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Video Blog: Six Ways to Rise Above Your Critics
Category: Leadership
Leadership Lessons from Pat Summitt
“She could have coached any team, any sport, men’s or women’s. It wouldn’t have mattered, because Pat could flat-out coach. I will miss her dearly, and I am honored to call her my friend.” – Peyton Manning
As a native Tennessean and a proud member of Vol Nation, I was deeply saddened by the recent passing of legendary Coach Pat Summitt. Her passing due to Alzheimer’s at the age of 64 was a great loss and it’s hard to put into words how deeply she will be missed.
There is no doubt Pat Summitt made her mark on the game of women’s basketball. For almost 40 years as the head coach she led the Lady Vols to 8 national championships, 31 consecutive NCAA tournaments, and amassed along the way a record of 1,098 wins.
I had the honor of meeting Pat Summitt a few times and she was always gracious and a class act. Her leadership on and off the court was truly inspiring. Her legacy will live on in her players and in the coaches who served alongside of her and through the work of her foundation.
I’d like to share with you a few of my favorite Pat Summitt quotes for your consideration and how they might be a source of inspiration for you.
“It’s harder to stay on top than it is to make the climb. Continue to seek now goals.”
“Success is a project that’s always under construction.”
“Here’s how I am going to beat you. I’m going to outwork you. That’s it. That’s all there is to it.”
“There is always someone better than you. Whatever it is that you for a living, chances are, you will run into a situation in which you are not as talented as the person next to you. That’s when being a competitor can make a difference in your fortunes.”
“Teamwork is what makes common people capable of achieving uncommon results.”
“You can’t always be the most talented person in the room. But you can be the most competitive.”
“If you don’t want responsibility, don’t sit in the big chair. To be successful, you must accept full responsibility.”
“I’m someone who will push you beyond all reasonable limits. Someone who will ask you not to just fulfill your potential but to exceed it. Someone who will expect more from you than you may believe you are capable of.”
“When a player makes a mistake, you always want to put them back in quickly — you don’t just berate them and sit them down with no chance of redemption.”
“Quit? Quit? We keep score in life because it matters. It counts. Too many people opt out and never discover their own abilities, because they fear failure. They don’t understand commitment. When you learn to keep fighting in the face of potential failure, it gives you a larger skill set to do what you want to do.”
When reading her quotes you get a glimpse into what made her not only a great coach but a great mentor, friend, and inspiration to so many.
In honor or her legacy I’d like to encourage my readers who are so inclined in joining me in making a donation to The Pat Summitt Foundation. The foundation works in partnership with the University of Tennessee Medical Center for research in finding a cure for Alzheimer’s. Visit the website at: http://www.patsummitt.org/
© 2016 Doug Dickerson
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The Measure of Your Worth
Try not to become a man of success, but rather try to become a man of value. – Albert Einstein
Perhaps no composer has captured the musical heart and soul of America as did Irving Berlin. In addition to familiar favorites such as “God Bless America” and “Easter Parade,” he wrote, “I’m Dreaming of a White Christmas,” which still ranks as the all-time best-selling musical score. In an interview for the San Diego Union, Don Freemand asked Berlin, “Is there any question you’ve never been asked that you would like someone to ask you?” “Well, yes, there is one,” he replied. “‘What do you think of the many songs you’ve written that didn’t become hits?’ My reply would be that I still think they are wonderful.”
When it comes to the value that is placed upon you as a leader, regardless of the industry you are in, there is a formula for calculating your worth that is possibly being overlooked.
Certain things continually show up in the rubric of work that are measurements of success that people look to in order to prescribe your worth. Fair or not, that tends to be the norm. Performance reviews center around one’s ability to stay on task, how well he/she works with others, meeting specified goals, contributions to the bottom line etc. (all of which are important and are not meant to be diminished here).
Go back to the story for a moment. While Irving Berlin was famous for the songs we all know and love, he was equally as proud of the ones that did not become hits. It serves as a great reminder for us as leaders. Do you think anyone would think less of Berlin as a gifted singer for recording songs that did not make it to the top of the charts? No.
