Leadership – Page 14 – Doug Dickerson on Leadership

A Season for Reflection

Posted December 7, 2020
by admin

Follow effective action with quiet reflection. From the quiet reflection will come even more effective action – Peter Drucker

Somewhere at the beginning of each day, you probably find yourself looking at your reflection in the mirror. Many of us never give a second thought as to how that reflection is produced. All surfaces reflect some light, but only a special type of surface reflects light in such a way that it can form a mirror.

In 1835, German chemist Justis von Liebig devised a process for coating plates of glass with metallic silver. This was the beginning of the mirror as we know it today and helped it become a household item. The mirrors in our homes are made in a similar fashion by evaporating a very thin layer of silver onto a glass.

If you’re like me, spending a lot of time in front of the mirror is not a good thing–for the mirror. But during the month of December in the lead up to Christmas and when thoughts turn toward the new year, it is a time of reflection.

What about you? What are you reflecting on? What are you thankful for? What are you celebrating? What are you mourning?

Times of reflection as a leader is important and every leader needs to do it. Here are a few ways it can help you grow in your leadership.

It puts your past in perspective

When you look back on 2020, it will generate mixed emotions and responses for sure. But the lessons you’ve learned serve a greater good when you stop to consider all that you’ve been through.

While you may not have chosen every event that came your way, you found a way to face it. You found a way to pivot, improvise, and adapt. Was it easy? Certainly not. Were their setbacks and disappointments? Yes. But here you are, and you are here for a purpose.

Reflect on this: You are not defined by your past. You have a purpose to fulfill.

It gives context to your present

Reflection gives you the opportunity to put your present situation into context. One year ago, many would not have imagined they would be in the situation they find themselves in today. In the past year, I have celebrated the birth of a new grandchild, mourned the passing of my mother, and faced the challenges of a pandemic with my fellow human race.

Nibo Qubein said, “Your present circumstances don’t determine where you can go, they merely determine where you start”. And this is the point of reflection – not to see how far you’ve come but to get a good look at the starting line going forward.

Reflect on this: What actions do you need to take today to get a fresh start on your future?

It provides clarity for your future

Richard Carlson was right when he said, “Reflection is one of the most underused yet powerful tools for success”. And this is one of the primary benefits of it. Not only does reflection give you the benefit of putting your past in perspective and context to your present, but it can give you a blueprint for your future. Click To Tweet

Every lesson you’ve learned this year has prepared you for this moment. You are not the sum of your failures, fears, or setbacks. I believe that you’ve been prepared by them for a future brighter than what you’ve imagined.

Reflect on this: What attitudes do I need to embrace and who are the people that I need to surround myself with going forward?

Final Thoughts

Times of reflection can be invaluable to you as a leader. It can give you the clarity you need as you lead your people who rely on it. Embrace times of reflection and develop it as a discipline. You will be the wiser leader for it.

The Cardinal Point Leadership Podcast is coming in January 2021! The Cardinal Point Leadership Podcast is for leaders young and old. My desire is simple – to cut through the clutter and deliver leadership content that is relevant, practical, and useful. Here we will talk about leadership development, employee engagement, servant leadership, and much more.

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Three Attitude Adjustments to Make Before Christmas

Posted November 29, 2020
by admin

An attitude of positive expectation is the mark of the superior personality – Brian Tracy

In A Charlie Brown Christmas, Charlie Brown was having trouble getting into the Christmas spirit so Linus said, “Charlie Brown, you’re the only person I know who can take a wonderful season like Christmas and turn it into a problem.” Ouch!

Have you ever known a person who, like Charlie Brown, can take a festive event like Christmas and turn it upside down simply because of their attitude? I have and they are no fun to be around.

But the truth of the matter is this: 2020 has been a year like no other. And while most are not going to be sad to see this year come to a close end, it’s important to remember that in many ways, our attitudes can make us or break us.

As we head down the stretch to close out this year, now might be a good time for an attitude inventory and make some adjustments where necessary. Here are three questions to reflect upon.

Am I thankful?

Despite the challenges that came your way in 2020, nothing will reflect on your attitude more than knowing and remembering what you are thankful for right now. During a pandemic, it’s easy to focus on the negative and find things to be upset about. I get it. But during the season we are now in, perhaps it’s time for some perspective that is greater than this snapshot in time.

