Leadership – Page 4 – Doug Dickerson on Leadership

How Pain Shapes You As a Leader

Posted September 20, 2023September 21, 2023
by admin

Success in life comes not from holding a good hand, but in playing a poor hand well. – Warren G. Lester

When it comes to the painful experiences of life, I’ve never seen anyone volunteering or signing up to go through a painful experience. Have you?

But all of us have either been touched by a painful life experience or know someone who has. Life brings the sting of pain, such as (and many more):

The pain of a divorce
The pain of the death of a friend or loved one
The pain of a lost job
The pain of financial hardships
The pain of poor health
The pain change
The pain of caring for aging parents
The pain of depression

Life is full of painful experiences. And sooner or later, we all deal with those painful events. As a leader, you are not exempt.

I will never forget the painful event of losing my mother at the height of the COVID pandemic (but not due to COVID). It was one of the most painful life experiences that I had to deal with. She lived out of state and traveling back and forth was a challenge as well as being around her.

To make matters worse, when she did pass away, we were unable to have a funeral for her as it was at the height of the pandemic and social distancing protocols simply prevented it. Not being able to have her many friends and family gather to celebrate her life was painful and disappointing.

Virginia Satir said, “Life is not the way it’s supposed to be. It’s the way it is. The way you cope with it is what makes the difference.” And this is especially true in the way you deal with painful life experiences as well as in your leadership.

I’m a firm believer that life experiences – especially the bad ones, are teachers or guides that help us become better. How can we make sure that the experiences of life make us better and not bitter? Here are a few tips from a fellow friend on the journey with you.

Acknowledge your pain

As a leader, you are not exempt from painful life experiences. We are all touched by them. By acknowledging your pain you are simply stating the obvious that you are human like everyone else and you are not exempt from the pains and sorrows of life.

Leadership Lesson: Pain shapes you to be a vulnerable leader.

Embrace your pain

The painful experiences of life are not meant to be bottled up. Life’s pains and traumas don’t go away by themselves. They won’t go away by ignoring them. On your leadership journey, you will deal with your own personal points of pain as well as share in the painful life events of those around you. The sooner you acknowledge and address your pain the sooner you will move to a place of healing.

Leadership Lesson: Pain shapes you to be a compassionate leader.

Adjust to your pain

What I am not advocating here is a surrender to the inevitability of continuous painful life experiences. Realistically, they are seasons we go through. I am, however, advocating for you to choose how you will face those experiences and the attitude by which you deal with them.

We don’t always choose the experiences that we face in life, but we do choose our attitudes toward them. And to be sure, sometimes it’s not the size of the problem or the depth of the pain, but its duration that wears us down. Making the right adjustments – especially with regard to your attitude will allow you to navigate them with a clear mind and heart.

Leadership Lesson: Pain shapes you to be a resilient leader.

Emerge from your pain

Painful life experiences, while difficult and challenging at the time, in due time do pass. And to be sure, the pain is real, the scars hurt, and memories of what was will linger with us. But you can emerge from that season stronger and healthier in the end.

Max Lucado said, “A season of suffering is a small assignment when compared to the reward. Rather than begrudge your problem, explore it. Ponder it. And most of all, use it. Use it to the glory of God.” And this is the goal when emerging from life’s painful events.

Leadership Lesson: Pain shapes you to be a victorious leader.

Final Thoughts

I don’t know the season you face in your leadership right now. But I do believe that the pain you are walking through right now is going to serve a greater purpose in the end when you use it for the glory of God.

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Resources: Books I’d like to recommend to you as a supplement to this new column.

All of these books can be ordered from Amazon.

Forgiving What You Can’t Forget: Discover How to Move on, Make Peace with Painful Memories, and Create a Life That’s Beautiful Again By Lysa TerKeust

2. Out of the Cave: Stepping Into the Light When Depression Darkens What You See by Chris Hodges

3. Winning the War in Your Mind: Change Your Thinking, Change Your Life by Craig Groeschel

4. Anxious For Nothing: Finding Calm in Chaos by Max Lucado

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Do You Have a Winning Attitude?