But herein lies the dilemma. There are countless leaders the world over who daily contribute in thousands of different ways to their respective organizations who do not get the recognition, notoriety, and fame like some do. Does that make them any less a leader in their own right? Certainly not!
Allow me to give you a word of encouragement and a few simple reminders of just how valuable you are as a leader and as a person even if you feel like no one sees, no one cares, or if no one is paying attention. I’d like to frame it from an excerpt from Mother Teresa’s “Do It Anyway” poem.
“If you are kind, people may accuse you of selfish, ulterior motives. Be kind anyway.”
Your worth as a leader is not based upon what other people think or say about you. Be kind and find your lane to operate in and don’t allow yourself to be defined by your critics.
“If you are honest and sincere people may deceive you. Be honest and sincere anyway.”
Your worth as a leader may be underestimated by those who mistake your honesty and character for weakness. It’s not. And when others try to deceive you they will soon learn that lesson the hard way.
“What you spend years creating, others could destroy overnight. Create anyway.”
Your worth as a leader is found in the value that you add to others. It is also reflective in the value that you bring to your organization. Others may by their actions and attitudes tear down or destroy, but keep building anyway.
“If you find serenity and happiness, some may be jealous. Be happy anyway.”
Your worth as a leader is found in your ability to lay your head down at night and be at peace with yourself, with others, and with your Creator. The serenity in your heart the happiness on your countenance may make others jealous, but your worth is not measured by their unhappiness. You have happiness in your heart for a reason. Don’t give it up.
“Give the best you have, and it will never be enough. Give your best anyway.”
Your worth as a leader is not found it what you take but in what you give. Although in the grand scheme of things it may never be deemed enough, give your best anyway. The measure of your worth and your value as a leader is not defined by where others think you’ve come up short but by what’s in your heart. Keep giving your best!
“In the final analysis, it is between you and God. It was never between you and them anyway.”
Take this one last piece of encouragement to heart. At the end of the day this what you hang your hat on. Be encouraged. Stay strong. Keep serving. You now know who’s keeping score.
© 2016 Doug Dickerson
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Are You an Opportunistic Leader?
Your big opportunity may be right where you are now. – Napoleon Hill
In Bits & Pieces a number of years back the story is told of an energetic young man who began work as a clerk in a hardware store. Like many old- time hardware stores, the inventory included thousands of dollars’ worth of items that were obsolete or seldom called for by customers. The young man was smart enough to know that no thriving business could carry such an inventory and still show a healthy profit. He proposed a sale to get rid of the stuff. The owner was reluctant but finally agreed to let him set up a table in the middle of the store and try to sell off a few of the oldest items. Every product was priced at ten cents. The sale was a success and the young fellow got permission to run a second sale. It, too, went over just as well as the first. This gave the young clerk an idea. Why not open a store that would sell only nickel and dime items? He could run the store and his boss could supply the capital.
The young man’s boss was not enthusiastic. “The plan will never work,” he said, “because you can’t find enough items to sell at a nickel and a dime.” The young man was disappointed but eventually went ahead on his own and made a fortune out of the idea. His name was F.W. Woolworth.
Years later his old boss lamented, “As near as I can figure it, every word I used in turning Woolworth down has cost me about a million dollars!”
When thinking of an opportunistic person what mental image comes to mind? For some it’s an image of a person seizing a moment in time to be unscrupulous or devious. But I’d like to frame it from a different perspective.
As a leader with influence you have many opportunities that come your way and not all of them have to do with what you gain. Often it’s about what you can give. Here are five characteristics of opportunistic leaders.
Opportunistic leaders take time to listen
This point might stand in contrast to the “leader” in the organization who is more accustomed to talking and being heard. But opportunistic leaders understand the value of listening to his or her people. The best leaders know that it’s not always about what you have to say that is important but in what you hear. Be an opportunistic leader and tune in to those around you. You might just learn something.
Opportunistic leaders look for ways to serve
Leaders who make their mark on the world do so by finding ways to serve others and causes greater than themselves. This can be done in so many ways and on so many different levels large and small. This opportunistic leader is less concerned about the limelight and simply finds joy in serving others and making their small corner of the world a better place to live. In what ways are you serving those around you?
