Leadership Minute: People Business

Howard Behar (former president, Starbucks Intl.) said, “At Starbucks, I’ve always said, we’re not in the coffee business serving people, we’re in the people business serving coffee.” Until we understand this concept as leaders we will always miss the mark of our true potential. Until we understand that we are in the people business we will have misdirected motives, and thus, unmet expectations. As leaders we are in the people business first. When you take care of people, they will take care of your product (whatever your product might be). When you make people your priority you will act different, think different, lead different, and succeed in a different way. Are you in the people business?

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