Posted September 7, 2023
by admin

Your attitude, not your aptitude, determines your altitude. – Zig Ziglar

I read a story once by Michael Hodgin about two Kentucky racing stable owners who had developed a rivalry.

Each spring they both entered a horse in a local steeplechase. One of them thought that having a professional rider might give his horse an edge in the race, so he hired a hotshot jockey.

Well, the day of the race finally came, and as usual, their horses were leading the race right down to the last fence. But the final fence was too much for both of the horses. Both of them fell, and both riders were thrown. But that didn’t stop the professional jockey. He remounted and easily won the race.

When he got back to the stable, he found the horse owner fuming with rage. The jockey really didn’t understand the owner’s behavior, because he won the race. So the jockey asked, “What’s the matter with you? I won the race, didn’t I?”

The red-faced owner nodded, “Oh yes, you won the race. But you won it on the wrong horse!”

The determination of the jockey is admirable despite the fact that he made that critical mistake.

In leadership, you will be challenged regularly with your attitude. It comes with the territory. Sometimes the attitude challenges that we face are the result of our own poor choices. At other times, our attitude is challenged by outside forces that we have no control over.

In the book, Winning The War in Your Mind, Craig Groescel writes:

“Our lives are always moving in the direction of our strongest thoughts. What we think shapes who we are.”

And this is precisely why our attitudes matter. Our thoughts and attitudes are moving us in a certain direction. The question is: Are you headed in the right direction?

Poor attitude choices can be a detriment to your leadership. Your attitude is basically the thermostat by which your team members adjust. Click To TweetWhen you are upbeat and positive, that tends to be the attitude that others embrace. The same holds true if it’s negative. So, as a leader, what posture should you take with your attitude? Here are a few simple approaches worth consideration.

Guard your thoughts

This first piece of advice is all about your discipline as a leader. It’s a profoundly simple piece of advice. And it’s a profoundly difficult discipline to master. But much is riding on the outcome.

I would like for you to think of guarding your thoughts not from a defensive posture, which we’ve all been accustomed to, but from a proactive posture.

When it comes to guarding our thoughts, what does a proactive posture look like? Here are a few examples:

Practice gratitude and random acts of kindness
Prayer or meditation
Volunteer/ serve others
Exercise/walks

When your thoughts and actions are others-centered and when you are intentional about what you choose to watch and listen to, then you are in a proactive way guarding your thoughts. You have less time to be self-absorbed and more time to focus on others.

Guard your company

We don’t always control what happens to us, but we do control how we will respond. This is crucial to understand.

When you are proactive about guarding your mind in the ways that I have already outlined, the next thing you need to do is guard your company. Here’s a truth you must embrace: Not everyone belongs in your circle.

As a leader, you will have many interactions with people within your organization and without. These are generally tied to your specific duties as a leader.

But when it comes to your inner circle- the people closest to you by choice- you must guard your company. To be clear, I am not advocating being a snob. I am, however, saying that in order to protect and guard your attitude, you can’t allow others with poor attitudes in your inner circle who could potentially drag you down. Your winning attitude is too valuable and must be protected.

Final Thoughts

Possessing a winning attitude takes work, discipline, and determination. It is incumbent upon you to be proactive and wise in your choices. A winning attitude is attainable but you must guard your thoughts and guard your company in order to maintain it.

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The Amazing Power of a Thank You

Posted August 31, 2023August 31, 2023
by admin

No matter what happens in life, be good to people. Being good to people is a wonderful legacy to leave behind. – Taylor Swift

As the father of two now grown and married daughters, I am a Swiftie dad. All through their teenage years our home was filled with the vibes of Taylor Swift.

It was only fitting that they traveled from South Carolina down to Tampa to see her on her Eras Concert tour. I was glad that they finally got to see her in person. It was the ultimate bucket list concert for them.