Charles Dickens aptly put it this way, “Reflect upon your present blessings- of which every man has many- not on your past misfortunes, of which all men have some.” I believe this is a good reminder for us all. Be thankful.

Am I serving?

I have found over the years that the surest way to get my mind off of my troubles is by serving others. In leadership this one of the greatest lessons you will learn – it’s not about you. If you find your attitude waning this holiday season, let me encourage you to look outside yourself and renew your sense of purpose by serving those in need.

Martin Luther King, Jr. put it this way,” Life’s most persistent and urgent question is: What are you doing for others?”. The day your focus is on others more than it is on you is the day your attitude begins to shift for the better. Serve others.

Am I hopeful?

One of the underlying foundations of a positive attitude is hope. Hope sees beyond the present circumstances and holds to a greater sense of purpose and meaning that might temporarily be eluding you. Let me encourage you to press on anyway. Allow me to encourage you to believe that despite what your present circumstances look like to remember that your faith is not based upon what you see but on what God sees. Click To TweetIf there’s ever been a time for hopeful leaders it’s now.

In his book Unshakeable Hope, Max Lucado writes, “The question is not, will God keep his promises, but, will we build our lives upon them?” And this is what will cause your attitude to be strong in the good times and the bad, Never lose hope.

Final Thoughts

Here’s what we know – life happens-the good, the bad, and the ugly. While we can’t always control everything that comes our way, we can control our attitude. When our focus is on being thankful, serving others, and being hopeful it can help keep our attitude healthy and strong.

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Why Clarity Matters in Your Leadership

Posted November 19, 2020
by admin

Individuals can live without certainty from a leader, but not without clarity. – John Maxwell

The story is told about the father of a vacationing family who came across a large sign that read, “Road Closed, Do Not Enter.” The man proceeded around the sign because he was confident it would save them time. His wife was resistant to the adventure, but there was no turning back for this road warrior.

After a few miles of successful navigation, he began to boast about his navigational skills. His proud smile was quickly replaced with humble sweat when the road led to a washed-out bridge.

He turned the car around and retraced his tracks to the main road. When they arrived at the original warning sign he was greeted by large letters on the back of the sign, “Welcome back, stupid!”

How many times have we thought- even as leaders, that we knew for sure what we were doing or talking about, only to discover that we were wrong the whole time? I’ve been there plenty of times. Chances are, you have as well. Now what?

In leadership, it’s important to remember that we are not required to have all of the answers. That ought to be refreshing. But for the sake of the people we lead, let’s talk about what’s needed most which is clarity. Here are a few reasons why it matters.

Clarity provides context

Often it’s not answers to big questions that are the most important thing your people need, but context to the smaller ones. They may not see the big picture as you do. So rather than trying to tackle the big picture, break it down into bite-size pieces that they can make sense of what matters today.

Your people will be more apt to move forward with confidence if they have clarity and context about what they are doing and why.

Leadership Tip: Keep it simple.

Clarity inspires camaraderie

Your people will rally around a common goal and mission. When you people have clarity about what it is, their role in it, and why it matters, it makes all the difference. As you cut through the confusion and any indifference that might exist, you can move your people to a new level.

At every opportunity, give your people clarity to what’s going on around them. They will appreciate it and from there you can build stronger morale.

Leadership Tip: Keep them together.

Clarity builds trust

Trust is your leadership currency. With it, you have unlimited possibilities before you. Without it, you are done. When you provide clarity, even during uncertain times and when answers are in short supply, you are building relations with your people based on their trust in you. During challenging times, your people need to be able to look to you with the assurance that you will always tell the truth – even if it hurts, knowing you have their best interests at heart.

Leadership Tip: Keep them close.

Final Thoughts

We live in a time when clarity seems to be in short supply. As a leader, be mindful that you don’t have to be the answer-man to every problem. Nor should you pretend to know it all. But in your role as a leader, you can give clarity and that will always serve you well.

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Employee Engagement in the Pandemic Era

Posted November 12, 2020
by admin

Life grants nothing to us mortals without hard work. – Horace

A new report issued by the Gallup organization sheds new light on the state of employee engagement in the midst of the pandemic.

