. If the mental pictures you have are negative and filled with frustrations and disappointments they will be hard to overcome. But what leader doesn’t battle negative thoughts from time to time? Do you now understand why mental toughness is so important? Don’t allow negative thoughts or attitudes to fill your mind or thought processes. Raise your expectations to new levels not based upon what you see at the moment but on the great things you envision for the future. Once you raise your expectations you can take steps to achieve those goals.

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Leadership Minute: Speak Clearly

Posted October 13, 2014
by admin

I meant what I said and I said what I meant. – Dr. Seuss

Nothing will frustrate the people in your organization any quicker than communication that’s unclear, vague, or otherwise unnecessary. Talking just to talk is not communication. It’s noise. And it’s irritating. The effectiveness of your leadership hinges on good communication skills. Knowing what to communicate, how to communicate it, and why it’s necessary are essential to your people. Answering a few simple question can help cut through the clutter of what’s necessary and what’s not. Try these on for size: What do your people need to know? Who needs to know it? For what purpose do they need to know? When do they need to know? And what is the most efficient and effective way to do communicate this information? Clear communication is essential to a smooth operation so don’t mess it up. Be clear. Be direct. Be succinct.

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Leadership Minute: Measuring Success

Posted October 8, 2014
by admin

Success in life has nothing to do with what you gain in life or accomplish for yourself. It’s what you do for others. – Danny Thomas

How do you measure success? The answer will vary depending on who you ask. For some it’s the bottom line – the bank account. For others it’s defined by promotions or rank in the company hierarchy. And for some it might be the admiration and respect of your peers. On the merits, none of these things are wrong. But is it truly the measure of success that makes a difference in the long run? As a leader I believe that the true measure of your success will be defined by what you do for others and great causes that will outlast you. What that looks like for you in large part will be defined by the values you embrace and the issues close to your heart. In short; it’s not about you. Measure your success by what matters most- did it help someone else?

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Leadership Minute: A Winning Attitude

Posted October 2, 2014
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I think whether you’re having setbacks or not, the role of a leader is to always display a winning attitude. – Colin Powell

Your attitude is one of the most important attributes as a person and as a leader. All leaders go through times of testing. It can be a rough and tumble world out there. But whether you are in the midst of good times or setbacks, your attitude is very important. The only thing that can make the good times better is an attitude of gratitude. The only thing that can make a setback worse is a bad attitude. The common thread in any situation you face is whether the attitude you choose will help you or hurt you. When you display a winning attitude it will spread to others around you. The message it sends will inspire confidence and give hope that even though things may look bad at the moment, things are going to be fine. What message is your attitude sending to those around you? Choose today to embrace a winning attitude.

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Leadership Minute: Courage to Lead

Posted September 10, 2014
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You will never do anything is this world without courage. It is the greatest quality of the mind next to honor. – Aristotle

When it comes to the naming of essential leadership traits, courage ranks high on the list. Courage is what it takes to stand by your values and convictions even if it means standing alone. Courage is what inspires you to act when all other indicators say it’s not a good idea. Courage is telling people what they need to hear and not just what they want to hear. Being courageous may not always be popular but it is essential. The confidence that springs from being courageous is the product of being careful. Courageous leadership comes about by being confident, considerate, and is never about being arrogant. The fuel that drives courageous leaders is not ego but humility. You need courage to lead. Courage is your secret weapon and with it you can go far. Let it be your silent partner and give you strength. The world needs courageous leaders like you.

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