Her remarkable success speaks for itself. But what truly sets her apart is her tremendous generosity. It was reported in Forbes that she gave out bonuses totaling more than $55 million to her dancers, riggers, sound technicians, catering, and truck drivers. Multiple sources reported that she gave $100,000 bonuses to each of the 50 truck drivers on her tour.

But as impressive (and deserving) as the bonuses were, what I find most impressive is that Swift has held steadfast to the lost and dying art of handwritten notes. In fact, Swift is a prolific note-writer.

A copy of one of the hand-written notes to a truck driver was made public in which she expressed her thanks for their hard work.

Swift has been widely known to send these hand-written notes to friends and fans alike. This makes me wonder, could there be one for this Swiftie dad and his daughters?

In life as in your leadership, expressions of gratitude and thanks are very important.

In fact, survey results published at BlueBoard reported that 2 in 3 (67%) of employed Americans don’t always feel appreciated for their contributions at work. In addition, nearly half (42%) of respondents feel their company lacks a strong culture of appreciation.

In light of this, what does this mean for you as a leader and for your organization to build a culture of appreciation and gratitude? Here are a few thoughts to consider.

Gratitude and appreciation are the foundation of your employee engagement

Much has been said and written here and elsewhere about employee engagement over the years. But little has been said about gratitude and appreciation being the foundation upon which it’s all built and sustained. It’s time we acknowledge it.

Building a culture of appreciation and gratitude begins with those in leadership. Some might be dismissive of this idea as simply being too much of a “soft skill” idea when in reality, it’s needed more now than ever. People will have buy-in with what they help create and when they are appreciated for their efforts and sacrifices.

Gratitude and appreciation are the future of your leadership

The future of your leadership and that of your organization hinges on your understanding of what it means to create and sustain a culture of appreciation.

In the BlueBoard survey, they also reported that a lack of employee appreciation can:

Cause employee disengagement
Impact your employees’ sense of belonging
Erode employee confidence
Trigger job insecurity and anxiety in your workplace

If you want a strong culture of appreciation, strong morale, etc., then you begin with an understanding of the power of ‘thank you’. At every opportunity, make it a practice to show your appreciation and gratitude to those around you. It means more to them than you can imagine. Click To Tweet

As for helping this dad with two daughters, I’d like to express my sincere appreciation to Taylor Swift for making our home a happier place during those middle and high school years. From the boyfriends and the proverbial broken hearts and proms, and eventually on to their weddings, Taylor’s music has been there. Now they are raising up little Swifties of their own.

Thank you, Taylor, for accompanying us on the journey!

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Walking in the Shoes of the People You Lead

Posted August 24, 2023August 24, 2023
by admin

Leadership and learning are indispensable to each other. – John F. Kennedy

Hopefully, you didn’t miss the recent story about Lufthansa CEO Jens Ritter. He took to LinkedIn to share his experience by stepping into the role as an additional crew member on a flight from Frankfurt, Germany to Riyadh, Saudi Arabia.

Ritter, a former pilot himself, joined the crew in serving the passengers aboard the flight. In his post, he said, “Sometimes, you need to change perspectives in order to gain new insights,” he wrote on LinkedIn about his experience. He added, “It was so interesting to address the guests’ wishes individually, to deal with the different energy everyone has.” he said.

Ritter’s example serves as a great lesson for all leaders. It’s one thing to make decisions in your office that will have an impact on your people, but it’s another to walk in their shoes and see for yourself the impact of those decisions. Ritter added, “Deciding things in the office will be different after really feeling the decisions on board.” This is the genius behind what he did and why it’s worth modeling.

As a leader, you make decisions that have consequences beyond the confines of your office. Understanding the impact and consequences of those decisions should never be lost on you. So, what is a leader to do? Let’s start with some basics.