Opportunistic leaders are always growing
Opportunistic leaders have a healthy appetite for personal growth and development. It’s understood therefore that it won’t happen by chance or without being intentional. What personal growth and development and leadership books are you reading? How about magazines like Success (my favorite) and other resources to help you sharpen your leadership skills? Opportunistic leaders are always striving to be better and make their personal growth and development a priority.
Opportunistic leaders build relationships
A good leader understands the value of relationships and will make building them a priority. An opportunistic leader knows that strong relationships are the foundation of his organization and it contributes to a healthy culture. As good of a benefit as that is; it’s even nicer for your people to know that you care about them as a person and that you see their worth not just for what they do but simply for who they are.
Opportunistic leaders are willing to take risks
Some might argue that risk-taking is throwing caution to the wind, but I beg to differ. Opportunistic leaders realize that this brief moment in time spent on earth is but a vapor and every moment is a gift from God to make a difference. Mark Twain said, “Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did.” I believe it’s true.
Opportunistic leaders are not in it for themselves. They are looking for ways to leave their mark on the world and to add value to others along the way.
Have you found your next opportunity?
©2016 Doug Dickerson
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It’s Not About the Mission Statement
Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients. – Richard Branson
Writing for Talent Management and HR (http://bit.ly/1KWCe2t ), John Hollon cites a survey concerning the state of employee engagement. Among his finding that employers need to pay attention to include: More than 54 percent of employees have felt frustrated about work; only 38 percent of workers strongly agree that their manager has established a strong working relationship with them; some forty percent say they don’t get their company’s vision, or worse yet, have never seen it; nearly 67 percent of American workers can name at least one thing that would prevent them from taking any kind of risk at work.
Intuitively, many leaders know that employee engagement is critical to the success of their organization. Sadly, many employees feel that their leaders in management are out of touch. In fact, forty percent in the cited survey said they don’t get their company’s vision or haven’t even seen it. How is this possible?
Let’s be clear- a mission or vision statement hanging on a wall in some obscure place in the break room is not employee engagement. Yes, a mission statement is important. It’s important that your employees understand your vision and the role they play in seeing it fulfilled. But that alone will not suffice.
At times this is a concept lost on many leaders. Crystalizing a key point on this topic is the former president of Starbucks International, Howard Behar. In his book, It’s Not About The Coffee, he writes, “At Starbucks we’re in the human service business, not the customer service business.” That’s the distinction. Behar adds, “I’ve always said, we’re not in the coffee business serving people, we’re in the people business serving coffee.”
Employee engagement begins with leadership engagement. Employee engagement begins with leaders who are engaged in the lives of the people who make the mission of the work possible. It’s that simple and it’s that difficult. It takes work. It means that as a leader you have to come out from behind your desk and get connected to your people. So what does leadership engagement look like and what are some core characteristics? Here are three for your consideration.
Leadership engagement is proactive.
So long as your approach to employee engagement is a reactionary one – one that responds only during a crisis- it does not qualify as a model of employee engagement. Leadership engagement, for example, says that the health and well-being of your people is important and an investment in them and will include a wellness program because you know that when your employees are healthy they will be more productive.
There are many ways to be proactive and engage your employees but sitting back and waiting to put out the next fire is not one of them. Your mission statement means little to your people so long as your commitment to them is an afterthought.
Leadership engagement is personal
A smart leader understands that people are your most appreciable asset. You can have the best business plan in the world, and the best mission statement to go along with it, but without people you are going nowhere. Leaders who excel at employee engagement understand this principle and take to heart the importance of building meaningful relationships. Your connection to your customer/clients flows through your employees. It’s so much easier for your employee to advocate for your brand and your product when the relationship with its leadership is strong.
Make it a practice of your leadership to get to know your people and build relationships. At the end of the day your people want to know that you care about them and not just the bottom line.
Leadership engagement is a practical
Employee engagement works best when at the end of the day it’s practical. Your engagement with your people is critical but is it must be practical in its application. For example; if communication within your organization is lacking and information is not reaching the right people in a timely fashion; a workshop on retirement options on Monday at 9:00 a.m. may not be the most urgent event on the calendar.
Leadership engagement is all about knowing the pulse of your organization, understanding the needs of your people, and cutting through the layers of bureaucracy to get results. Never underestimate the power of being practical.