The report states that those who are “highly involved in, enthusiastic and committed to their workplace-has dropped back (from a previous high of 40%) to just slightly above the pre-COVID-19 rate of 35%, to 36%”. The report goes on to say that “the percentage of workers who are “actively disengaged”–those who have miserable work experiences and spread their unhappiness to their colleagues–in this latest survey remains the same, at 13%”.

Two more noteworthy takeaways from the report say that the largest decline in employee engagement was among those in managerial or leadership positions and that the drop was also sharper for people working on-site versus at home and among blue-collar or service workers. The drop was larger for men than women.

How do these findings stack up against what you know and are experiencing at your place of work?

To be sure, the COVID pandemic altered the way in which we work, collaborate, and daily find satisfaction with our careers. It’s been challenging on multiple levels. And as leaders, we know and understand that the challenges presented to many at the beginning of the pandemic continue with us today.

We realize that the challenges of employee engagement will vary from business to business and from person to person. Here, we want to offer some tips for leaders to help you process what’s taking place and give you some encouragement going forward.

Acknowledge where you are today

It can be overwhelming to think about slips in employee engagement merely by looking at survey results. Before you embrace the results of this or any other survey, embrace what is true and peculiar to your people and in your organization.

Acknowledge what is true about your organization and build from there. At the end of the day your numbers may reflect something direr, it may reflect something more positive, but either way, start with where you are at.

Focus on managers and leaders

As stated in the report, the single largest drop in employee engagement was among those in managerial and leadership positions. If engagement is waning among your managers and among your leadership team, then it is incumbent upon you to get ahead of it and figure out where the deficiencies are. Before you can stop the disengagement among all of your employees, you must stop it among your leaders. Click To TweetDuring this time, worry less about the cosmetics of it and focus more on content and relationships.

For each day and week that goes by without correcting the course, it only moves you further in the wrong direction. Rally around your management team and give them the support they need. This will not only help them but they in turn will be able to plug the holes elsewhere.

Acknowledge that these are not normal times

While it is tempting to want your company leadership, management team, and even employees to get back to work as if things were normal, they aren’t. This expectation just adds to the stress and disengagement you are experiencing in your organization. When we are stressed, we easily become distracted from the tasks we need to focus on and turn our attention to the very thing that is causing us stress.

Acknowledging that things are not normal and helping your entire organization accept that work will look and feel different for the foreseeable future goes a long way in alleviating stress in the workplace. Be transparent in communicating where the organization is right now, what the projections are for the short-term, and what your strategic plan is to mitigate the negative impact that COVID has on your workforce. Solicit input from your teams as to what they need in order to perform during this stressful time.

A little gratitude goes a long way

This is no time to take your people for granted. Everyone is operating under less than optimal circumstances. Your teams have had to adapt, in the blink of an eye, to new ways of getting work done. While engagement may have taken a hit during this time, how many of your people have stepped up to the plate?

Showing your gratitude for their hard work during times of stress and uncertainty will go a long way. When you make your people feel appreciated, you gain loyalty and a renewed commitment to their responsibilities. Click To TweetShow enthusiasm toward them and the vital role that they play in the success of the organization.

Final Thoughts

Employee engagement is waning and we are all wrestling with the challenges of how to work and collaborate effectively during the COVID pandemic. As a leader, it is your responsibility to step into the gap, reach out, and provide support and encouragement during this stressful and uncertain time. Your company leadership, management team, and employees need to know that you are in this with them more than ever. Your positive and inspiring leadership during this time of hardship will result in improved loyalty, morale, productivity, and yes, even engagement.

Check out these additional resources on employee engagement by Doug and Liz:

Maintaining Culture Remotely

Moving From Buy-In to Engagement: Why Buy-in May Not Be Enough

7 Reasons Why Your Leadership Style is Causing Workplace Drama

Read more from Liz Stincelli at http://www.stincelliadvisors.com/

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Three Signs That Pride is Impacting Your Leadership

Posted November 5, 2020
by admin

Don’t accept your dog’s admiration as conclusive evidence that you are wonderful. – Ann Landers

A turtle wanted to spend the winter in Florida, but he knew he could never walk that far. He convinced a couple of geese to help him, each taking the end of a piece of rope, while he clamped his vise-like jaws in the center.