Don’t confuse what’s best for the bottom line with what’s best for your people

As a leader, you have to look out for both. It’s your responsibility to understand the difference between the monetary cost and the morale cost. You can’t win the monetary cost by sacrificing the morale cost. If you lose the morale cost, you will almost inevitably lose the money cost. Click To Tweet

Jens Ritter working with the crew on a Lufthansa flight. — Credit: Jens Ritter via LinkedIn

By placing himself firmly in the shoes of the people impacted by his decisions, Ritter gained a greater appreciation for the impact of his decisions. If you want to be an effective leader, you’ll need to learn to do the same thing.

Your relevance as a leader is proportional to the relationships you build

John Maxwell was right when he said, “People don’t care how much you know until they know how much you care.” And this will always be the secret sauce of your leadership. When you learn the value of relationships as a leader it’s transformative.

You can be a leader by default because you have a title or you can be a leader by inspiration because you have the hearts of your people. I’ll go out on a limb here and say Ritter is an inspirational leader because he understood the value of walking in the shoes of his people. I can assure you that his fellow crew members will never forget the day when their CEO walked in their shoes. If you want to be an effective leader, you’ll need to learn to do the same thing.

You must choose between making a good impression or making a great impact

In leadership, it comes down to this choice you will need to make. Do you want to impress people or do you want to impact people? Far too many are satisfied with simply making a good impression.

Howard Henricks stated, “You can impress people from a distance, but you can only impact up close.” And this is your choice as a leader. Ritter could have stayed in his office and in some small way impressed his people. But up close he impacted them and learned some valuable lessons along the way.

If you want to be an effective leader, you will have to decide whether you want to impress your people or impact them. One choice requires nothing from you while the other will move you from a place of superficiality to significance.

Final Thoughts

Walking in the shoes of your people is one of the greatest and most appreciated things you can do as a leader. It keeps you grounded, relevant, and informed. The greater the distance between you and your people, the greater the gaps are in your leadership. If you haven’t done so lately, take a walk in the shoes of the people you lead.

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Pace Setting Leadership

Posted August 17, 2023
by admin

The speed of the leader is the speed of the gang. – Mary Kay Ash

Being from the South, one might draw the conclusion that I am a NASCAR fan. And while on numerous occasions, I have watched races on TV, I’m not really that into it. For me, watching a race has primarily served the purpose of inducing a nap on Sunday afternoons. However, I must say that the last 20-30 laps are the most fun to watch.

In the limited amount of knowledge that I have pertaining to NASCAR, I do understand that the Pace car serves an important purpose.

Before a race begins, the pace car serves an important function in keeping the field safe and in the proper position. The pace car will pull out in front of the field and remain at a constant speed. The drivers are required to stay behind the pace car. During caution periods, the pace car leads the pack at a lower speed, and drivers are not allowed to pass, maintaining field positions.

As a leader, you are essentially a pacesetter in your organization. Your pace for the most part will determine the pace of your people. Being a pacesetter in leadership comes with many responsibilities as all eyes are on you.

While setting an example for setting the pace is important, knowing what is transferable and what’s not is critical. Let me break it down for you.

Setting your pace personally

As a leader, the focus of your personal pace is set primarily on your personal growth. Your personal pace impacts your professional pace, and for each person, it looks different.

Components of your personal pace are those intentional things that you do daily that help you grow and develop as a leader. This is your personal growth plan. This would include but not be limited to goal setting, reading habits, exercise, health, spiritual growth, emotional well-being, etc.

It’s as you are intentionally focused on these areas of your life, you set the pace for this development. You move as fast or as slow as you choose in the areas that you are working to improve.

Essential to the success of your personal pace is found in your daily routine. Without consistency and intentionality, your growth will be hit-and-miss at best. The pace of your growth as a leader is not accidental. But once it’s set, you can grow and be an example that others will look to and be inspired by.

Your personal leadership pace is transferable to the next level.

Setting your pace professionally

As a leader, the pace you set is a reflection of your personal pace. Barbara Corcoran observed, “People imitate their leader. Lead by example.” And this is the ultimate challenge of setting the pace as a leader.