Employee engagement issues will continue to be front and center in most organizations. There is always room for improvement. A commitment to employee engagement begins when leaders are engaged with their people.
What do you say?
© 2016 Doug Dickerson
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Building Bridges and Tearing Down Walls
Management is about arranging and telling. Leadership is about nurturing and enhancing. – Tom Peters
The Great Wall of China was built over hundreds of years to keep China’s northern enemies from invading. The Great Wall is so wide that chariots could ride across the top. It is one of the few manmade objects that astronauts can see from space as they look back on the earth.
But the Great Wall did not keep the enemy out. Do you know why? All the enemy had to do was bribe a gatekeeper. Despite the massive wall, there was an enemy on the inside that let the enemy on the outside in.
One of your most important responsibilities you have as a leader is to grow your corporate culture in a way that benefits everyone. But what happens when office gossip, professional jealousy, and turf wars build walls that place your company at risk? What is the fallout when walls go up and camaraderie is a faint memory of the past? Here are four critical areas that are impacted in your organization if walls are built or allowed to remain.
Loss of trust
The first line of defense for you as a leader as it relates to your corporate culture is the establishment of trust. When walls go up among your people trust is one of the first casualties along with it. Trust among your team is essential to your operation. If it doesn’t exist internally it’s going to be hard to nurture and develop it externally.
Trust is the foundation of your corporate culture. If there is no trust among the members of your team then your team is simply going through the motions. Trust is built when the walls come down and your people learn to work in harmony with one another. When they see each other as allies and advocates rather than adversaries then you trust can be established.
Lack of communication
When there is no trust then communication is going to suffer. If information is being withheld and secrets are kept, then good corporate culture is lacking. Walls keep people apart and when this occurs then the life blood of your company is missing. Everything rises and falls on trust and communication.
Consider for a moment how different things in your organization would be if there were not impediments to communication. Good communication can be a challenge in the best of times when there are no walls much less when they do exist. Communication in your organization will exist and thrive when you bring people together and make it a priority.
Lack of collaboration
Whatever the cause for the walls that exist – clicks, territorial disputes, petty office politics, etc. one thing is certain – relationships suffer. A strong work environment and the collaborative process are dependent upon good relationships – the very thing the walls have destroyed.
A healthy collaborative process can be very beneficial. When team members come together and check their baggage and their egos at the door, it can make a huge difference in the productivity of the organization. But this can’t happen within the confines of walls that are far too often supported by pride. When team members see their differences as strengths and their diversity as an advantage then collaboration can thrive.
Lack of credibility
Walls can be detrimental to any organization and every leader faces the challenge of how to deal with the underlying issues that lend itself to their creation. It’s a frustrating process and I understand the challenge it presents.
But the credibility of your organizational structure is on the line when walls of division that lead to a lack of trust, communication, and collaboration are allowed to linger. Chances are it’s only one or two disgruntled people who are the chief antagonists giving you this headache. But nonetheless, walls are being built because well-meaning team members may know of no other way to deal with it.
As a leader you must be proactive in the implementation and development of your corporate culture. It’s not an auto-pilot feature that you can turn on and then ignore as you move on to other issues. As a leader the best things you can do is learn how to build more bridges and tear down a lot of more walls.
What do you say?
© 2016 Doug Dickerson
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Choose One Chair: Evolving as a Leader of Destiny
“Yesterday all my troubles seemed so far away. Now it looks as though they’re here to stay. Oh, I believe in yesterday.”- “Yesterday”, by Paul McCartney and John Lennon
In Guidepost magazine a number of years back Luciano Pavarotti relates a story from when he was a boy and his father introduced him to the wonders of song. He recounts, “He urged me to work very hard to develop my voice. Arrigo Pola, a professional tenor in my hometown of Modena, Italy, took me as a pupil. I also enrolled in a teachers college. On graduating, I asked my father, ‘Shall I be a teacher or a singer?’ “‘Luciano,’ my father replied, ‘if you try to sit on two chairs, you will fall between them. For life, you must choose one chair.’ “I chose one. It took seven years of study and frustration before I made my first professional appearance. It took another seven to reach the Metropolitan Opera. And now I think whether it’s laying bricks, writing a book–whatever we choose–we should give ourselves to it. Commitment, that’s the key. Choose one chair.”
