William J. H. Boetcker said, “What a pleasure life would be to live if everybody would try to do only half of what he expects others to do.” If you were to approach members of your team and ask them to define the values or mission of your organization, what do you think the answers would be? If your values are not known to you, you can be sure that they are not known by your team. Expectations give voice to your dreams. Make them clear and make them known!

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