Think about leaders in your own life whom you have admired or desired in some way to emulate. In college, for me, it was Dr. Tom Wilson. His pace was steady, he exuded confidence, and he could convince us that if we were charging hell with squirt guns, we’d win. A retired Army officer, Dr. Wilson was a wonderful model of leadership for me.

In my post-college years, many have inspired me, but none have had an enduring and lasting impact on my life like John Maxwell. I began reading his work around 1992 and haven’t looked back. His example and impact on my life have been profound.

Your pace professionally is set by your daily habits and disciplines. The expectation that you have for your people is the example that you must set. Click To Tweet

While it’s a given that on many levels and in various ways, you will out-pace your people, it should never be said that your people out-paced you.

Final Thoughts

Stephen Covey observed, “ Be patient with yourself. Self-growth is tender; it’s holy ground. There’s no greater investment.” And this is the secret to setting the pace with your leadership. Your pace a year from now will look much different than it does today. But today is the day you begin.

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Why Reframing Is Critical To Your Leadership

Posted August 10, 2023August 10, 2023
by admin

The frame through which you look at the world may not be the one you picked up on your own. Sometimes people force the frame on you. – Craig Groeschel

In his book, Winning The War In Your Mind, Craig Groeschel writes, “When we reframe what happened in our yesterdays, that changes our todays. We are able to experience life without the old, negative, cognitive bias and start seeing through the lens of God’s grace.” Sounds refreshing, doesn’t it?

The reframing process is essential in your life and in leadership. How you choose to frame the experiences you face in life and in leadership is what separates good leaders from the rest.

It reminds me of the story of the noted English architect Sir Christopher Wren. He was supervising the construction of a magnificent cathedral in London. A journalist thought it would be interesting to interview some of the workers, so he chose three and asked them this question: what are you doing?

The first replied, “I’m cutting stone for 10 shillings a day.” The next person answered, “I’m putting in 10 hours a day on this job.” But the third said, “I’m helping Sir Christopher Wren construct one of London’s greatest cathedrals.”

Each one of those workers saw their work through a particular framework. And the point is, we all do.

As a leader, how you see your work, the people that you lead, and your prospects for the future is important. This framework is a reflection of your belief system and is an indicator of the direction you are headed. From the three workers, let’s examine the frame of mind of each and the lesson we learn.

The wealth mindset

The first worker saw his contribution solely from the frame of his daily pay. Beyond cutting stone, he seemed to not grasp the enormity of the project he was working on. While there’s no indication that he despised the work or the pay, the tragedy of this mindset runs deeper.

Could it be possible that he undervalued his contributions? If he understood the magnitude of his work and how it would impact the lives of thousands of people, then perhaps his approach to his work would have been different. Perhaps his work would have been more sacred.

Leadership Tip: While a strong work ethic is valuable, your people need to understand the why behind it and the value of their contributions.

The work mindset

The second worker pronounced that he was putting in 10 hours a day. It would be safe to say that he was a hard and dedicated worker. He would be the type you’d want in your organization. His work ethic was one that likely caused him to stand out and catch the eye of the reporter.

While this work ethic is to be applauded, it would seem that he failed to see the big picture or scope of what he was doing. Yes, he was putting in 10 hours a day, but he was part of something greater than himself and it seems to be lost on him. How tragic.

Leadership Tip: Make sure your people know that the long hours they put in are moving the needle towards something great and greater than themselves.

The wisdom mindset

The third worker seemed to have a greater understanding of what was taking place. He knew that he was helping build a great cathedral. I can just hear the excitement and passion in his voice as he spoke to the reporter.

In any organization, you have some who are there just for the paycheck. You have some who just want to come in, do their work, and go home with little to no regard for what they are doing or why. Those who will truly make a difference in your organization are those who understand why they are there, where they are going, and how great it’s going to be when they get there. Click To Tweet

Leadership Tip: You must always keep the mission and vision before your people. You never want them to be at a loss for what it is that they are doing or why. This can only happen when leaders begin reframing with purpose and clarity.