At some point every leader has that moment of awakening when one chair wins over another. The process of getting there will vary person to person, but that day will ultimately come.
Your growth and development as a leader is a fluid process. Foundational character principles that guide you on your journey will not change, but for the sake of future growth and development as a leader you must be open to change and new ideas.
As leaders we also know that the only constant is change. What worked for you in years past may not be sufficient today. If you are content to just “phone it in” and coast as a leader on how it was done in years gone by then you may like have lost your edge. So what is a leader to do? Here are three basic questions you need to answer. Reaching your destiny as a leader may very well depend on it.
Is yesterday’s passion enough?
Passion is the fuel of your leadership. With it the sky is the limit in terms of your potential and destiny. It’s what keeps you up late at night and gets you up early in the morning. It’s the “why” that gives your life meaning and purpose.
Yet perhaps the wear and tear of the daily grind has taken its toll on you. Perhaps your dreams haven’t been realized and you feel there is no use in going forward. Let me encourage you today to buy-in to the words of Joel Osteen when he said, “If you’re alive and breathing, you can still become everything God has created you to be.” Becoming a leader of destiny requires a new passion going forward. While the passion you started out with may have been sufficient at the time; today’s goals, dreams, and destiny will require more.
Is yesterday’s attitude adequate?
If passion is the fuel of your leadership then your attitude determines your mileage. How far you go is about possessing the right attitude. Your attitude in years gone by may have served you well up to a point, but to get to the next level you may have to step it up a notch.
Zig Ziglar said, “Your attitude, not your aptitude, will determine you altitude.” And that is the secret to achieving your leadership destiny. Leaders who have stood the test of time understand the importance of a positive attitude. Every leader has also dealt with the challenges-both internally and externally, of right thinking. Your attitude will cause you to reach your destiny as a leader or it will prevent it. Be sure it’s a good one.
Is yesterday’s mindset working?
One of the greatest threats to your leadership today is holding on to a “this is the way we’ve always done it” approach of years gone by. Evolving as a leader is not about disrespecting the past but has everything to do with letting it go for the sake of your future.
While values are timeless your methods must be current and relevant to today’s world. Are you still open to new ideas? Do you still have the attitude of a student who is humble enough to learn? Don’t forfeit the destiny that could be yours because of limited thinking. Stay current, be relevant, and keep growing.
When Pavarotti chose his one chair it changed the course of his life. It was that singular decision that put his destiny in motion. In like fashion you must choose your one chair and make sure that you have the right levels of passion, attitude, and mindset to take you to the top.
© 2016 Doug Dickerson
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Six Ways to Rise Above Your Critics
To escape criticism- do nothing, say nothing, be nothing. – Elbert Hubbard
A story is told of Winston Churchill and his extraordinary integrity in the face of opposition. During his last year in office, he attended an official ceremony. Several rows behind him two gentlemen began whispering. “That’s Winston Churchill. They say he is getting senile. They say he should step aside and leave the running of the nation to more dynamic and capable men.” When the ceremony was over, Churchill turned to the men and said, “Gentlemen, they also say he is deaf.”
Critics. Every leader has them and every leader will. How you respond to critics is an important component of your leadership development. It’s all too easy to get defensive when critics rub us the wrong way or misunderstand us. But can you appreciate a critic when he or she is right? Rising above your critics takes courage. Here are six ways to do it.
Keep a positive attitude.
Zig Ziglar said, “Your attitude, not your aptitude, will determine your altitude.” He’s right. How high and how far you go as a leader will be determined by your attitude. Nothing will give you a bad attitude any quicker than a wrong reaction to a critic. Basic things you will want to know regarding a critic are the source, the accuracy, the ramifications, and your reaction – if there even needs to be one. Regardless, stay positive and focused on the big picture.
Stay true to your values.
Don’t allow your critics to throw you off of your game. Stay grounded and connected to the values that have guided you to where you are. Values do not change but are guideposts when your circumstances do. The values and principles that brought you to where you are will keep you there so handle your critics with that in mind.