The flight went fine until someone on the ground looked up in admiration and asked, “Who in the world thought of that?”

Unable to resist the chance to take credit, the turtle opened his mouth to shout, “I did.”

Just as it was for the turtle, pride can be the source of your downfall in leadership. To be sure, we want to take pride in our work and do the best we can, but it’s another thing to allow pride to become detrimental to our leadership.

What does runaway pride look like on a day-to-day basis and why does it matter? Here are three traits to watch for.

An arrogant attitude

This is perhaps the most noticeable prideful trait you’ll display among your peers. To you, it’s a sign of confidence that says you believe in yourself and that you are in control. But an arrogant attitude in leadership does not come across that way to the people around you.

An arrogant attitude hurts your leadership because it sends the message to those around you that you think you are better than everyone else and gives off an air of superiority. Click To Tweet This, in turn, makes it much more difficult for your people to approach you or seek out your help for fear of ridicule. Drop the attitude and give your people a break.

An out of control ego

While an arrogant attitude may be the most noticeable prideful trait, an out of control ego can potentially be the most damaging. When your ego is out of control, over time your behaviors become more irrational. You eventually come to the place where you think everything is about you and take credit for things that you had nothing to do with.

An out of control ego not only hurts you as a leader, it also hurts those around you. When your team members are subservient to your ego and not focused on the mission, everything is in jeopardy. Get your ego in check. It’s not about you.

An overbearing management style

When an arrogant attitude and an out of control ego join forces the only possible outcome is an overbearing management style. This, of course, is the by-product of a leader who isn’t self-aware enough to notice what’s taking place. The result of this can be devastating to the people and to the organization unless the leader changes course.

The people who work under an overbearing leader will ultimately leave. They almost always do. This is why pride can be so detrimental to your leadership and is why you must always guard your heart.

Final Thoughts

It’s normal and natural to take pride in our work and pursue excellence. As leaders, you must be on guard not to allow pride in your work to become pride in your heart. When pride takes root in your heart, your leadership will always suffer.

As leaders, we must walk in humility and remember that it’s not about us.

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Three Truths About Encouragement in Leadership

Posted October 29, 2020
by admin

How do you know someone needs encouragement? They are breathing. – S. Truett Cathy

A young boy, on an errand for his mother, had just bought a dozen eggs. Walking out of the store, he tripped and dropped the sack. All the eggs broke, and the sidewalk was a mess. The boy tried not to cry.

A few people gathered to see if he was okay and to tell him how sorry they were. In the midst of the words of pity, one man handed the boy a quarter.

Then he turned to the group and said, “I care twenty-five cents worth. How much do the rest of you care?”.

In many ways, encouragement is the lifeblood of leadership. So long as you are around a person who’s breathing they need encouragement.

While it may not be hard to imagine what your organizational culture would be like without encouragement taking place, imagine what the possibilities would be like if it were? The challenge in leadership as it relates to encouragement is to be as generous as possible.

Encouragement is the lifeblood of any organization. Here are a few reasons why you need to pass it along.

Encouragement can be a game-changer

A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. And in some cases, it’s not so much the uplifting word spoken that made the difference, but the timing of it that turned things around.A word of encouragement given at the right time can make the difference between success and failure for the person receiving it. Click To Tweet

It’s been said that everyone is facing struggles we know nothing about. You never know how your word of encouragement can give a person that extra dose of confidence to continue on and not give up. Never underestimate the power of a kind word.

Encouragement is a unifier

Just as gossip and office politics tends to divide, encouragement sets the bar at a higher level. Encouragement tends to bring people together in a way that destructive words never will. Your organization will grow stronger and healthier when words of encouragement are at the center of your conversations.

If you are looking for ways to bring your people together, look first at the way in which you communicate with your people. Click To TweetBringing your people together begins with words of encouragement. So long as your people know you have their backs it makes every other conversation better.

Encouragement builds relationships

One of the benefits of encouragement is that it builds bonds between you and your people. It’s easy to come together over words of encouragement, but the relationships that emerge from it are where you can really make improvements. This is where you can take your people to a higher level and out of their comfort zones.