How would reframing benefit you as a leader and your organization?

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Making Course Corrections

Posted August 3, 2023August 3, 2023
by admin

If you do not change direction, you may end up where you are heading. – Lao Tzu

In 1829, Martin Van Buren, then Governor of New York, wrote the following to the President:

The canal system of this country is being threatened by the spread of a new form of transportation known as ‘railroads.’ The federal government must preserve our canals for these reasons: If canal boats are supplanted by railroads, serious unemployment will result. Captains, cooks, drivers, hostlers, repairmen, and lock tenders will be left without any means of livelihood.

Canal boats are essential to our defense. In the event of trouble with England, the Erie Canal could be the only means by which we could move supplies. The Almighty certainly never intended that people should travel through the countryside at the breakneck speed of 15 miles per hour.

This letter is a bit humorous now in the context of how far we have progressed with the railroads in the modern era. But the letter reflects the predominant thinking of the day as it relates to transportation.

As leaders, how we perceive change and what measures we are willing to embrace will in many respects determine the type of future we can expect. If you are stuck in your thinking and see change as a threat to your current existence, you will eventually be left behind. Click To Tweet

So what is a leader to do? Here are a few tips on how to make course corrections that will be necessary in your leadership.

Course corrections are just that – corrections

It’s important to know that course corrections in your leadership are just that – corrections. It’s not that the way you are doing now is necessarily wrong, but it can be improved upon. Obviously, the railroad turned out to be a significantly better means of transportation than canals.

When you are open to corrections and ways of improving your operations, it’s good to see it as a way to make you more efficient and productive and not as a threat to the outdated way of doing things.

Course corrections move you out of your comfort zones

If the mindset of Van Buren had prevailed, it would have set back a more efficient way of operating on the canals. And while the change over to the railroads was inevitable, many still embraced a canal boat mindset.

Think about your own leadership for just a moment. In what areas do you find yourself resisting changes that could actually make you a better leader? Perhaps you’ve held on to the canal boat mentality for a bit too long and it’s trapped you in a comfort zone that is no longer serving you well.

Course corrections position you for greater possibilities

Proper course corrections can position you for greater possibilities when you see them not as a threat but as a benefit. Canal boats did the job, just slower than the railroad. And while Van Buren mistakenly believed at the time that the breakneck speed of 15 miles per hour was way too fast, consider the cost of slower and inefficient work it would create.

When you embrace course corrections, it’s not about disrespecting what brought you to where you are, it is about embracing a new future that builds upon it.

Final Thoughts

In leadership, you will often be faced with the necessity of course corrections. When you are, embrace the possibilities before you. Victor Hugo said, “Change your opinions, keep to your principles; change your leaves, keep intact your roots.” And this is your challenge as a leader.

What course corrections are you making?

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How Indecisive Leaders Hurt Morale

Posted July 27, 2023
by admin

Indecision may or may not be my problem – Jimmy Buffett

A story is told of former president Ronald Reagan once had an aunt who took him to a cobbler for a pair of new shoes. The cobbler asked young Reagan, “Do you want square toes or round toes?” Unable to decide, Reagan didn’t answer, so the cobbler gave him a few days.

Several days later the cobbler saw Reagan on the street and asked him again what kind of toes he wanted on his shoes. Reagan still couldn’t decide, so the shoemaker replied, “Well, come by in a couple of days. Your shoes will be ready.” When the future president did so, he found one square-toed and one round-toed shoe! “This will teach you to never let people make decisions for you,” the cobbler said to his indecisive customer. “I learned right then and there,” Reagan said later, “if you don’t make your own decisions, someone else will.”

Indecisive leadership is a crippling character trait for leaders. When your organization needs clear direction and decisive action, a waffling leader can cause more harm than good. Click To Tweet

With so much at stake, why do leaders waffle and struggle with decision-making? Three primary reasons come to mind.