Speak no evil.
Seriously? Yes. Engaging in mud-slinging with your critics only hurts you in the long run. Unless what they have spoken or done is libelous then don’t waste your time in a verbal battle. Be content in knowing that the truth is on your side. There is no greater satisfaction than in knowing that you can look yourself in the mirror and lay your head down at night with a peace that comes from knowing you did the right thing regardless of how others behaved.
Don’t retaliate.
There will be times when you will want (and those close to you) to retaliate against critics. There is something about human nature that wants to fight back and get revenge and settle the score. I get it. But again, the end result will never be good for you. As hard as it may be there are times when you just have to let it go. Don’t worry if you lose a battle today, you are going to win the war if you keep your heart right.
Give them more ammo.
Most of the critics you will encounter are simply those who have some kind of vendetta or jealousy directed toward you. As opposed to stooping down to their level why not give them more ammo? As you do the right thing by continuing to work hard and by exhibiting good leadership, you will only become more successful. Nothing will annoy your critics more than your continued success.
Don’t lose your sense of humor.
One of the most important leadership skills you can develop is a sense of humor. Churchill exhibited it towards the men who spoke ill of him. Your critics will stir up a wide range of emotions and reactions that you will want to run with. But if you laugh – at them, and at yourself, half the battle is won.
What do you say?
© 2016 Doug Dickerson
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From Frustrated to Fulfilled: Five Keys to Living Your Dreams
I don’t believe God gives me a dream to frustrate me. He gives me a dream to be fulfilled. – John Maxwell
It started like so many evenings. Mom and Dad at home and Jimmy playing after dinner. Mom and Dad were absorbed with jobs and did not notice the time. It was a full moon and some of the light seeped through the windows. Then Mom glanced at the clock. “Jimmy, it’s time to go to bed. Go up now and I’ll come and settle you later.”
Unlike usual, Jimmy went straight upstairs to his room. An hour or so later his mother came up to check if all was well, and to her astonishment found that her son was staring quietly out of his window at the moonlit scenery. “What are you doing, Jimmy?” “I’m looking at the moon, Mommy.” “Well, it’s time to go to bed now.” As one reluctant boy settled down, he said, “Mommy, you know one day I’m going to walk on the moon.”
Who could have known that the boy in whom the dream was planted that night would survive a near fatal motorbike crash which broke almost every bone in his body, and would bring to fruition this dream 32 years later when James Irwin stepped on the moon’s surface, just one of the 12 representatives of the human race to have done so?
The story of James Irving should give each of us pause to think not just about the size of our dreams but also in finding our greater purpose while here on this earth. Yet how many times have you or someone you know given up on their dream out of frustration?
I am a firm believer that in your journey as a leader you can live a life of fulfillment. The good news is that it has nothing to do with your title, position, income, or station in life. How does one go from living a frustrated life to a life of fulfillment? Here are a few proven ways.
The shift from looking inward to looking outward
So long as your focus as a leader is inward (only about your needs, wants and desires) your life as a leader will be characterized by frustration and unfulfilled dreams. It’s as you get your eyes off yourself and take up the mantle of servant leadership that you will begin to experience a life of fulfillment. When you live your life for others and causes greater than yourself then fulfillment will take on a whole new meaning for you.
The shift from taking to giving
Similar in thought to the first shift, this one takes it a step further. Moving from frustration to fulfillment especially for new leaders can be slow and pain-staking. It’s a shift away from ‘what’s in it for me’ to a life focused on others. When you commit yourself to a life of generosity and helping others see their dreams fulfilled your life takes on a whole new meaning. Instead of an attitude of ‘what can you do for me’ make the shift to ‘how can I help you” and see the difference it makes.
The shift from mediocrity to excellence
The sooner you make this shift as a leader the better. We all know people in our organizations who are content to only do what it takes to get by. And then they wonder why they are so frustrated (and frustrating). As a leader with big dreams and a desire to live a fulfilled life it will only begin to take shape when you make the move from mediocrity to excellence. It will require more from you and it will stretch you at times to do what you previously thought you couldn’t. But you can’t go from dreaming of walking on the moon one day as boy to actually walking on the moon as a man unless you are willing to pay the price. A big dream without the work to get there is only a wish.