Developing relationships takes time and commitment. It begins with the power of your words. Encouragement for the sake of encouragement is always good. But at some point, you want to take your people to a higher level. Encouragement sets the table to do so.

Final Thoughts

If there’s ever been a time for encouragement in the workplace it’s now. Many of your colleagues and friends are hungry for an encouraging word of support. Be the voice of hope. Be the voice of understanding. Be the voice of encouragement that others need.

Who have you encouraged today?

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Cultivating Culture

Posted October 14, 2020October 14, 2020
by admin

Every time you reinforce the culture, you reinforce the fabric of the company. – Arthur M. Blank

How’s the culture in your organization? The question is not meant to be a subjective one based upon your preconceived ideas of what you think it ought to be or how you see it. That focus is too narrow. The answer is and must be more inclusive and broad.

Your role as a manager and leader within your organization is critical to the culture in it. A study by Gallup reports that 70% of the variance in team management can be traced back to their managers behavior. In addition, only four in ten U.S. employees strongly agree that they get to do what they do best at work. Over half are actively looking for a new job or are open to one- and when they do land a new role, 91% of the time it’s with a new company. So, again, how is the culture in your organization?

How we as leaders cultivate culture within our organizations is an ever-present challenge and opportunity. A hands-off approach to building culture will not work no more than an overbearing presence can boost morale. Is there a better way?

I was intrigued as I read a review in Inc., of the forthcoming book Good Company by Home Depot co-founder Arthur M. Blank. I won’t give away all the details of the review, but I will share what he identifies as the most important question you can ask your employees: Is this organization worth your life? If the answer is yes, Blank explains, “it’s an indication that the company’s culture is thriving, and that it’s employees feel confident in making the best decisions for both the customers and the company.”

How can you reinforce the culture in your organization? What are some practical , even small things, that can make a difference? Here are a few ideas for starters.

Focus on ‘we’, not ‘me’

It takes a group of dedicated individuals who are willing to set aside personal agendas to advance the team. As Babe Ruth said, “ The way a team plays as a whole determines its success. You can have the greatest bunch of individual stars in the world, but if they don’t play together, the club won’t be worth a dime.” Hire the best talent you can find, but instill the concept of teamwork from the beginning. Click To Tweet

Play to strengths

It’s already been alluded to, but your people will thrive best when they do what they love. There’s a fine line between cross training and cross contamination. Your people will thrive when they are free to do what they do best. When this happens you won’t have to manufacture a healthy culture and morale, it will take care of itself.

Prioritize relationships

Healthy relationships are the backbone of your employee relations. Your employees are the face of your organization and create the bond with your customers. If relationships are weak then the links to the most important people you serve will be strained. Every part of your cultural and customer experience will rise and fall on relationships.

Clarify values

Your values must be clear to your people. They can’t have buy-in to your organization without it. Roy Disney put it this way, “When your values are clear to you, making decisions becomes much easier”. Your people must know the ‘why’ of their work and why it matters to the marketplace. If your people are confused then so are the people you are trying to serve. Click To Tweet

Have each other’s backs

Loyalty within your organization goes a long way in building culture. When you have the backs of your people and stand by them, they will not soon forget. It’s an essential part of your leadership that will see you through the good times and bad. No organization is immune from adversity, but every organization can endure it when the people in it have each other’s backs and stand united.

Final Thoughts

Cultivating culture in your organization is a process. It takes time and commitment from all those in it. Acting in good faith and with open communication are essential to your success. What the culture in your organization looks like all depends on the level of commitment of the people in it. It all starts with you.

Preorder your copy on Amazon

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Recovering Humility in Leadership

Posted October 1, 2020
by admin

Do you wish to rise? Begin by descending. Do you plan a tower that will pierce the clouds? Lay first the foundation of humility. – Saint Augustine

Shortly after he took over as the president of Tuskegee Institute in Alabama, Booker T. Washington was walking in an exclusive section of town when he was stopped by a wealthy white woman. Not knowing the famous Mr. Washington by sight, she asked if he would like to earn a few dollars by chopping wood for her.