They lack clarity

Leaders who struggle with decision-making may lack the necessary clarity needed to make the necessary decision. Rather than making the wrong decision, they make no decision at all.

They lack confidence

In some situations, leaders withhold decision-making because they are not confident enough in their own instincts. Rather than take a risk and make a decision, they play it safe and everyone is left dangling.

They lack consensus

In some cases, leaders withhold decision-making because they don’t have a consensus on the best path forward. Rather than offend a few with a decision, the leader demoralizes everyone by not making one.

So what is a leader to do? How can a leader overcome this agonizing dilemma? Here are a few ideas.

Trust your instincts

A confident leader will trust his or her instincts in times of decision. Deep down you have a strong intuition that guides you. Trust it.

Invite input

Decisive leaders are informed leaders. Those most affected by your decisions should be the first at the table of discussion. As it’s been said, “The person who sweeps the floor should choose the broom”. Welcome input, but make your decisions on principle, not politics.

Clarify your values

The worst thing you can do as a leader is to make a decision for the sake of making one. Roy Disney was right when he said, “When your values are clear to you, making decisions becomes easier”. When making a decision make sure it aligns with your values. If not, don’t do it.

Check your motives

First and foremost your decision-making should be what’s best for your organization and people. If you are making decisions to gain popularity or to gain favor with some to the detriment of others you are sowing the seeds of low morale. You must have the best interest of the team at heart and not just a few.

Leadership is about making hard decisions. Indecisive leaders make it harder–on themselves and those they lead. Your path forward begins by acknowledging what your indecisive tendencies are doing to your leadership and how it’s impacting the morale of those you lead.

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Leadership and the Toxic Workplace Culture (Part 2)

Posted July 10, 2023
by admin

Who you attract isn’t determined by what you want. It’s determined by who you are. – John Maxwell

In part one of this two-part series, I introduced you to a working definition of what a toxic workplace culture is and introduced you to the leader’s role in addressing it.

A toxic workplace environment was defined as “a workplace where a negative atmosphere caused by coworkers, supervisors, and/or the company culture, makes it difficult to work or progress in a job.” Perhaps you can identify with this working definition. In fact, 87% of those surveyed for the study said that they worked in such an environment.

The leader’s role in reversing a toxic workplace environment begins with two things: 1) The leader defines the workplace culture. In other words, the type of culture you want is determined by who you are. You can’t expect to have great workplace culture if you, as the leader, do not possess the character and integrity to create it. You define the culture by who you are. 2) The leader must defend the culture. It’s not enough to define the culture you want, you must defend it. This means everyone in leadership is clear on what it is and everyone sets the example of what it looks like and you hold everyone accountable for it.

As stated in part one, many CEOs and CFOs acknowledge the benefits of a healthy workplace environment but do not know where to start when it comes to fixing it. I addressed a starting place in part one, so let’s continue with a few next steps that can turn the tide.

Don’t assume everyone knows or understands the culture

It would stand to reason that your values and culture are an integral part of your onboarding process. If it’s not, it should be. But that aside, you must build upon it. Your culture and environment are always evolving. At every opportunity, remind your people that they represent the culture and the health of the organization.

Everyone is held accountable

Patrick Lencioni says, “Great teams do not hold back from one another. They are unafraid to air their dirty laundry. They admit their mistakes, their weaknesses, and their concerns without fear of reprisal.”

And this must be the guiding philosophy of your organization if you want it to be healthy. If all your people do is bottle up their frustrations and concerns and never speak up, even though that employee is an otherwise ideal team member, they are inadvertently contributing to the toxic culture. Your people must take ownership of the culture they want and it begins with mutual accountability. Click To Tweet

Regularly employ T.L.C.

The benchmarks of a strong workplace culture that will cause it to thrive are found in three basic ingredients:

Trust – The foundation of your workplace culture is trust. When your people trust each other (and you), the sky is the limit in terms of what you can accomplish. Without it, you will always be stuck.
Loyalty – Loyalty to one another – built on trust, is the glue that holds everything together in your organization. Guard and protect this with everything you have.
Communication – Nothing will undo a strong workplace culture any faster than a lack of good communication. Your people do not want to be left in the dark. If you can’t properly communicate then how can your people trust you or be loyal?