The shift from success to significance
Your life of fulfillment is realized when you make the transition from being success minded to significance minded. The blessing of success is being able to live a life of significance. The truth is, you can’t give what you don’t have. Be it in the form of monetary contributions or the donation of your time to mentor a young leader, etc., your fulfillment is realized in tangible ways when you can give back.
The shift from ‘one day’ to today
The dreams, goals, and the desires of your heart can either frustrate you or motivate you. Are you ready to live a life of fulfilment? Begin today. Begin today by focusing on others. Begin today by changing your attitude. Begin today by adding value to those around you. Your ‘one day’ begins now. What are you going to do today?
© 2016 Doug Dickerson
Recommended Reading:
- The Purpose Driven Life by Rick Warren
- Halftime by Bob Buford
- Intentional Living by John Maxwell
- Simplify by Bill Hybles
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Are You Checking in or Checking Out?
A leader is the one who knows the way, goes the way, and shows the way. – John Maxwell
Employee engagement is as vital to your success as a leader as ever. When a Gallup survey reports that only 30 percent of U.S. employees are engaged in their work what do you think that says about leadership engagement?
The question we would like to pose to you is simply this: are you checking in or checking out as a leader in the way you engage your people? Your answer matters because in it reside signals not just to your leadership style but to the health of your organization.
Here are a series of questions we would like to pose to you for your consideration; a check-up if you will as to your engagement levels with your people and the state of your leadership effectiveness.
Do you know your employees on an individual basis?
Like any smart leader in business you make it a priority to know your customer. Knowing your target audience is critical to your bottom line. If it is important to you to know your customer does it not stand to reason that you should know the people serving your customer?
When you don’t take the time to get to know your employees on an individual basis, it clearly shows that you don’t care. How hard will an employee work for a leader who does not care? You will not get anywhere near the productivity or quality you need from employees if you do not show that you care about their well-being.
Check-In Tip: Get to know your employees on an individual basis. How are their families? What are their hobbies? How was their recent vacation?
Do you know what is happening on the ground level?
One of the dangers leaders can find themselves in is being too far removed from the front lines of the operation. We understand that the responsibilities you face as a leader in part take you away from the front lines so it must be a priority for you to return.
There is no way for you to know everything; when you distance yourself from what is happening on the ground level it’s like putting blinders on. What issues might slip by you? What opportunities might you miss?
Check-In Tip: Get out on the floor; make your presence the norm. Be observant and engaged with what is happening on the ground level.
Do you have the right people in the right positions?
Your effectiveness as an organization is realized not when you have a lot of people but when you have the right people in the right place. When people play to their strengths and are passionate about what they do then your organization will excel.
None of your employees want to be just a warm body, and most of your tasks require some form of specialized knowledge or skill. When you give little thought to where employees can make the greatest contribution to the organization, you are crippling your operations and minimizing the importance of individual contributions.
Check-In Tip: Learn where your employees’ strengths lie. Then place them in positions where they will be engaged and challenged while making the greatest contribution to the organization.
Can your employees count on you?
The people in your organization need to know that you are a leader who is reliable and will have their backs. You foster trust and earn respect not merely by your words but in your day-to-day actions that demonstrate your commitment to their success.
If your employees don’t feel they can count on you, we’d be willing to bet that they won’t go out of their way to be there for you either. If you send the message to your employees that it’s every man for himself, be prepared to be left standing on your own.
Check-In Tip: Show your employees that you have their backs; knowing that they can count on you is a key factor in gaining the trust and respect you need to be an effective leader.
So, are you checking in or are you checking out? As a leader, you are setting the example for employees to follow. If you are not connecting with your employees and engaging in operations at the ground level, your employees will follow suit. And, disengaged employees do not reflect well on any leader and do not benefit the organization as a whole.
© 2016 Doug Dickerson and Elizabeth Stincelli
Liz Stincelli is the Founder of Stincelli Advisors where she focuses on helping organizations engage employees and improve organizational culture. She holds a Doctor of Management degree with an emphasis on organizational leadership. Learn more about Liz by visiting her website: www.stincelliadvisors.com
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