Because he had no pressing business at the moment, Mr. Washington smiled, rolled up his sleeves, and proceeded to do the humble chore she had requested. When he was finished, he carried the logs into the house and stacked them by the fireplace. A little girl recognized him and later revealed his identity to the lady.

The next morning the embarrassed woman went to see Mr. Washington in his office at the Institute and apologized profusely. “It’s perfectly alright madam,” he replied. “Occasionally I enjoy a little manual labor. Besides, it’s always a delight to do something for a friend.” She shook his hand and warmly reassured him that his meek and gracious attitude had endeared him and his work to her heart.

Not long afterward, she showed her admiration by persuading some wealthy acquaintances to join her in donating thousands of dollars to the Tuskegee Institute.

Have you ever had the privilege of running across a leader like this? Refreshing, isn’t it? Unfortunately, we live in a culture that’s turned toxic on many levels and the most basic virtues of leadership are diminished before our eyes on a daily basis. I submit, we can and should be better.

John Maxwell was right when he said, “If leaders can move past arrogance and work toward humility, they can become the very best.” And this is one of the greatest challenges I see in leadership today. When you see leadership as a right and not as a privilege, and when servant leadership is beneath you, then your pride will always hold you back.

In this environment in which we live, is it possible to recover one of the essential ingredients to good leadership that’s found in humility? I believe so. Here are a few ways to do it.

We must model servant leadership

The most important lesson you will learn as a leader is that it’s not about you. Your capacity to lead is proportional to your capacity to serve your people. Click To TweetThis is what allows you to be comfortable in your own skin and lead with humility. Your greatest satisfaction as a leader is found in what you can do for others, not in what they do for you.

We must remember our beginnings

I see this often with leaders. In the beginning of their careers they are finding their way and working their way up. But at some point, they forget the past, they forget the struggle, they forget the sacrifices made that got them where they are. Now they enter into a sense of entitlement having “paid their dues” so they believe that they can behave any way they want. In order to recover the virtue of humility will require a sense of remembering and gratitude in recognition of where you are today. No matter how far you’ve come, be grateful and thankful and remember it hasn’t given you the right to act like a jerk. Click To Tweet

We must remain teachable

If you are going to last as a leader you must remain teachable. The pace of information and technology in today’s global economy requires it of you. To be sure, there are bedrock principles of leadership that are timeless. But your ability to remain relevant is only guaranteed as you commit to being teachable and not falling back on what you learned in years past. Leading with humility begins the day you realize how little you know and as you commit to improving yourself daily.

Final Thoughts

As a leadership trait, humility is not to be mistaken for a sign of weakness. Rick Warren put it this way, “Humility is not thinking less of yourself; it is thinking of yourself less.” And herein lies the leadership secret of humility. It’s being secure in your power to not abuse it, secure enough in your position without flaunting it, and secure enough in your title that nothing is beneath you.

We’ve seen the abuses of power and the destruction it leaves. Perhaps now it’s time to see a return to humility in leadership.

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Leadership In The Era of The Partisan Divide

Posted September 23, 2020
by admin

Politics is the art of looking for trouble, finding it everywhere, diagnosing it incorrectly, and applying the wrong remedies. – Groucho Marx

An elderly gentleman was sitting on a park bench, basking in the sun when another elderly man sat down next to him. They looked at each other for a moment but did not speak. Both men sat there, staring straight ahead.

After a while, one of them heaved a big, heartfelt sigh.

The other jumped up immediately and said, “If you’re going to talk politics, I’m leaving.”

Leadership in the best of times can be difficult. John Maxwell eloquently put it this way, “Sometimes, leadershi[p sucks.” Can you relate?

Being a leader during an election cycle such as we are in now has the potential to create a toxic environment in your workplace. Chances are, you have already experienced it on some level. And while people can be very passionate about their views, how you tread these waters as a leader can be tricky. Side with group A and you alienate those in group B. Side with group B and you alienate those in group A – and back and forth it goes.

Here’s the reality – everyone has a set of political beliefs that they subscribe to and regardless of those beliefs, everyone’s views ought to be respected. No one’s morals should be called into question regardless of who they support or oppose and no one should be punished because of it.