By no means have I exhausted all there is to say about toxic workplace cultures. But I trust that these two posts have opened your eyes and understanding to the possibilities of what can be done to turn it around in your organization.

Read more about employee engagement and workplace culture in my book: Employee Engagement – Click here to order my book on Amazon
For more information about employee engagement and workplace culture workshops, email me at: [email protected]

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Leadership and the Toxic Workplace Culture (Part 1)

Posted June 29, 2023
by admin

Who you attract isn’t determined by what you want. It’s determined by who you are. – John Maxwell

A quick toxic workplace culture Google search netted more than 43 million results. To say that toxic workplace cultures are not prevalent would be grossly inaccurate.

What is a toxic workplace culture? How do you know if you are in one? What can be done about it? These are more than just curious questions. For far too many, these are some of the most relevant questions many in the workforce want answers to.

A good working definition comes from a post at CareerPlug. They define a toxic work environment as a “workplace where a negative atmosphere caused by coworkers, supervisors, and/or company culture makes it difficult to work or progress in a job.” In the same survey, 87% of respondents, when asked, said they had experienced such an environment.

My purpose here is not to throw around too many statistics and figures. That toxic workplace cultures exists speaks for itself. But I will sparingly use some for the sake of context.

Writing in Forbes, Bryan Robinson, author of Chained To The Desk In A Hybrid World says, “More than 90% of North American CEOs and CFOs believe that improving their corporate culture would benefit financial performance. Although most leaders acknowledge that their organization’s culture is not as healthy as it should be, many don’t know where to start (emphasis mine). But time is running out.”

This admission of not knowing where to start is a telling revelation as it relates to leadership. Knowing that there is a problem does not translate into being able to do something about it. When/if leadership is paralyzed by the inability to act in a decisive way, the people - the culture, suffer. Click To TweetAnd what’s troubling about this is, people in the organization are not waiting around for things to improve. Employees who are tired of waiting are moving on. Can you blame them?

My leadership mentor, John Maxwell says, “Everything rises and falls on leadership”. And as it pertains to toxic workplace cultures, the absence of engaged leadership creates a void (intentionally or by default) that must be filled. And unfortunately, this is the root of many toxic workplace origins – not exclusively, but certainly a strong contributing factor.

So what’s the starting place for leaders? In part one of this series, I believe the focus has to be on those in leadership. Here are some starting points for consideration.

Leaders must define the culture

Simon Sinek says, “Corporate culture matters. How management chooses to treat its people impacts everything – for better or for worse.” And this is where leaders must step up. The type of culture you want is determined by who you are. The creation of your corporate culture begins with the leader and expands from there. In order to build a of culture of excellence, integrity, loyalty, passion, etc. it first must reside in the leader. This is where it must begin. The absence of these qualities in the leader will produce the absence of them in the organization. From there, the leader sets the tone in words and in actions. Again, who you attract isn’t determined by what you want. It’s determined by who you are.

Leaders must defend the culture

It’s just not enough to point out the values that you say define your culture. You must live it and breathe it, and ultimately, you must defend it. So how does a toxic culture evolve in an organization? It happens when the leader phones it in and believes that because the values and mission statements are written in a dusty policy handbook the job is done.

Your company culture and workplace must be defined and defended by those in leadership. And this means holding yourself and others accountable for it. Without this safeguard, you are on a slippery slope. As a leader, you must fight for your culture.

Next week I will look at specific things leaders can do to enhance employee engagement and put a stop to toxic workplace cultures.
Read more about employee engagement and workplace culture in my book: Employee Engagement -Creating Space for Engaged Employees and Healthy Culture Click here to order my book on Amazon
For more information about employee engagement and workplace culture workshops, email me at: [email protected]

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