As a leader, how you position yourself among your people during this time is important. Some leaders within their organizations opt to stay out of it. Others jump right in. But in the context of the effects on your culture and relationships, what’s a good approach? Here are a few tips.

Foster a culture of acceptance

How you model acceptance is important. Our diversity is our greatest asset. We are better for it. There ought to be room for differing views without fear of repercussion. Click To Tweet As for your workplace culture, acceptance fosters relationships that lift and unites, never tearing down. It’s not unreasonable to expect that people with differing political views can work together for the good of the organization.

Promote meaningful dialogue

So long as we are shouting over one another, the partisan divide will always exist. Meaningful dialogue with an emphasis on asking questions and listening will go a long way in building bridges rather than tearing them down. Your workplace culture ought not to be a place where your people dread going during this election season. It ought to be a place for meaningful conversations. Click To Tweet

Always protect your culture

While it may be wishful thinking that all conversations are meaningful between your people and everyone is accepting of the views of their colleagues – all it takes is one, two, or more to upend your culture and wreak havoc in your workplace. These people can be toxic to your culture and the consequences can be detrimental. Above all else, you must protect your culture.

Final Thoughts

While it’s important that we accept the views of others and that we aim for meaningful conversations, we must also bear in mind that not everyone cares to participate in these exchanges in your workplace. Believe it or not, there are those who are just as passionate about their politics as you, just not as vocal. They just choose not to constantly talk about it or post their opinions all over social media. That has to be respected as well.

Leading in the era of the partisan divides doesn’t have to be destructive, but it will take strong leadership to pull it off.

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Talking Up Feedback

Posted September 16, 2020
by admin

The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

A story is told of a man who dialed a wrong number by mistake and got the following recording, “I am not available right now, but I thank you for caring enough to call. I am making some changes in my life. Please leave a message after the beep. If I do not return your call, you are one of the changes.” Talk about your not so subtle message.

Employee engagement and the manner in which you communicate as a leader is essential to the success of your organization. It matters now more than ever especially during this time of remote work that so many are still participating in.

One of the barriers to good communication and employee retention is found in the ability of your people to not only receive good feedback but also in their ability to give it. Click To TweetThis was pointed out recently in a TinyPulse article regarding employee retention.

In the article, it was brought out that employees that don’t feel comfortable in giving upward feedback are 16% less likely to stay at their companies. It went on to say that while 60% of employees have a way to provide feedback about their employee experience, only 30% said that their feedback is acted upon. And this is where change can and should occur.

As a leader, you know how important your workplace culture is to your overall success. You also know that the way in which you provide feedback to your people is equally important. But feedback is only as effective as each person’s ability to receive it and give it.

What is the ultimate benefit to the health of your organization if the only feedback given is top-down? What purpose does this serve and in what realistic way do you think you benefit as a leader if your people do not have a regular means of talking to you?

Here are four simple tips to consider for the benefit of everyone as you think about employee engagement and employee retention.

Be intentional

You must make it known that you are always available to talk with anyone who wants that opportunity. But you need to do more than just provide lip service. Give specific times and days when you make yourself available for conversations and not just ask for feedback in writing. Many things get lost in translation. Have an open-door policy and make it known.

Be receptive

If you really want the feedback to mean something, be receptive to what you hear. Listen with an open mind and try not to be defensive. Listen to what your people have to say with the understanding that this is likely not easy for them. But when the conversation is over your people need to leave with the confidence that they were heard and respected.

Be responsive

The worst thing that can happen is for one of your people to come and give feedback and feel that they have been dismissed or not taken seriously. Be responsive to their feedback and listen with an open mind. Typically, those closest to the problem or concern have the greatest sense of clarity regarding the issue. Click To Tweet Listen respectfully and respond accordingly.

Be appreciative

As mentioned already, giving upward feedback may not be the most comfortable thing your people do so don’t make it any harder for them. Be appreciative of the fact that your people are invested enough to come to you. It means that they care.

Final Thoughts

Just as loyalty is a two-way street, so too is feedback. And while not every idea or concern is something that you can address or satisfy to their liking, you can set a positive tone in your organization by being a leader who listens.

Employee engagement and retention is up to you. If your people do not believe that they are being taken seriously or are valued then they will find a place where they are.

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